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buck and butler casino did NOT pay 2000 euro winnings

Discussion in 'Casino Complaints - Non-Bonus Issues' started by viltzi, Jan 10, 2015.

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    Jan 10, 2015
  1. viltzi

    viltzi Dormant account

    I played for over 5 hours at casino called Buck and Butler ( trying to recycle the bonus). I haven’t before that evening made withdraw. That day I had 50% bonus to included to my deposit. I played mostly with 2-6 eur/spin, and rolled only 32 spins with 7,5 euro/spin in internet game called “bloodsucker”.
    To client’s eyes, when you can finally make the withdraw it means you have reached the bonus rules, bonus is recycled &withdraw is acceptable. In the end I made two withdraws (1203euros and 803euros, total 2006 eur). Next morning I found out that the bonus and ALL the winnings were “confiscated” because according to their rules it was not allowed to play the 7,5eur/spins with bonus included. That you could play only max 6 eur/spin.

    i sadly now understands I should have read the rules of the casino more properly. But it never occurred to me any casino would have that kind of weird rule(?!!). Also at some casinos the game will not start at all if you cannot use bonus money into it… they did not have this kind of warning in the game or game didn’t stop etc. when the spin was 1,5euros too high.

    I asked if they could confiscate only the winnings of the 32 spins rolled in that one game. Since it was only 32 spins and only 1,5 euros more than the maximum spin “allowed”. That is what good & fair gambling company would do. But the game company declined to confiscate only the 32 spins. It just feels like a BIG fraud from their part. That would have only been fair, for both sides because I din not intentionally "brake their rules".

    Next I asked to have the gaming history to see if it actually still was attached to bonus when I rolled the 32 spins. First they declined to give the history. Now I have it and looks like the 32 spins have been just in the end part of the bonus.....and didn't even get big winnings with the 32 spins.

    This to be WARNING for the other player's..be carefull to read the rules:/ it's not so good casino at least some casino forgives an honest mistake. Even a small mistake and ALL your money's are gone!!!
  2. Jan 10, 2015
  3. fun4all

    fun4all Senior Member

    I do feel for you mate - 32 spins is not that much and you were not far over the limit either. I believe you are a fair gambler who just didn't read the rules :(

    Sadly that rule is in their t&c and it's fairly displayed so there's not much you can do. They are within their rights to do what they did, as frustrating as it is for you.

    I hope in future you will be careful with the rules and repeat the same win again.

    btw this post should be in the "bonus issue" forum since you were voided due to bonus rules, but I don't really think it matters that much - theres not much you can do.
  4. Jan 10, 2015
  5. Googobucs

    Googobucs Meister Member

    IT Manager
    Florida, USA
    Hello and welcome Viltzi

    This is a very common term. Many casino's limit the size of your wager while playing with a bonus. Bonus terms have a lot off odd things written into them and they are very different from one casino to the next.

    You MUST always read the general terms and conditions thoroughly for any casino you play at and be sure you understand them. If you take a bonus it is very important to read those terms 2 or 3 times and be sure your comfortable with them.

    Since you made a deposit and this is not a free chip, the casino should be willing to give you back your deposit and bonus and let you start again and play within the rules. Simply explain that you did not notice the term about the max bet. You clearly broke the term and will they restore for deposit and bonus to allow you to play again within the rules.

    Be nice to the support folks in your conversations. You will catch more bees with honey than vinegar.
    2 people like this.
  6. Jan 10, 2015
  7. rshkrn

    rshkrn Senior Member

    At times casinos will even find a cpl spins that break their terms if the casino doesn't want to pay....and here you've given them ample reason already....

    I would learn out of this and move on and stick to the exact allowed betting amounts in future.....
  8. Jan 10, 2015
  9. curremon

    curremon Senior Member PABnononaccred MM

    Sad but true.. rules are rules
    If you had won like 200e i think they might pay you but if they have anything to deny 2k winnnigs they will do it.
    Next time read Terms really carefully when you play at new casino.
  10. Jan 10, 2015
  11. viltzi

    viltzi Dormant account

    i promise next time i ll read rules..i learned something:) i understant rules is rules, but still... I would've expected some warning (example:" if u play with this bet u lose your bonuses ect" )..but 2k teach me..read to rules:)
    ps. i did notice after messaging that this didn't come into right section but being new here wasn't sure how to change this message into right section (about bonuses) .
  12. Jan 10, 2015
  13. spintee

    spintee Meister Member webby mm2

    gambler :)
    Just about every casino has this rule, What makes it worse it was on a 50% bonus, There really should be rules when taking shit offers that you can bet higher ect, But I guess this is why alot of casinos chuck a shit bonus so they can tie you in,

    There is a few casinos if you do bet over than only the max bet will count, also will add extra playthrew, But alot better than losing the whole lot,
  14. Nov 21, 2016
  15. marbul1943

    marbul1943 Newbie member PABnononaccred PABnoaccred

    We are regular players, we seldom read all these long writting before depositing an euro.

    Casinos should check and prevent these issues.

    For instance, they should warn that a 100 bonus must be played 40 times, or other rule.
  16. Nov 21, 2016
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    Please stop cross-posting! You are complaining about several casinos at the moment and cross-posting all over the place. (Re)read the Posting Rules, with particular notice to item 1.2.

    Thread closed. :mad:
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