Casino Complaint Casino casino1club.com cancellation win

Punisherrr

Dormant account
Joined
Mar 21, 2013
Location
Lipetsk
Hello

I need help.

I played casino1club.com to offer 400% bonus on your deposit.
All the rules specified in the online chat.

A deposit of 40 euros. I make a right and put it on the conclusion 1739.00 €.
I sent all the documents. After 5 days, the cancellation came output. The win lifted. Deposit returned to balance.
formulation cancellation:

"In accordance with our Terms and Conditions on the wrong game, we denied your request for withdrawal and to cancel all winnings earned by you."

I'm an experienced player, always learn the rules and do not break them.
No failures, the game's story confirms it.

When asked to support "that it has been particularly disturbed"
No answer. Support ignores, does not respond to the letter.
What to do in this situation?
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
if you are a seasoned gambler, you should be a seasoned googler. When searching this casino, I see a few complaints, including being blacklisted by the pogg

Their terms alone are a disaster. You can never bet over 30% of your money. Using a bonus or not using a bonus.

They were also caught using pirated netent games
 

Punisherrr

Dormant account
Joined
Mar 21, 2013
Location
Lipetsk
if you are a seasoned gambler, you should be a seasoned googler. When searching this casino, I see a few complaints, including being blacklisted by the pogg

Their terms alone are a disaster. You can never bet over 30% of your money. Using a bonus or not using a bonus.

They were also caught using pirated netent games

Yes, I know this rule and followed closely to follow it.
bet even close to 30% of the deposit was not.
There is a story where it all can be checked
 

Punisherrr

Dormant account
Joined
Mar 21, 2013
Location
Lipetsk
Contacted representative of the casino.
Casino is ready to return 500 euros.
According to the rules 13.6
You do not have permission to view link Log in or register now.

X10 of the deposit.
I am waiting for payment on Skrill
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
Glad you got something back at least ;)

Do ANY reputable casinos offer 400% bonuses (apart from the depoist £10 play with £50 and low max cashout type) ? I always figured that was a surefire way to spot a likely scam
 

FAZI1

Full Member
Joined
Dec 6, 2011
Location
Punta Cana
All casinos from group Game Tech Group N.V. they have a lot this casinos in this group ( all them offered very high bonuses for net ent - 300%/ 400% -500% ) All this casinos are poor quality and often cheting customers and using unethical bisnes practice - So if somone see Net Enet casino with 300%-400% or 500% welcome bonus check in down site is part of Game Tech Group N.V. if yes then forgot abaout this place beacose they cheting customers.


If somone say - if player not breake the rulez then they pay hmm mayby in case small amounts withdrawale but in same time they have not acceptable terms and conditions.

No more then 30% bet then deposit amount ( Dosent metter player play with bonus or not ) - yes good trap for table games players.

10 x max bet - bonus not reedemable just sticky amount you cant withdrawal bonus after wagering.

All this rulez of course write deep in terms and conditions in middle of other not importand informations with small letters.

And if you win good with rulez they should just change you over 1700€ balance to max win x 10 deposit and processed it . Not use some unethical practice to void winings without reasone - And after you make complain in big international reputable gambling forum then sundenly they decided to pay you this 10 x deposit amount.

Players should stay away from all casinos under - group Game Tech Group N.V. - They show people highest bonus in industry like 400% - 500% for net ent and in same time - make terrible terms and conditions and even if somone not break it they still try cheting customers + This story with fake net ent software - what im can say more ....
 
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