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Casino Captain Cooks doesent pay: resolved

Discussion in 'Online Casino and Poker Complaints - old section' started by marinchen, May 1, 2006.

    May 1, 2006
  1. marinchen

    marinchen Senior Member

    Occupation:
    Webmaster
    Location:
    Europe
    [​IMG]


    Casino captain cooks wont pay my winnings

    I Cannot believe it
    i send e-mail after e-mails
    noone there can tell me what is up with this €200
    mostly they just ignore my e-mails
    and live chat isnt very helpful ...IF i can reach them
    mostly they are offline
    and IF i have them
    they cant tell me whats up
    last i heard was
    my 200 was sent to moneybookers in parts...like €25 €20 to a total of 200
    on 24 th april
    well there was nothing in my moneybookers i sent them even a screenshot of all my moneybookers transactions from April 21 on
    then a guy named Wolfgang replied to me ( after i sent i will post at casinomeister and everywhere)
    to have little bit more patience til monday
    well they are in sidney
    its monday night there already
    and i heard nothing again
    I won this 200 on gift from them of 2000 points and I reedemed this to CCC
    I had a big Cashout of 16 K at Captain cooks before the were sold to Casino rewards
    and i got my money quick...
    also a few smaller wins like 500 or 1 K
    this is now my 1st cashout since they are casino rewards and it seems they dont like to pay
    i met the wagering requirements on it.
    hmm
    another question
    down anyone know why they doing cashouts now all in such an odd way
    some other casinos also do i noticed
    they send the money in parts like you did deps
    and if you deposited with moneybookers and request neteller its not possible
    you get it to mloneybookers in parts ...

    well
    i just wanted to warn peeps to play there
    take care with cashouts there
    maybe someone has an idea for me what i can do more
    have a good day all
     
    1 person likes this.
  2. May 1, 2006
  3. marinchen

    marinchen Senior Member

    Occupation:
    Webmaster
    Location:
    Europe
    shakes head here........
    look at this....
    just recieved that e-mail

    Hello Marina
    Thank you for contacting the CR Helpdesk with regards to your withdrawal for
    $200.
    Your withdrawal has now been processed and this amount has been refunded to you
    via MoneyBookers on April 24th 2006
    Please allow up to 8 business days for funds to reach you. Should you not
    receive the refund of your withdrawal within this timeframe, please call Casino
    Support or email us at This email is not visible to you.
    You can find further information regarding your withdrawal by logging in to your
    CashCheck facility within the casino software.
    Kind Regards,
    Jake
    CR Helpdesk---------------------------



    i wonder how they send money to moneybookers
    If i send money by wire to my moneybookers it needs max 3 days
    if i send money to other people
    they have it in 1 minute.
     
  4. May 1, 2006
  5. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    That sounds very strange indeed. They belong to casino rewards, on which many of us have an EYE... especially now, after the bought Phoenician.
    8 days to moneybookers - To my this would be : incompetence.
     
  6. May 1, 2006
  7. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    And we can only hope there was a typo in their email when they said $. Keep us updated and make sure they send the xfer in Euros as you stated in your first post :)
     
    1 person likes this.
  8. May 1, 2006
  9. marinchen

    marinchen Senior Member

    Occupation:
    Webmaster
    Location:
    Europe
    oh man :eek2:
    yeah
    i see that only now
    they really talk about $
    hmmm
    well i keep ya all updated
    thank you all :thumbsup:
     
  10. May 2, 2006
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    So what does it say at cashcheck? Still work in progress?
     
  12. May 2, 2006
  13. marinchen

    marinchen Senior Member

    Occupation:
    Webmaster
    Location:
    Europe
    I looked at the cashcheck right now
    and yeah
    it still says
    Work in progress!
     
  14. May 2, 2006
  15. marinchen

    marinchen Senior Member

    Occupation:
    Webmaster
    Location:
    Europe
    aha
    now they sent me this............

    Hello Marina,

    we are still investigating why your 200 Euro cash in hasn't gone through to

    your moneybookers account and we will update you as soon as we have nwes from moneybookers.

    Regards

    Wolfgang

    Casino Support

    hmmm.....................................
     
  16. May 3, 2006
  17. marinchen

    marinchen Senior Member

    Occupation:
    Webmaster
    Location:
    Europe
    i asked them yesterday to give me transactions ID from the moneybookers payment as i want to e-mail moneybookers myself
    lol
    i got no reply still.:mad:
    just checked my money is still not in my moneybookers
    caschcheck at captain cooks is still saying
    WORK IN PROGRESS
    unbelievable!
     
  18. May 4, 2006
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Crap (as one would expect)

    There is often a delay between a cash-in being paid and CashCheck updating from "work in progress". This really should not be more than 24 hours, 48 at the most. Several Days, and no cash in Moneybookers looks like an error with the processing data, and they are not sufficiently competent to work out what has stalled the process. As it is going back from whence it came they cannot blame inaccurate withdrawal preference information.

    I have never actually seen Live Chat working since they swallowed Phoenician and Aztec Riches, but their response was swift when I teasingly opened a GUEST account at Casino Classic in response to a "personal" welcome from "Emma" as a VIP. Perhaps they are collapsing under the weight of all these new casinos!
     
  20. May 4, 2006
  21. marinchen

    marinchen Senior Member

    Occupation:
    Webmaster
    Location:
    Europe
    wahooo the finally paid me today
    well
    as far i see they paid today normal via e-mail transfer to moneybookers
    lol
    oh welll
    just good thy paid now
    after i dont know how many e-mails
     
  22. May 6, 2006
  23. dian54

    dian54 Dormant account

    Occupation:
    officially disabled
    Location:
    Connecticut
    The Captain is a Pirate

    I have been trying to wrestle my $2,993.40 out of Captain Cook's sweaty palms for the past several weeks. I have called, e-mailed, sent them the extra documentation they claimed they needed to send me my $. I have done everything but get down on my knees and beg. I don't know what time it is in Sydney, but it is apparently never the right time to process my withdrawal. My personal opinion is that they are operating out of their own little corner in hell. I am a disabled R.N. who lives on a Social Security check, and I really can't afford this. HELP!!!!
    dian54
     
  24. May 7, 2006
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Dian 54,

    Welcome to this forum. Captain Cooks is having it's share of problems lately and some of them do concern late payments. However, it would be best to keep your financial plight to yourself. If you cannot afford it, dont gamble online. You are unlikely to get sympathy here by stating you need your winnings as you are living on Social Security.

    Well, from experience this casino still pays but are real damn slow in doing so. BTW,what documentation are they saying is amiss?
     
  26. May 8, 2006
  27. dian54

    dian54 Dormant account

    Occupation:
    officially disabled
    Location:
    Connecticut
    They wanted copies of my driver's license or passport, copy of Neteller withdrawal that I used to deposit at Captain Cook's. And, O.K., you're right, you don't have to feel sorry for me, but since you are so much more experienced in these matters than me, why don't you share some constructive advice?
    dian54
     

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