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Carib Sunshine Casino

Discussion in 'Online Casino and Poker Complaints - old section' started by karto, Jun 6, 2003.

  1. karto

    karto Dormant account

    I have $600 at this casino and now their site is nowhere to be found. Does anybody know what's their fate?
    I have tried contacting chartwell since it was their software but they haven't answered me yet.
    When I deposited I had the belief that chartwell was ok.
    Anyone have a comment on that?
  2. jyde

    jyde Dormant account

    Another incident of a vanished Chartwell-casino. Last time it was Six Gun.
  3. jetset

    jetset Ueber Meister CAG

    Yeah, and then they popped up as a portal with a hotmail address for the manager and two non-working Casino Solei sites on it. Bastards. J. Lymenstone if you see this pay your damned Six Gun players.

    I would have to say that Chartwell has a checkered history - on the one hand they had a lot of *little* operations some of which went down but on the other they have clinched a couple good deals with land-based companies who one would expect do their DD pretty thoroughly.

    I would stay on their butts.

    Have you done a Who Is on the casino?
  4. jyde

    jyde Dormant account

    Longyield Corp Ltd,
    Marina Towers, Suite 401
    Belize City, Belize none


    Administrative Contact:
    Sylvester, Michael This email is not visible to you.
    3416 W. Wall
    Midland, Texas 79701
    +915.6973291 Fax: +915.6979754

    Technical Contact:
    Sylvester, Michael This email is not visible to you.
    3416 W. Wall
    Midland, Texas 79701
    +915.6973291 Fax: +915.6979754

    Registrar of Record: TUCOWS, INC.
    Record last updated on 12-Sep-2002.
    Record expires on 07-Jun-2004.
    Record Created on 07-Jun-2002.

    Domain servers in listed order:
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Whoo hoo! An expensive yahoo email account. What class!
  6. jetset

    jetset Ueber Meister CAG

    There you go, karto - courtesy of Jyde another avenue for you to try.

    Keep us posted here...we would like to see how helpful Chartwell Tech is in view of their apparent lack of concern over those bastards at Six Gun Casino, and they must have full details on the Carib Sun folks who have screwed you.
  7. karto

    karto Dormant account

    Thanks for the comments guys.

    See if he has anything to say and if Chartwell wants to answer me.
  8. karto

    karto Dormant account

    Well at least Michael Sylvester can use the reply button.

    It seems he is an attorney and says he is not involved in the casino. (This should be true since I have found the attorney office homepage, and even a picture of Michael).

    "Our offices were corporate counsel for Carib Sunshine
    during it's formation. That is the reason we were
    listed as an administrative contact. However, our
    work for that client wrapped up in the fall of last
    year. Our offices has been out of the loop, so to
    speak, since November of last year."

    I have asked him again if he has any data on the casino.

    By the way, how or where is a Who Is done?
  9. karto

    karto Dormant account

    As I expected he wasn't willing to give me any data.

    Oooohhhhhh Chaaaaaaaartweeeeeeeell, where is that reply-button.
  10. jetset

    jetset Ueber Meister CAG

    A lawyer with email who uses yahoo for a casino registration - very professional and impressive!

    Looks like Chartwell is your best if not only remaining bet now - mention to them that players are unpaid at Six Gun and the owners for that one have hidden themselves away in hotmail-land. Please keep us posted here as this is building up to a nice little story.

    Chartwell is a listed stock exchange company I think, so that may be a useful pressure point if this gets nastier.

    Try using Google to get some info on Chartwell that will assist your contact efforts - perhaps the name of their head man (which escapes me at the moment)and their public company status in Canada.
  11. karto

    karto Dormant account

    Well, I know they are listed on the CDNX (Canadian Stock X), and as I understand it some of their license-holders are quite big and will probably only do business with reputable companies, so they are probably not very interested in bad publicity.
    That could prove favorable.
    But of course with this so far tiny reaction from no one else but me it could also just be to insignificant.

    I haven't mentioned Six Gun in my first mails but will as soon as they reply to me.

    What about IGC (Internet Gaming Council)?
    Could they be useful?
  12. jetset

    jetset Ueber Meister CAG

    Interactive Gaming Council has an online complaints facility. They don't have a good record of assisting players, but it can't hurt!
  13. jetset

    jetset Ueber Meister CAG

    Here's a few names:

    David Bajwa, Investor Relations
    (877) 669-4180 or (604) 669-4180
    This email is not visible to you.

    Darcy Krogh, Vice President of Business Development.

    Darold H. Parken, President and CEO of Chartwell.

    They are based in Calgary, Canada and these are their head office contact numbers:

    Tel: 403 261 6619
    Fax:403 237 5816
    Toll free from USA: 877 261 6619
    This email is not visible to you.

    Sales office is in Vancouver:
    877 669 4180

    Contacting Us
    Our support team is always ready to help with your questions, suggestions and concerns. Please include your name and user name when contacting our support team so we can access your game play information quickly.

    Email: This email is not visible to you.
    Telephone: 1-877-261-6619

    They also have online contact fields.
  14. karto

    karto Dormant account

    Yes I have already mailed the support@ (no response) info@ (didn't work).

    But then I found Darolds mail and has now mailed him instead since nothing happened.
  15. karto

    karto Dormant account

    I could of course have called, but I live in europe so it would have been a bit costly.
  16. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi Karto,

    Gie me a heads up when you want me to step in.
  17. karto

    karto Dormant account


    That's really nice to hear.

    Let's wait and see what Chartwells reply is, and if it isn't positive I would really love your help.
    (if they do reply???)
  18. jetset

    jetset Ueber Meister CAG

    If (when?) Chartwell do reply as a responsible company should, then I think they owe you either a lead to track down the casino operator that screwed you or to assume the obligation themselves That is the minimum required to show commitment. If they refuse to provide such assistance, they could also use their good offices to pressure the casino owner into doing the right thing here.

    You might also ask them for details of the licensing jurisdiction for CaribSunshine, and bear in mind that they may also have a cosy relationship with the e-cash processor that was used and that that company is probably still holding a deposit.

    They must realise that their reputation is also involved here if this dispute escalates into real publicity, and that like it or not they do have a responsibility to the consumer (player).
  19. jetset

    jetset Ueber Meister CAG

    PS. Bear in mind too that Chartwell has made much of its strategy to attract land-based casino operators to its turnkey casino product - its reputation is important in that arena.
  20. karto

    karto Dormant account

    Thanks for the advice.

    I really don't know if they want to answer. Now he's had almost 2 days to respond.

    And I'm not sure but I think the casino is licensed in Belize.

    In Jyde's Who Is the registrant address is from Belize and the attorney company had an office or something in Belize.

    I have previously tried to mail some semi-authorities in Belize handling gambling licenses and asked if there was a caribsunshine. (No reply)
    I also found a website that still promotes caribsunshine and asked if he had any contact or details on them. (no reply)

    Based on the Belize connection I have tried some loose searchings:

    I found a company residing on the same registrant belize address: (Commercial Equities Finance LTD). Of course doesn't have to have something to do with the casino. (Have done a search on them and found nothing)

    Then I have searched on Longyield (haha sarcastic huh):

    Google finds the site: You must register/login in order to see the link.

    Which apparently doesn't exist anymore because when I click it I'm directed to casinowebcam.

    But in the text in google it says:
    "... to Account Number 574062578741 of Provident play poker Bank & Trust of Belize Ltd
    For firther credit to Account Number 701480 of Longyield Corporation Limited ..."

    So maybe longyield have (had) those account numbers in the Belizean bank: Provident Bank & Trust of Belize

    A lot of details but no breakthrough. Well maybe apart from the "bank accounts". But I really don't know if they can be of any help?

    But in the end I would also think the best shot is chartwell's reputation.

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