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Cant install RTG

Discussion in 'Online Casinos' started by me_and_ed, Jul 20, 2007.

    Jul 20, 2007
  1. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    I am getting sick of Microsoft updates, first of all it was M/G now RTG, I can download but wont install, just disappears, can annyone help here??:mad:
     
  2. Jul 20, 2007
  3. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    not sure, but maybe i had the same problem days ago with inetbet.
    I wrote to support and they sent me a mini version via mail - and that worked.
    just give it a try!
     
    2 people like this.
  4. Jul 20, 2007
  5. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    RTG

    What is your OS? What error message are you getting? Do you know where the file is downloading to? Do you have a firewall and antivirus? Do you have some sort of spyware protection?
     
    1 person likes this.
  6. Jul 20, 2007
  7. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    I had the same problem . Do what Mike said and give them a holler . They emailed me the same thing it worked.
     
    1 person likes this.
  8. Jul 20, 2007
  9. Mike031

    Mike031 Banned User - violation of <a href="http://www.cas

    Occupation:
    not a loser :o)
    Location:
    not loserland *lol*
    Try to shut down your antivirusprogram during the installation, because this is very often a problem by installing any casino.
     
  10. Jul 20, 2007
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    If I remember right, by default, RTG casinos try to install themselves to C:\casino\whatever.

    If you're running Vista, this is a huge no-no - it can't (out of the box) be done.

    Simply change the install path to either C:\program files\whatever , or even better C:\users\(vista username)\whatever

    Good luck!

    edit: Either way, it's shoddy programming. If it barfs during install, there should be [at least] an error code that pops up, or even better, an error message detailing what happened.
     
    1 person likes this.
  12. Jul 20, 2007
  13. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    tut tuts at all you people running vista long before you should be :mad: lol Every new version of windows has bugs galore. Stick with XP for at LEAST the next year or so.
     
    1 person likes this.
  14. Jul 21, 2007
  15. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Amen to that ;)

    Wait around for a couple of service packs, at least.
     
  16. Jul 21, 2007
  17. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Mike, I hope you don't take offense but advising someone to shut down (turn off) their antivirus program is not really good advice. If you do some searching around you'll find that very few antivirus programs prevent or hinder someone from installing software that is virus free.

    However, firewalls and spyware programs can and often do prevent a program from being installed. Also some programs require you to be a administrator in Windows in order to have the rights to install software.

    :)
     
  18. Jul 21, 2007
  19. Chipeez

    Chipeez Wannabee SuperMan webmeister

    Occupation:
    Web-boss
    Location:
    Utrecht
    I read more about problems with installing RTG software.. From what I understand is that RTG changed something in the download version making it look like a virus to some (bigger) anti-virus programs..

    The anti-virus will disable the download and put in quarantine or delete it directly.. So, even though turning of your anti-virus program isn't the best way, this would be a quick solve and when installing a reliable RTG casino I doubt you should worrie about getting a dangerous virus..

    Still, the best solution would be rtg changing things.. :cool:
     
  20. Jul 21, 2007
  21. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    Seriously... let them work the kinks out (12-18 months) before jumping on that wagon!

    However, my condolences go out to those who aren't very computer savvy, recently bought a new computer, and had Vista forced upon them by the company they bought the computer from.
     
    2 people like this.
  22. Jul 21, 2007
  23. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver

    Its on both my XP and Vista, I have shut down my A/V I have disabled all the windows firewall/defender crap, still nothing. I can play with the ones already installed but thats it.
     
  24. Jul 21, 2007
  25. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    Well, look on the bright side: you're saving money.

    <sarcasm>

    You could also try Rival.

    </sarcasm>

    LMAO, sorry ... bad joke. I know you don't like them.
     
    1 person likes this.
  26. Jul 21, 2007
  27. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    HAHA, they did me a favour and locked my accounts.
     
  28. Jul 21, 2007
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Is there a specific RTG you can give as an example.
    I have installed ClubWorld on my new XP machine (Yes, bought one month before Vista became compulsory:D), as well as VIP.com, which is a bit "non standard RTG". I had McAfee firewall & antivirus ON all the time. I have found that it will ask permission for new programs to connect to the internet, and the user can either say "just this once", "always", or "not on your nellie matey" to the software. This option to ask CAN BE SWITCHED OFF, meaning that the installation will be rejected without you knowing WTF happened!
    It seems more a matter of configuring your firewall and AV, rather than turning it off altogether. Security software sees online casinos as "malware" by default, due to the way they behave (as in MISbehave) in order to thrust themselves onto those who never knew they had a need to gamble until they were told so.
    I have noticed that even current casinos, mainly Microgaming, will trigger the "ask permission" screen whenever they attempt to upgrade from a new upgrade server IP, as permissions are given for specific IP addresses.
    If the settings are to deny always, or to deny based on default criteria, one of the symptoms is indeed that the casino (particularly MG) will launch, and then disengage (vanish) after a few seconds without any kind of error message, the same behaviour you would see if you were not online when attempting to launch the software.
    Norton is a terrible pain in the a$$ with this, but McAfee seems more tolerant and informative (I have a trial Norton on my away machine, and it is forever frightening my mum, and scuppering her sessions; worse, I can't seem to remove it as the add/remove function never displays the software list:mad:
    Well, it IS a DELL, so I expect nothing different. I will take the "DELL DeCrapper utility to it one day, as all the "trials" have now expired.
     
    3 people like this.
  30. Jul 21, 2007
  31. Mike031

    Mike031 Banned User - violation of <a href="http://www.cas

    Occupation:
    not a loser :o)
    Location:
    not loserland *lol*
    I think you've missunderstand me?

    You should not shut down the program forever, but during the installation, because i had very often the problem, to install any software, from which i know, that she is trustworthy, but at everytime i would install it, the pc was shut down and this happens not, when i shut down my antivirusprogram before ;)

    so it's not nonsense, as you think ;)
     
  32. Jul 21, 2007
  33. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver

    No, you should shut down you antivirus FOREVER, and then open all the spam email you can find, especially the ones with links that end in .exe and .pdf.:lolup:
     
  34. Jul 21, 2007
  35. Mike031

    Mike031 Banned User - violation of <a href="http://www.cas

    Occupation:
    not a loser :o)
    Location:
    not loserland *lol*
    what's your problem mate?
     
  36. Jul 21, 2007
  37. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
     
  38. Jul 21, 2007
  39. Mike031

    Mike031 Banned User - violation of <a href="http://www.cas

    Occupation:
    not a loser :o)
    Location:
    not loserland *lol*
    I don't know why you're so angry with me!?

    I only wanted to explain, why you should shut down the virusprogram during a casinoinstallation, because i had very much times also problems with this and you make only jokes about it, but that's not really funny, because that sucks!

    I wanted only to help you, but now i see, that this was a big mistake!
     
    Last edited: Jul 21, 2007
    1 person likes this.

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