ATTN: Casino Rep Can anyone help Ive been self-excluded by poke stars and other sites I DID NOT DO!

[ESCJAMIE]

Just got this email out the blue

I have not self excluded or ever have from ANY gambling site when I try logging it it told me the same I can not contact them as no phone number and live chat only for accounts what do I do!!??

 

[itsme123]

Same thing happened to my brother a few years back , he had excluded from Poker Stars and about a year later Skybet applied an exclusion on his account.
Are you sure there isn’t an old account somewhere that was excluded?
If not you should do a SAR and find out what info is on your account linked to the exclusion.

 

[ESCJAMIE]

Same thing happened to my brother a few years back , he had excluded from Poker Stars and about a year later Skybet applied an exclusion on his account.
Are you sure there isn’t an old account somewhere that was excluded?
If not you should do a SAR and find out what info is on your account linked to the exclusion.

Whats an S and R thank you and nope no old account to my knowledge

 

[ESCJAMIE]

I speake to tombola right now on the phone they said it was Gamstop whos done this??? Ive never used gamstop ever is it possible they got the wrong person or someone pretended to be im so confused

 

[itsme123]

Subject Access Request. You should be able to get a template off the internet and they have 30 days to respond with the information you requested.
You should be asking for all information related to the self exclusion , when it was requested/applied, who requested/applied it, reason given when applying it , all interactions with chat regarding the SE and all interactions with site regarding SE.
If you ask for that they will tell you if there’s anything else you need to do.

 

[itsme123]

And if there’s no contact details open a chat and copy paste the above

 

[itsme123]

Also you need to contact Gamstop and ask what email is registered against your name and address in case someone is trying to feck up your gambling

 

[ESCJAMIE]

Pokerstars have now told me it was requested on 07/03/2026 10:52:43 ET

 

[ESCJAMIE]

Also you need to contact Gamstop and ask what email is registered against your name and address in case someone is trying to feck up your gambling

going to ring them now thank you!

 

[itsme123]

I’m presuming the Poker Stars chat is using American dating and it’s today the SE was activated ?

 

[ESCJAMIE]

I’m presuming the Poker Stars chat is using American dating and it’s today the SE was activated ?

Oh yes I would assume so.

 

[ESCJAMIE]

Update Tombola said they have passed this on to there Responble gaming team to look in to more detail as she can only see so much and I should hear back within 5 days
Ive rang Gamestop and uploaded my docs via email to them they said within few days they will send me back all the info they have on me if any, Im talking to betfair safe exclusion team right now to see if they can give me any more information

 

[ESCJAMIE]

Update 2: After talking to both Betfair and Pokestars its clear that TOMBOLA was the site that the SE was requested on. So Im just gonna have to wait for nest 5 days or so from there team to see that the hell is going on.

 

[ESCJAMIE]

GamStop just emailed me after doing a
Thorough search they can confirm I was not on there database at anytime so the tombola person got it wrong it was not GamStop so it’s looking more and more likely that it was tombola that self excluded me by accident maybe instead of someone else
Should hear back in the next few days

 

[ESCJAMIE]

Update
It looks like the Tombola Perm self-exclusion was an error, but they said they found a Paddy Power account from 2013, which, 13 years ago, " I would have been 17. I can't recall ever having an account with Paddy Power.

This is also so strange. I'm not sure how to progress this now and who else to contact . They are saying I made an account when I was 17 with DOB as an 18-year-old and then self-excluded?? Why I would do this, I have no idea, but if I did do this, then I'm confused how the SE would stand as it was fake details and I was underage??

Any Casinos reps or anyone who knows anymore about this area who would be able to advise me more?



Thank you for waiting Jamie, I can see that the Permanent Self Exclusion on tombola was confirmed to not be linked or still active, although there was a permanent self exclusion placed on your Paddy Power account back in 2013 that was found.This means you are permanently excluded from Flutter brand, this includes Paddy Power, Betfair, Sky Betting and Gaming, Tombola and PokerStars. As these companies have now all merged and are brands that fall under the Flutter UK&I Group, unfortunately, if you are excluded on one brand, you are automatically excluded on all other brands.
Everything on the Paddy Power account matches your current account, phone number, address, post code, and the date of birth is 1 year older so this would've meant you was labelled as 18 years old at the time.

 

[ESCJAMIE]

My argument is the following, and yes, I used chat GPT cause im awfull at explaining myself

You are asserting that I registered a Paddy Power account at age 17 using falsified date-of-birth information; however, I categorically deny creating this account. I maintain that I would not have attempted to access a casino platform while underage, nor would I have initiated a self-exclusion process. Furthermore, from a regulatory and logical standpoint, if an individual were indeed 17 at the time of registration, they would have been legally ineligible to hold a gambling account. Consequently, any self-exclusion request tied to an account opened with fraudulent credentials by a minor should be considered void, as the account itself was established in violation of age-verification requirements. My position is that the operator must acknowledge that this account was not created by me, and that any self-exclusion request originating from an account opened by an underage person is inherently invalid, as the account should never have been permitted to exist under gambling regulations.

 

[Reelsoffun]

It's starting to sound more like they just don't want you as a customer. The flutter group seem to be going on the rampage and have self excluded loads of accounts, rather than just closing them, all very strange TBH.

As I posted before I recently have had the same issue, they self excluded me when I made a complaint about a loss limit issue, this after being a customer over 10 years.

My gripe is that they shouldn't use the term self excluded when its them instigating what is effectively banning someone from their brand.

Self exclusion implies the player has a gambling problem, banning a player is purely a business decision which of course within their right to do so.

But in your case it seems they using the potential fraud committed 13 years ago as a way to cut the business relationship permanently.

 

[paul7388]

Lol I'm on his ignore list so he won't see this.

But you are saying you don't remember ever having an account at Paddy Power.

Now that seems very strange since you have an account at every other casino that ever existed and used to check everyone for freebies. So would be very surprised that giving the fact Paddy Power often gives free bonuses that you wouldn't have made an account there.

 

[ESCJAMIE]

Lol I'm on his ignore list so he won't see this.

But you are saying you don't remember ever having an account at Paddy Power.

Now that seems very strange since you have an account at every other casino that ever existed and used to check everyone for freebies. So would be very surprised that giving the fact Paddy Power often gives free bonuses that you wouldn't have made an account there.

You're not even on my ignore list, but okay I wouldnt of made an account underage is my point like I said it was 13 years ago I might of had an account its been years but to my knowledge I never had one on there. I also do not have accounts at "every" casino, I do have ALOT of accounts and I do love me a welcome bonus but there are many UK casinos I do not have an account with

 

[ESCJAMIE]

It's starting to sound more like they just don't want you as a customer. The flutter group seem to be going on the rampage and have self excluded loads of accounts, rather than just closing them, all very strange TBH.

As I posted before I recently have had the same issue, they self excluded me when I made a complaint about a loss limit issue, this after being a customer over 10 years.

My gripe is that they shouldn't use the term self excluded when its them instigating what is effectively banning someone from their brand.

Self exclusion implies the player has a gambling problem, banning a player is purely a business decision which of course within their right to do so.

But in your case it seems they using the potential fraud committed 13 years ago as a way to cut the business relationship permanently.

I agree with what you are saying for sure, if I did make an account at 17 with Paddy Power, which I do not think I would of thats agaisnt there t and c they have every right to ban me from there platforms but to say I permonaly self excluded my self on that paddypower account which they are saying I was 17 at the time and used a differnt DOB is just not possible as I was underage and couldn't legitimately have an account to self excluded. I have been with Betfair Pokerstars Tombola for years, sent off my ID, passport ect without an issue its just strange how its all happening now. But Once I hear back from the complaints team Ill update this thread.

 

[paul7388]

Your not even on my ignore list but okay

That's nice thank you. Anyway back to point. It's pretty bad a casino self excluding someone and then permanently banning them from casinos across their brand. Close accounts by all means but should never be self exclusion. As these days with all the casinos merging it leads to problems. And whose to say that with the UKGC stupid help problem gamblers crusade that in the future they don't start banning self excluded customers from all casinos .

As for Paddy Power. No offence but you are a member of just about every casino. I only use a few but many years ago I also signed up to most casinos as you got decent sign up bonuses and freebies all the time.

But as time went by I changed my approach and just stuck to select few casinos and couldn't be arsed joining many more. Also fact I don't like giving bank details to foreign casinos and realised its not worth the hassle gambling abroad with all the KYC shit.

But that's why I cant understand why you would never have joined Paddy Power one of the biggest casinos there is that have always been very generous and still are with free bonuses.

 

[ESCJAMIE]

That's nice thank you. Anyway back to point. It's pretty bad a casino self excluding someone and then permanently banning them from casinos across their brand. Close accounts by all means but should never be self exclusion. As these days with all the casinos merging it leads to problems. And whose to say that with the UKGC stupid help problem gamblers crusade that's future they don't start banning self excluded customers from all casinos .

As for Paddy Power. No offence but you are a member of just about every casino. I only use a few but many years ago I also signed up to most casinos as you got decent sign up bonuses and freebies all the time.

But as time went by I changed my approach and just stuck to select few casinos and couldn't be arsed joining many more. Also fact I don't like hiving bank details to foreign casinos and realised its not worth the hassle gambling abroad with all the KYC shit.

But that's why I cant understand why you would never have joined Paddy Power one of the biggest casinos there is that have always been very generous and still are with free bonuses.

I checked back in 4 emails I have had since I was a kid and searched "paddypower" and nothing is coming up I even asked them to tell me what date did I join Paddypower they told me they cant see this information, Im not saying im 100% sure Ive not had an account with paddypower, but to my knowledge I can never recall ever playing there and your right in saying it makes no sence as I do have alot of casino accounts so maybe I did have an account back 13 years ago its possible, but what is not possible is that I would of ever of signed up underage and then got my self perm excluded. and why after 13 years has this now popped up all of a sudden, just makes 0 sense to me. Its annoying as I love tombola they do some cracking promos on bingo and ive been playing betfair recently all the time as most there games are max rtp and they have a 10p jackpot spin thing which ive won £100s from. But ive been playing with these sites for YEARS and sent Id off and never had an issue, I just find it strange how tombola told me it was Gamstop who conatcted them when it wasnt

 

[ESCJAMIE]

I spouse my only question I have left is the following if a 17yo did make an account up and changed there DOB and then requested a permanent exclusion, would this be legally binding for all futhure accounts as they were a minor at the time?
As they are saying its all down to that^^ Which for the record, I wouldnt of signed up underage to a casino

 

[paul7388]

I checked back in 4 emails I have had since I was a kid and searched "paddypower" and nothing is coming up I even asked them to tell me what date did I join Paddypower they told me they cant see this information, Im not saying im 100% sure Ive not had an account with paddypower, but to my knowledge I can never recall ever playing there and your right in saying it makes no sence as I do have alot of casino accounts so maybe I did have an account back 13 years ago its possible, but what is not possible is that I would of ever of signed up underage and then got my self perm excluded. and why after 13 years has this now popped up all of a sudden, just makes 0 sense to me. Its annoying as I love tombola they do some cracking promos on bingo and ive been playing betfair recently all the time as most there games are max rtp and they have a 10p jackpot spin thing which ive won £100s from. But ive been playing with these sites for YEARS and sent Id off and never had an issue, I just find it strange how tombola told me it was Gamstop who conatcted them when it wasnt

I will take everything you say at face value as no reason not to believe you.

My days of arguing the point for the sake of it are nearly behind me. Getting old lol. Few deaths in family in last year or 2 and being in hospital 3 times since before Xmas has sort of told me life's too short for being the world's biggest bitch which I can be.

So like I said. I very much doubt you will get answers as casinos aren't going to openly admit theyve made mistakes or lied. But reading all the explanations I hope you get genuine answers as to what happened.

As to get self excluded across a whole brand is wrong. Close your accounts if they want as whether people like it not its a casinos choice who they allow as customers.

But should never be self exclusion. As that is a totally different thing. Don't they understand the whole meaning of self lol.

And with the way UKGC is heading whose to say next thing won't be that if people show gambling problems and self exclude that the casinos should then contact Gamstop to ban them from all casinos to protect them from themselves. Crazy world.

Anyway genuinely wish you best of luck and hope it gets sorted or at very least you get the answers you require.

 

[ESCJAMIE]

I will take everything you say at face value as no reason not to believe you.

My days of arguing the point for the sake of it are nearly behind me. Getting old lol. Few deaths in family in last year or 2 and being in hospital 3 times since before Xmas has sort of told me life's too short for being the world's biggest bitch which I can be.

So like I said. I very much doubt you will get answers as casinos aren't going to openly admit theyve made mistakes or lied. But reading all the explanations I hope you get genuine answers as to what happened.

As to get self excluded across a whole brand is wrong. Close your accounts if they want as whether people like it not its a casinos choice who they allow as customers.

But should never be self exclusion. As that is a totally different thing. Don't they understand the whole meaning of self lol.

And with the way UKGC is heading whose to say next thing won't be that if people show gambling problems and self exclude that the casinos should then contact Gamstop to ba them from all casinos to protect them from themselves. Crazy world.

Anyway genuinely wish you best of luck and hop it gets sorted or at very least you get the answers you require.

Im sorry to about the deaths in your family and that you have been ill, and yes life is to short, and yes you have in the past have been slighty been a little bit of a bitch But so have I , I've got the warnings to prove it !! But we move on mature and learn from our experiences. What I am going to do is contact Paddy Power

from there once I hear back I will update the thread with there response thanks for the help and replying to this thread!

 

[ESCJAMIE]

Update I contacted Paddypower and asked for a subject access request. They emailed me yesterday asking for photo ID sent it today, this morning, got an email from them
Dear Jamie,

Thank you for sending in the ID. We will be complying with your Subject Access Request and will send your data to you as soon as possible, nevertheless, within the timeframe outlined by GDPR.

Kind Regards,
Data Protection

Then, at 4 hours later, I got an email in my junk folder from Rhetorik Privacyn saying the following:

For your information

Dear Jamie

This notice is to inform you of the collection, processing, licensing, and sale of certain information that may contain personal data about you. Rhetorik Limited is a provider of company, technology and business contact intelligence. Our customers are organisations trying to analyse markets and reach business professionals for sales, marketing, advertising and recruitment purposes.


Personal Information
Rhetorik processes information about companies, the enterprise technologies they employ, and the decision makers, influencers and users of business products and services. To this end, we process typical Business Card Information about you, which may contain some or all of these categories of personal information: First Name, Last Name, Company, Office Address, Telephone Number, Business Email Address, Personal Email, Job Title, Job Function, and Social Media URL.
To see what information we hold about you, click here

Purpose of Processing
Rhetorik processes this information so that it may be licensed to our customers for their sales, marketing, advertising, analytical, or recruiting purposes, or to other organizations who may license it to their customers for the same purposes ("partners").

License agreements are in place between Rhetorik and its customers to ensure the use of the information is restricted to specified purposes and to prohibit the unauthorised use or transfer of the information. Customers access the information via password protected account-based access to our database or services. Our customers, or those of our partners, may use the information to market their services to your employer or to contact you about professional opportunities. In the course of this activity, your data may be transferred outside the EU and UK.

Legal Basis
Rhetorik processes your Business Card Information in accordance with regulations on data protection, data privacy and electronic communications as currently adopted. We process your personal information based on the legitimate interest of Rhetorik and our customers to engage in the lawful activities described above.

Sources of Personal Information
Rhetorik collects personal information from multiple sources, which may include websites, government records and other publicly available sources, third party data providers, or through telephone-based research interviews. Because the personal information we process about you may come from multiple sources, it may be difficult or impossible to identify the exact source of one particular piece of information.

Your Rights
Under the legislation mentioned above, you have the right to access, correct, or suppress the personal information we process about you. You also have the right to object to processing and to lodge a complaint with the relevant regulatory authority in your country, if any.

Please click here if you do not wish your business card information to be included in our database.

Alternatively, submit a form

You do not have permission to view link Log in or register now.

where you can also learn more about our processing of Business Card Information and the organisations that may license the data.

Or contact us at: Data Protection Officer, Rhetorik Limited (a Lightcast company), Wey Court West Union Road, Farnham, Surrey, United Kingdom, GU9 7PT

Changes to this Privacy Policy will be posted to the Rhetorik website

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, and Rhetorik will also notify data subjects of those changes by email.

Regards

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I pressed the link and it showed me the following Blured out my personal details

Is this what a subject access request is or is this just a random email they have my facebook correct which im confused how any company could know that

 

[ESCJAMIE]

Update I contacted Paddypower and asked for a subject access request. They emailed me yesterday asking for photo ID sent it today, this morning, got an email from them
Dear Jamie,

Thank you for sending in the ID. We will be complying with your Subject Access Request and will send your data to you as soon as possible, nevertheless, within the timeframe outlined by GDPR.

Kind Regards,
Data Protection

Then, at 4 hours later, I got an email in my junk folder from Rhetorik Privacyn saying the following:

For your information

Dear Jamie

This notice is to inform you of the collection, processing, licensing, and sale of certain information that may contain personal data about you. Rhetorik Limited is a provider of company, technology and business contact intelligence. Our customers are organisations trying to analyse markets and reach business professionals for sales, marketing, advertising and recruitment purposes.


Personal Information
Rhetorik processes information about companies, the enterprise technologies they employ, and the decision makers, influencers and users of business products and services. To this end, we process typical Business Card Information about you, which may contain some or all of these categories of personal information: First Name, Last Name, Company, Office Address, Telephone Number, Business Email Address, Personal Email, Job Title, Job Function, and Social Media URL.
To see what information we hold about you, click here

Purpose of Processing
Rhetorik processes this information so that it may be licensed to our customers for their sales, marketing, advertising, analytical, or recruiting purposes, or to other organizations who may license it to their customers for the same purposes ("partners").

License agreements are in place between Rhetorik and its customers to ensure the use of the information is restricted to specified purposes and to prohibit the unauthorised use or transfer of the information. Customers access the information via password protected account-based access to our database or services. Our customers, or those of our partners, may use the information to market their services to your employer or to contact you about professional opportunities. In the course of this activity, your data may be transferred outside the EU and UK.

Legal Basis
Rhetorik processes your Business Card Information in accordance with regulations on data protection, data privacy and electronic communications as currently adopted. We process your personal information based on the legitimate interest of Rhetorik and our customers to engage in the lawful activities described above.

Sources of Personal Information
Rhetorik collects personal information from multiple sources, which may include websites, government records and other publicly available sources, third party data providers, or through telephone-based research interviews. Because the personal information we process about you may come from multiple sources, it may be difficult or impossible to identify the exact source of one particular piece of information.

Your Rights
Under the legislation mentioned above, you have the right to access, correct, or suppress the personal information we process about you. You also have the right to object to processing and to lodge a complaint with the relevant regulatory authority in your country, if any.

Please click here if you do not wish your business card information to be included in our database.

Alternatively, submit a form

You do not have permission to view link Log in or register now.

where you can also learn more about our processing of Business Card Information and the organisations that may license the data.

Or contact us at: Data Protection Officer, Rhetorik Limited (a Lightcast company), Wey Court West Union Road, Farnham, Surrey, United Kingdom, GU9 7PT

Changes to this Privacy Policy will be posted to the Rhetorik website

You do not have permission to view link Log in or register now.

, and Rhetorik will also notify data subjects of those changes by email.

Regards

Rhetorik Privacy



I pressed the link and it showed me the following Blured out my personal details

Is this what a subject access request is or is this just a random email they have my facebook correct which im confused how any company could know that
View attachment 224335

I thought it would show any accounts I had when I signed up ect ect?