Californiablackjack & 07-ladyluck

[Boris]

Dear Bryan,

Been having lots of troubles getting my
money from 07-ladyluck and sister casino
californiablackjack.
At this point I would be very satisfied
just to get my damn deposits back($30.at
ladyluck and $100. at californiaBJ).
Following is the most recent email I
have sent to them, that email adress had been
given to me by junglemanagement,and of course,
still waiting for an answer.
Wish you can make a difference,thank you
in advance and sorry for my weak english
and bad typing.


Date: Thu, Jan 4th 2001 00:15:38
From: Pierre Fontaine
To: comsupport@junglemanagement.com
Cc:
Subject: $60. bonus and withdrawal

Jan.4th,2001 00:20

Since Dec.28th,I have been waiting for the
$60. bonus to be credited to my account.
I've sent two emails but no answers,I've
talked with jungle management many times and
each time I got a different story and still no
results. I'm very disappointed about your
customer service.
This problem regards californiablackjack.
--Username:boris13

Strangely, I have another problem this
time with 07ladyluck,I asked for a withdrawal of $114.02 on dec.26th, then received a confirmation saying that the transaction had been done,next I verified my account, it said $0.00.
So far so good, but, a few days later, the
account was back to $114.02!!!
All this w/o any explanations whatsoever
(sent emails , got no answers as usual).
--Username for ladyluck isf22

I've been very patient so far and I
sincerely hope everything will fit into place
very soon or I will have to go public with this,
after all I've played fair and I'm expecting
the same from you.
Thank you,
Pierre Fontaine
pierrefontaine@upath.com

 

[Boris]

Hi Bryan,

Received an answer from 07-ladyluck(see below) personally,I think they got YOUR email and try to go around it with that answer.
What do you think of it? What do you think I should do? Just go for it as they ask (giving them at least a full month of peace of mind without being bothered by us)?
P.S.: Still nothing from californiablackjack.
Thanks.

Date: Fri, Jan 12th 2001 15:56:20
From: 07-LadyLuck Withdrawal Center
To: pierrefontaine@upath.com
Subject: Re: acc. status

Hi Pierre;

We are extremely sorry for not getting back to you earlier regarding the
status of your withdrawal request. Our email system has been experiencing
some technical difficulties and we have just received your email today.

We would also like to inform you of Master Card's new regulation in regards
to crediting back to your card. Unfortunately, Master Card will not accept
credits issued by online casinos; therefore, we will need to send your funds
by other methods.

These are your available options:

Caribbean Check Issuance
The check fee is $15.00 per thousand dollars requested. Please allow 2 to 4
Weeks for delivery. Should you desire, you may request that your check be
Federal Expressed to you from the Caribbean for an additional fee of $50.00.
The minimum amount to be processed is $25.00 and a maximum per week of
$5,000 USD. Should you desire to have a check issued, please complete the
following form;

Name:
_____________________________

Mailing Address:
_____________________________

Caribbean Wire Transfer
The wire transfer fee is $35.00 per thousand requested. Please allow 2-5
business days to receive your wire from the date of issuance. The minimum
amount to be processed is $100.00 and a maximum per week of $5,000 USD.
Should you desire to have a Caribbean Wire Transfer sent, please complete
the following information form;

Name(s) on Account:
_____________________________
Bank Name:
_____________________________
Bank Address:
_____________________________
ABA/Transit/Swift Code (Contact Bank for Accurate Information):
_____________________________
Account Number:
_____________________________
Note:
_____________________________

Thanks for your time

Withdrawals Department
Jungle Management

----- Original Message -----
From: "Pierre Fontaine"
To: withdrawal@07-ladyluck.com
Sent: Tuesday, January 02, 2001 9:53 PM
Subject: acc. status

<,<, Jan.2nd,2001 22:00
<,
<, I have made a withdrawal of $114.02 (which was
<, the total amount of my account)on Dec.26,00.
<, You even confirmed it the same day,questions
<, are,why do I still have that amount right now
<, in my account? When am I gonna see the $30. credited
<, back to my cc? And when am I gonna get my check for
<, $84.02?
<,
<, P.S.: Had to sent severals inquiries just to get
<, the promotional bonus! What is going on?
<,
<, Hoping to have a fast answer,
<, Pierre Fontaine.
<, userf22
<, pierrefontaine@upath.com

 

[Boris]

Hi again bryan,

Once again I have received another answer from 07-ladyluck,they are answering the same email twice!!This time with some never seen before bonus rules (can't cash out the bonus??).Take a look at it and tell me what you think of it.As usual,I have included a copy of their email and also a copy of the bonus rules I took from their site.
P.S.:They recently increased their new player bonus from $50. to $125.!!!(bigger worm in order to catch bigger fish).

Thanks again.

Date: Mon, Jan 15th 2001 20:05:19
From: 07-LadyLuck Withdrawal Center Withdrawal@07-ladyluck.com
To: pierrefontaine@upath.com Subject: Re: acc.

Dear Pierre;

Thank you for choosing 07 Lady Luck. We have reviewed your request dated
2nd January,2001 to withdrawal $ 114.02 from your online account. As part
of our processing, we verify that your account balance is available 100% for
withdrawal, insuring that bonus credits are not being withdrawn. Bonus
credits are provided to you for the possibility of winning money with these
funds and your own deposits, and if you win with these funds, you may
withdrawal 100% of your winning.

We look at the following;

What is the total of the deposits made to the casino: $ 30.00

Less what have you previously withdrawn: $ 0.00

What is your actual win or loss to the casino: + or - $ 32.50

Total Available for Withdrawal at this time: $ 64.00

The difference of $ 50.02 in bonus credits will remain in your online
account at the casino, and you may
continue to play with these funds, and should you have winning, you may
withdrawal them at any future
date. Should you find any error in our calculations, please contact us
immediately, as we will take every
measure to insure our findings are accurate and fair at all times.

Thank You,

Withdrawal Department
Jungle Management

07-LADYLUCK BONUS RULE

New players will receive $50 . To qualify for this free money, you must first "wager" (not lose) at least $30 of your own funds in the Casino. Once you've met this requirement, the $50 will be added to your account. We'll verify that information first, then post the credit for you. We accept Mastercard, Visa and instant access by secured online checks. If you use your check you will receive a 10% bonus added to your initial deposit. This is great way to take advantage of that $50 bonus just in case your credit card may be over its limit!!

Please note the following conditions:
$30 must be "deposited " before the $50 will be added to your account. This offer is available to only one player per immediate family. This promotion is subject to change as per Casino Management Policy

 

[The Dude]

Hi Boris,

Goin' to London...
I'll check it out when I get back.

Bryan

 

[Boris]

Bryan...where are you?????

 

[The Dude]

Hi Boris,

I've been back for a couple of weeks and in the frantic hustle of getting things back in order, I was hoping this mattered was settled. Apparently it hasn't been.

Have you gotten your deposits back? I hope by this point in time you have. It seems that their bonus rules allow them to keep their "free money" in your casino account available to use but not to withdraw. If I were you, I would just say the hell with it and move on to another casino. But only after they give your deposit back. Did you get it??

Bryan

 

[Boris]

Hi Bryan, good to have you back,

To answer your question:
-Nothing from ladyluck
-Nothing from california BJ

(not answering my withdrawal requests,I'll try again on the week-end)

Thanks

 

[jetset]

I've seen worried players posting about 07-Ladyluck on a number of occasions before and they were not happy about it or the responses from Jungle Management.

It's a Chartwell Tech (or whatever their offshore name is these days) powered Java casino with a Belize licence and I think it has a relationship with Truimph Casino (or Casino Truimph!)

As Bryan advises - if you can get your deposit back get out and save yourself a great deal of stress.

 

[The Dude]

I have received the following responses from 07-Ladyluck's support:

Hello Bryan;

I am not sure why it has taken so long to address. Normally, withdrawal request are address immediately. One of the things that I would like to make note is that at times customers would not use the proper email address for the withdrawal department. The email address for our withdrawals department is withdrawal@07-ladyluck.com Sometimes customers would use withdrawals@07-ladyluck.com which is incorrect. If customers are unable to email us successfully through the previous email they can always email us at withdrawal@junglemanagement.com

Basically, its a matter of receiving the request, and addressing it. Customers can also contact us through Human Click with is provided on the web page under CONTACT so as to inquire what email address they can address the withdrawal department.

Thanks for your time

David Matus
----- Original Message -----
From: Bryan Bailey
To: Customer Service Representative Manager
Sent: Thursday, February 22, 2001 1:10 PM
Subject: Re: Concerned about posting at Casinomeister


Dear David,

Could you please explain to me why this has taken over a month to address? Thank you.

Sincerely,

Bryan Bailey


At 11:26 AM 02/22/2001 -0600, you wrote:

Hello Bryan;

We would like to inform that our withdrawal department is addressing the issue at hand. They will be contacting the customer today.

Thanks for your time and have a nice day

David Matus

 

[Boris]

VICTORY AT LAST !
Dear Bryan,

I have received via PayPal:
-$142.00 from californiaBJ
-$150.00 from 07-ladyluck
(deposits+winnings+bonusses)

After two months of argumentation,they finally capitulate.Sometimes it pays to go on and fight.
I sincerely hope this story will help others.

Bryan,you have played a big part in this victory and I thank you very much for what you did.

To Jetset: thanks for your words but I prefered to fight.

Again Bryan, thanks a lot.
See ya,
Boris

 

[jetset]

Good on you, Boris and congratulations on finally getting your cash. I won't ask whether you will ever play there again!

 

[The Dude]

Hi Boris,

Maybe you should send them a testimonial. But make sure you word it exactly the same for each casino!


Congrats!

Bryan

 

[Boris]

Hi Jetset,

Thanks.
(you're right no need to ask)

Boris

 

[Boris]

I'll see what I can do Bryan (lol)

 

[Dan Bryant]

Hello! My name is Dan Bryant, Senior Customer Service Manager for 07-Ladyluck Casino. Recently, it has come to my attention that 07-Ladyluck Casino has received some negative comments, some of which are posted on this board. Please allow me the opportunity to address these issues with you. We have been in business for one year and have over 5,000 satisfied customers worldwide. Lately, we have noticed certain problems relating to 07-Ladyluck Casino and its association with a company called Jungle Management". I hereby announce that because of these discrepancies, we at 07-Ladyluck Casino have now severed ties with Jungle Management. We have hired a larger and more experienced staff to handle all of our customer service inquiries.

We all know that a dishonest casino will soon be out of business. We are in business. Why? Because we value our customers and we honor all of our legitimate winners. We may be small in comparison to some other online casinos, but we're growing every day thanks to our loyal group of satisfied customers. If you have had a bad experience with 07-Ladyluck, please send me an email directly and I will personally see to it that your complaint is taken care of right away .If you know of someone else who has had a problem with us, please forward my email address to them- manager@07-Ladyluck.com I guarantee that I will do whatever it takes to solve the problem!

Thank you

Dan Bryant Senior Customer Service Manager

07-Ladyluck Casino

 

[The Dude]

Dear Dan Bryant,

To sever your ties from Jungle Management would be a smart move. Their performance is not up to par for what players at online casinos expect; their replies have been both sporadic and cryptic at times. Nevertheless, this was only one of the reasons why your casino was placed in our not recommended list.

The other reason was the "faked" testimonials that are posted on both 07-ladyluck and Califoniablackjack. To falsify this information (we're not stupid Mr. Bryant, the testimonials are identical between each casino) shows a lack of respect towards your customers and a tendency to manipulate others with misleading information. Please don't grace your pages with bullshit.

Thank you for stepping forward and making yourself known to your players and non-players alike. I'm sure everyone appreciates it.

Sincerely,

Bryan

 

[Reid Wagner]

Dear Mr. Bryant,
I found Jungle Management extremely rude. It took me a month to get paid from your casino- at least. And that is after requesting payment 6 or 7 times. I also opened an account at another casino that was run by Jungle Management. They found out that I had another account at a Jungle Management Casino- and took away my sign-up bonus - $50.

 

[The Dude]

Hi Reid,

Junglemanagement informed me this morning that they no longer provide the support for 07-ladyluck, Californiablackjack and Wild Card Poker casinos. Was it one of these casinos that took away your bonus? If so, which one?

Bryan

 

[jetset]

So much for player account privacy at Jungle.

 

[Marleney]

To Whom It May Concern

Please remember that before passing judgement on someone and in this case a company, one must first get both sides of the story.

We have been doing business for 07-Ladyluck Casino. Our perfomance in both the Customer Service Dept. and the Withdrawals dept. has been UP TO PAR. I am one of the Senior Customer Service Representatives of Jungle Management Corporation and am very proud to be a part of this company, as it has been very committed to the merchants for which we provide customer service and withdrawals services. PLEASE UNDERSTAND THAT JUNGLE MANAGEMENT IS NOT 07-LADYLUCK CASINO AND WE ARE NOT RESPONSIBLE FOR THE DISTRIBUTION OF FUNDS TO CUSTOMER. We find 07-LadyLuck Casino to be very ungrateful as we have not only treated all customers with respect and kindness, but we have kept the casino up to date with current situations and we always logged all cutomers that used the chat services and email.
The representative who wrote the messages previously read placed the blame of his customers receiving late payment on Jungle Management. 07- Lady Luck was responsible for the payment of funds to customers and has not been meeting all the requests of these customers, thus due to not being efficient, and prompt, many customers were starting to leave the casino and now to clear the casino from a bad reputation , the blame is being placed on Jungle Management Corporation.

Sincerely,

Marleney Fuentes
Senior Customer Service Rep.
Jungle Management Corporation

 

[boris]

Are we having fun yet ?!!!!

 

[The Dude]

Dear Marleney,

When a company such as yours afilliates itself with casinos such as 07-ladyluck, you will unfortunately find yourselves in the same crappy boat. Customers have no idea where jungle management and the casinos' responsibilty begins or ends. All they know is that they are not getting the service that they deserve. Perhaps if a casino is not responding to "your" requests, then maybe you should make this clear to the customers.

This is a major problem when casinos outsource their customer service. There is either a lack of communication and/or cooperation between the casino and customer service provider, which directly affects the customer.

The nature of online gambling is one of trepidation; many gamblers assume that online casinos are on the take. Thus if they fail to get prompt payments or responses they immediatly scream "ripoff!" This is a bit different than what is expected from a typical mail order customer support. Perhaps you ought to rethink who your clients should be. Skip the online casinos.

By the way, thanks for stepping forward.

Bryan

 

[Chipster]

Marleney,

Send me the $90 that you promised the Interactive Gaming Commission you'd send -- last fall.

 

[soggysao]

Jungle Management

I have been waiting for 8 months for a payment from Secret City Casino and all I get from your staff are lies and excuses. please explain...

 

[Marleney]

Good day to everyone.

This is to remind all the customers of Lady Luck, Hidden City, and Secret City Casinos that Jungle Management Corporation was contracted by these casinos to provide customer service services for their customers. Therefore, Jungle Management Corporation has never been given the reponsibility to disburse funds that have been won at the casino- that has been, still is and in most cases, will always be the sole responsibility of the casino owner. This is why Jungle Management Corporation had been given an unduely bad name, because when some casinos do not pay their customers on time or any at all, most naturally the customer will blame us because the only means of contactiung the casino is through our live chat service. It is only natural to those who do not know how the online caisno task pyramid operate, to think that Jungle Management is to blame, when it is not.

Thanks

Marleney Fuentes
Senior Customer Service Representative
Jungle Management Corporation