Reynier
Dormant account
- Joined
- Feb 21, 2007
- Location
- Tilburg / Netherlands
I don't know if I should post this here or in the non-bonus issues but I guess this forum is most appropriate seeing the way Breakaway looks at the case.
Last week I came on a promotional page of Breakaway casino trough an Google search. I had a coupon which would give me a 500% bonus on top of my 200 deposit. The max cashout would be 400 and you had to wager 60.000 before you could make any cashout.. I played there casino and ended up cashing out 400 dollars.
The next day I received an email from Breakaway casino that I used a coupon that wasn't valid unless you subscribed trough a special affiliate site. I don't know how that could be because the coupon was accepted in the casino, so was my deposit and I followed all their rules and cashed out according to the T&C. How should I have known that the coupon wasn't valid..?!?
But well, oke, my 200 deposit was returned into my account and my winnings were deleted. Exactly as the email told me, "You're deposit will be returned to your account"... When I logged in a few days later indeed my 200 deposit had been returned into my account. I felt like gambling and took my 200 to the BJ table and ended up cashing out 1.000 dollars.
I was suprised to find again the same email as before that my winnings were denied because I used an invalid promotion.. WTF?? What promotion, there was no promotion anymore, I was just gambling my own money since the rest was allready deleted from my account..
I contacted live chat at first but they weren't very helpfull. Then last night I made a call and was put trough to a supervisor called Jamy. He told me that the casino has every right to delete my winnings "just because they can when the security department decides to".. He told me also that I was using an invalid promotion which I obviously didn't..
I asked Jamy how it is possible to delete peoples winnings when they gamble with there money.. He told me my case was totally different but I don't see why...
Here are 2 screenshots from my account history showing everything that happened.. I can post the emails I received as well when somebody wants me to..
Expired Image
Expired Image
Last week I came on a promotional page of Breakaway casino trough an Google search. I had a coupon which would give me a 500% bonus on top of my 200 deposit. The max cashout would be 400 and you had to wager 60.000 before you could make any cashout.. I played there casino and ended up cashing out 400 dollars.
The next day I received an email from Breakaway casino that I used a coupon that wasn't valid unless you subscribed trough a special affiliate site. I don't know how that could be because the coupon was accepted in the casino, so was my deposit and I followed all their rules and cashed out according to the T&C. How should I have known that the coupon wasn't valid..?!?
But well, oke, my 200 deposit was returned into my account and my winnings were deleted. Exactly as the email told me, "You're deposit will be returned to your account"... When I logged in a few days later indeed my 200 deposit had been returned into my account. I felt like gambling and took my 200 to the BJ table and ended up cashing out 1.000 dollars.
I was suprised to find again the same email as before that my winnings were denied because I used an invalid promotion.. WTF?? What promotion, there was no promotion anymore, I was just gambling my own money since the rest was allready deleted from my account..
I contacted live chat at first but they weren't very helpfull. Then last night I made a call and was put trough to a supervisor called Jamy. He told me that the casino has every right to delete my winnings "just because they can when the security department decides to".. He told me also that I was using an invalid promotion which I obviously didn't..
I asked Jamy how it is possible to delete peoples winnings when they gamble with there money.. He told me my case was totally different but I don't see why...
Here are 2 screenshots from my account history showing everything that happened.. I can post the emails I received as well when somebody wants me to..
Expired Image
Expired Image