Connect 2 Casino not paying - resolved

Reynier

Dormant account
Joined
Feb 21, 2007
Location
Tilburg / Netherlands
Connect 2 Casino won't pe me and my friend our winnings. Before I signed myself up my friend logged in at my place to show me the casino. He didn't played a hand or whatever. After that I signed myself up and did the 350% FC bonus and made some really nice winnings and cashed out 1800. I received the first 500 in my account, the remaining 1300 would be transfered on the following monday. Since I didn't receive anything I contacted the Live Chat and they told me that my account had been locked because the security department thinks I have two accounts. This is because my friend, his name is Bas, logged in at my account once. After a lot of emails they finally discovered that indeed we didn't have multiple accounts. So mine and my friends account we re-opened so we could play again. Everything fine BUT they returned our initial deposit (I allready got 500 so that was it for me) into our Neteller and voided our winnings.. Standard procedure as they like to call it... They know I don't have two accounts but still they won't pay.. This costs me 1300 dollars and me friend an whopping 1800 dollars.

Here is the last email that was send to my friend by their security department:

Hello Bas,

We understand you are not the same person, however, this is the standard procedure when two account have the same IP address. Management decides to void all winnings and return the deposit. In your case and your friend's case, the winnings are voided and the deposit is returned. We already returned his deposit and left the accounts opened. We will also return your initial deposit. Please understand this decision is final. We have very strict policies concerning similar accounts.

Best Regards,

ConnectoCasino Security Department

All of the hands played in th accounts have been played on different IP-addresses, he only logged in here once without even playing.. This is just stealing money. I'm going to send a PM to the Casino Contact of C2C on the forum here as well because this is really just not right... They admit being wrong and opened the accounts again.. Why not just pay us our winnings?
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Connect 2 Casino won't pe me and my friend our winnings....
Why not just pay us our winnings?
Because they're rogues.
Congratulations - you just became the 266,419th player screwed by Connectto!

Very sorry about your loss - but play with fire & you're likely to get burned. :(
 

maaster

Experienced Member
webmeister
Joined
Apr 5, 2005
Location
utrecht, netherlands
join the club i am the chairman!

still waiting on my 4k $ :mad: but it is now more than 2 years ago so i gave up.. On me they used the same excuse by the way!
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I am aware of their history and have heard many player issues. However, I don't see them on the rogue list. Am I missing something?
Bryan is not the only one with a rogue list you know! ;)
(Though mine is only in my head)
If he listed every dodgy casino on the internet it would take up half the site! :p

Are they on the 'Accredited List'?
I don't think so!
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I am aware of their history and have heard many player issues. However, I don't see them on the rogue list. Am I missing something?
There is a search function on the main site:
https://www.casinomeister.com/casino-reviews/
Spend five minutes doing some searching and you'll probably choose not to play there.

Actually, I'd place every RTG on the not recommended section sans the ones listed here and perhaps Bodog and VIPcasinos. Nobody should be playing at these casinos while RTG sits on its hands with this Hastings stupidity.
 

aka23

Dormant account
Joined
Jun 11, 2006
Location
Planet Earth
Bryan is not the only one with a rogue list you know! ;)
(Though mine is only in my head)
If he listed every dodgy casino on the internet it would take up have the site! :p

Are they on the 'Accredited List'?
I don't think so!
I consider "rogue casino" to be a phrase coined by this site. When someone on the forums says ### is a "rogue casino," I expect that it appears on the rogue list. Just as, when someone says ### is an "accredited casino," I expect that it appears on the accredited list. Note that there is a big difference between not accredited and rogue.

There is a search function on the main site:
https://www.casinomeister.com/casino-reviews/
Spend five minutes doing some searching and you'll probably choose not to play there.
I realize that Connect2 has a history of player dispute issues. I stated this in the text that you quoted. My issue was it was that it was called a "rogue casino," and I did not see it in the rogue or not recommended lists, so I was wondering if I missed something or didn't recognize the listing under an unexpected title. If there is a rogue listing or former rogue listing, I'd be interested in reading it.
 

Reynier

Dormant account
Joined
Feb 21, 2007
Location
Tilburg / Netherlands
So a little bit more credit to C2C now. They actually helped me out great afterall and understood the situation I was in after which they paid me. I like this specially with C2C since I thought it was the best RTG casino untill the problems started, but since this has now been resolved I will be happy to play there again.

As states in a previous message, is contacted Bonusbud about this problem and het helped me out great... :thumbsup:

Thanks everyone for all the info and support, just great to receive what I earned..
 

halfday

Banned User - multiple forum accounts - violation
Joined
Nov 30, 2004
Location
usa, pa
So a little bit more credit to C2C now. They actually helped me out great afterall and understood the situation I was in after which they paid me. I like this specially with C2C since I thought it was the best RTG casino untill the problems started, but since this has now been resolved I will be happy to play there again.

As states in a previous message, is contacted Bonusbud about this problem and het helped me out great... :thumbsup:

Thanks everyone for all the info and support, just great to receive what I earned..
Congratulations on being paid Reynier! Its always good to see Casinos that do the right thing for players :thumbsup:

They were one of the first casinos that I ever played at and I never had a problem with them. Not sure if this is everyone's experience but they have been super cool to me. I still play there sometimes with those reload bonuses that they offer so I always thought that they were one of the better RTG available.
 

liquidsoap

Dormant account
Joined
Apr 17, 2005
Location
home
Congratulations on being paid Reynier! Its always good to see Casinos that do the right thing for players :thumbsup:

They were one of the first casinos that I ever played at and I never had a problem with them. Not sure if this is everyone's experience but they have been super cool to me. I still play there sometimes with those reload bonuses that they offer so I always thought that they were one of the better RTG available.

How many tmes have you hit the crack pipe before you posted this???
 

halfday

Banned User - multiple forum accounts - violation
Joined
Nov 30, 2004
Location
usa, pa
How many tmes have you hit the crack pipe before you posted this???


Oh, I'm sorry. My experiences at this casino are not in line with yours? How dare I post MY experience on a forum for sharing info?
Is this post only good if I want to flame them? So if they have treated me well I should not report it?:rolleyes:
 

blackjackguide

Dormant account
Joined
Jul 17, 2003
Location
USA
You are not out of line for posting your positive experience. I also did have a good experience back in the day when they actually had terms that you could actually win something. I won like $2k from a $100 Deposit and they did pay me!

They have so many rules with their bonuses now you cannot even win! However they screwed me over as an affiliate so I am not a big fan of them either.

I would not recommend that place to anyone tho!
 

halfday

Banned User - multiple forum accounts - violation
Joined
Nov 30, 2004
Location
usa, pa
You are not out of line for posting your positive experience. I also did have a good experience back in the day when they actually had terms that you could actually win something. I won like $2k from a $100 Deposit and they did pay me!

They have so many rules with their bonuses now you cannot even win! However they screwed me over as an affiliate so I am not a big fan of them either.

I would not recommend that place to anyone tho!

I agree that you have to read and know the rules very well here:thumbsup: Good point. I just don't think that if you follow all the rules you will have a problem. It is true that they have a LOT of rules, however.
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
I just don't think that if you follow all the rules you will have a problem. It is true that they have a LOT of rules, however.

Yep. There are always excuses not to pay.. usually they can refer to their very complicated terms (bonus abuser) or they will just make up one excuse or rule that the player violated.

Good luck and nice job OP for getting paid. :thumbsup:
 

jokiml70

Dormant account
Joined
Jan 12, 2007
Location
NY uSA
Because they're rogues.
Congratulations - you just became the 266,419th player screwed by Connectto!

Very sorry about your loss - but play with fire & you're likely to get burned. :(

Let's see, deposited, won, tried to cash out, didn't meet the playthrough, kept playing, tried again. The more I won the higher my playthrough became - Gave up. Connecto SUCKS - End of story!
:lolup:
 

reda

Senior Member
PABnonaccred
Joined
Feb 22, 2005
Location
HOUSTON
connectto was also one of the first casinos i tried. i did good on a few small bonus and hit a jackpot and they sent me my 1.000 dollars. then i hit again on a small dep. i dep a total of 168 dollars and end up pulling out about 2,000 altogather. well i got no money on my last withdrawl request and the mananger from the casino called me on my cell and personally banned me. he said they did not welcome me as a player anymore because i pulled out way more that i had put in. well that was my good fortune i thought. anyway it took 3 months to get my money. the only way i got it was bryan. i wont play there again even if they didnt ban me and lock out my account.
 
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