- Joined
- Jul 5, 2020
- Location
- Dumfries
Hello
I have deposited 1950 on a casino and managed to win 3741.45 great!! Went to withdraw, site states 1 day payout! So after 2 days I contact live chat who after waiting for an hour tells me I need to submit documents. I submitted driving license, utility bill and payment card. Thinking that was all sorted I heard nothing so I contact live chat again, another 60 minutes wait. To be told I need to verify again through wooyu which is a live capture, driving license and bank card again but this time front and back with no numbers blocked out. Hmm
anyway still no withdrawal this is now 10 days. I have sent an email to complaints to be told they have 8 weeks to look into this.
question can a casino legitimately withhold winnings despite having ID that has been requested?
I have since looked at trustpilot and seen so many reviews that people are not getting their winnings paid.
I have deposited 1950 on a casino and managed to win 3741.45 great!! Went to withdraw, site states 1 day payout! So after 2 days I contact live chat who after waiting for an hour tells me I need to submit documents. I submitted driving license, utility bill and payment card. Thinking that was all sorted I heard nothing so I contact live chat again, another 60 minutes wait. To be told I need to verify again through wooyu which is a live capture, driving license and bank card again but this time front and back with no numbers blocked out. Hmm
anyway still no withdrawal this is now 10 days. I have sent an email to complaints to be told they have 8 weeks to look into this.
question can a casino legitimately withhold winnings despite having ID that has been requested?
I have since looked at trustpilot and seen so many reviews that people are not getting their winnings paid.