Bonus boss not paying winnings

[Kossy1]

<div class="bbWrapper">Hello<br /> <br /> I have deposited 1950 on a casino and managed to win 3741.45 great!! Went to withdraw, site states 1 day payout! So after 2 days I contact live chat who after waiting for an hour tells me I need to submit documents. I submitted driving license, utility bill and payment card. Thinking that was all sorted I heard nothing so I contact live chat again, another 60 minutes wait. To be told I need to verify again through wooyu which is a live capture, driving license and bank card again but this time front and back with no numbers blocked out. Hmm<br /> <br /> anyway still no withdrawal this is now 10 days. I have sent an email to complaints to be told they have 8 weeks to look into this.<br /> <br /> question can a casino legitimately withhold winnings despite having ID that has been requested?<br /> <br /> I have since looked at trustpilot and seen so many reviews that people are not getting their winnings paid.</div>

 

[CasinoNinja]

<div class="bbWrapper">Which casino?</div>

 

[Kossy1]

<div class="bbWrapper">Bonus boss (intouch games)</div>

 

[curremon]

<div class="bbWrapper"><blockquote data-attributes="member: 56308" data-quote="Kossy1" data-source="post: 1215488" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1215488" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1215488">Kossy1 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hello<br /> <br /> I have deposited 1950 on a casino and managed to win 3741.45 great!! Went to withdraw, site states 1 day payout! So after 2 days I contact live chat who after waiting for an hour tells me I need to submit documents. I submitted driving license, utility bill and payment card. Thinking that was all sorted I heard nothing so I contact live chat again, another 60 minutes wait. To be told I need to verify again through wooyu which is a live capture, driving license and bank card again but this time front and back with no numbers blocked out. Hmm<br /> <br /> anyway still no withdrawal this is now 10 days. I have sent an email to complaints to be told they have 8 weeks to look into this.<br /> <br /> question can a casino legitimately withhold winnings despite having ID that has been requested?<br /> <br /> I have since looked at trustpilot and seen so many reviews that people are not getting their winnings paid. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> It still amazes me that you are depositing allmost 2k and <b>AFTER</b> that you look casino reviews ..... Maybe do that before next time <img src="/forums/styles/default/casinomeister/smilies/wink.gif" class="smilie" loading="lazy" alt=";)" title="Wink ;)" data-shortname=";)" /></div>

 

[Kossy1]

<div class="bbWrapper"><blockquote data-attributes="member: 30701" data-quote="curremon" data-source="post: 1215501" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1215501" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1215501">curremon said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> It still amazes me that you are depositing allmost 2k and <b>AFTER</b> that you look casino reviews ..... Maybe do that before next time <img src="/forums/styles/default/casinomeister/smilies/wink.gif" class="smilie" loading="lazy" alt=";)" title="Wink ;)" data-shortname=";)" /> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Thanks for your wisdom</div>

 

[gottoslot]

<div class="bbWrapper"><a href="https://www.casinomeister.com/forums/members/56308/" class="username" data-xf-init="member-tooltip" data-user-id="56308" data-username="@Kossy1">@Kossy1</a> looking at your previous posts maybe you should take a break?</div>

 

[CasinoNinja]

<div class="bbWrapper">Well, they have a UK licence, so that&#039;s a start. <br /> <br /> Not sure we got any reps here, would PAB be an option <a href="https://www.casinomeister.com/forums/members/1552/" class="username" data-xf-init="member-tooltip" data-user-id="1552" data-username="@maxd">@maxd</a> if he dosent get anywhere soon?</div>

 

[maxd]

<div class="bbWrapper">Yeah, BonusBoss hasn&#039;t been cooperative regarding player complaints. The OP is welcome to do a PAB and we&#039;ll do our best but the results may still be underwhelming because of the casino&#039;s position on these things.<br /> <br /> - Max</div>

 

[curremon]

<div class="bbWrapper"><blockquote data-attributes="member: 56308" data-quote="Kossy1" data-source="post: 1215502" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1215502" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1215502">Kossy1 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Thanks for your wisdom </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>You&#039;re welcome! Use that wisdom in future <img src="/forums/styles/default/casinomeister/smilies/wink.gif" class="smilie" loading="lazy" alt=";)" title="Wink ;)" data-shortname=";)" />))</div>

 

[Cicadasinthetrees78]

<div class="bbWrapper"><blockquote data-attributes="member: 56308" data-quote="Kossy1" data-source="post: 1215488" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1215488" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1215488">Kossy1 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> bank card again but this time front and back with no numbers blocked out. Hmm </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Too late now but this is obviously dangerous.</div>