- Joined
- Jan 20, 2004
- Location
- Saltirelandia
Hello BGO folks. What's up with the recent problems getting you guys to talk to us about player's complaints?
You do know that these complaints come to us directly from the player and we forward them on to you on their behalf, yes?
And that we are a certified arbitrators who have every right to act as ADR to the player concerned, yes?
Lately you've been telling us to contact your Compliance guy but that has produced absolutely nothing, no response whatsoever. So the complaints are going nowhere ... dead in the water.
I have a suggestion: step up and take responsibility for these complaint(s) against your casino! Do what an Accredited casino is expected to do.
Feel free to respond here or privately if you prefer. But please do respond because as things stand this non-action/do-nothing position looks bad for both of us.
Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com
You do know that these complaints come to us directly from the player and we forward them on to you on their behalf, yes?
And that we are a certified arbitrators who have every right to act as ADR to the player concerned, yes?
Lately you've been telling us to contact your Compliance guy but that has produced absolutely nothing, no response whatsoever. So the complaints are going nowhere ... dead in the water.
I have a suggestion: step up and take responsibility for these complaint(s) against your casino! Do what an Accredited casino is expected to do.
Feel free to respond here or privately if you prefer. But please do respond because as things stand this non-action/do-nothing position looks bad for both of us.
Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com
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