I find the mention of "Virgin" far more offensive, given that my umpteenth internet disconnetion of the week made me take a trip downstairs to yet again reset my "always on" cable broadband connection
I was thinking more of these players being employed by the casino on an ad-hoc basis to look at the terms from the point of view of an advantage player looking for a loophole or mistake that might lead the the promo being "cracked" by the better players when it went live.
Take the Betfair fiasco. 5 senior managers signed off on the "happy hour" promo before it went live. It was massively "cracked" almost straight away, and in a short space of time, the information became so widespread that it was "done" overnight by an army of advantage players on what I believe was the second time they ran it.
It didn't take those players long to spot the potential for an exploit, and the key was the "unlimited" nature of the bonus, which was compounded by the very obviously +EV nature of the WR. A quirk in their set up allowed a "rinse and repeat" tactic to be employed, which gave even modest depositors unlimited leverage because they were able to get another bonus by moving the cleared funds to the sportsbook, and straight back to the casino again, where the software saw it as a fresh deposit and credited the bonus again. This would NEVER have been possible in a stand alone casino, as the system would have seen the process as a "reversal" rather than a deposit, and would not have credited the bonus again.
Had they employed an advantage player, and told them to "do your best to crack this", they would have found out they were heading for an imminent disaster, and not released the promo.
Often, it is subsequent runs of a promo that leads to a problem. The first time, players have only just seen it, and while some will figure it out, by the time they share the information on the internet, the promo is over. If a potential problem is not seen, and the promo is run again, many more players know how to beat it, and many will have a go.
I was able to repeatedly "crack" the Jackpot Factory promos, but I would often tell the VIP team how I had done it, and they admitted that I was one of a "select few" who had spotted it. The next time a similar promo was run, it had been tweaked based on my earlier "crack", and feedback.
They used to award scoreboard points based purely on depositing and playing it through once. No matter how much more a player played, they could advance no further. The "crack" was "bleedin' obvious". Deposit 20K from Neteller, play it through at least 1x, withdraw and get it flushed. This could be repeated every 1 to 2 days in order to top the scoreboard. I told them that the structure of scoring encouraged this churning of deposits, and that it would be better off making wagering the prime driver of the scores. Their promos were steadily tweaked in this direction, and now all JF scoreboard promos score wagering, and win/loss on the day. They also weight scoring so that 100 credits played on slots is worth much more than 100 credits played on Blackjack.
The other "crack" was their extra points for a payout of 500 credits or more per game per day. The "crack" being to cover all options on games like Roulette, Craps, etc so that whatever happened, the payout would be over 500, but at the lowest possible risk and variance. The strategy was more cost effective (and quicker) than playing 1000 credits on slots. This is what is now replaced by the points based on the day's net win or loss.
The main problem in asking players for help is that the player might decide a "crack" they have spotted is too good to give up for the fee paid by the casino, and they might give the "good to go" to marketing, and then use what they have found out to beat the promo. The casino would have to offer enough to such players that it is in their best interests to be honest, and not use any loopholes for themselves. This usually means also banning the player from playing at the casino because of a potential conflict of interest, but this is not something many players would want to agree to. It is common for full time employees and their immediate family to be banned from playing at their own casino, but for them it is a job, and may not be a restriction that bothers them too much.