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Betsson is not paying my cashout

Discussion in 'Casino Complaints - Bonus Issues' started by Mosse, Jun 5, 2017.

    Jun 5, 2017
  1. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    Id need help to get contact with Betsson rep here but seems that he has ignored all private messages. Does anyone know why ? And how can he be contacted ?

    Betsson cancelled my big cashout and they refuse to tell me reason for that.
     
  2. Jun 5, 2017
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Yeah the old rep left and introduced Henna who never said hi or even introduced herself. Last log in was May 23rd.

    When did you message them?
     
  4. Jun 5, 2017
  5. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    I cant find this "Henna" from rep-list. Any link to her ?

    I meant that pm´s cant be sent to this Betsson-rep
     
  6. Jun 5, 2017
  7. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Oh yes strange there isnt even a feature to be able to message the rep, its gone.

    I assume Henna just took over the account that you cant message because there isnt anything else listed and on the accredite page there isnt a rep listed there either

    I reported the post so one of the admins will see it and flag them here
     
  8. Jun 5, 2017
  9. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    cant find any rep either :confused::confused:

    edit: lockinlove beat me to it :)
     
  10. Jun 5, 2017
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    To whom did you send your PMs? I'm happy to look into this for you but I need to know who we're talking about here.
     
  12. Jun 5, 2017
  13. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
  14. Jun 5, 2017
  15. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    I meant that cant even send any private message to them cause there is no such option at all.
     
  16. Jun 5, 2017
  17. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    there is no Henna in the members list ? did you find her.
    sure does look like they dont have any rep.
     
  18. Jun 5, 2017
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Yeah, seems Halvor (previous rep) left and Henna (new rep?) never stepped up. As I've said in Halvor's "Goodbye" thread Bryan has been alerted but it might take a few days for him to see that and respond.

    FWIW this may be a simple case of Bryan not having had a chance to process the new rep's credentials, Don't know. We'll have to wait for Bryan's return to know for sure.

    I've emailed Henna to see if she is around and is ready to accept PMS, etc.
     
  20. Jun 5, 2017
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Update: did hear back from Henna, seems she's real and ready to accept player issues. Still need to determine what forum presence we can expect. Will post further updates as they become available.
     

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