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Question Betsafe Auto Logout

Discussion in 'Online Casinos' started by lotusch, Sep 15, 2013.

    Sep 15, 2013
  1. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Hi guys,

    I just e-mailed the rep for this casino as it seems every 10-15 minutes it automaticly logs me out on their casino.
    Even when playing.
    This is very annoying,anyone else has same experience?

    I spoke to a friendly rep. via chat and he said it is a safety measure so no one else could use my account but this should only be inplace when account is idle i.m.o.
    Now it logs me out when in the middle of a gamingsession every time and I need to close the game and login again. :oops:

    Can't auto refresh the page as the slots open as an extension from the mainpage which means if I refresh the page also my game session will refresh and I hate that as it also renews my stats for a certain gaming session.


    Mark.
     
  2. Sep 15, 2013
  3. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    I had the same problem but didn't think much of it as it happens on some other casinos as well, this is standard to log you out, happened to me while playing IR last week, got wild desire won 0 with middle n last reel wild, closed the game and found out i'm logged out and started thinking all sorts lool .

    But these things are standard and nothing to worry about
     
  4. Sep 15, 2013
  5. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    This is actually the only casino where I play this happens.
    I do understand the logout when the account is idle for lets say an hour.
    But on Betsafe it logs you out while playing,that is just not very convenient and it is very annoying too. ;)
     
  6. Sep 15, 2013
  7. akrus88

    akrus88 Experienced Member

    Occupation:
    Student
    Location:
    Finland
    Well, happy to hear I am not the only one with this problem :D. It is really fucking annoying. Espicially when you are in middle of a bonus round and it suddenly turn to a play money. They should fix the issue.
     
    1 person likes this.
  8. Sep 15, 2013
  9. vegas788

    vegas788 Dormant account

    Occupation:
    customer care
    Location:
    Switzerland
    You would be greatful of this option, if someone tried to hacked your account or another person played instead of you.
     
  10. Sep 15, 2013
  11. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    I can understand that its very annoying, maybe if you tell them about this forum and players vews about this, they might change it in near future
     
  12. Sep 15, 2013
  13. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    As it reboots whilst you are playing unless someone renders me unconscious whilst I am playing the chances of me being particuarly greatful for finding myself in fun play all of a sudden every fifteen mins are slim. Its driving me mad.
     
    2 people like this.
  14. Sep 15, 2013
  15. Osloking

    Osloking Quit Gambling

    Occupation:
    Melodies :3
    Location:
    Norge or NO-WAY!
    I had this problem too, REALLY REALLY annoying, it was few days ago when i played IR there and i got logged out every few min, i really hate to start a new session when im losing so need to start over and i think i had to do this 8-9 times and went heavly down. went to live chat and they told me they have some issue but going to fix it in 30mintues but thats like few days ago...
     
    1 person likes this.
  16. Sep 15, 2013
  17. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Well I got even logged out while on the livechat addressing this issue LOL...
    Anyway I PM'd the Betsafe rep,see if he comes back to me as I love Betsafe due to great choices of games and slots from different manufacturers...

    It's a nice place to play but this auto logout issue puts me off for now until resolved.
     
  18. Sep 15, 2013
  19. PCJACKPOT2008

    PCJACKPOT2008 Senior Member

    Occupation:
    Pokerplayer
    Location:
    Sweden
    Thought I was the only one since i've been having problems with my connection. Thank god!

    There's a way to "fix" the problem by refreshing the bonus info icon when playing in a game every 6-7 minutes or so. It's super annoying but it doesn't get you logged out, atleast.

    Hope they fix this ASAP!
     
    1 person likes this.
  20. Sep 17, 2013
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Only just spotted this thread - and I'm another log-out hater!
    To be honest I can't remember if it was Betsafe or not, but definitely one or more NetEnt based casinos I play have this REALLY annoying log-out while playing "feature".
    It's just stupid and irritating! :mad:

    KK
     
    1 person likes this.
  22. Sep 17, 2013
  23. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    It happens to me all the time at RTG,i was even logged out on a tournament i was winning and by the time i logged back in,time was over.
     
  24. Sep 17, 2013
  25. xpsch

    xpsch Full Member

    Occupation:
    b�ro
    Location:
    CH
    same here 10-15 minutes it automaticly logs me out
     
  26. Sep 17, 2013
  27. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Ive also had this problem a few times at diff casinos.
    Mostly when i want to change game then im suddenly logged out & have to log in again.

    Its better with the small pop up window (in some casinos) that shows youve been playing for 1 hour & if you want to continue or logout.
     
  28. Sep 18, 2013
  29. akrus88

    akrus88 Experienced Member

    Occupation:
    Student
    Location:
    Finland
    Once again it happened. I was playing alice & the mad tea party. Went out for a smoke. When I came back it has changed to freeplay. Well, I changed it back to real money and continued autoplay. Won 50€. But then realised the bet was only 0.50€, not the 1,00€ I was playing earlier. Pretty fucking annoying. I know, it is only 50€ and I should have noticed the bet size myself, but still I am really pissed off :mad::mad:
     
  30. Sep 18, 2013
  31. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Thanks for all your replies guys.
    No answer back from rep. yet,he seems not much online. :-(
     
  32. Sep 18, 2013
  33. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    guys

    same here but its only happening to me on mg games not doa..this site is getting a real joke. always hangs when I log in. very very slow. and now the promised 25 free spins in the e mail I received not in my account at the hours of between 7-10pm as promised. joke of a site.
     
  34. Sep 21, 2013
  35. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Rep was online 19th of September but didn't seem bother to answer my PM.
    That is a big minus for me towards this casino.
    I am a bit dissapointed. :(
     
  36. Sep 21, 2013
  37. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Ive played on Betsafe a lot the last few days.
    They have a lot of nice games. :thumbsup:

    I started to get the automatic logouts after 20-30 mins again... (even in manual play)
    After a few of them i contacted chat support about it.
    The person i talked with didnt seem to know about the problem.
    He told me to clear my cookies, cache etc... The usual thing.
    I did that but it didnt help of course. Logged out & then in again etc. Tried both Chrome & Explorer.
    Nothing worked.

    Seems to be a big problem they have on their site...

    Ill try Firefox also & then contact them again.
     
    1 person likes this.
  38. Sep 21, 2013
  39. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)

    I'm getting this as well on all games. It's logging me out every 10/15 minutes and it really pist me off last night.

    Get it sorted Betsafe!!
     

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