Question Betsafe Auto Logout

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Hi guys,

I just e-mailed the rep for this casino as it seems every 10-15 minutes it automaticly logs me out on their casino.
Even when playing.
This is very annoying,anyone else has same experience?

I spoke to a friendly rep. via chat and he said it is a safety measure so no one else could use my account but this should only be inplace when account is idle i.m.o.
Now it logs me out when in the middle of a gamingsession every time and I need to close the game and login again. :oops:

Can't auto refresh the page as the slots open as an extension from the mainpage which means if I refresh the page also my game session will refresh and I hate that as it also renews my stats for a certain gaming session.


Mark.
 
Solution
Once again it happened. I was playing alice & the mad tea party. Went out for a smoke. When I came back it has changed to freeplay. Well, I changed it back to real money and continued autoplay. Won 50€. But then realised the bet was only 0.50€, not the 1,00€ I was playing earlier. Pretty fucking annoying. I know, it is only 50€ and I should have noticed the bet size myself, but still I am really pissed off :mad::mad:

This is an even BIGGER problem that an obvious log out for the player. I recall a very heated thread started by a player that "won" a considerable sum on a slot, only to be told by the casino it didn't happen, and that he "must have been in fun mode". Clearly, this insulted his intelligence, as he knew...

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
I had the same problem but didn't think much of it as it happens on some other casinos as well, this is standard to log you out, happened to me while playing IR last week, got wild desire won 0 with middle n last reel wild, closed the game and found out i'm logged out and started thinking all sorts lool .

But these things are standard and nothing to worry about
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I had the same problem but didn't think much of it as it happens on some other casinos as well, this is standard to log you out, happened to me while playing IR last week, got wild desire won 0 with middle n last reel wild, closed the game and found out i'm logged out and started thinking all sorts lool .

But these things are standard and nothing to worry about

This is actually the only casino where I play this happens.
I do understand the logout when the account is idle for lets say an hour.
But on Betsafe it logs you out while playing,that is just not very convenient and it is very annoying too. ;)
 

akrus88

Dormant account
Joined
Aug 6, 2012
Location
Finland
Well, happy to hear I am not the only one with this problem :D. It is really fucking annoying. Espicially when you are in middle of a bonus round and it suddenly turn to a play money. They should fix the issue.
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
This is actually the only casino where I play this happens.
I do understand the logout when the account is idle for lets say an hour.
But on Betsafe it logs you out while playing,that is just not very convenient and it is very annoying too. ;)

I can understand that its very annoying, maybe if you tell them about this forum and players vews about this, they might change it in near future
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
You would be greatful of this option, if someone tried to hacked your account or another person played instead of you.

As it reboots whilst you are playing unless someone renders me unconscious whilst I am playing the chances of me being particuarly greatful for finding myself in fun play all of a sudden every fifteen mins are slim. Its driving me mad.
 

Osloking

Non-Gambler
Joined
Dec 31, 2010
Location
Norge or NO-WAY!
I had this problem too, REALLY REALLY annoying, it was few days ago when i played IR there and i got logged out every few min, i really hate to start a new session when im losing so need to start over and i think i had to do this 8-9 times and went heavly down. went to live chat and they told me they have some issue but going to fix it in 30mintues but thats like few days ago...
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Well I got even logged out while on the livechat addressing this issue LOL...
Anyway I PM'd the Betsafe rep,see if he comes back to me as I love Betsafe due to great choices of games and slots from different manufacturers...

It's a nice place to play but this auto logout issue puts me off for now until resolved.
 

PCJACKPOT2008

Senior Member
Joined
Nov 2, 2012
Location
Sweden
Thought I was the only one since i've been having problems with my connection. Thank god!

There's a way to "fix" the problem by refreshing the bonus info icon when playing in a game every 6-7 minutes or so. It's super annoying but it doesn't get you logged out, atleast.

Hope they fix this ASAP!
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Only just spotted this thread - and I'm another log-out hater!
To be honest I can't remember if it was Betsafe or not, but definitely one or more NetEnt based casinos I play have this REALLY annoying log-out while playing "feature".
It's just stupid and irritating! :mad:

KK
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Ive also had this problem a few times at diff casinos.
Mostly when i want to change game then im suddenly logged out & have to log in again.

Its better with the small pop up window (in some casinos) that shows youve been playing for 1 hour & if you want to continue or logout.
 

akrus88

Dormant account
Joined
Aug 6, 2012
Location
Finland
Once again it happened. I was playing alice & the mad tea party. Went out for a smoke. When I came back it has changed to freeplay. Well, I changed it back to real money and continued autoplay. Won 50€. But then realised the bet was only 0.50€, not the 1,00€ I was playing earlier. Pretty fucking annoying. I know, it is only 50€ and I should have noticed the bet size myself, but still I am really pissed off :mad::mad:
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
guys

same here but its only happening to me on mg games not doa..this site is getting a real joke. always hangs when I log in. very very slow. and now the promised 25 free spins in the e mail I received not in my account at the hours of between 7-10pm as promised. joke of a site.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Ive played on Betsafe a lot the last few days.
They have a lot of nice games. :thumbsup:

I started to get the automatic logouts after 20-30 mins again... (even in manual play)
After a few of them i contacted chat support about it.
The person i talked with didnt seem to know about the problem.
He told me to clear my cookies, cache etc... The usual thing.
I did that but it didnt help of course. Logged out & then in again etc. Tried both Chrome & Explorer.
Nothing worked.

Seems to be a big problem they have on their site...

Ill try Firefox also & then contact them again.
 

jjezebel37

Meister Member
mm1
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
Ive played on Betsafe a lot the last few days.
They have a lot of nice games. :thumbsup:

I started to get the automatic logouts after 20-30 mins again... (even in manual play)
After a few of them i contacted chat support about it.
The person i talked with didnt seem to know about the problem.
He told me to clear my cookies, cache etc... The usual thing.
I did that but it didnt help of course. Logged out & then in again etc. Tried both Chrome & Explorer.
Nothing worked.

Seems to be a big problem they have on their site...

Ill try Firefox also & then contact them again.


I'm getting this as well on all games. It's logging me out every 10/15 minutes and it really pist me off last night.

Get it sorted Betsafe!!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Once again it happened. I was playing alice & the mad tea party. Went out for a smoke. When I came back it has changed to freeplay. Well, I changed it back to real money and continued autoplay. Won 50€. But then realised the bet was only 0.50€, not the 1,00€ I was playing earlier. Pretty fucking annoying. I know, it is only 50€ and I should have noticed the bet size myself, but still I am really pissed off :mad::mad:

This is an even BIGGER problem that an obvious log out for the player. I recall a very heated thread started by a player that "won" a considerable sum on a slot, only to be told by the casino it didn't happen, and that he "must have been in fun mode". Clearly, this insulted his intelligence, as he knew damn well he was playing for real that session, and so thought it was a case of a rogue casino ripping him off.

Now that more players are reporting this annoying auto logout issue with rather than actually logging out the player, merely switches the open game to free play mode, even whilst the player is sat there spinning away, it seems that it is very likely this is how the player in the earlier case found themselves unknowingly playing in free play mode when they hit the win.

As well as being annoying, this could lead to similar cases of players being auto logged out mid stream, and then hitting a big win whilst unknowingly no longer connected to the real money version. The casino will have no record of the win, but players may consider themselves cheated, and the publicity surrounding the incidents is bound to have a negative impact on the reputation of the site.

First, they need to fix the problem where the security logout "misfires" by logging out an active player session. It is meant to log out an IDLE session that the player may have left and forgotten about, a problem where a computer is shared.

Secondly, they need to make it OBVIOUS to the player that they are no longer playing for real. Ideally, shutting down the open game or leaving a pop up on the screen informing the player that they have just been logged out by the system.
 
Solution

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
I was playing on bgo last night on quickfire games and I was not getting logged out, the wheels were just spinning every 7-8 spins. then had to leave the game, it is very annoying! I believe this is a quickfire problem cos I played the same game at betsafe where I get logged out every 15 min. this quickfire is awful atm...
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I think the way it is now at Betsafe sucks.
It logs a player out whilst in the middle of an active session,that is just beyond ridiculous.
And then even the timeframe between each logout of 15 minutes or so makes it even worse.

I hope they will fix this but it seems their rep here is not too concerned about it as he did not even answer me.
Support comes up with 10 different stories,some tell you they know about the issue and work on it whilst others have no clue what you are talking about and come with crap advices like clear cookies,cache etc etc like that would solve a problem that has to do with their settings on the casino website. :eek2:
 

jjezebel37

Meister Member
mm1
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
This is an even BIGGER problem that an obvious log out for the player. I recall a very heated thread started by a player that "won" a considerable sum on a slot, only to be told by the casino it didn't happen, and that he "must have been in fun mode". Clearly, this insulted his intelligence, as he knew damn well he was playing for real that session, and so thought it was a case of a rogue casino ripping him off.

Now that more players are reporting this annoying auto logout issue with rather than actually logging out the player, merely switches the open game to free play mode, even whilst the player is sat there spinning away, it seems that it is very likely this is how the player in the earlier case found themselves unknowingly playing in free play mode when they hit the win.

As well as being annoying, this could lead to similar cases of players being auto logged out mid stream, and then hitting a big win whilst unknowingly no longer connected to the real money version. The casino will have no record of the win, but players may consider themselves cheated, and the publicity surrounding the incidents is bound to have a negative impact on the reputation of the site.

First, they need to fix the problem where the security logout "misfires" by logging out an active player session. It is meant to log out an IDLE session that the player may have left and forgotten about, a problem where a computer is shared.

Secondly, they need to make it OBVIOUS to the player that they are no longer playing for real. Ideally, shutting down the open game or leaving a pop up on the screen informing the player that they have just been logged out by the system.

When it happened the first time to me i was in the middle of a bonus round and i actually thought i had won a big amount only to realize it was in fun play.
 
Top