- Joined
- Feb 10, 2010
- Location
- van buren ar
I am glad somebody actually gets where I am coming from. Thanks Vinylweatherman.
To be one of the top casinos they have handled this very poorly. I would not have worked that hard and that long to build up my money if I had known that the chip was supposedly there. I feel I was treated very unfairly and I want other people to know so they will be aware of this. I had built my account up to over 1300.00 and they confiscated all of my money because they failed to inform me of the free chip. Why didn't somebody inform me of this before leading me on to think I was going to be able to cash out. Member services sent me an email stating I needed to send in my documents on 9/7/10 to process my withdrawal. Then on 9/8/10 I was informed that there was a free chip in my account. Why didn't member services inform me of that when I was asked to send in my documents? Why did they wait until the next day to let me know that a free chip was in my account? It just doesn't add up.
They believe the player was fully aware of the free chip, its Terms, and knowingly used the chip in the tournament. The player says no, they did not know. Stalemate.
How is this a stalemate?
Shouldn't the casino, as a business, with all their T&C out the ying yang (any casino for that matter,) have to prove without a shadow of a doubt that the player was indeed at fault?
If casinos can just say "they knew|did this" without having to prove anything and get away with it, then it's doomsday for all online gamblers.
They've already said that the chip was deposited automatically without the player being notified as such, so who's to say that they knew that the player knew what happened?
Alt. Scenario:
I'm playing about 500 hands an hour at blackjack. I contact support and claim that I won 5 consecutive hands @ $100 a pop, but was never paid. Somehow those particular hand logs vanish on the casino's server, so they aren't able to prove anything, one way or the other. I had been playing at $100+ a hand previously, so it is entirely possible that this happened. edit: Also, they cannot prove that there was a game malfunction in order to legitimately void those 5 hands. For all intents and purposes, the casino manager could have erased those logs to get out of paying $500. The money is not the issue here. We could be talking about $500 or $50,000.
I'm expecting payment. The casino cannot prove that I did, or did not, win $500 on 5 hands. Do they not pay me due to the fact that "They Believe" I didn't win $500 fair and square?
They're running a business, so they should act accordingly - NEVER Assume anything. It makes an ass outta u and me.
Also, how do they know what the player knew? I didn't know online casino managers/operators were in the fortune telling racket, too.
You do not have permission to view link Log in or register now.
I have been playing at betphoenix casino. I deposited 40.00 to play in the slot tournaments. That is all I play. I was up to over 1300.00 and I tried to withdraw some of it. Then they tell me they credited me with a 20.00 free chip(I thought you couldn't play free roll tournaments on free chips). Anyway I didn't think I even dropped down to zero. Is there any way they could go into my account and plant a free chip in the middle of all of my winnings just to keep from paying me? From what I gathered you can't even enroll in slot tournaments with free chips anyway. Please help me if you can. Thanks.