BetPhoenix Casino

[maxd]

kbec, make them show you where you got a free chip. Check your account history and see if anything shows up.

For the record the account history clearly shows that a $20 free chip was received.

The money in question was a free, no deposit credit we gave to the player after the player reached $0.01 and was no longer playing for a few days.

The player's account shows exactly this: balance after the free chip was $20.01

 

[asianeyes]

I stand corrected then. Having a playthrough on winnings where all players bought in to the tournament is just wrong, IMO. Free Rolls, I can understand. Winnings from pay tourney's should have no strings attached. But, what do you expect from casinos in today's environment? It's going to hell in a hand basket.

Simple solution; Play your pay tourneys elsewhere where you don't have to wager your wins.

In agreement with you, takethemoney. If you deposit your cash and play in a toury and win, the winnings should be paid in cash with no strings attached.

 

[vinylweatherman]

For the record the account history clearly shows that a $20 free chip was received.



The player's account shows exactly this: balance after the free chip was $20.01

So, was it then a simple case of using part or all of that $20 free chip to buy in to a tournament, which is clearly against the terms.

 

[NicolasJohnson]

In agreement with you, takethemoney. If you deposit your cash and play in a toury and win, the winnings should be paid in cash with no strings attached.

Actually, per feedback (including that received here), we have changed our rules. We no longer require the 1x playthrough so long as the tournament didn't have a guaranteed prize. In the event of a guaranteed prize being offered, we do require a 1x roll over, but of course no max cashout.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[maxd]

So, was it then a simple case of using part or all of that $20 free chip to buy in to a tournament, which is clearly against the terms.

Yes, that's what the play record shows. All of it was used to deposit into the tournament, just a few hours after receiving it.

The OP's complaint at this time is that they didn't know about the free chip. The casino reportedly sends out email notifications of these, so that's the angle we're currently pursuing.

 

[vinylweatherman]

Yes, that's what the play record shows. All of it was used to deposit into the tournament, just a few hours after receiving it.

The OP's complaint at this time is that they didn't know about the free chip. The casino reportedly sends out email notifications of these, so that's the angle we're currently pursuing.

This could be the problem. Not all of us remember what our balance was last time we played, unless we have a policy of "cash out or bust". If the email was not read, or even received, the software does not indicate whether the balance is left over from before, or the result of a free chip.

My experience is with MGS. A free chip is more obvious, since on launch the window showing cash vs bonus briefly opens. Further, MGS software blocks the use of any part of the bonus balance from being used as fees for entering, or continuing, any of the tournaments. This is something RTG neglected to develop when it developed the slot tournament interface.

In some respects, it is "an accident waiting to happen", and it creates bad PR for the casino when it does.

A better way for RTG would be to NOT simply add the free chip, but issue a free chip personal coupon code to the player (I've had Club World do this, so it CAN be done). The player has to enter the code to get their free chip, thus will KNOW they are playing on a free chip, and will not be able to argue they didn't know it was a free chip in a situation like this. RTG now offers lobby access for promotions, so not getting the email with the code should not necessarily be a problem.

I did ask Club World WHY they issued a code rather than simply putting the free chip in the account, and the reply was that they wanted to give the player the choice of when to add the free chip.

 

[maxd]

Basically I agree, but we're starting to talk about two different things: the casino's free chip policies and how those might be improved VS what happened in this case.

As far as the free chip policies go I agree that they could be improved since the window of opportunity for problems is rather wide as things currently stand.

On the other hand the sequence of events in this case strongly indicates that the OP was aware of the free chip. Either way the OP is bound by the Terms since there is no debate that it was given and it was used as claimed. It's a bitch but there it is.

 

[reda]

not trying to venture to far from the issure on this thread but i have to say v weatherman you are correct . i was playing a while back and seen i had won 50 dollars somehow while i was playing and i didnt see that i had it anything worth that amount.. i thought id go to live chat and ask and lo and behold they had issued me a free chip while i was playing. i asked them to please remove it. had i not caught it i wonder what they would have done if i had hit a rj?. i originally was playing a bonus but it had a no max cash out limit. anyway they did go on a remove it. i ended up losing out in the long run but you just never know.

 

[NicolasJohnson]

not trying to venture to far from the issure on this thread but i have to say v weatherman you are correct . i was playing a while back and seen i had won 50 dollars somehow while i was playing and i didnt see that i had it anything worth that amount.. i thought id go to live chat and ask and lo and behold they had issued me a free chip while i was playing. i asked them to please remove it. had i not caught it i wonder what they would have done if i had hit a rj?. i originally was playing a bonus but it had a no max cash out limit. anyway they did go on a remove it. i ended up losing out in the long run but you just never know.

This is a very rare error on our side. If you wouldn't have contacted us, won and tried to cashout, we wouldn't deny your payout; it would have been clearly our fault, not yours.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[Kbec980915]

They admitted that they were at fault but all that they are offering is an apology. REALLY REALLY.....I think that I should be entitled to all of my money since there was something that the automated system wasn't working that day to let me know that they gave me a free chip so therefore I think that they should be held responsible and do the right thing and pay me. Is that wrong of me to think that? I really liked playing at betphoenix until this happened.

 

[vinylweatherman]

They admitted that they were at fault but all that they are offering is an apology. REALLY REALLY.....I think that I should be entitled to all of my money since there was something that the automated system wasn't working that day to let me know that they gave me a free chip so therefore I think that they should be held responsible and do the right thing and pay me. Is that wrong of me to think that? I really liked playing at betphoenix until this happened.

The records will show exactly when the free chip was issued. In your case, the casino says it was issued much earlier, and was already there when some months later you logged in & used it for a tournament.

These records will either vindicate or embarrass you.

 

[maxd]

... the casino says it was issued much earlier, and was already there when some months later you logged in & used it for a tournament.

Uh, not quite. From what I see on the player records the free chip was used within a few hours of it being added to the player's account. As I understand it it was player activity earlier that day -- their account balance dropping below a trigger point -- that initiated the automatic free chip deposit.

The casino said the player would normally have been informed of the free chip but in this particular case that did not happen due to a technical error at their end. They believe the player was fully aware of the free chip, its Terms, and knowingly used the chip in the tournament. The player says no, they did not know. Stalemate.

 

[Kbec980915]

Let me tell you vinylweatherman. I have proof that the free chip was supposedly given to me on August 26 11:36:29. I was never informed of it as I have stated in my previous email. I will provide the proof to whomever I need to. As to who you are getting your information from they need to get their information straight.

They even admitted that they were wrong but all that they can give me is an apology. I thought that they were one of the best casinos as far as paying goes but apparently they don't pay for what clearly was a mistake on their part.

Does anybody happen to know of any other forums I could post at regarding this issue?

 

[maxd]

@Kbec980915: I merged your consecutive posts. It's better if you do it all as one instead of mucking up the thread with little fragments like that. No a huge deal, just friendly advice.

 

[Kbec980915]

Sorry about that Max.

 

[Kbec980915]

I was just wondering if any of you have had this happen before. If so what should I do as far as my issue is concerned?

 

[De Beuker]

I was just wondering if any of you have had this happen before. If so what should I do as far as my issue is concerned?

There's not much you can do now I'm afraid.
If they decide not to pay you, they wont pay you.

Just click 'START' go to 'CONFIGURATION SCREEN', select 'SOFTWARE', find BETPHOENIX in the list and click UNINSTALL.

Worked for me after I found that my WR had doubled because I happen to live in the Netherlands.

 

[The Dude]

...

They even admitted that they were wrong but all that they can give me is an apology. I thought that they were one of the best casinos as far as paying goes but apparently they don't pay for what clearly was a mistake on their part.

Does anybody happen to know of any other forums I could post at regarding this issue?

I hope this is not an attempt to strong arm a casino into making payments to you. That's a good way to jeopardize your forum account.

People make mistakes - deal with it. You weren't properly notified - that's their mistake. You didn't take note of your balance, that's your mistake.

If someone steps on your foot, are they supposed to buy you new shoes or just say "I'm sorry"?

 

[maxd]

Actually I may be somewhat responsible here, at least insofar as the OP's question regarding places to post. The OP had asked me where else she might file her grievance. It seemed a reasonable question at the time and I suggested she ask it on the forum.

 

[Kbec980915]

I am sorry about the way I worded it what I said. I am just trying to get a point across I lost 1300.00 that I thought that I had won fair and square. I am not the type of person who plays on free chips and then tries to cash out on them thinking that they don't know the terms and conditions. That is why I was playing slot tournaments to avoid being credited with free chips. I am not trying to persuade them I just was asking if there was anywhere else I could post. I didn't think that there was anything wrong with that. I am just so disappointed at the way that they are handling this situation. Also one more thing I made it a point for them to zero out my account before I deposited to prevent something like this from happening to me.

 

[vinylweatherman]

I hope this is not an attempt to strong arm a casino into making payments to you. That's a good way to jeopardize your forum account.

People make mistakes - deal with it. You weren't properly notified - that's their mistake. You didn't take note of your balance, that's your mistake.

If someone steps on your foot, are they supposed to buy you new shoes or just say "I'm sorry"?

It's all very well, but surely the PLAYER also has the expectation that "saying sorry" for their mistake will be enough, yet the casino says it is not, and has decided to void the tournament winnings as well.

Whilst the player logged out, and hours later logged in with a hogher balance, can the casino rightfully ASSUME that the player has a perfect memory of their balance when they logged out, and thus INSTANTLY knew that it had increased later that day from a cause other than a deposit.

It seems it was the players caution in trying to keep clear of such situations that CREATED this situation in the first place, since it was the act of playing down a balance to zero that CAUSED a free chip to arrive between sessions.

Maybe a 50/50 split would be a resolution, with each side having made an error, each should bear half the burden. The win should be halved to $650, with each side thus paying a "fine" of $650 to the other for their error. This assumes both sides acted in good faith, and neither tried to "pull a fast one" because of this system error.

Unlike MGS, RTG software does NOT show players the difference between bonus balances and cash balances. This could NOT have happened in an MGS casino, whether or not an email had been sent or read by the player, and whatever the player did or did not remember from their earlier session. The MGS software would block the purchase of the tournament entry, and instead direct the player to banking in order to make up the CASH balance with a further deposit.

Even if a player wanted to, there is little help in the BASIC information that a player can access about their account, and even OPERATORS seem to have to "go to RTG" to gain access to such information. MGS players can access ALL such information in Cashcheck and Playcheck, and to a considerable degree of detail.

 

[Kbec980915]

That sounds fair enough to me. I would rather get some of the money and if half is what they are willing to negotiate then I am fine with that. Again I am not trying to persuade anybody either. I am sorry if it sounds that way.

 

[Kbec980915]

I have a question. How can you play slot tournaments on free chips because when you go to the slot tournament rooms when you go to the slot tournament rooms it says your balance is .00 because don't you have to play through the free chip so many times before you even able to cash out on it? Those are the rules on it so I thought. That are the terms on free chips am I correct?

 

[Kbec980915]

That is the information I have gathered from playing at other sites as well because I have asked the rules and regulations before I ever started playing them. Here is what Betphoenix told me that there are two different kinds of free chips coupon free chips and courtesy free chips. Never have I been told that there are two different kinds of chips. Courtesy free chips supposedly show in your real balance and you can't use them at your leisure. Supposedly that is what I received. IF that is the case why was I able to use them on slot tournaments. I saved all of the chat sessions I had regarding this issue.

 

[vinylweatherman]

That is the information I have gathered from playing at other sites as well because I have asked the rules and regulations before I ever started playing them. Here is what Betphoenix told me that there are two different kinds of free chips coupon free chips and courtesy free chips. Never have I been told that there are two different kinds of chips. Courtesy free chips supposedly show in your real balance and you can't use them at your leisure. Supposedly that is what I received. IF that is the case why was I able to use them on slot tournaments. I saved all of the chat sessions I had regarding this issue.

You've answered your own question. The software DOES protect players from being able to make such a mistake, but the CASINO has been lazy in the way it handles the latter type of free chip. They have added it as real money, rather than through a coupon. There is NO reason why they cannot issue a coupon for the free chip to the player, since other RTG casinos have done EXACTLY this. Not only does this sloppiness prevent the normal software based protection against misusing a free chip, but it also PREVENTS the player from using the meter in the cashier to keep a check on their progress towards WR. Add all this to the fact that this free chip is added on a purely arbitrary basis to a player's account, and the specific error in this case that meant the player was NOT sent the email informing them of this free chip, I'm afraid simply saying "sorry" isn't good enough. The player has suffered actual loss due to both sloppy policy and technical errors on the part of the casino. Whilst the player might have been more aware that the balance had changed, the player is also entitled to TRUST THE SOFTWARE to get it right, and NOT have to second guess and double check every time they want to play a game, play a tournament, or withdraw funds.

This shows again that the RTG platform is inadequate for providing these additional features in an environment where players can rely on all the various software checks and balances to work as documented. It's all down to RTG operators "bodging" their way past the software shortcomings in order to give the additional functionality. They need to get back to RTG and ask them to integrate these features into the software, so that they can offer different classes of free chips, and impose usage restrictions, which work with the features already provided in the software so that players are offered a CONSISTENT approach to managing bonuses and the restrictions that apply.

The failure to do so in this case has lead to a negative player experience that has been SHARED, and this worries other players because they now know that they DO have to be constantly on their guard, double checking and second guessing, just in case they too have been a victim of an unfortunate coincidence that will lead them blindly into doing something that results in a large win being confiscated.

Confiscating winnings is about the WORST thing a casino can do to a player, yet it seems some casinos have a casual attitude to this practice, confiscating winnings "just because they can", under the rules, rather than using it as a last resort against the determined fraudster.

 

[Kbec980915]

I am glad somebody actually gets where I am coming from. Thanks Vinylweatherman.

 

[Kbec980915]

To be one of the top casinos they have handled this very poorly. I would not have worked that hard and that long to build up my money if I had known that the chip was supposedly there. I feel I was treated very unfairly and I want other people to know so they will be aware of this. I had built my account up to over 1300.00 and they confiscated all of my money because they failed to inform me of the free chip. Why didn't somebody inform me of this before leading me on to think I was going to be able to cash out. Member services sent me an email stating I needed to send in my documents on 9/7/10 to process my withdrawal. Then on 9/8/10 I was informed that there was a free chip in my account. Why didn't member services inform me of that when I was asked to send in my documents? Why did they wait until the next day to let me know that a free chip was in my account? It just doesn't add up.

 

[vinylweatherman]

To be one of the top casinos they have handled this very poorly. I would not have worked that hard and that long to build up my money if I had known that the chip was supposedly there. I feel I was treated very unfairly and I want other people to know so they will be aware of this. I had built my account up to over 1300.00 and they confiscated all of my money because they failed to inform me of the free chip. Why didn't somebody inform me of this before leading me on to think I was going to be able to cash out. Member services sent me an email stating I needed to send in my documents on 9/7/10 to process my withdrawal. Then on 9/8/10 I was informed that there was a free chip in my account. Why didn't member services inform me of that when I was asked to send in my documents? Why did they wait until the next day to let me know that a free chip was in my account? It just doesn't add up.

What gives you that impression

There seem to have been quite a few complaints about things being "handled poorly".

They have an active REP here, but many don't agree with how some issues are being dealt with. There has been plenty of debate about some decisions made by the casino, and this is just another of those.

They are NOT accredited, in fact, they are not even listed on the "list of RTG casinos", thus have NO formal status here other than having a rep. They may well end up with a "proceed with care/caution" rating, rather than a "good to go". The "good to go" rating is for casinos that meet MOST of the criteria for accreditation, but have yet to make a formal application, or have their application reviewed. Some may not even WANT to go for a listing, but are happy with what they already have.

 

[Kbec980915]

I have never had this happen to me before and I just would like for them to do the right thing. Like I said before I would never have taken the time and the effort to build my balance up that much just to be told I couldn't cash out. I am not trying to take advantage of anybody. I just want them to do the right thing.

 

[winbig]

They believe the player was fully aware of the free chip, its Terms, and knowingly used the chip in the tournament. The player says no, they did not know. Stalemate.

How is this a stalemate?

Shouldn't the casino, as a business, with all their T&C out the ying yang (any casino for that matter,) have to prove without a shadow of a doubt that the player was indeed at fault?

If casinos can just say "they knew|did this" without having to prove anything and get away with it, then it's doomsday for all online gamblers.

They've already said that the chip was deposited automatically without the player being notified as such, so who's to say that they knew that the player knew what happened?

Alt. Scenario:

I'm playing about 500 hands an hour at blackjack. I contact support and claim that I won 5 consecutive hands @ $100 a pop, but was never paid. Somehow those particular hand logs vanish on the casino's server, so they aren't able to prove anything, one way or the other. I had been playing at $100+ a hand previously, so it is entirely possible that this happened. edit: Also, they cannot prove that there was a game malfunction in order to legitimately void those 5 hands. For all intents and purposes, the casino manager could have erased those logs to get out of paying $500. The money is not the issue here. We could be talking about $500 or $50,000.

I'm expecting payment. The casino cannot prove that I did, or did not, win $500 on 5 hands. Do they not pay me due to the fact that "They Believe" I didn't win $500 fair and square?

They're running a business, so they should act accordingly - NEVER Assume anything. It makes an ass outta u and me.


Also, how do they know what the player knew? I didn't know online casino managers/operators were in the fortune telling racket, too.

 

[Kbec980915]

All that I know is member services sent me an email asking me to send in my documents like I was approved for the withdrawal and the next day they tell me that a free chip was in my account. I was just wondering why they waited until the next day to inform me of that? I guess they were looking for a way out a loophole so they created one. I am not trying to cause problems.

 

[vinylweatherman]

How is this a stalemate?

Shouldn't the casino, as a business, with all their T&C out the ying yang (any casino for that matter,) have to prove without a shadow of a doubt that the player was indeed at fault?

If casinos can just say "they knew|did this" without having to prove anything and get away with it, then it's doomsday for all online gamblers.

They've already said that the chip was deposited automatically without the player being notified as such, so who's to say that they knew that the player knew what happened?

Alt. Scenario:

I'm playing about 500 hands an hour at blackjack. I contact support and claim that I won 5 consecutive hands @ $100 a pop, but was never paid. Somehow those particular hand logs vanish on the casino's server, so they aren't able to prove anything, one way or the other. I had been playing at $100+ a hand previously, so it is entirely possible that this happened. edit: Also, they cannot prove that there was a game malfunction in order to legitimately void those 5 hands. For all intents and purposes, the casino manager could have erased those logs to get out of paying $500. The money is not the issue here. We could be talking about $500 or $50,000.

I'm expecting payment. The casino cannot prove that I did, or did not, win $500 on 5 hands. Do they not pay me due to the fact that "They Believe" I didn't win $500 fair and square?

They're running a business, so they should act accordingly - NEVER Assume anything. It makes an ass outta u and me.


Also, how do they know what the player knew? I didn't know online casino managers/operators were in the fortune telling racket, too.

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Well, the PLAYER believed the software was functioning correctly, and that notification was ALWAYS sent when a free chip was credited. If the software WAS functioning correctly, as the player believed, then it would have been IMPOSSIBLE to have used the free chip in a tournament because the software would have thrown out an error message, which would have made the player FULLY aware that it was a free chip.

Many players believe that RTG slots have been tightened since UIGEA, does that make this FACT now, using the same argument presented here that because the casino believed the player knew, it became FACT.

Just as the casino has so much faith in it's belief that the player KNOWINGLY and DELIBERATELY broke the rules in order to get away with entering this $20 tournament for free, there are players who have such faith that RTG HAVE tightened the slots since UIGEA that NO amount of protestations from operators, RTG, even the meister himself, will make them believe that this is just a myth based on reports of bad luck.

Given that the casino now KNOWS for a FACT that a technical error on THEIR part meant that the free chip was placed into the account, but the player NOT notified, and further, that it didn't even LOOK or ACT like a free chip because of the way the software handled it, there are considerable grounds to believe the player did NOT immediately recognise this as a free chip, and just went ahead assuming it was a regular $20 left over that could be used in a tournement, played on any game, or even withdrawn.

 

[jas2587]

I have been playing at betphoenix casino. I deposited 40.00 to play in the slot tournaments. That is all I play. I was up to over 1300.00 and I tried to withdraw some of it. Then they tell me they credited me with a 20.00 free chip(I thought you couldn't play free roll tournaments on free chips). Anyway I didn't think I even dropped down to zero. Is there any way they could go into my account and plant a free chip in the middle of all of my winnings just to keep from paying me? From what I gathered you can't even enroll in slot tournaments with free chips anyway. Please help me if you can. Thanks.

if you are playing in a slot tourney how can you withdraw you say you built it up to $1300 in the tourney
dont you pay say like $5 to play in a tourney an where you place is what you win not how much you build the balance up tooo?
an you say you deposited to play in a slot tourney??
Something is not adding up here
or you went an played non tourney games or you won on a tourney???

Cindy

 

[Kbec980915]

It was when the slot tournaments paid alot more than they pay now. It seemed like when that happened to me the slot tournament pools dropped dramatically on the pots like on the 10.00 or 20.00 buyins the prize pot starts at 0.00 now instead of 400.00 prize pools. The pots go up on how many people buy in to them rather than have a set pot to start with. I promise you I played on the slot tournaments. I have proof of that.

 

[chiggerbyte]

the free money with tourneys at bet phoenix thing

OK. I have a question. since T&C's confuse the crap outta me anyway, I'll just step up and really show my ignorance. (Remember ignorance can be cured...stupid is forever).

OK. So what if I DEPOSIT @ Bet Phoenix.
I take a DEPOSIT BONUS (not a ND chip) I'm pretty sure I played a ND chip from them though.
Now, I have a $0.00 balance. I make this deposit taking a bonus.
If I want to play a PAY tournament, do I HAVE TO WAIT UNTIL I PLAY THROUGH THE BONUS TERMS....OR
Lets say I Deposited $25.00
I know to Cash out anything on that $25.00 I have to play it through first, since I took a bonus.
Now...can I play a PAY tournament off of the $25.00?
And if I can...can I Cash Out my tournament winnings. (remember we were told that on a no guarantee win amount there is No Playthrough on tourney winnings on Pay tourneys.They changed that rule.

Am I clear as mud with my question? I have NO IDEA how it would work.
OR...if I could even Buy In to a Pay tourney if I take a bonus on my deposit.?

I want to know BEFORE I decide to make a deposit. I LIKE playing tourneys, but I would Really Be Upset if I won something and then found out I couldn't cash out...or even worse...it was added to my balance and I have to play it through 50X as part of my deposit bonus.

Any ideas?

 

[jas2587]

it is my understanding that you cannot play the tourneys with a bonus all winnings will be voided

Cindy

and even if you take a bonus an make playthru you still need to make a withdraw

redeposit do not take a bonus then you can play in the tourneys

tourney play does not involve a bonus the deposit has to be free an clear of all bonus's

as far as I know tourney winnings are cashable with no WR but as always they have live chat in the casino click it an ask to be safe
an by all means send a copy of chat to yourself you can do that from the chat window
I also copy an paste it an email it to myself just to be safe

Good Luck

correction ::: • Depositing Clients that have enrolled in our Tournaments and have won will be subjected to a playthrough of 1X the amount and No Max cashout.

 

[chiggerbyte]

bet phoenix tourney thing

I wrote this.
(remember we were told that on a no guarantee win amount there is No Playthrough on tourney winnings on Pay tourneys.They changed that rule.

I could have sworn I read in one of the posts from the Rep that since all of these on-going posts that started with someone's non-english-speaking mother's problems...and then it went on...and on.....anyway, I thought I read that Bet Phoenix has changed the 1X playthrough rule for 'non guaranteed tourney pots/winnings'.?? He said because of all the postings on here they changed that 1X rule. right? wrong?
I assume (and I hate to assume) that means if a tourney isn't marked GUARANTEED $____.__ prize,,,,,then there isn't a 1X play through.?.

But...I do thank you for telling me about the bonus thing. I really enjoy playing tournaments, and I'd hate to spoil the fun if I actually placed in one
I appreciate your time

 

[Kbec980915]

I just would like BetPhoenix to do the right thing. They even claimed they were at fault. I guess they don't want to own up and pay me rather say sorry instead but I don't think that sorry is good enough.

 

[Kbec980915]

Here is the synopsis...I have been playing at betphoenix casino in the slot tournaments. I deposited 40.00 and played nothing but the slot tournaments. I had my money built up to over 1300.00 and then tried to withdraw some of it. I put in for the withdrawal on 9/4/2010. Member services sent me an email on 9/7/2010 stating that I needed to send in my documents to process my withdrawal. On 9/8/2010 the very next day I was sent an email stating that there was a free chip in my account. Why didn't they notify me of this on 9/7/2010 before they asked me to send in my documents? They also told me that there are two different kinds of chips coupon free chips and courtesy free chips. Courtesy free chips show up in your real balance and you can't use them at your leisure. Supposedly that is what I received. I was playing on real money that I deposited. They claim that their automated system was down to notify me that a free chip had been deposited into my account. All that they can give me is an apology but the thing is that they admitted that they were at fault. I should be able to withdraw my money. I guess they were looking for a loophole so they created one. Needless to say since that happened to me the pots have dropped dramatically. They used to have set pots of 200.00 300.00 450.00 etc. Now they start at zero and build from there. They only ones that are set now are the free tournaments. I just want people to be aware of this casino and the reputation that they are building for themselves.

 

[LHofsdal]

I would be frustrated and upset to, if it had happened to me. BUT, this all happened in September, I hate to say this but I do not think your going to see a penny of your money. If they were going to pay you, they would have done so by now.

I know it is a "harp pill to swallow" but you have made people aware of this casino. We can see what has happened to you, and we will make our own judgements as to play there or not. To me, a good resolution to the situation would have atleast paid half of your winnings to you. But they chose not to do that, or do anything for that matter.

IMOP, just let it go, I know your upset and frustrated, but the longer you keep posting about it, the more upset and frustrated your going to get. Atleast now you know what kind of establishment your dealing with and I would guess, cut all ties with them. Kbec, trust me, you will find another place to play that won't jerk you around like this.

LH

 

[Kbec980915]

Thanks for the advice LH. I appreciate it.

 

[Kbec980915]

Just one more thing....I was NEVER offered a settlement like Nicolas said I was because I would have taken it some is better than nothing. Yes there are alot of better casinos out there.