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WARNING BetMotion Support on auto-pilot, winnings confiscated without explanation

Discussion in 'Casinomeister Warnings' started by maxd, Jun 6, 2013.

    Jun 6, 2013
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    We received a PAB wherein a player who's name had changed by marriage had been trying for well over a year to get their account reinstated and €5500 in winnings released. Player claims that all necessary certificates and documents -- including birth certificates, passports, etc -- were provided to the casino to prove authenticity but the casino simply repeats their "if we suspect you then you are guilty" Term and refuses to discuss the case further. Over many weeks we tried to raise the issue with the casino and were ignored throughout.

    Warning: BetMotion is confiscating player winnings without explanation and refuses to discuss player compaints. Players are advised to proceed with extreme caution.
     
    5 people like this.

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