Bogus Complaint Betfred Casino Issue: player account suspended pending investigation.

[jetset]

Bookies Won't Pay Out Granny's Olympic Bet

Hi, Aaron! Here's a link from U.K. Eurosport.Yahoo.com news:

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Send my regards to Gran cos in this day of the internet everything travels at light speed!

The latest on this is that Betfred has folded and paid granny after discussing the issue with IBAS.

 

[naththo]

The latest on this is that Betfred has folded and paid granny after discussing the issue with IBAS.

Well thats very lucky for her but I hope she learnt a lesson for next time. Do not bet on your own team or your own family and don't do it again.

 

[LaHutti]

That had nothing to do with it .. I don't know why you keep saying the same nonsense over and over.

Well thats very lucky for her but I hope she learnt a lesson for next time. Do not bet on your own team or your own family and don't do it again.

 

[vinylweatherman]

Well thats very lucky for her but I hope she learnt a lesson for next time. Do not bet on your own team or your own family and don't do it again.

This is not illegal, although there may be terms against it. There are many cases of legitimate bets involving family members. What matters to bookies is whether there is a possibility of the person making the bet influencing the outcome, such as match fixing. Had the bet been to NOT bring home a medal, there is the chance that family could conspire to "throw" the match, or event. This kind of thing has happened, but certainly not over a trifling sum like £1000.

Besides, this is not what Betfred claimed was the reason for not paying, they claimed that team medals didn't count, but this was not specified. I suspect they were told to expect an adverse judgement from an IBAS investigation, so paid up rather than have it on record against them.

 

[raj]

As far as i can see, the offer is not a one off jackpot, but that everyone who achives 3 diamond 7's will get £30k. As i said earlier the odds are good if you have the time, know basic strategy and the funding to work it through along with plenty of caffine , pro plus and red bull

The Betfred offer is still open , at least for those not in Canada, so it wouldn't surprise me if other forum memebers took up the challenge, unfortunately I do not have the time to do this.

Raj

 

[Casinomeister]

PAB submitted and forwarded to Betfred.

 

[Redbet-Andy]

It is indeed a very good promo....expectation is it would take around 80,000 or so hands to win and expected loss on 80,000 hands at $1 a hand is only about $1,500 if my maths is right

Raj

Progressive Blackjack isn't prohibited according to the T&Cs and that's only 1c per hand...

Surprised there haven't been a few winners on this. You've got to sympathise with whoever came up with it as without delving into the maths it would seem like a good promo for the casino (I did something similar in the past which cost my employer quite a bundle, players liked me for it though!)

 

[Seventh777]

Imo she had violated the rules. She bet on her grandson as part of family going to olympic and she bet on it. It is an illegal betting scheme. If you bet on your own team or your own family you are breaking the rules. End of story. Simple? Yes I think so! I know many of it happening around. Sorry Granny. You should know better about the legalisation of betting.

So, by your logic race trainers cannot bet on their own horses/dogs?, jockeys however cannot bet on their rides. Let`s say for arguments sake that VWM is my brother and he is world snooker champion, his opening game is against Stevie Wonder and I lay off thousands at several bookies that VWM will lose his opener by 5 frames to nil, at odds of 10,0000 - 1, which he duly does, will these bets become void?, or honoured by the bookies unless they have indisputable proof he threw the game.

 

[naththo]

This is not illegal, although there may be terms against it. There are many cases of legitimate bets involving family members. What matters to bookies is whether there is a possibility of the person making the bet influencing the outcome, such as match fixing. Had the bet been to NOT bring home a medal, there is the chance that family could conspire to "throw" the match, or event. This kind of thing has happened, but certainly not over a trifling sum like £1000.

Besides, this is not what Betfred claimed was the reason for not paying, they claimed that team medals didn't count, but this was not specified. I suspect they were told to expect an adverse judgement from an IBAS investigation, so paid up rather than have it on record against them.

Ah the quote at bottom seems to make sense to me. I can understand clearly what happened. Thanks for explaining quite more clearly for me to understand. Previously other post I wasn't sure what it really meant. I can understand there is so much complication with that certain game that someone had a great luck of triple 7. But congratulation on your winning though still triple 7 would be so hard to get in the odd. But at least I am seeing you have grab 777 and a great winner hand. Thats the best I have seen. Hopefully they pay up to you. *fingers crossed*

 

[vinylweatherman]

As far as i can see, the offer is not a one off jackpot, but that everyone who achives 3 diamond 7's will get £30k. As i said earlier the odds are good if you have the time, know basic strategy and the funding to work it through along with plenty of caffine , pro plus and red bull

The Betfred offer is still open , at least for those not in Canada, so it wouldn't surprise me if other forum memebers took up the challenge, unfortunately I do not have the time to do this.

Raj

This is another very dubious action from Betfred. A Canadian player hits the hand, Betfred say it doesn't count, then bans the whole damn country!!!! Where is the logic in banning an entire country just because ONE player hit the hand with what the casino considers a clear case of a breach of the terms. It seems they have been banning other countries on the fly too. Has this also been because players hit the hand and were told it was void due to some term?

If they will pay out on EVERY hit of 3 Diamond 7's, at odds which greatly favour the player, it seems they are either stupid, or are prepared to void other bets for dubious reasons that are not actually written into the terms and conditions.

This stinks of them changing the rules on the fly by watching and learning from players as they play. This is a case of moving the goalposts after players have deposited and risked their own money to achieve a goal. It could be considered a bait and switch because players are seeing terms that look very favourable indeed, but will find out that when they hit the diamond 7's, they have been snookered by one of these on the fly rule changes that has rendered their hand invalid for the prize.

Very unprofessional, they should have properly designed and risk assessed this promo before launch to ensure it was not too easy for the determined player. I am also surprised they have not exercised their right to terminate the promo early after realising just how good a deal it is for players, and the risk that quite a number will eventually hit this winning hand.

 

[naththo]

That had nothing to do with it .. I don't know why you keep saying the same nonsense over and over.

I give up. But I respect every rules around though still. At least I am glad she got pay up by Betfred they decided its better to pay up rather than having to go through heck of investigation is just too much for them so better off just do it before lots of pressure is coming in.

 

[Seventh777]

, then bans the whole damn country!!!! Where is the logic in banning an entire country just because ONE player hit the hand

Why not?, it`s common practice to declare war on a whole country just because a few of their religious fundamentalist extremists decide to wear a Semtex waistcoat and claim their 24 virgins (who the fck would want 24 virgins?, give me 2 sluts over 24 virgins any day of the week), even though these suicide bombers don`t come from the respective countries , maybe Betfred doesn`t like Canada`s Western decadence and their freedoms and democracy .

 

[Borgie]

Originally Posted by vinylweatherman
This is not illegal, although there may be terms against it. There are many cases of legitimate bets involving family members. What matters to bookies is whether there is a possibility of the person making the bet influencing the outcome, such as match fixing. Had the bet been to NOT bring home a medal, there is the chance that family could conspire to "throw" the match, or event. This kind of thing has happened, but certainly not over a trifling sum like £1000.

Besides, this is not what Betfred claimed was the reason for not paying, they claimed that team medals didn't count, but this was not specified. I suspect they were told to expect an adverse judgement from an IBAS investigation, so paid up rather than have it on record against them.


Ah the quote at bottom seems to make sense to me. I can understand clearly what happened. Thanks for explaining quite more clearly for me to understand. Previously other post I wasn't sure what it really meant. I can understand there is so much complication with that certain game that someone had a great luck of triple 7. But congratulation on your winning though still triple 7 would be so hard to get in the odd. But at least I am seeing you have grab 777 and a great winner hand. Thats the best I have seen. Hopefully they pay up to you. *fingers crossed*



Nope I have lost the plot !

 

[P.V.]

Why doesn't the screen shot match with the data, I'm confused? The actual casino pic shows 92Q Queen on the left but the second screen shot shows 92Q, looks like a King.

What's up with the queen and King thingy? Am I missing something?

Also this isn't 1 screen shot it's 2, that seems odd don't ya think?

I'm just looking in and have no clue, I'll leave that to CM & Max but why does one screen shot show a queen and the other a King, seems odd if all information displayed came from the same hand.

 

[Seventh777]

Why doesn't the screen shot match with the data, I'm confused? The actual casino pic shows 92Q Queen on the left but the second screen shot shows 92Q, looks like a King.

What's up with the queen and King thingy? Am I missing something?

Also this isn't 1 screen shot it's 2, that seems odd don't ya think?

I'm just looking in and have no clue, I'll leave that to CM & Max but why does one screen shot show a queen and the other a King, seems odd if all information displayed came from the same hand.

The main screenshot shows all 5 of the players hands, the other just shows the 1st two - 92Q and triple 7`s .

 

[P.V.]

The main screenshot shows all 5 of the players hands, the other just shows the 1st two - 92Q and triple 7`s .

Not my point, see attachments.. One is a Queen and the other is a King, should show the same.

 

[Seventh777]

Not my point, see attachments.. One is a Queen and the other is a King, should show the same.

Ah, got ya now, well spotted .

 

[bpb]

I'd advise filing a complaint with the Gibraltar Gambling Commission immediately.

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I will say though, after reading the section on "bonus complaints/abuse" at

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... I wouldn't expect much. Sounds like the GGC are scumbags who will accept any excuse for denying a promotional win.

 

[Westland Bowl]

Player wins big money after clarifying that Pontoon is included in promotion.

Betfred then says, "Pontoon" is not a blackjack game." Sore losers.
Then Pontoon disappears from the screens where other Playtech casinos obviously have it. Sore losers.
Then Betfred says, "Oh! A bot!" Where have I heard that before?? Sore losers.
Then Betfred says, "Oh! You're a Canadian! T&C states Canada is banned." List of banned countries changed after the fact. Sore losers.


For a once stellar casino to go this lengths to deny a winner his money means, IMO, Betfred is low on cash and could go the way of Heroes Casino. Unless the PAB shows the OP is telling lies and using dubious means to win, the Betfred needs to clean up their act. But it is hard to imagine why the random excuses to deny payment if the OP is questionable.

 

[hakapuku]

Again and again an online casino makes gamblers pay for their (casino's) mistakes.

 

[chuchu59]

Well thats very lucky for her but I hope she learnt a lesson for next time. Do not bet on your own team or your own family and don't do it again.

It seems she only wanted to make a bet to support her grandson. Family bonding ya know. Its not purely from a gambling perspective.

 

[Casinomeister]

So far from what I've seen, this is not an issue of what game was played, nor it is an issue of a casino not wanting to pay someone. (Betfred has deep enough pockets to dish out Jaguars and five figures of cash to those who play by the rules of the game). Unfortunately it may be a case where this player has breached certain terms. More later.

 

[vinylweatherman]

So far from what I've seen, this is not an issue of what game was played, nor it is an issue of a casino not wanting to pay someone. (Betfred has deep enough pockets to dish out Jaguars and five figures of cash to those who play by the rules of the game). Unfortunately it may be a case where this player has breached certain terms. More later.

This is a reasonable conclusion, but why all this cloak and dagger stuff

Betfred then says, "Pontoon" is not a blackjack game." Sore losers.
Then Pontoon disappears from the screens where other Playtech casinos obviously have it. Sore losers.
Then Betfred says, "Oh! A bot!" Where have I heard that before?? Sore losers.
Then Betfred says, "Oh! You're a Canadian! T&C states Canada is banned." List of banned countries changed after the fact. Sore losers.

The underlined can be verified independent of any testimony from the OP.

As for the first point, Pontoon is NOT listed as an excluded game even now.

The other problem is that whatever else has happened, the OP has evidence that his winning hand was on Pontoon, a game that no longer features at Betfred. This strongly supports the claim that Pontoon was pulled from the casino as a result of this incident, a move completely unnecessary if this is simply a case of a player breaking some other terms.

By removing Pontoon, Betfred are showing that there IS an issue with this game, even if it not as represented by the OP.

 

[KasinoKing]

Not my point, see attachments.. One is a Queen and the other is a King, should show the same.

Well I must need new glasses!
I can only see a Queen in each shot (with big white arrows pointing at them!)

The only King I can see round here... is me!

KK

 

[Redbet-Andy]

Well I must need new glasses!
I can only see a Queen in each shot (with big white arrows pointing at them!)

The only King I can see round here... is me!

KK

It's a Queen - but with a King's head. Either that or she's a proper minger.
I've been out with worse mind you.