BetAt Casino is Accredited discussion

[Igor82]

Latest update: with development team. Expectancy for resolution is now 1 hour according to latest update.

 

[ChopleyIOM]

Just finished my weekly Battlefield session with the chaps and working again now

Quite a substantial period of downtime though Igor!

 

[Igor82]

Just finished my weekly Battlefield session with the chaps and working again now

Quite a substantial period of downtime though Igor!

Just had it confirmed to be up and running. No control over MG Chopley

 

[ChopleyIOM]

Not going quite so well on Deposit #2 - balance has dipped under £300 a couple of times already (and is on the wrong side of it again, down at £280), only wagered £800 out of the £12,000 WR.

Played Bust The Bank, IR and BDBA up to now, can't quite seem to catch a break on any of them, I'm going to try and camp out BDBA for a decent hit, albeit on modest 36p spins.

Also Quickfire is lagging like a bastard with slow spins this morning which is annoying.

Oh well can't win 'em all!

 

[ChopleyIOM]

And there goes the last of the £200 of real funds, BDBA is on a rampage unfortunately, it's taken me from £340 at the start of today's session to under £200 on 36p spins and topped out at 40x stake I am now in the rather unenviable situation of having to wager £10,965 with a bankroll of under £200 (I've done less than 10% of the 60xB WR and half my funds are gone, basically!)

The laggy spins are a constant presence today too, which isn't helping matters.

 

[dunover]

And there goes the last of the £200 of real funds, BDBA is on a rampage unfortunately, it's taken me from £340 at the start of today's session to under £200 on 36p spins and topped out at 40x stake I am now in the rather unenviable situation of having to wager £10,965 with a bankroll of under £200 (I've done less than 10% of the 60xB WR and half my funds are gone, basically!)

The laggy spins are a constant presence today too, which isn't helping matters.

Yes, and this is the where the massive 60x WR begins to bite.....

 

[ChopleyIOM]

Yes, and this is the where the massive 60x WR begins to bite.....

Yeah with the slow/laggy spins and very much being on the wrong side of the bonus structure now, I'm half inclined just to hit IR at £6 spins (which would still be within the terms of the bonus) and get it over and done with.....

 

[ChopleyIOM]

Ahhh well IR finished me off on £3 spins, managed 183 spins at that stake thanks to a couple of modest hits in the base game (16x and 24x) but other than that nothing going on.

I managed 14% of the WR on that deposit and my lifetime RTP is down from 383% to 108%.

TBH I'm not too sorry to get that one over with, I'd say about 70-80% of spins are annoyingly laggy today, with many of them taking 5-10 seconds to complete.

 

[wobble33]

Yeah with the slow/laggy spins and very much being on the wrong side of the bonus structure now, I'm half inclined just to hit IR at £6 spins (which would still be within the terms of the bonus) and get it over and done with.....

that's why I could not understand your very small bets on your first deposit, you would of hit massive wins with your luck rather than the cash out you had.
you have to bet big imo when you get a bonus, no chance of making the huge wr....

I notice vera and john, and leo vegas have the same bonus structure, BUT when you get down to the bonus funds, its x35 and 40 respectively..but the wr don't count UNTIL you reach the bonus money..

this is the reason I would rather have the normal bonus rules. and try to complete the wr, instead of hit and running....

 

[naththo]

Its very similar behaviour to Guts casino that affects me too in any game, not just Microgaming. Although worst place to play is Intercasino with much more lagging than anywhere else to play apparently. I would steer clear of playing slot game if it is too laggy as it may affect accuracy of RTP/win/lose scenario. I am not sure of that though. Its like lagging so long, someone else already taken your spin while you wait for server to reply back to you as you press spin it send request to server to play a spin. Its not fair for players here imo. I think casino need to take more responsibility to check with company who sells casino the website and server as a package to make sure their server is working, reliable, fast load in and out data and is up to date. But at least so far i-rep is replying and is getting it sort out is a good sign hopefully will be fixed soon for you people.

 

[Nate]

Not surprising Chops - Your were playing an MG money Gobbler in IR. Horrific sessions are common and its difficult to even hit a 100x bet on that game.

My last session started on $3 spins and I ended on $4.20 spins with an RTP of 88% with 1601 spins.

Playboy - RTP of 90% on $1.80 to $2.40 in about 1180 spins

BDBA - RTP of 59% in over 300 Spins @ $1.80 a spin.

and Santa's Wild Ride - 40% RTP on about 200 Spins @ $3 a pop.

My stats at MG/ 32Red look like this every month - horrific.

Better luck next time....

Nate

 

[ChopleyIOM]

Had a small complimentary bonus in my account today on a 30xWR, which is cool, such gestures are always appreciated - especially since I'm in positive territory overall at this casino.

Once that was exhausted (BDBA again ) I clicked on the TRIGGER A BONUS button to see what other promos were available to me. A 50% match up to £100 didn't seem too bad, I was assuming on that same 60xB WR.......

90xB WR! Come on chaps, that's a bit much.....

I absolutely appreciate that the same as the SUBs I'm playing out of real funds until I dip into the bonus, and can withdraw at any point before that if I wish to - but a 90xB WR is a bit off the scale.....

I suppose if you bust out on your deposit, you may as well look upon the bonus funds as 'INSANE LAST GASP SPINS' and hit BDBA or something similar at the maximum £6.50 spins, and just hope to hit a monster very quickly.

Quickfire seems to be behaving itself today at least, no lag on the spins at all.

 

[Igor82]

i just pointed the thread to the promo manager.

(i agree)

 

[ChopleyIOM]

Excellent thanks Igor, now down at 35x which is much more tempting

Still need a second pass at the text though as there's a reference to 90 times been left in there.

 

[ChopleyIOM]

And still says 90x on the deposit screen....

I hope this doesn't actually leave me with a 90xB WR.....



Worked alright though (103 / 2 = 51.50 x 35 = 1802.50)

 

[Balthazar]

Worked alright

Which games are you playing Chop?

 

[ChopleyIOM]

Which games are you playing Chop?

BDBA because I'm stupid

Only on 27p spins though, going to try and see it out to a decent hit and then probably flagellate myself with IR, if I last that long.

 

[dunover]

Yeah, the 27p spins on BDBA at Videoslots were what got me from 300 to 700-odd quid with a few whoppers dropping in. Not an impossible undertaking IMO.

 

[ChopleyIOM]

Not a 'ZOMG' session but not a bad one either.

BDBA rolled OK-ish, took me down about £50 from my starting point but kicked a couple of decent wins back out, left it pretty much where I started.

Over to IR, poor start but then a couple of decent bonus rounds saw me push up towards £200 (remember £51.50 of that was bonus balance).

A few spins on the Soft Games selection which are a bit of a change of pace (I like the hexagonal one) saw my balance climb a modest amount, would like to see proper RTP figures for them though before I get too involved.

With it getting a bit late (6:00am alarm for work tomorrow) I decided to have a few spins on Thunderstruck (the original one!) at 27p spins, had one fairly uninspiring bonus round and then it hit 244x on the base game (one of the better symbols with a wild in there).

That left me in a position to withdraw £193 from my £103 deposit (balance was up at nearly £250), forfeiting the bonus in the process (I'd only wagered a few hundred quid of it), and given the lateness of the hour that was what I decided to do.

Made the withdrawal and left a few odd pounds in my account (currently doing BDBA at 18p spins but about to bust out soon and I've finished my tea and it's bedtime), but my withdrawal has already been paid, exactly 19 minutes from withdrawal request to money in my Neteller account

 

[BETAT]

Sounds like a good run Chopley. Always nice to walk away with a win.

 

[dionysus]

Hmm, casino's down. Might be a godsend. Wonky results and the lag was wall-banging worthy.
Sure it'll get sorted soon enough.

 

[dionysus]

Touch wood - perhaps a hiccup

 

[The Viking]

When will the 50% cashback bonus you guys had running from last friday until Sunday i think rewarded ? got another loyalty rewards of $25 in the account now though so thanks for that but just curios about the other one as it would be great to just go through WR on one bonus not many at the same time hard enough as it is .

 

[wobble33]

i just pointed the thread to the promo manager.

(i agree)

igor

I now notice on your site all bonuses now x45 bonus only wr..that is fair and at least them silly x70-80 even 90 are done away with.

pleased you have looked into this, and a thumbs up from me

 

[Igor82]

igor

I now notice on your site all bonuses now x45 bonus only wr..that is fair and at least them silly x70-80 even 90 are done away with.

pleased you have looked into this, and a thumbs up from me

I asked the promo team to run a casino risk analysis and monitor for a month to see if we are overly exposed with the change.

I hope that we will find it that we are able to sustain the early withdrawal feature that worked so well for Chopley for example AND keep reasonable WR, however it may happen that we either revert to old WR or remove early WD should the results come too costly.

Watch this space together with me

 

[wobble33]

I asked the promo team to run a casino risk analysis and monitor for a month to see if we are overly exposed with the change.

I hope that we will find it that we are able to sustain the early withdrawal feature that worked so well for Chopley for example AND keep reasonable WR, however it may happen that we either revert to old WR or remove early WD should the results come too costly.

Watch this space together with me

yes understand fully. very good option to give it a month. if its not too costly then fine. if it costing you too much, a revert back to x60 probally acceptable as every effort was tried.

 

[ChopleyIOM]

I asked the promo team to run a casino risk analysis and monitor for a month to see if we are overly exposed with the change.

I hope that we will find it that we are able to sustain the early withdrawal feature that worked so well for Chopley for example AND keep reasonable WR, however it may happen that we either revert to old WR or remove early WD should the results come too costly.

Watch this space together with me

Will be interesting to see how this pans out!

I didn't really have a major problem with the 60xB WR, it was just the 90xB WR that struck me as being off the scale.

Playing at BetAt with a bonus I basically consider to be playing on a straight deposit, (in that I'll make a withdrawal if I get nicely ahead and simply abandon the session), with the bonus funds being a reserve tank (should I end up running on it) for some spins far larger than I'd ever usually play in the hope to hit a monster that'd give me a chance to make that 60xB WR.

If you can go forward with a 45xB WR Igor and still maintain that 'withdraw whenever you want on real funds' then cool But if you end up on a 45xB WR but have to make it a standard WR then you end up with the worst of both worlds IMO, as 'traditional' WRs around the 30xB mark are still reasonably common.

If the 45xB WR thing doesn't work out my personal preference would be for you to return to the 60xB WR but maintain the ability to withdraw whenever you want on real funds.

 

[itsblitz]

Perhaps a little late, but iv only just noticed this thread..
BetAt Casino and the team are so frigging good its almost beyond belief..
Playing there for about a year now
Cashouts are stupidly quick.. in your skrill account by the time you roll out of bed the next morning..
The support team are first rate.. michael, vass, jorge, daniel.. :notworthy
The promos are fun and rewarding..
The tie in with Big Win Pictures is really cool, won a few of them
ohh, and i hit 4 wilds on immortal romance during the wildstorm feature yesterday.... pic is going in the IM thread in a bit
keep up the good work people

 

[BETAT]

@ the Viking - will check on this for you
@Chopley, thanks for the feedback. Always appreciated.
@itsblitz, thanks for the kind words, I'm glad you're enjoying your time with us.

 

[Igor82]

Perhaps a little late, but iv only just noticed this thread..
BetAt Casino and the team are so frigging good its almost beyond belief..
Playing there for about a year now
Cashouts are stupidly quick.. in your skrill account by the time you roll out of bed the next morning..
The support team are first rate.. michael, vass, jorge, daniel.. :notworthy
The promos are fun and rewarding..
The tie in with Big Win Pictures is really cool, won a few of them
ohh, and i hit 4 wilds on immortal romance during the wildstorm feature yesterday.... pic is going in the IM thread in a bit
keep up the good work people

Hey, thanks - that really nice of you to say & really nice to hear! We try, we try

Viking, I just poked the promotions team about it. Not sure what the hold-up is - Karl will update this thread.

Oh, and also important: i'll be away for a week as of tomorrow. Any PM's please ensure they are sent to BETAT rep who will contact the right guys for the right things.

Take care all

 

[CM_BETAT]

When will the 50% cashback bonus you guys had running from last friday until Sunday i think rewarded ? got another loyalty rewards of $25 in the account now though so thanks for that but just curios about the other one as it would be great to just go through WR on one bonus not many at the same time hard enough as it is .

Hey Viking,

The 50% SkiJump promo is based on a 50% Cashback on losses of $50, hence a $25 bonus is awarded if a net loss of $50 is registered from the point of opt in, which is the $25 which was placed in your account on Monday.

Please check your account as you've been credited further CRM as per usual loyalty rewards too.

Hope this clarifies

Thanks
Karl

 

[The Viking]

Hey Viking,

The 50% SkiJump promo is based on a 50% Cashback on losses of $50, hence a $25 bonus is awarded if a net loss of $50 is registered from the point of opt in, which is the $25 which was placed in your account on Monday.

Please check your account as you've been credited further CRM as per usual loyalty rewards too.

Hope this clarifies

Thanks
Karl

thanks will check it out tonight after work, perhaps i read the terms wron because the $25 was a little less then 50% so thought that was just an ekstra comp
again thanks

 

[dusky]

Just wanted to post about my thoughts on betat having just seen this thread, as far as the technical side of things goes I think they are one of the best if not the best I've seen.

In terms of how the promos work, they auto update the WR while playing regardless of promo, have the ability to only allow so much of a stake to go towards a WR rather than apply an all round max bet rule and the actual site itself are a joy to use.

For a lot of the other download only MG casinos that say they cannot alter functions or improve on the customer experience I would hold Betat up as a prime example against this. Even things like showing your lifetime and session based RTP.

Well done!

 

[CM_BETAT]

Just wanted to post about my thoughts on betat having just seen this thread, as far as the technical side of things goes I think they are one of the best if not the best I've seen.

In terms of how the promos work, they auto update the WR while playing regardless of promo, have the ability to only allow so much of a stake to go towards a WR rather than apply an all round max bet rule and the actual site itself are a joy to use.

For a lot of the other download only MG casinos that say they cannot alter functions or improve on the customer experience I would hold Betat up as a prime example against this. Even things like showing your lifetime and session based RTP.

Well done!

Thanks for your kind words dusky :notworthy

 

[ChopleyIOM]

Not a major one but perhaps worth pointing out

I received a promo email on the 7th Jan for a 100% match bonus, in all fairness the text of the email is pretty clear that if I deposit tomorrow (which would have been the 8th) I get a 100% bonus up to £100, but I didn't click onto that at the time, and just read it as a 100% bonus on my next deposit, and mentally filed it under 'Ooohhhh, that'll do for Friday night then'.



Friday night is now here (woohoo!) so I log into my account, under the 'MY BONUSES AND PROMOTIONS' tab I can see my current active promotion, and also an invite to TRIGGER A BONUS. (You can also see that the 100% match offer is a prominent banner on the site.)



All good so far, so I click on TRIGGER A BONUS and it takes me to the ELIGIBLE PROMOTIONS tab, where you can clearly see the 100% match is listed.



Terms look fine and say I need to select the bonus in the deposit window....



But there's nothing where the selectable bonus would usually be.



I went round in circles with this a couple of times and then the relevant bit of the T&Cs finally caught my eye, namely these:

This offer is only valid from 00:00:00 (CET) up to 23:59:59 (CET) of its day of release.

No problem with that, but why is it still showing under my eligible promotions and why is the banner still on the site, when no one can claim the bonus being promoted?

 

[The Viking]

@Chopley i two went in circles looking for a way to claim it this morning since i two saw it there in the promo, did deposit $65 anyway but still would have lasted a tad longer hehe

 

[ChopleyIOM]

@Chopley i two went in circles looking for a way to claim it this morning since i two saw it there in the promo, did deposit $65 anyway but still would have lasted a tad longer hehe

I'll go over to Videoslots instead I don't mind playing without a bonus although I would have liked the bankroll booster for this evening, but at least at Videoslots you're earning cashback and climbing the weekly race ladder all the time you're spinning, so even a bustout always kicks a reasonable chunk of your deposit back as WR free cash.

Plus it just annoys me when websites don't behave like that, no problem whatsoever with them limiting it to a one-day bonus, that's fine, but at least please get it removed from the eligible promotions list and get the banner off the site when that day has passed

 

[wobble33]

hi chopley

I missed out on the previous match because I went to deposit at 11.30pm bst. I had to deposit before 11pm their time. they are a hour ahead of us. I got offered a 50% match with d/b x25wr. no ty.

I did get this £100/£100 offer, blew out quickly yet again. but won a ton at betsafe, so at least I not lost all my marbles

spoke to Michael. was playing lowish bets to my standard. he did agree my RTP is very poor and give me £10. lost that at 30p bets in seconds too. no gripe, but I just believe immortal romance does not like me at all here...crazy scary high variance game!

 

[CM_BETAT]

Hi guys,

Ive just looked into it and I can confirm that the banner was indeed showing up under the promotions tab even though the bonus is now expired. Apologies for that as it is no doubt misleading and should not have been visible in the first place from Thursday onwards.

@Viking, I've credited your account with your 100% match at a lower wagering requirement to compensate for what would have been completed through real funds wagering.

@Chopley, once again apologies for that - Ill instruct CS to credit your account with a 100% match should you still be looking to take advantage of that offer - in your own time of course.

Just as a heads up, the Biathlon promo will be held each wednesday from 00:00 CET to 00:00 CET of Thursday, which means there are another 3 matches up for grabs. The promo can be claimed on Wed, and then the bonus has a 7 day expiry date, so you dont need to start nor complete the wagering on Wednesday..

Thanks,
Karl

 

[Balthazar]

@Viking, I've credited your account with your 100% match at a lower wagering requirement.

@Chopley, once again apologies for that - Ill instruct CS to credit your account with a 100% match should you still be looking to take advantage of that offer - in your own time of course.

Man you guys are spoiled.
That's what I call a good rep.

 

[Booo73]

I was going to deposit with that same promo (100% match) since it was showing but had the same problem. Wasn't in my cashier. Went to Tropezia instead and claimed their 50% bonus. Kinda disappointed though since I can't deposit again for a bit and really wanted to play at Bet-at. Hopefully the promos will be more accurate in the future. Thanks for the great work Bet-At (other than this promo hiccup lol).

 

[The Viking]

Man you guys are spoiled.
That's what I call a good rep.

i say exelnt support indeed dont knw how spoiled we though
i wasnt gona say anything but since Chopley brought it up figure i back up his story

again thanks to the xlnt staff at Betat

 

[CM_BETAT]

We are running a system which automatically loads the banners in the promotions section relevant to the bonuses which are active. In this case the banner was loaded seeing as the bonus is still active in the background seeing as it has a seven day expiry date, even though it is not available to be claimed at this time. Ill get the guys on fixing the issue to make sure that the banners do not remain there once they are not eligible to be claimed anymore.

On another note..

Ive extended the offer to expire tomorrow at midnight(CET). That should give you all enough time to claim the bonus should you have missed out on your chance to do so. However, please note that if you have made a deposit at the casino since 00:00 of last Wednesday, then you will not be able to claim it through the deposit window and will have to contact CS to credit it for you manually. If you can see the bonus in the deposit window, then you can claim it from there.

@Booo73 - Sorry you couldnt claim it when you wanted to. Ive thrown a couple of chips in your account for a free run. If you're still looking to claim the offer, its up and running again until midnight tomorrow.

Happy Friday all,
Karl

 

[Booo73]

We are running a system which automatically loads the banners in the promotions section relevant to the bonuses which are active. In this case the banner was loaded seeing as the bonus is still active in the background seeing as it has a seven day expiry date, even though it is not available to be claimed at this time. Ill get the guys on fixing the issue to make sure that the banners do not remain there once they are not eligible to be claimed anymore.

On another note..

Ive extended the offer to expire tomorrow at midnight(CET). That should give you all enough time to claim the bonus should you have missed out on your chance to do so. However, please note that if you have made a deposit at the casino since 00:00 of last Wednesday, then you will not be able to claim it through the deposit window and will have to contact CS to credit it for you manually. If you can see the bonus in the deposit window, then you can claim it from there.

@Booo73 - Sorry you couldnt claim it when you wanted to. Ive thrown a couple of chips in your account for a free run. If you're still looking to claim the offer, its up and running again until midnight tomorrow.

Happy Friday all,
Karl

That is definitely above and beyond hun thanks. I am definitely impressed with pretty much everything your casino offers from bonuses to amazing support. Everyone has a hiccup now and then....kinda makes us all human eh lol

 

[ChopleyIOM]

I must doff my cap to the service from BetAt here.

They did make a mistake with the promo but it wasn't a major mistake and in the grand scheme of things didn't really matter much. But not only have they immediately corrected the error, they've also extended out the promo to anyone who wants to take it, which is very much above and beyond IMO, and exactly the reason that these 'new wave' casinos are leaving the old guard looking very slow and ponderous and unappealing IMO.

For example I've been banging on about Red Flush/La Vida's downright dishonest promos for months now, and they still haven't changed a goddamn thing (even after being reported to the ASA in the UK), yet here we have a casino making a far smaller error (advertising a promo that had expired) and they've got the whole thing fixed in a couple of hours AND extended the promo as a gesture of good faith.

Splendid stuff

 

[Jonsik]

yeah, the guys are doing great job -one of the best casino for sure - but I wonder what happened to daily e-wallet promos? I used to like them a lot but since December they seem to be practically gone.

 

[CM_BETAT]

yeah, the guys are doing great job -one of the best casino for sure - but I wonder what happened to daily e-wallet promos? I used to like them a lot but since December they seem to be practically gone.

Hi Jonsik,

Ewallet25 was a campaign which ran through 2013. The sheer amount of bonuses we were handing out meant we had to keep wagering requirements up in order to compensate for increased marketing cost, so we decided to offer less frequent yet more achievable bonuses which we felt is a win/win scenario for both player and ourselves. We felt this was the right route to take based on general feedback obtained.

This doesn't mean that it is the end of ewallets25, by any means. You'll definitely see the promo pop up again from time to time, especially if we get more requests for it to make a comeback

Thanks
Karl

 

[Sovietsky]

Did a small deposit of 30€ got a 100% deposit bonus won around 350€, talked with support he said I could still make a withdraw I did lose the deposit bonus of 30 but got a nice win of 320€ had like 80% left to wager.

10-15 minutes after my withdraw I had the money in my neteller.

This is a casino with good support, really good deposit bonuses and very fast withdraws.

 

[gagamel]

Lost yesterday really quick 100 Euro plus 100 bonus.
My RTP was 59.89%.
Today I received a mail from Michael that they placed some funds in my account.

Thank you very much guys, that`s a nice touch and I appreciate this gesture.

And as soon you have Netent I will visit you frequently.

 

[BETAT]

Sorry you had a bad run, but glad you enjoyed the time in the end.
NETENT is still on the horizon.