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BetAt Casino is Accredited discussion

You mean drop under 50 $, right? Everything over $50 is real money so first time when player will touch the bonus happens then, not under 100 $....:Read:

Both were thinking that way, but just said it wrong:)

You're correct in one way although it depends which balance you're reading. If you're looking up top where it shows both balances, the 100 and the 50 separated, it's once you've dropped below (ie spent) the 100 in real funds that you use bonus funds and have WR.. So, no, I didn't really say it wrong. It depends I suppose on the perspective. :)
If you happen to be viewing the combined total below, it's once you've dropped down to and into the 50 that you're tapping into bonus funds ;)
 
Hi and thanks for the answers :) didnt need it though, used the back to back bonuses today, never got past my deposit amount :rolleyes:
the same as yesterday with my deposits :)


Hi Viking,
If you deposit $100 and receive $50 in bonus funds, the 100 goes into your real money balance and the 50 into your bonus funds balance. You play first from your real money deposit. If you happen to win and wish to withdraw, you forfeit the bonus balance.
Once you drop below the 100, you're playing with bonus funds and the WR kicks in.
Below the game, you can see the combined funds total (deposit + bonus). If you wish, to the top right of the slot, you can view balance and it will show how the funds are separated. To the right of the game, you can track your WR progress if you are using bonus funds.

Hope that answers all your questions :)
 
Is anyone else having problems with the reels taking 5-7 seconds to stop spinning? Doesn't seem to matter what slot I play it's taking forever for the reels to stop. Any suggestions would be appreciated. Thanks gang CHEERS
 
Is anyone else having problems with the reels taking 5-7 seconds to stop spinning? Doesn't seem to matter what slot I play it's taking forever for the reels to stop. Any suggestions would be appreciated. Thanks gang CHEERS

MGS did a planned update this morning which we announced and completed. So far so good, but i wont put it past if something went sluggish as a repercussion.

internal checks are OK so far, but i'll ask for another stress run to see if anything changed.
 
MGS did a planned update this morning which we announced and completed. So far so good, but i wont put it past if something went sluggish as a repercussion.

internal checks are OK so far, but i'll ask for another stress run to see if anything changed.

OK no worries Igor. I'll just wait until a little later on and try again. I really appreciate your response. Kinda figured it was from the update lol. I'm sure it'll be good to go soon. CHEERS :thumbsup:
 
MGS did a planned update this morning which we announced and completed. So far so good, but i wont put it past if something went sluggish as a repercussion.

internal checks are OK so far, but i'll ask for another stress run to see if anything changed.

Yep you're not alone - start of the stress test shows volatility spikes. Some actives are smooth, some are not. We've notified MGS - will keep you posted.
 
weird man.. for a second i thought it was my internet... seems everywhere has this long spinning... had it at betat.. then left went to intercasino and slow spinning and get disconnections one after another.. eating my balance like hell...
 
weird man.. for a second i thought it was my internet... seems everywhere has this long spinning... had it at betat.. then left went to intercasino and slow spinning and get disconnections one after another.. eating my balance like hell...

We fixed it over here.
 
Hey guys,

Got a nice 50€ complementary bonus in my account today!
And fair play,I will always come out here and thank any casino that gives these kind of nice comps.

Igor and team,much appreciated!

Thanks very much,


Mark. :thumbsup:
 
I received an email from the payments manager at betat, last month i had a small issue in that betat paid withdrawals in euros, this was resolved quickly and the level of effort igor and his team put in still makes me smile to this day, However, the manager at the time sent me an email telling me that they were in the process of switching withdrawals to allow withdrawals in my currency ( £ ) i didnt think much of it, a few weeks later ( about a week ago now ) the manager sent me another email, out of the blue, to tell me "as i promised to tell you, we have now fully switched to allow withdrawals in £" This is the level of CS you can expect at betat, And the reason why im continuing to play and support them, I will also mention i was given a free chip to play with, no gimmicks, no ridiculous rules, and ive taken most of the bonuses, it just shows the level of this casino.

Its payday tommorw, and i think me and betat will be doing battle once again!
 
Another sucsessful night at betat im please to report!

156 in, 230 out, not a fortune but happy none the less, noticed i could now claim back my achivements from immortal romance, whice ive done, another £5.25 to play with :)

thanks betat!
 
Hi TheViking,

Your cashback is in your account :thumbsup:

Best of Luck!

Just out of curiosity when did the cash back promo actually start because when I made my deposit on the 27th it wasn't showing in my promotions section, but when I logged in on the 28th it was there and said it started on the 27th so not sure what happened there. Thanks for any info.
 
Bet-at has a Christmas calendar going as well. You might want to see if there's anything in your stocking today, especially if you lost on the 1st which had a 100% match offer.

Thanks to Michael in support today. I had a cashout last night and didn't qualify for that stocking stuffer, but he was kind enough to fix me up with little match offer at least when Santa left me coal, lol. Payment from their early morning was paid before I got up today, so I had funds to deposit.

Been a while since I've cashed out, felt good to hit that button for a change. I'm trying to set my cashout goals lower so I can enjoy many of the holiday offerings.

Thanks again Bet-at
 
Bet-at has a Christmas calendar going as well. You might want to see if there's anything in your stocking today, especially if you lost on the 1st which had a 100% match offer.

that offer didnt work for me yesterday, when ever i tried to claim it all it did was the terms for the offer just popped up? never could claim it :)

Also like the calender :)
 
Hmm, in the chance that it didn't go through, you can always contact live chat, or email support if live chat is currently unavailable. You can always give them a shout now as well, and see if they can arrange something for you. Never hurts to try.

yeah im sure i could, as i did try 2 times to claim it, did deposit both times as well :) but as i withdrew from 1 of my deposit yesterday i let it go :)
maybe the next one will work :cool:
 
Gotta add :) thanks for listening, love that the suggestion i came up with have been added when playing a game, i can scroll downto my last played games :thumbsup: looks great :)
 

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that offer didnt work for me yesterday, when ever i tried to claim it all it did was the terms for the offer just popped up? never could claim it :)

Also like the calender :)

Hey - been sick/busy/sick again while busy but back now! Viking, that should have worked - I'll get the guys to see your account and retroactively credit if the deposit should have matched

Ig
 
yeah im sure i could, as i did try 2 times to claim it, did deposit both times as well :) but as i withdrew from 1 of my deposit yesterday i let it go :)
maybe the next one will work :cool:

Hi Viking,

In these cases always get in touch with CS and they will award it for you manually, which I believe was the case.

Thanks
Karl
 
Request for a withdrawal whit neteller yesterday still Pending !
Accounth allready fully verified about 4 month a go

live chat say we dont know when your cashout will be completed !

and now how can i believe that

Cashout Time: between 10min and 4hours during shift change, rarely up to 10-12 hours

Weekend Cashouts: yes
 
Request for a withdrawal whit neteller yesterday still Pending !
Accounth allready fully verified about 4 month a go

live chat say we dont know when your cashout will be completed !

and now how can i believe that

Cashout Time: between 10min and 4hours during shift change, rarely up to 10-12 hours

Weekend Cashouts: yes

Did like chat really tell you they don't know??? Please PM me the chat if you have it, otherwise I need the username to find it. I'll take that up personally.

There is a good reason why it went slightly slower and I'll pm it not to publicise your account info. The chat agent should have however informed you accordingly.

Igor
 
Did like chat really tell you they don't know??? Please PM me the chat if you have it, otherwise I need the username to find it. I'll take that up personally.

There is a good reason why it went slightly slower and I'll pm it not to publicise your account info. The chat agent should have however informed you accordingly.

Igor
C ashout already completed thanks i didnt take copy from live chat but it was michael and he was told me i cant give a time for your cashout anyways everythink is ok now thanks again for you help
 
C ashout already completed thanks i didnt take copy from live chat but it was michael and he was told me i cant give a time for your cashout anyways everythink is ok now thanks again for you help

Glad it worked out. I'll take a look at the chat just the same :) during Xmas period the staff is on a stringent rotation so any sick leave tends to create a bottle neck so some withdrawals may take up to 12-15 hours. I'm sorry about that - there isn't much we can do for these ad-hoc situations except have Support appropriately manage your expectations. I'll make absolutely certain that's done in future.

I hope you are enjoying the holiday season and congrats on the win :)
 
Just wanna say thanks to the Christmas calendar :) been a blast during December, and the Boxing day bout , after i got the free 50 this morning
i hit thos within 2 min :thumbsup: got some WR left but should be good :)
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again thanks for xlnt support and the fast cashout, when one does so :)
 
What's with the 60xB WR on the SUB?

I appreciate you can abandon the bonus whenever you want but as you play out of real funds first (and wins from them are added to real funds) you've basically just got to hope you can win big whilst on real funds and withdraw your win+deposit out, abandoning the bonus in the process. Once real funds are exhausted and you're onto bonus funds (which is when the WR kicks in as I understand it?), you're pretty much screwed since 60xB is a seriously big ask.

In fact I'm not sure what the point of the bonus is in a way, you may as well make a straight £100 deposit, and hope to win before the £100 is exhausted, to make a decent withdrawal.

Because if you're playing with £100 real funds + £100 bonus, you're still hoping to win before the first £100 (real funds) runs out and make a withdrawal, since the bonus is effectively dead money as you won't reasonably expect to make a 60xB WR.

All the bonus does is give you more playtime once you've run out of real funds, as I see it.

Or am I reading it wrong? :confused:
 
What's with the 60xB WR on the SUB?

I appreciate you can abandon the bonus whenever you want but as you play out of real funds first (and wins from them are added to real funds) you've basically just got to hope you can win big whilst on real funds and withdraw your win+deposit out, abandoning the bonus in the process. Once real funds are exhausted and you're onto bonus funds (which is when the WR kicks in as I understand it?), you're pretty much screwed since 60xB is a seriously big ask.

In fact I'm not sure what the point of the bonus is in a way, you may as well make a straight £100 deposit, and hope to win before the £100 is exhausted, to make a decent withdrawal.

Because if you're playing with £100 real funds + £100 bonus, you're still hoping to win before the first £100 (real funds) runs out and make a withdrawal, since the bonus is effectively dead money as you won't reasonably expect to make a 60xB WR.

All the bonus does is give you more playtime once you've run out of real funds, as I see it.

Or am I reading it wrong? :confused:

yea i think it works that way. and unless ur cash bets contribute to bonus wr (before u start playing that bonus), id never take such a bonus. Sure they are doing many things right but this bonus is almost pointless, that much that it might as well not be there at the first place :rolleyes:

basically ur only hope is to win something BEFORE u start playing that 60x wr bonus, because lts face it 60x bonuses are... bad, and in my eyes its something like play money :P
 
What's with the 60xB WR on the SUB?

I appreciate you can abandon the bonus whenever you want but as you play out of real funds first (and wins from them are added to real funds) you've basically just got to hope you can win big whilst on real funds and withdraw your win+deposit out, abandoning the bonus in the process. Once real funds are exhausted and you're onto bonus funds (which is when the WR kicks in as I understand it?), you're pretty much screwed since 60xB is a seriously big ask.

In fact I'm not sure what the point of the bonus is in a way, you may as well make a straight £100 deposit, and hope to win before the £100 is exhausted, to make a decent withdrawal.

Because if you're playing with £100 real funds + £100 bonus, you're still hoping to win before the first £100 (real funds) runs out and make a withdrawal, since the bonus is effectively dead money as you won't reasonably expect to make a 60xB WR.

All the bonus does is give you more playtime once you've run out of real funds, as I see it.

Or am I reading it wrong? :confused:

Hey Chopley

Both the real money and bonus money wagered contribute to WR. It's just a compensation of one for the other really - While your dep funds are free, once you eat into the bonus your balance is locked until completing the WR. However, since all your real money wagers were contributing toward WR anyway by the time you are using the bonnie, far less than the 60x required remains.

The way i see it is, if i risk my cash and lady luck is on my side, i'm free to take my monies and enjoy it. If not, there is extra in there to extend my game play and offer more chances.

I hope that clears it

Ig
 
thats a bit better but still doesnt change the fact x60 wagering is extreme, however u look at it :P

While it does sound nice, cash wagers contributing to bonus with x60 wagering dont change that much, if anything - its still a race to win something real quick with ur pre-bonus bets, or ull end up being stuck with play money on ur account.

not saying bonuses are nice, but bonuses with x60 wr are just bad. You can make it look a bit better, but in the end its still just a bonus with x60 wagering req :=)

lets make a 'real' example of that bonus

lets say u get a 100% on 20 deposit. that makes ur bonus wagering reqs ... 1,200. so player has to wager 1,200 with 40 to actually have any use of that bonus. now how real is that? I know it does happen, and not saying its impossible but its highly unlikely. Its also possible to win a lottery where ur chances are 1 in a billion yet im not playing it :p
 
Well, it's a business. We take a 3% average commission (mix of table and slots, slots are about 3.8% across the board)on bets and that feeds marketing, salaries, services, payment providers, game providers and everything else required to give best service possible.

So let's look at this the other way: for the 3% to be true across the board, some players will win, some players will lose. Using real deposited funds of course. With us, the winning players aren't tied in to continue playing after a win; and the losing players are given further winning opportunity - so far i think above is agreeable?

here is a business scenario on a SUB player, on average:

deposit 20, get 20 SUB. SUB is at x30 so total WR is 600 (30x20)

He's a slot player so we take the commission at 4% (RTP of 96%)

To lose the 20 at 96% RTP a player will wager 500, out of the 600 required. Now he has another 20 with 100 WR remaining. at 96% RTP that is an expected loss of 4, with 16 euros cler to withdraw.

In this scenario, the casino made 4 euros out of the deposit of 20, after all wagering is completed. From player perspective, 80% of deposited funds are risk free.

So how come it works? Well, each and every player will very rarely hit the RTP as intended. Some will be over 100% RTP and win, some will have abysmal sessions and strike unlucky.

When a casino locks in the deposited amount against the bonus, any player that had some luck early on, is now FORCED to push though the necessary volume and continue risking his balance. Which is fair game - there is no such thing as free cash.

However, for a casino to have both early withdrawal option AND low WR, paired with high(ish) bonus amounts is a financial suicide. They will need to get the money from somewhere to stay profitable, whether being deposit+withdrawal charges, weekly withdrawal limits, less loyalty bonuses (after SUB's) or in worse case scenarios blatant player abuse, - whatever it is, that money will have to come from somewhere as costs must be paid or business will go under.

As a client, our choice is one of beauty - we get to CHOOSE what kind of business offering suits us and simply: select.

As a business, we have to make decisions that ensure profitability in order to sustain the service, while providing the best possible serive in order to be that place the customers simply "select".

We decided on a fair real money entry experience, as you would have in any B&M casino, charge-free deposits and withdrawals, no WD limits or delays, generous promotions and ample loyalty rewards and abundant NDB's and deposit matches for our existing customers and made sure that is balanced by SUBs that wont attract only the bonus lovers and make out player acquisition costs astronomical, but also players who will look at a business as a whole and hopefully see the good overcoming the "bad" :)

I hope that helps see both sides of the coin!

Ig
 
thats a bit better but still doesnt change the fact x60 wagering is extreme, however u look at it :P

While it does sound nice, cash wagers contributing to bonus with x60 wagering dont change that much, if anything - its still a race to win something real quick with ur pre-bonus bets, or ull end up being stuck with play money on ur account.

not saying bonuses are nice, but bonuses with x60 wr are just bad. You can make it look a bit better, but in the end its still just a bonus with x60 wagering req :=)

lets make a 'real' example of that bonus

lets say u get a 100% on 20 deposit. that makes ur bonus wagering reqs ... 1,200. so player has to wager 1,200 with 40 to actually have any use of that bonus. now how real is that? I know it does happen, and not saying its impossible but its highly unlikely. Its also possible to win a lottery where ur chances are 1 in a billion yet im not playing it :p

if you look at my thread about the BETat x mas calendar you will know what I ment :D some days were 25% up to £200 with DEPOSIT and bonus x25 :eek:

what igor is not realising is x60 wr on any bonus money is just way too much. and don't forget the max bet rule, and advantage player rule!
think Igor knows all too well and has angles covered on the bonus...they got you by the proverbials :D either win big early not exceeding max bet or your fxxxxxxxd
 
if you look at my thread about the BETat x mas calendar you will know what I ment :D some days were 25% up to £200 with DEPOSIT and bonus x25 :eek:

what igor is not realising is x60 wr on any bonus money is just way too much. and don't forget the max bet rule, and advantage player rule!
think Igor knows all too well and has angles covered on the bonus...they got you by the proverbials :D either win big early not exceeding max bet or your fxxxxxxxd

Fair point, two things: i don't make individual bonuses, but i do control the approach as a business so i stand firmly behind it, or change it if i see good reason to and valid player input. This thread alone tracked many changes over time we did :)

EDIT: "Point two* :D" i'm looking at the statistics and the proof is in the pudding, proverbially speaking. We give back more than we take, as a fact (and this is really not a marketing pitch - i think my past threads contest to my transparency).

Notwithstanding all else, most reload bonuses as our active player base will contest to are anywhere between x5 and x10. Some go as low as x1 and some as high as x20 - but it's all relevant to the player type and their loyalty. Most "active player" base deposit bonuses offered (not ones open to all) are between x30 and x40, again, some are direct cash matches for cash player types. Existing players over time have max bets raised and lifted to meet their style of play.

On the other hand, any bonus that is "open to all" is stringent. Rather than offering one-for-all experience and making sure we're safe, we designed the system which tailors to player instead. I'm not defending it - it's just a matter of fact, i don't see it as a negative.


wobble, while you noted that the bonus was a 25% at 25 b+d - (and frankly that should have been B, i'll have a word with marketing) - December calendar had 8 NDB rewards from 5ers to 150s, 8 Deposit matches (14 deposit matches if someone signed in December as they would have their 6 dep welcome SUB) ranging from 25 to 200% and 8 direct cashback rewards based on either game play (volume only, win or lose) or lose based. as a whole - that's a lot of free :)

I love constructive criticism, and rather than ignore it i always try to either explain why, or if i cant - change it for the better. I'll take up the 25% match and look into the maths behind why my marketing decided to go down that route and see if there was a better option, while keeping it cost effective. From other end - if there was, it would probably mean giving less away - balance, no? :)

Actually i'll say what i should have come in and said a few days ago, but missed it - Merry Xmas to ya'all and i hope your holidays are going smashin' well so far:)
 

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