Bet Fred complaint: resolved

[pangloss]

Deposited $200 and got 100% match with 15DB requirements as posted on website. Spoke with Live Chat twice before playing confirming things like bonus and comp points ie 1 point = $10 wagering.

Played standard BJ mostly $3 flat bets plus some Slots after WRs had been met. Total wagering over $6,500 although $6,000 only required.

Cashed in $640. Here's what was sent this morning:



"Hi XXXXX



Your recent withdrawal request from Betfred Casino has been declined due to bonus abuse. Your account has now been closed and your original deposit returned to your neteller account. We reserve the right to close any account for any abusive activity at our sole discretion, this may include depositing with the sole purpose of receiving bonus funds , on our own interpretation of the facts. The decision of Betfred Management is final and binding in all cases.

Regards

Bet Fred Casino team"



Out and out thievery. I am an experienced on-line player but have never come across Bet Fred before. I could have lost playing Play Tech Bj very easily as the soft-ware is very streaky. However, the streaks went my way on this occasion. But to ensure Bet Fred take all the money, and engage zero risk, they simply deny winnings and label me a "bonus abuser".



Bet Fred are crooks.

 

[winbig]

Have you sent a PAB off? All is not lost

Unless otherwise stated, wagering on Roulette, Baccarat, Sic Bo, Craps (all variations of these games) and all live dealer games will not count towards your wagering requirements.

No mention of BJ, besides Live BJ...hopefully Bryan can help you out...

 

[mikepipe]

these are the guys, who run the casino (and bookie)

Done Bros Cash Betting Ltd
Warrington UK

looks quite serious - but who knows...

 

[winbig]

Just a sidenote:

I didn't notice, but was the bonus sticky? If it was, and you tried to withdraw it, then that may be the issue....

 

[mikepipe]

good idea - yes it is sticky- here are the t+Cs: Nr. 11!!

Terms and conditions

1. Internet customers only.
2. The cumulative odds of the selections on your first online bet must be evens or greater. If the odds of the selections on your first online bet are less than evens, you will not be eligible for a free bet.
3. Except in exceptional circumstances, your free bet will be available in your account within 24 hours of your first bet being settled.
4. Applies to your first online bet only.
5. You must stake 5 or more on your first online bet. Betfred will credit your account with a free bet of the equivalent stake up to a maximum of 25.
6. Previous account holders are not eligible for the free bet. Anyone opening a Betfred account that has previously held an account with us that is closed does not qualify for the free bet.
7. Free bet valid for 30 days after issue. Any free bet amount left unused after 30 days will be removed.
8. The free bet offer is for new customers registering an online account with Betfred. Existing account holders do not qualify. Accounts opened via the Call Centre do not qualify.
9. Your first online bet must be placed on sports book markets, numbers or lotto only (Games, Casino, Poker, Arcade and Bingo do not qualify).
10. One free bet per customer only. In the case of a customer opening more than one Betfred account, we reserve the right to suspend and close duplicate accounts, and make void any bets placed.
11. Free bet stake is not included in any returns and is non-withdrawable.
12. Free bet offer cannot be used in conjunction with any other offer.
13. One free bet per household.
14. Betfred rules apply.
15. Non-runners do not qualify as valid bets for your first online bet. If your first bet is a non-runner, you will not be eligible for a free bet.
16. If your free bet is placed on a non-runner, the bet will be made void and the stakes returned to your free bet balance.
17. Your free bet applies to sports bets (excluding Tote pool bets), numbers and lotto only (Tote Pool bets, Games, Arcade, Casino, Poker and Bingo bets do not apply).
18. Betfred reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular betting patterns are found. The decision of the Betfred management is final.
19. Betfred reserves the right to withdraw or amend this offer at any time, for any reason and without prior notice.

 

[mikepipe]

sorry, that was the wrong bonus. These are better:


Receive 100% match on your first deposit, up to 100*, with Betfred Casino. Plus, you'll receive a bonus of 25%, up to 50**, through our monthly reload bonus scheme.

The terms and conditions for this offer are as follows:

Bonuses will only be considered redeemed upon wagering completion or when your balance reaches 0. If you make a further deposit before satisfying any of these conditions, you will top up your bonus fund before your cash balance, until you go on to satisfy wagering conditions.
Unless specifically stated otherwise in promotional material, bonus funds are added on the condition that you wager your total deposited funds (deposited funds + bonus awarded) at least fifteen times on non restricted games.
Wagering = 15 x (Deposit + Bonus)


Example: First deposit, you deposit 100 and receive 100 bonus funds.
= 15 x (100+100)
= 3000

 

[winbig]

I wonder how they can even say bonus abuse. If $6500 was wagered, that's over 2x the requirements...what a rip.

 

[pangloss]

I played standard BJ in the standard way - no live dealers.

The offending email is pro forma - it is something pre-prepared and sent as a part of the normal course of business. That it why I have done my best to alert the wider on-line gaming community of this organisation.

That they also promote a monthly bonus leaves me in head shaking disbelief. It is surely a trap to attract larger deposits per chance the player loses - or in the event of too many winners - the bonus abuse card is produced.

I have responded to the Casino seeking clarification of the term "bonus abuse" and promising to pursue the matter further until a satisfactory resolution is reached.


...

 

[Dirk Diggler]

I must say I'm shocked by what they're trying to do. These guys are a high street bookmaker in the UK and I'm amazed they're trying to pull a stunt like this.

They used to have a rep on this board so hopefully Bryan will have some contact with them.

 

[spearmaster]

Slow down, guys.

BetFred is also the official gaming partner of Manchester United. Fred Done, the owner, has a reputation for fairness.

Get the details and find out what happened.

 

[AussieDave]

Slow down, guys.

BetFred is also the official gaming partner of Manchester United. Fred Done, the owner, has a reputation for fairness.

Get the details and find out what happened.

I agree with spear on this, too much reputation to lose for such a pissy little win. I think there is more to this than is being let on.

 

[pangloss]

Merry Xmas everyone. I got this email back this morning:


"Hi XXXX,

Thank you for contacting Betfred Casino.

Please accept my apologies for the mix up on your account. Im not quite sure how this has occurred but please be assured that your account has been re-opened and your funds returned.

Should you require any further assistance please do not hesitate to contact us again.

Kind Regards

Jackie

Casino Manager

Betfred Casino and Poker"


The outstanding $440 has indeed been credited to my NeTeller account. Given comments made by others as to the good reputation of BetFred I am willing to accept some sort of error has occurred. Just how such an error could possibly happen I am not going to worry about on this day of all days.

I have a sneaky feeling a whisper in some one's ear did the trick - so if anyone from this board went into bat on my behalf then season's greetings to you my friend.

Can a moderator please mark the thread title as resolved - thank you.


...

 

[spearmaster]

T'was not me, as I have no direct contact with them. I am betting (no pun intended) that they realized the problem themselves.

Merry X'mas!

 

[anysuited]

The same thing happened to me. Made some profit while clearing the wr (BJ), and they returned only my deposit while withdrawing.

The thing that they retunded your bonus+winning brings hope, but they still haven't replied to any of my e-mails.

 

[SKUNX]

The way the issue was handled they are still good in my book

 

[Amigo]

Happened to me too today.

Deposited 100 got 100 bonus. Met Wagering playing blackjack. Ended up withdrawing 300 only to find an email from them a few hours later saying my account has been closed and original deposit refunded.

 

[SKUNX]

I take my previous post back.... that is all I have to say.. BetFred just became a big NONO in my list.

 

[murdock]

argh

happened me too, same standard email playing video poker and winning above deposit+bonus.

Have emailed them no response. Anyone had a response yet?

 

[vinylweatherman]

Strange

This is getting ridiculous. Now playing VP gets the brush-off. Seems that anyone who wins and withdraws gets their accounts locked.

Either an explanation from the casino or a roguing is called for. If they don't want people to play BJ then put it in the damn T & C!

 

[SKUNX]

ROGUE!!!!

I say rogue them .. why ???

Because if they did it once.. they can do it again thats good enough a reason for me

 

[banana]

Fred is well-established in the high street here, but has a reputation for renaging on bonuses.
England - don't you love it.

 

[tencardcharlie]

This should be good news for me, as I played there and lost the deposit and bonus.

So I'm going to turn myself in for bonus abuse and request them to send my 100 deposit back.

 

[Martyn@Betfred]

Hi all.

My name is Martyn and I am the affiliate manager for Betfred. My main role is to work with people like Bryan and also to participate on forums such as this to help out and spread the word.

This is not something I can actually sort out myself but if you have been affected by this, please email me on affiliates at betfred dot com and I will work with our CS team to sort out any issues you have on this matter.

We do have a reputation to up hold here and we pride ourselves on it. I will do my very best to right any wrongs.

Please forward me as much info as possible and I will get on the case for you.

This is my first post here and ok not in the best of circumstances but it was nice to meet you and hopefully I can become more active here.

Speak soon,

Martyn Beacon
Affiliate Manager
Betfred.com

 

[cipher]

Hi all.

My name is Martyn and I am the affiliate manager for Betfred. My main role is to work with people like Bryan and also to participate on forums such as this to help out and spread the word.

This is not something I can actually sort out myself but if you have been affected by this, please email me on affiliates at betfred dot com and I will work with our CS team to sort out any issues you have on this matter.

We do have a reputation to up hold here and we pride ourselves on it. I will do my very best to right any wrongs.

Please forward me as much info as possible and I will get on the case for you.

This is my first post here and ok not in the best of circumstances but it was nice to meet you and hopefully I can become more active here.

Speak soon,

Martyn Beacon
Affiliate Manager
Betfred.com

As you can well imagine your prompt attention to this situation is greatly appreciated, but not all unexpected given the tremendous and well deserved reputation Fred Done and his entire organization has garnered over a great many years.

It's good to see you here at the CASINOMEISTER'S website.

Have a good one.

 

[Martyn@Betfred]

Thanks Cipher, I would have been here a lot sooner if I had replied to the activation email so many months ago. I got in touch with Bryan earlier who sorted me out.

Thanks also to him.

But the offer is open, send me any issues on this matter and I will get onto it. I am off work tomorrow but back in the New Year on the 2nd. If you cant wait that long get in touch with our customer services department and they should know, if not Jackie knows all about it.