Bet Fred complaint: resolved

[murdock]

hi I fired off another email and have now been paid. My email wasn't to the contact here, but it looks as if his presense has changed things.

Thanks Lee

 

[Amigo]

Same situation for me too, got in contact with Jackie the casino manager and have now been told that I have been paid

 

[henryVIII]

Just like with the intercasino thread.

Try dozens of emails, phone calls, etc with the company itself and you get flatly refused, ignored, account locked, etc

But post a complaint on a public forum and in a flash the company is running round to do a complete U-turn on weeks of so called "final decisions" and start profusely apologising.

Just wish companies would be as considerate in responding to customers themselves rather than public forums.

Cipher, if I can correct you, betfred in fact do not have "a tremendous and well deserved reputation" ... or not in a good way (if you know what I mean) ... poeple would laugh at that in the UK .... they have a long and unsavoury history of such "issues" with bonuses being whipped away once earned.

Bear in my mind they have been denying bonuses in their sportsbook and their casinos .. practically two seperate companies and certainly two totally independent bonuses ... it almost sounds like it was a policy decision. Im sure Martyn can clarify though.

Glad all the frustration and anger of the customers can end now finally. Always good to see.

 

[cipher]

Just like with the intercasino thread.

Cipher, if I can correct you, betfred in fact do not have "a tremendous and well deserved reputation" ... or not in a good way (if you know what I mean) ... poeple would laugh at that in the UK .... they have a long and unsavoury history of such "issues" with bonuses being whipped away once earned.

Bear in my mind they have been denying bonuses in their sportsbook and their casinos .. practically two seperate companies and certainly two totally independent bonuses ... it almost sounds like it was a policy decision. Im sure Martyn can clarify though.

Glad all the frustration and anger of the customers can end now finally. Always good to see.

Hi Henry VIII:

I cannot speak to the bonus situation Henry as I do not play for bonuses at all. But I do know that I've never ever had even as much as a slow pay from BETFRED. If I put in for a withdrawal I'm paid in quick order and never with an excuse of any kind.

Good to hear from you Henry.

Have a good one.

Cipher

 

[aka23]

It is good that players are now being paid. However, there are still many unanswered questions. Why did this happen in the first place? In the future, will a significant portion of players need to contact with Jackie or Martyn at BetFred to be paid their winnings? Or will BJ players consistently be paid without issue?

 

[pangloss]

Why did this happen in the first place? In the future, will a significant portion of players need to contact with Jackie or Martyn at BetFred to be paid their winnings? Or will BJ players consistently be paid without issue?

No, you will have to beg and plead your case on every single occasion should you fluke a win at Bet Fred using a bonus. Having regard to the rapidly mounting compalints being filed on several other Forum boards the "bonus abuse" email has become standard Bet Fred fare.

Such a practice is a measure of the contempt in which Bet Fred holds it's customers. I for one are not a little bit surprised.


...

 

[henryVIII]

Hi Henry VIII:

I cannot speak to the bonus situation Henry as I do not play for bonuses at all. But I do know that I've never ever had even as much as a slow pay from BETFRED. If I put in for a withdrawal I'm paid in quick order and never with an excuse of any kind.

Good to hear from you Henry.

Have a good one.

Cipher

I am happy you have enjoyed good luck there Cipher, and not just at the tables!!

They hate paying bonuses once they have been earned (which is ironic considering he calls himself The Bonus King !!). BetFraud is possible a more fitting monicker.

Thanks for the regards.

 

[henryVIII]

BTW ... the title now suggests that it was all a silly muddle cheerfully resolved as opposed another case of their proven modus operandi to defraud players repeatedly.

Shouldnt folk be aware of what they try to do?

Just my thoughts.

 

[tencardcharlie]

Hi all.
This is not something I can actually sort out myself but if you have been affected by this, please email me on affiliates at betfred dot com and I will work with our CS team to sort out any issues you have on this matter.

Good to see that things get sorted out.

However, don't forget that there are probably lots of people who are affected by this that doesn't read this forum, so you guys will need to contact them by other means so that they can get their cash.

 

[anysuited]

Good to see that things going this way.

However, I won't consider this issue as resolved until I get paid. 4 e-mails to the support, no replies and account still blocked. Hope that the e-mail to the affiliates address will help.

 

[cipher]

Good to see that things going this way.

However, I won't consider this issue as resolved until I get paid. 4 e-mails to the support, no replies and account still blocked. Hope that the e-mail to the affiliates address will help.

Hi Anysuited:

I hope you'll be paid as well but would you keep us informed either way?

Have a good one.

 

[Neodata]

Friday: 140 Euro cashin (got the Bonus of 140 Euro)
Saturday: wagered above 4200 Euro, cashout of more than 500 Euro requestet
Today: Money hit my Neteller account

So I have nothing negative to say about, instant Bonus + fast cashout (as it was weekend and new year). In fact, I think that I'm going to deposit there and play till I bust or make a big win ^^

Sorry for those who didn't get their money, and I know my text sure looks like an advertisment ...

 

[Martyn@Betfred]

Hi all,

I have received a couple of emials over teh short New Year break which I will get onto now but I have also heard from our support team who have issued the following statement...

Betfred apologises for the mix up regarding players accounts This was caused by an admin error which we believe to have now been rectified.

All payments should now have been sent If any player has still not had their funds returned and an email received please contact support@betfredcasino.com

I will also forward those that have emailed me to make sure that all is now sorted.

Regards and a Happy New Year To All!

Martyn

 

[Martyn@Betfred]

Good to see that things going this way.

However, I won't consider this issue as resolved until I get paid. 4 e-mails to the support, no replies and account still blocked. Hope that the e-mail to the affiliates address will help.

Anysuited, please check your account as I believe this has all been sorted now. Thanks for the email and sorry for any inconvenience caused.

Regards,

Martyn

 

[anysuited]

Thanks Martyn!

Received payment today, everything is ok here!

 

[SKUNX]

I am glad that players have been paid , I guess that was why the theread was started . But now we must move on to another point.

Aka23 asked why did this happen in the first place? I would like to know the answer o that question as well , until this is cleared up they are still shady in my list .

I am willing to put some $$ on the table that if this thread wasnt posted here , these players wouldnt have been paid , casinos shouldnt wait until we psot bad about hem to get their act together.

Martyn , I have heard alot about yur casino , I would enjoy playing there but please ler us know what the players did wrong so we can avoid oursleves the hassle . I am not a bonus player either BUT still never hurts to know

 

[SKUNX]

My apologies to the forum for the double post . Technical issues

 

[Martyn@Betfred]

Skunx, please can I refer you to my previous post...

Hi all,

I have received a couple of emials over the short New Year break which I will get onto now but I have also heard from our support team who have issued the following statement...

Betfred apologises for the mix up regarding players accounts This was caused by an admin error which we believe to have now been rectified.

All payments should now have been sent If any player has still not had their funds returned and an email received please contact support@betfredcasino.com

I will also forward those that have emailed me to make sure that all is now sorted.

Regards and a Happy New Year To All!

Martyn

It was purely an error on our part which has now been fixed, I apologise for any inconvenience caused by this error but I can assure you that this would have been spotted even if it wasnt posted here or anywhere else for that matter. This thread did help though in drawing our attention to this error which helped us solve it in time and pay those that are due their bonuses. So if you are still willing to lay down those dollars I will send you my address!

I hope this clears it up and if you have any further questions please let me know.

Regards,

Martyn

 

[tencardcharlie]

Seems like I hadn't played there before as I thought I have. Tried it out now and won some, so I'll make a cashout and a trip report .

 

[MoMa]

Hi! I can confirm that I have played in Bet Fred AFTER the incident and I was paid fast and without any problem whatsoever.

I hope that this helps someone!

 

[hsykd]

I say rogue them .. why ???

Because if they did it once.. they can do it again thats good enough a reason for me

I agree. Betfred really piss me off. They have a looked honest website and was accreditedd by CM. They are not that good.

If they know that you are not interested in the bonuses, they do not want you. They just want ot lock you in until you lose. I opened my account and told them I do not want to take part in the boneses and I ask them to verify my security documents before I deposit funds into my account. No reply at all.

 

[The Dude]

Please do not bump old threads up. This one is nearly two years old. If you have something to say, start a new thread. Thank you.