The layout and navigation on the site is good for me with clear links to information that needs to be read, obviously the tedious and much used for some strange reason still in 2013 pictures of pretty women in the card games section is present.
God knows why sites don’t include a young man in the promotional material for balance is beyond me. Give the lady punters there some kind of high five. Last time I heard ladies like to punt sometimes?
Fast loading site with the usual overly used primary colours and pointless flash animations that only serve to bug you after a few visits but nothing out of the norm.
To be honest with bugs that can occur with websites and I am not saying this has issues can come down the particular installed web browser, operating system and security software, it’s quite a mix. With the days of flash on the way out the new HTML 5 standard will hopefully address these issues of compatibility.
I did not know that either as looking through T&C it states something about max €25.000 if its bonus winnings. So though that was the one now that no T&C was given in email sent out with 25 free chip.
11.15 The amount payable in terms of bonus amounts turned into real funds will be capped up to a maximum payment value of €25,000 euros. Any amount surpassing the cap will be paid out solely at discretion of BET-AT.EU Casino.
BUT it does show if you go into your promotion and bonuses. IT will tell you terms clearly there also if and what the no deposit bonus is max capped at
There are though couple of terms I am a bit worried about let me list them in order. Maybe we can get them clarified please for everyone.
12.4.1
User staking bets that have no or very minimal ability of return, with sole purpose of increasing their wagering volume with minimal loss/win expectancy, will be deemed advantage play and will result in immediate forfeit of the bonus, any bonus winnings and retaining of any real monies lost to the Casino in the process. A clear-cut example of such type of play would be a simultaneous wager on both black and red in roulette, or covering of the vast majority of the table. This condition is not limited to this example alone: any wager placed with obvious intent to achieve high bet volume with minimal win expectancy will be deemed abusive toward the offer.
12.4.2
A user staking 20% or over of their real money bankroll in a single bet, with purpose of drastically increasing their bankroll will be flagged as a high-risk user and will be monitored. For example, a user depositing €100, then proceeding to wager over €20 per hand will be deemed a high-risk user. High-risk users will not automatically be deemed advantage users, but will fall under a higher level of scrutiny and their gameplay will be monitored for changes in bet value.
12.4.3
A user who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce condition 12.5, but each case will be investigated and acted upon accordingly. We strongly discourage this type of play. You have been warned.
12.4.4
Combinations of above: ANY user which is found employing a strategy by which they are placing high value bets while playing on any game with specific bonus weight decreased to or less than 30% (any table games, card games, video poker, etc.) and then proceed to place bets in value of less than their current average bet while changing game type to higher weighted games (slots, casual games, scratch cards, etc.); such user will be immediately disqualified from a bonus and will face full enforcement of condition 12.5. No discussions will be entered into.
I can't recall seeing it this strict elsewhere. For a novice gambler this seems bit harsh. I would not know I could loose my winnings. If I decided to deposit 100 and play hands of blackjack with £20 or £25 each? Or even £50.
Also I don't like terms below?? So with a deposit bonus we can't win more than €/£25.000
11.15 The amount payable in terms of bonus amounts turned into real funds will be capped up to a maximum payment value of €25,000 euros. Any amount surpassing the cap will be paid out solely at discretion of BET-AT.EU Casino.
11.16 All outstanding User Real Money balances, stemming from Bonuses made Real or other forms of monetary compensations will be capped at maximum monthly withdrawal amount of 10 times total deposited amount at the time of first withdrawal request or €25,000, whichever is lower.
I'm glad you brought those up actually - should have done it myself.
So one by one - i still dont know how to multi quote:
25k max bonus to real turnover. Its important to note that we have had 186k winner (non jackpot) paid up in full the opening week from a 5 eur free bet. We were running nextgen 300 shields and no one had told us that allowing bet size of 70 on that game will almost certainly hurt for a casino with virtually no volume. We found out the hard way. At the time we were under Chartwell platform and frankly we've gotten rather paranoid with the lack of provider guidance.
I should have updated those before going for baptism. So 25K turnover cap has never been implemented and now under MGS platform is completely unnecessary - that'll be removed. Monthly 25K withdrawal limit unfortunately protects our liquidity - we simply haven't reached the size that can cash out a non jackpot win of a few hundred thousand without seriously impeding our liquidity against other players. the 10-time deposit line is also from the days when our bonuses system did very little to compensate for extremely advantageous play. I'll go over the T&C's that have piled up over the months and changes and amend accordingly. We'll email the players the updated T&C's this week.
As for Advantageous play: The reality is that there IS such a thing. It's easy to say if you want to protect yourself - then just change the game bet size etc. however with the rise of multi provider platforms and non controllable games its easier said than done.
What I wholeheartedly disagree with is "the spirit of the bonus" line. Such a thing does not exist. That said, there are few ground rules when using bonus funds and as long as those are respected we'll always support the player.
1st rule you mentioned - the
"no win expectancy". So say a customer makes a €100 deposit, and gets a 100 match (or even a 200% match). Proceeds to play 5 on red and 5 on black, which MGS games do allow, and we cannot control that. We've seen it happen and it obvious why - it makes no sense for a player to be doing this kind of play through for any other reason but to grind out the volume since it is impossible to win on such a bet. Same goes with covering 90% of the table... It's a common system used when hitting a huge payout on slot with bonus funds in play or stacking up the balance on hi-lo/bacarrat, all aces, etc.
Frankly, if you would like to do that with real money I have no problem with that, but since the bonus awarded is free cash given by the casino as an incentive I really see no point allowing that kind of play on the casino.
Second one - the bet value being over 20%. As you can see, it does state that such play will not invalidate the bonus; however we'll be weary. Colluders do that a lot for example. They come in as a syndicate on a high deposit match offer ensuring huge bonus awards as an aggregate and playing massive hands on high volatility games. Bonus funds ensure prolonged spin count and while that term would not be enforced on someone playing table games at bet value they wish - it does raise a flag and allows us to keep an eye out. It's a fairly good tell to watch out for.
Third one - Changing game type and value. It's the combination of above in most cases. To give you a good example: lets say bacarrat, extremely low RTP% but also low game weight so it seems ok (fairly protected as it enforces huge volume at low game weight). However, lets say a customer comes in on a VIP deposit offer with a large deposit match .That offer is open to VIP players that like to bet big and similarly like their bonuses big. A player comes in playing €100 hands on 99.83% RTP, strikes lucky (very plausible at that RTP) increasing bonus balance several fold as it is a very real possibility to happen. At this point if the player sustained their initial bet value, at the game weight designed it would take forever to grind the offer down as well as having to put such amount of volume through the table for the awarded funds not to guarantee a definitive profit. However, if after raising the bonus balance to such a large amount playing baccarat, a player drops the bet value to 50p slots - at almost certain 96% RTP (considering the bet size) that is a guaranteed profit of hundreds if not thousands. Easily done every time.
There are enough sites out there providing bonus EVP calculators and guides to ensure any layman can adopt this approach and profit on a bonus. Without sounding too harsh, but chances of this kind of customer becoming a long term player are non existent. These players are in there to maximise the acquisition incentive offer and move onto the next casino.
As a business - they are simply a time waste for us and make ever higher WR and rules for other players an absolute necessity ruining your own experience. No casino needs them frankly, as they turn a incentive and loyalty offer into a nightmare of T&C's and cloaked rules which in turn - allow rogue casinos to hide behind (such as spirit of the bonus terms) and invalidate honest players funds in the process.
So we took a different approach, which you may find harsh - I say transparent.
I feel laying cards out on the table (pun intended) protects the player as much as it protects the casino. We don't use terms "at casino discretion" or "at our prerogative" - we cannot if we have the rules written out...
You average casino player will use their deposit bonus to prolong their normal game play, not deviating their bet value drastically. If they hit lucky on their bonus funds, amazing - they cash out. If not, they get prolonged fun for their buck and their RTP may even hold up quite well. These terms will never affect a player of that kind. Likewise, they do not affect a player that would like to sustain their high bet as although flagged - they will never be affected.
What we did is classify a very peculiar type of play that is 99.99% unique to a very particular type of player that we neither need nor want and ensured that we very plainly and transparently write that. Every player can see that and very player can publicly call upon these rules if they feel injustice has been done upon them.
I find it more transparent and open then masking the rules and dishing out the "judgement" as and how we see fit. I personally think such transparency is much needed.
Lastly, but also extremely important - bonus funds never influence real money or lock it. You always have a fair chance to maximise the wins with deposited funds whichever way you deem fit and withdraw the same when and how yo wish. When bonuses are used, then those are the 3 rules that are imposed by us to abide by.
I agree with you about the cap - that's not necessary any longer and I'll ensure its removed. Otherwise - I don't see those terms more harsh than any other operators, just more clear.
I'm keen to hear your views however.
Igor