Baptism by Fire - success Bet-at.eu - giving it a try

[PNEFOREVER2]

I'm now receiving this - error 1 - twice in 10 minutes;

 

[Igor82]

I'm now receiving this - error 1 - twice in 10 minutes;

View attachment 40622

Going to escalate to MGS - Right now we have pretty large number of actives and I can see sessions are maintaining strong. These cases need to be raised with MGS individually as to ensure the issue is in fact resolved - as i mentioned i'm still pending some clarifications.

Please email the screenshot to [email protected] so we can push the case forward.

Thanks

Igor

 

[Igor82]

also having these issues. additionally each slotspin takes 10+ seconds.... am really furious, having wasted my evening on this experience!

day starts at 4am, and i probably will dream of having deposited and played at the good old 32red ;-)

but at least support (jorge) is VERY friendly and seems as disappointed, as i am. site looks good, t&c´s read fair, forum-representative sounds to have "his shit together" ;-) i really want to give this casino a shot....

Hi Takkaone

You should have comps and email in your inbox. Let us know how the game play flows.

Igor

 

[Igor82]

I've given up. Documents sent in and withdrawal requested

Hi Peezo, we doubled the cash of your last W/D and given comps. We pushed out the cash comp as a withdrawal so you'll get it into your account.

Apologies for the hassle - Karl will have e-mailed you by now.

Igor

 

[homerbert]

Gonna deposit tommorow( 200% really cool), right now trying to understand 'my achievements' section. Ok, clicking bronze lever - nothing, silver - nothing, any level i click - nothing change. So you guys should correct it?
Anyway, Igor looks really cool.

 

[PNEFOREVER2]

Reels seemed to be stuttering in firefox, however I switched to Opera and it's working perfectly. Touch wood

 

[aceking123]

hi didnt manage to play at all various problems , cs has e mailed about deposits i tried to make , not looking to good to be honest , seems cs have got the wrong end of the stick ( cant say about games running as it all seems pear shaped over weekend.

 

[Igor82]

hi didnt manage to play at all various problems , cs has e mailed about deposits i tried to make , not looking to good to be honest , seems cs have got the wrong end of the stick ( cant say about games running as it all seems pear shaped over weekend.

Hi mrjones - I'm not following the complaint? It seems you just got sub-par service all around?

can you PM me your username so i can investigate accordingly?

Thanks

Igor

 

[aceking123]

Hi mrjones - I'm not following the complaint? It seems you just got sub-par service all around?

can you PM me your username so i can investigate accordingly?

Thanks

Igor

hi guys just to let all know this matter was cleaned up pretty quickely via igor , seems someone got the wrong end of stick ) thanks igor

 

[sparkz]

hi guys just to let all know this matter was cleaned up pretty quickely via igor , seems someone got the wrong end of stick ) thanks igor

Yea the guy has been extremely helpful, especially considering the amount of work thats had to be done over the past few days (site being slow etc)

 

[Igor82]

so this no deposit promo, max cashout only 25 euro with 70x playthrough, pretty brutal! 24hrs of downtime, then more issues, no live help online? free chip is a free chip i spose, not going to draw me away from 32red at this rate though sorry to say

dont want to seem all negative though, i like the way you handled another player on this forum, and the games (when they work) have been paying pretty good for me

error 2 is still/again constantly happening, just painful

Vinny - your case is the one i'm curious about most. Please PM me your username - i want to get to the bottom of this. Sent you a PM too.

 

[Igor82]

just tryed to register but it just came up server error and the main took a good couple of minutes to load

Try again please and PM me your username so i can drop a comp accordingly please.

 

[lotusch]

I checked the website and it really looks nice,so compliments for that.
I'd love to make an account and give it a go but seeing all the error messages I am still a bit reluctant.
But I defo give you guys a chance when all the issues have been resolved as the website looks great!

Regards,

Mark.

 

[Igor82]

i have been able to log in at last but when i am looking for a link to try the games out on demo before i deposit there isnt a option

Hi psmith, I messaged you to try and register and send the username (i didn't realise you already registered) - there is PRACTICE option for each game in the main game lobby.

I'll sort out a NDB and a welcome pack.

 

[lotusch]

€25 NDB received,thanks Igor...
Will post my experiences later on when I have played a bit!

Mark.

 

[Igor82]

Gonna deposit tommorow( 200% really cool), right now trying to understand 'my achievements' section. Ok, clicking bronze lever - nothing, silver - nothing, any level i click - nothing change. So you guys should correct it?
Anyway, Igor looks really cool.

OK, so I think its important to explain the Achievements for general audience.

There are 4 MGS games that current offer in-game achievements. Those are TS2, Immortal Romance, Finer Reels of Life and Battlestar Gallactica.

As you play along various combinations are unlocked for you (like getting 3,4 and 5 Odins in TS2) - those are notable in the Paytable which slowly starts turning Gold.

To date, no operator (to my knowledge) has made the effort to understand the nature of these achievements and award players accordingly. We have, and we have set a range of awards for each of the achievements.

The tiers you are seeing: Bronze, Silver, Gold and Noire are conditioned according to your average achievement bet value. Higher the average bet at the point of unlocking the achievement, higher is the achievement reward.

So what designates the average achievement bet? It's the total real money volume on the game divided by total number of spins (including bonus fund spins). It's important to note this as if for example you played IM with max bet of €6 real money only over say 100 spins, you will have wagered €600 over 100 spins making your average bet €6 and it would place you in Noire tier with highest rewards.

On the other hand, if you did 100 spins at €6 real funds and another 100 spins at €6 with bonus funds, we will take a total volume of €600 and divide with total number of spins (200) making the average bet €3 which will lower the reward structure. This is because the game doesn't recognise if the achievement was reached using real or bonus money - just that it was reached.

Achievements are updated every morning between 9 and 10am as they (at this point) require daily report from MGS. Soon those will be updated on the fly.

So to answer you question, if you are seeing nothing to cash out for now, it's due to not reaching any reward. As you play the games (win or lose - it doesn't matter) each achievement will add to the total balance that you can cash out across the 4 games.

I hope that answers your question.

Igor

 

[dionysus]

docs approved, ty

 

[Jasminebed]

Wanted to thank you for the freechip. Because I saw all the difficulties people were having, and receiving a notice that the site was down via email, I waited until today. Probably should send people a "site back up" email when you send out one telling us it's down. Not everyone is a CM member to follow this thread.

Had difficulty running the games in IE, but worked okay in Chrome. I find the Quickfire platform slow playing, maybe it's down to my computer.

Looks like you are trying hard to do things right, best of luck to you.

 

[psmith2020]

i gave your website a whirl with the no deposit i am impressed no slow down on the games

 

[lotusch]

Ok,started to play with the 25 quid free chips and I am impressed sofar.
Tried IR & Cashville sofar and games run smooth!
No errors yet after 40 minute session so looks great.
On top of that I made already €160.00 out of the free chips but only €209.00 through hefty 400x €1000.00 wagering requirement so way off a free dollar to pay out but I am gonna give it a shot!

So sofar thumbs up!

Nice 2 wins in a row on Cashville,2x bonus in like 4 spins 3000 coins and 2000 coins...

 

[dionysus]

lost but ty

and loving the CLEAR playthrough notification
223/1000

I wish ALL casinos could be as transparent instead of chasing reps in email and livechat or running to the cashier..well done

 

[Igor82]

Wanted to thank you for the freechip. Because I saw all the difficulties people were having, and receiving a notice that the site was down via email, I waited until today. Probably should send people a "site back up" email when you send out one telling us it's down. Not everyone is a CM member to follow this thread.

Had difficulty running the games in IE, but worked okay in Chrome. I find the Quickfire platform slow playing, maybe it's down to my computer.

Looks like you are trying hard to do things right, best of luck to you.

Hey Jasmine, chip was a pleasure. We didn't bosh out an e-mail due to the severity of the weekend issue. I want to give it a day with natural traffic before we send our a re-mailer. Frankly, last thing we want is "hey we're back!" and another crash... that will look beyond unprofessional.

So far so good though Tomorrow we'll send out the notice.

Sorry to hear about the game speed - i'll speak to MGS to see if we can improve it.

Igor

 

[Igor82]

lost but ty

and loving the CLEAR playthrough notification
223/1000

I wish ALL casinos could be as transparent instead of chasing reps in email and livechat or running to the cashier..well done

really appreciate that.

 

[lotusch]

Halfway through the bonus requirements now...
500/1000 and nearly €200.00 in the bank...
IR gave a few nice wins on freespins on €0.60 bets...

Games are getting very laggy now so will try and relog,see if it helps...
But no error messages at all sofar!

 

[LaHutti]

Played the free chip, and it went....ok, playing 300 shields (busted ofcourse, but game was working).

Made 1st deposit after that, and played MG...wish I didn't, even though I didn't get any errors this time. The reels didn't spin....they JUMPED into place after a good while. You do have severe problems with speed and smoothness, at least with MG games, it was a pain to play, and I just wanted to get it over with...which happened

I'm going to wait, and see if you get things ironed out, before I'll make another deposit. Seems like you're working hard on it though

 

[Igor82]

Played the free chip, and it went....ok, playing 300 shields (busted ofcourse, but game was working).

Made 1st deposit after that, and played MG...wish I didn't, even though I didn't get any errors this time. The reels didn't spin....they JUMPED into place after a good while. You do have severe problems with speed and smoothness, at least with MG games, it was a pain to play, and I just wanted to get it over with...which happened

I'm going to wait, and see if you get things ironed out, before I'll make another deposit. Seems like you're working hard on it though

I can see FRoL dropped down to average of 10 rounds per minute - that's 6 seconds per spin. Not on - i agree.

I'm chasing MGS pretty aggressively about game performance so more notices of this kind help.

You will find the deposit refunded tomorrow morning. I'd rather have a long term customer then a one off cash drop.

Will keep you posted privately on MGS response.

Igor

 

[lotusch]

Hi Igor,I have made it through the 1000 Euro wagering requirement for my no deposit bonus and ended up around €140.00 on the bankroll.
When the bonus converted into real money it only became €50.00.
How come?

I mean,I know it was a freebee but I managed to go through the €1000.00 bet requirement and thought whatever I banked was mine to keep/play with..

Nevertheless a great run for 25 Euro and had a few nice wins on IR and Burning Desire on freespins on mediocre bets...
Casino is running smooth for me on 40 Mb connection,with Chrome on Windows 8...

 

[dionysus]

Using chrome here too (well, always do)
The games lagged a bit, but not like before. Bit tedious, but not all that bad end of day. Still had fun. I'm sure it'll work itself out

 

[Igor82]

Hi Igor,I have made it through the 1000 Euro wagering requirement for my no deposit bonus and ended up around €140.00 on the bankroll.
When the bonus converted into real money it only became €50.00.
How come?

I mean,I know it was a freebee but I managed to go through the €1000.00 bet requirement and thought whatever I banked was mine to keep/play with..

Nevertheless a great run for 25 Euro and had a few nice wins on IR and Burning Desire on freespins on mediocre bets...
Casino is running smooth for me on 40 Mb connection,with Chrome on Windows 8...

Oh, I'm really sorry - when I PM'd you I should have noted the NDB we issued to non funded customers (because of the mass award) we capped at max WD of 50. (some are at max WD25, some 50, some 250, up to a 1000 etc. depending on the player loyalty to date)

It's not the case with all NDB's - daily/weekly cashback's dont have conditions (as in full balance turns to real) - the "off the bat" NDB to try the casino does however. Should have pointed out the terms to you as I messaged, apologies again.

i'm glad you had a smooth experience.

 

[JuicyFruit]

What is it with the pop-up box that you can't get rid of?

Like many others, I have been trying to upload the site for days, with no luck at all.

Today, I finally thought my luck had changed, but what do I see? A huge 'Double Up' pop-up box taking up most of the screen, with NO way of getting rid of it, unless you want to claim the bonus (I assume), which I don't.

I tried to talk to Live Chat about it, but I was typing blind, as was their reply, due to this wretched pop-up box.

I think my patience has finally run out, and I doubt I will be back to give it another go.

 

[xxshepxx]

So far so good.

Loads quicker than before

 

[peezo13]

Deposited and lost a lot of money today. Game play was generally better, only had error 2 once, however the spins were very jerky and bouncy. 10x more frustrating when your losing. Everything was working fine at the other casinos i was playing at.

Pretty much had it with Bet-at-eu now. Will be closing my account once i've received my withdrawal

All the best with your Baptism, you seem like a good guy Igor

 

[Andy Walker]

The layout and navigation on the site is good for me with clear links to information that needs to be read, obviously the tedious and much used for some strange reason still in 2013 pictures of pretty women in the card games section is present.

God knows why sites don’t include a young man in the promotional material for balance is beyond me. Give the lady punters there some kind of high five. Last time I heard ladies like to punt sometimes?

Fast loading site with the usual overly used primary colours and pointless flash animations that only serve to bug you after a few visits but nothing out of the norm.

To be honest with bugs that can occur with websites and I am not saying this has issues can come down the particular installed web browser, operating system and security software, it’s quite a mix. With the days of flash on the way out the new HTML 5 standard will hopefully address these issues of compatibility.

 

[Igor82]

Deposited and lost a lot of money today. Game play was generally better, only had error 2 once, however the spins were very jerky and bouncy. 10x more frustrating when your losing. Everything was working fine at the other casinos i was playing at.

Pretty much had it with Bet-at-eu now. Will be closing my account once i've received my withdrawal

All the best with your Baptism, you seem like a good guy Igor

Oh peezo, i'm really sorry to hear that. I'll make sure the WD is processed asap.

 

[peezo13]

Oh peezo, i'm really sorry to hear that. I'll make sure the WD is processed asap.

It has already been processed. It was from yesterday

Thanks

 

[Igor82]

obviously the tedious and much used for some strange reason still in 2013 pictures of pretty women in the card games section is present.

Actual live dealer croupiers Andy - those are the faces you'll be seeing at the table

 

[Andy Walker]

Actual live dealer croupiers Andy - those are the faces you'll be seeing at the table

You crack me up, lol great response I'll put the site on my considered list, that's a compliment by the way

 

[The Viking]

everything has been running very good and smoothly here today and actully got 2 withdrawals pending as of now

 

[PaaskeDenmark]

Oh, I'm really sorry - when I PM'd you I should have noted the NDB we issued to non funded customers (because of the mass award) we capped at max WD of 50. (some are at max WD25, some 50, some 250, up to a 1000 etc. depending on the player loyalty to date)

It's not the case with all NDB's - daily/weekly cashback's dont have conditions (as in full balance turns to real) - the "off the bat" NDB to try the casino does however. Should have pointed out the terms to you as I messaged, apologies again.

i'm glad you had a smooth experience.

I did not know that either as looking through T&C it states something about max €25.000 if its bonus winnings. So though that was the one now that no T&C was given in email sent out with 25 free chip.

11.15 The amount payable in terms of bonus amounts turned into real funds will be capped up to a maximum payment value of €25,000 euros. Any amount surpassing the cap will be paid out solely at discretion of BET-AT.EU Casino.


BUT it does show if you go into your promotion and bonuses. IT will tell you terms clearly there also if and what the no deposit bonus is max capped at


There are though couple of terms I am a bit worried about let me list them in order. Maybe we can get them clarified please for everyone.

12.4.1 User staking bets that have no or very minimal ability of return, with sole purpose of increasing their wagering volume with minimal loss/win expectancy, will be deemed advantage play and will result in immediate forfeit of the bonus, any bonus winnings and retaining of any real monies lost to the Casino in the process. A clear-cut example of such type of play would be a simultaneous wager on both black and red in roulette, or covering of the vast majority of the table. This condition is not limited to this example alone: any wager placed with obvious intent to achieve high bet volume with minimal win expectancy will be deemed abusive toward the offer.

12.4.2 A user staking 20% or over of their real money bankroll in a single bet, with purpose of drastically increasing their bankroll will be flagged as a high-risk user and will be monitored. For example, a user depositing €100, then proceeding to wager over €20 per hand will be deemed a high-risk user. High-risk users will not automatically be deemed advantage users, but will fall under a higher level of scrutiny and their gameplay will be monitored for changes in bet value.

12.4.3 A user who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce condition 12.5, but each case will be investigated and acted upon accordingly. We strongly discourage this type of play. You have been warned.

12.4.4 Combinations of above: ANY user which is found employing a strategy by which they are placing high value bets while playing on any game with specific bonus weight decreased to or less than 30% (any table games, card games, video poker, etc.) and then proceed to place bets in value of less than their current average bet while changing game type to higher weighted games (slots, casual games, scratch cards, etc.); such user will be immediately disqualified from a bonus and will face full enforcement of condition 12.5. No discussions will be entered into.

I can't recall seeing it this strict elsewhere. For a novice gambler this seems bit harsh. I would not know I could loose my winnings. If I decided to deposit 100 and play hands of blackjack with £20 or £25 each? Or even £50.

Also I don't like terms below?? So with a deposit bonus we can't win more than €/£25.000

11.15 The amount payable in terms of bonus amounts turned into real funds will be capped up to a maximum payment value of €25,000 euros. Any amount surpassing the cap will be paid out solely at discretion of BET-AT.EU Casino.

11.16 All outstanding User Real Money balances, stemming from Bonuses made Real or other forms of monetary compensations will be capped at maximum monthly withdrawal amount of 10 times total deposited amount at the time of first withdrawal request or €25,000, whichever is lower.

 

[Igor82]

The layout and navigation on the site is good for me with clear links to information that needs to be read, obviously the tedious and much used for some strange reason still in 2013 pictures of pretty women in the card games section is present.

God knows why sites don’t include a young man in the promotional material for balance is beyond me. Give the lady punters there some kind of high five. Last time I heard ladies like to punt sometimes?

Fast loading site with the usual overly used primary colours and pointless flash animations that only serve to bug you after a few visits but nothing out of the norm.

To be honest with bugs that can occur with websites and I am not saying this has issues can come down the particular installed web browser, operating system and security software, it’s quite a mix. With the days of flash on the way out the new HTML 5 standard will hopefully address these issues of compatibility.

I did not know that either as looking through T&C it states something about max €25.000 if its bonus winnings. So though that was the one now that no T&C was given in email sent out with 25 free chip.

11.15 The amount payable in terms of bonus amounts turned into real funds will be capped up to a maximum payment value of €25,000 euros. Any amount surpassing the cap will be paid out solely at discretion of BET-AT.EU Casino.


BUT it does show if you go into your promotion and bonuses. IT will tell you terms clearly there also if and what the no deposit bonus is max capped at


There are though couple of terms I am a bit worried about let me list them in order. Maybe we can get them clarified please for everyone.

12.4.1 User staking bets that have no or very minimal ability of return, with sole purpose of increasing their wagering volume with minimal loss/win expectancy, will be deemed advantage play and will result in immediate forfeit of the bonus, any bonus winnings and retaining of any real monies lost to the Casino in the process. A clear-cut example of such type of play would be a simultaneous wager on both black and red in roulette, or covering of the vast majority of the table. This condition is not limited to this example alone: any wager placed with obvious intent to achieve high bet volume with minimal win expectancy will be deemed abusive toward the offer.

12.4.2 A user staking 20% or over of their real money bankroll in a single bet, with purpose of drastically increasing their bankroll will be flagged as a high-risk user and will be monitored. For example, a user depositing €100, then proceeding to wager over €20 per hand will be deemed a high-risk user. High-risk users will not automatically be deemed advantage users, but will fall under a higher level of scrutiny and their gameplay will be monitored for changes in bet value.

12.4.3 A user who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce condition 12.5, but each case will be investigated and acted upon accordingly. We strongly discourage this type of play. You have been warned.

12.4.4 Combinations of above: ANY user which is found employing a strategy by which they are placing high value bets while playing on any game with specific bonus weight decreased to or less than 30% (any table games, card games, video poker, etc.) and then proceed to place bets in value of less than their current average bet while changing game type to higher weighted games (slots, casual games, scratch cards, etc.); such user will be immediately disqualified from a bonus and will face full enforcement of condition 12.5. No discussions will be entered into.

I can't recall seeing it this strict elsewhere. For a novice gambler this seems bit harsh. I would not know I could loose my winnings. If I decided to deposit 100 and play hands of blackjack with £20 or £25 each? Or even £50.

Also I don't like terms below?? So with a deposit bonus we can't win more than €/£25.000

11.15 The amount payable in terms of bonus amounts turned into real funds will be capped up to a maximum payment value of €25,000 euros. Any amount surpassing the cap will be paid out solely at discretion of BET-AT.EU Casino.

11.16 All outstanding User Real Money balances, stemming from Bonuses made Real or other forms of monetary compensations will be capped at maximum monthly withdrawal amount of 10 times total deposited amount at the time of first withdrawal request or €25,000, whichever is lower.

I'm glad you brought those up actually - should have done it myself.

So one by one - i still dont know how to multi quote:

25k max bonus to real turnover. Its important to note that we have had 186k winner (non jackpot) paid up in full the opening week from a 5 eur free bet. We were running nextgen 300 shields and no one had told us that allowing bet size of 70 on that game will almost certainly hurt for a casino with virtually no volume. We found out the hard way. At the time we were under Chartwell platform and frankly we've gotten rather paranoid with the lack of provider guidance.

I should have updated those before going for baptism. So 25K turnover cap has never been implemented and now under MGS platform is completely unnecessary - that'll be removed. Monthly 25K withdrawal limit unfortunately protects our liquidity - we simply haven't reached the size that can cash out a non jackpot win of a few hundred thousand without seriously impeding our liquidity against other players. the 10-time deposit line is also from the days when our bonuses system did very little to compensate for extremely advantageous play. I'll go over the T&C's that have piled up over the months and changes and amend accordingly. We'll email the players the updated T&C's this week.

As for Advantageous play: The reality is that there IS such a thing. It's easy to say if you want to protect yourself - then just change the game bet size etc. however with the rise of multi provider platforms and non controllable games its easier said than done.

What I wholeheartedly disagree with is "the spirit of the bonus" line. Such a thing does not exist. That said, there are few ground rules when using bonus funds and as long as those are respected we'll always support the player.

1st rule you mentioned - the "no win expectancy". So say a customer makes a €100 deposit, and gets a 100 match (or even a 200% match). Proceeds to play 5 on red and 5 on black, which MGS games do allow, and we cannot control that. We've seen it happen and it obvious why - it makes no sense for a player to be doing this kind of play through for any other reason but to grind out the volume since it is impossible to win on such a bet. Same goes with covering 90% of the table... It's a common system used when hitting a huge payout on slot with bonus funds in play or stacking up the balance on hi-lo/bacarrat, all aces, etc.

Frankly, if you would like to do that with real money I have no problem with that, but since the bonus awarded is free cash given by the casino as an incentive I really see no point allowing that kind of play on the casino.

Second one - the bet value being over 20%. As you can see, it does state that such play will not invalidate the bonus; however we'll be weary. Colluders do that a lot for example. They come in as a syndicate on a high deposit match offer ensuring huge bonus awards as an aggregate and playing massive hands on high volatility games. Bonus funds ensure prolonged spin count and while that term would not be enforced on someone playing table games at bet value they wish - it does raise a flag and allows us to keep an eye out. It's a fairly good tell to watch out for.

Third one - Changing game type and value. It's the combination of above in most cases. To give you a good example: lets say bacarrat, extremely low RTP% but also low game weight so it seems ok (fairly protected as it enforces huge volume at low game weight). However, lets say a customer comes in on a VIP deposit offer with a large deposit match .That offer is open to VIP players that like to bet big and similarly like their bonuses big. A player comes in playing €100 hands on 99.83% RTP, strikes lucky (very plausible at that RTP) increasing bonus balance several fold as it is a very real possibility to happen. At this point if the player sustained their initial bet value, at the game weight designed it would take forever to grind the offer down as well as having to put such amount of volume through the table for the awarded funds not to guarantee a definitive profit. However, if after raising the bonus balance to such a large amount playing baccarat, a player drops the bet value to 50p slots - at almost certain 96% RTP (considering the bet size) that is a guaranteed profit of hundreds if not thousands. Easily done every time.

There are enough sites out there providing bonus EVP calculators and guides to ensure any layman can adopt this approach and profit on a bonus. Without sounding too harsh, but chances of this kind of customer becoming a long term player are non existent. These players are in there to maximise the acquisition incentive offer and move onto the next casino.

As a business - they are simply a time waste for us and make ever higher WR and rules for other players an absolute necessity ruining your own experience. No casino needs them frankly, as they turn a incentive and loyalty offer into a nightmare of T&C's and cloaked rules which in turn - allow rogue casinos to hide behind (such as spirit of the bonus terms) and invalidate honest players funds in the process.

So we took a different approach, which you may find harsh - I say transparent.

I feel laying cards out on the table (pun intended) protects the player as much as it protects the casino. We don't use terms "at casino discretion" or "at our prerogative" - we cannot if we have the rules written out...

You average casino player will use their deposit bonus to prolong their normal game play, not deviating their bet value drastically. If they hit lucky on their bonus funds, amazing - they cash out. If not, they get prolonged fun for their buck and their RTP may even hold up quite well. These terms will never affect a player of that kind. Likewise, they do not affect a player that would like to sustain their high bet as although flagged - they will never be affected.

What we did is classify a very peculiar type of play that is 99.99% unique to a very particular type of player that we neither need nor want and ensured that we very plainly and transparently write that. Every player can see that and very player can publicly call upon these rules if they feel injustice has been done upon them.

I find it more transparent and open then masking the rules and dishing out the "judgement" as and how we see fit. I personally think such transparency is much needed.

Lastly, but also extremely important - bonus funds never influence real money or lock it. You always have a fair chance to maximise the wins with deposited funds whichever way you deem fit and withdraw the same when and how yo wish. When bonuses are used, then those are the 3 rules that are imposed by us to abide by.

I agree with you about the cap - that's not necessary any longer and I'll ensure its removed. Otherwise - I don't see those terms more harsh than any other operators, just more clear.

I'm keen to hear your views however.

Igor

 

[PaaskeDenmark]

Hi Igor. Thank you very much for your long and detailed answer. I am very happy with that

It really again shows you guys care about your players and wishes to give us all the help and information available.

When all the glitches has gone then I can without hesitating recommend your casino to others. :notworthy

 

[Blathaon]

Since you are answering questions regarding the T&C's , here is a couple more.

11.12 Awarded bonus funds will not be applicable for use on any games that have a Jackpot feature.

This is an unusual rule for a Microgaming casino.


7.5 In the event that a user wins an amount equal to €3,000.00 [three thousand EURO] or more through the use of the Software or the Service, the user agrees to give the company the exclusive permanent and irrevocable right and authorization to use the user’s name, photograph, and portrait in all media as part of the company’s marketing and promotional needs, and for its Internet site(s), on a worldwide level, and to be fully cooperative with company representatives including support staff.

Most casinos reserve the right to use your first name if you should be so lucky as to win a progressive, this however is quite a bit more. And many players may wish to stay anonymous.



Also i noticed that the background image on your website uses Marvel/playtech Thor with the Thunderstruck 2 logo, This could possibly get you in trouble unless you have the rights to use this.

 

[Igor82]

I don't think 11.2 is uncommon ?

I tell you why we did it and noticed a fair number of other providers is already using it: When launching Dark Knight we did a 25NDB on the game. 3% of every single bet was attributed to the jackpot. I got hit with progressive bill by MGS close to 20,000 in under 5 days

Every bet attributes to the jackpot, bonus or real when plugging in quick fire. I'm not sure about exclusive MGS casinos running a sole MGS platform however it's a very expensive exercise for us.

We're after NetEnt next so its not an option for us seeing as we run our own platform.

As for 7.5 that made be burst out loud. I attribute that to a very over-zealous lawyer. Bit of an overkill - i'll ensure its brought in line.

I need to check with the designers about the TS2 - should have used the assets so someone will be turning purple tomorrow if you are right (and I have a gut feeling you are).

 

[Blathaon]

I don't think 11.2 is uncommon ?

I tell you why we did it and noticed a fair number of other providers is already using it: When launching Dark Knight we did a 25NDB on the game. 3% of every single bet was attributed to the jackpot. I got hit with progressive bill by MGS close to 20,000 in under 5 days

Every bet attributes to the jackpot, bonus or real when plugging in quick fire. I'm not sure about exclusive MGS casinos running a sole MGS platform however it's a very expensive exercise for us.

We're after NetEnt next so its not an option for us seeing as we run our own platform.

ok fair enough, I guess if you give out alot of NDB then it makes sense. But maybe only restrict it on NDB's, and not on deposit related bonuses?

As for 7.5 that made be burst out loud. I attribute that to a very over-zealous lawyer. Bit of an overkill - i'll ensure its brought in line.

it seemed to be a bit over the top yes, in general you do seem to have a fairly extensive list of T&C's (not that there is anything wrong with that) better safe than sorry i guess.

 

[Igor82]

T&C's need a commercial eye clean-up. 95% was built by lawyers. Its an exercise I need to undertake and will do this week.

jackpot bonuses - my hands are tied. Costs are too high: 100€ match at 96% is €2500 in expected volume. I give almost €75 into jackpots, while expecting to earn a 100 from the real money volume on every losing customer. Not a good business model :/

there are 32Red's and such for jackpot bonus play among other great things - there are some things we cannot compete with for the time being

 

[Blathaon]

T&C's need a commercial eye clean-up. 95% was built by lawyers. Its an exercise I need to undertake and will do this week.

Good to hear, of course you need to cover all bases, but i'm sure they can be simplified. I think you have some of the longest T&C's i have seen.

jackpot bonuses - my hands are tied. Costs are too high: 100€ match at 96% is €2500 in expected volume. I give almost €75 into jackpots, while expecting to earn a 100 from the real money volume on every losing customer. Not a good business model :/

there are 32Red's and such for jackpot bonus play among other great things - there are some things we cannot compete with for the time being

I looked at a few sites since you said it wasn't that uncommon, and you seem to be right. It seems that MG only casinos often allow play with bonus money on progressives, but most multi providers do not.

I know for a fact that i have played the dark knight on a bonus on some of the ones that i checked before. Maybe they ran into the same issue as you did with the huge bill .

Anyways it's not a big issue for most players, just something players need to be aware of. There are a lot of players that don't read the T&C's unfortunately, so i would expect you to get a few cases of players complaining after having played The Dark knight while on a bonus(Their own fault of course).

 

[Igor82]

Anyways it's not a big issue for most players, just something players need to be aware of. There are a lot of players that don't read the T&C's unfortunately, so i would expect you to get a few cases of players complaining after having played The Dark knight while on a bonus(Their own fault of course).

Actually, no. Bonus funds simply wont be visible on non applicable games

 

[dionysus]

I don't think 11.2 is uncommon ?

I tell you why we did it and noticed a fair number of other providers is already using it: When launching Dark Knight we did a 25NDB on the game. 3% of every single bet was attributed to the jackpot. I got hit with progressive bill by MGS close to 20,000 in under 5 days

Every bet attributes to the jackpot, bonus or real when plugging in quick fire. I'm not sure about exclusive MGS casinos running a sole MGS platform however it's a very expensive exercise for us.

We're after NetEnt next so its not an option for us seeing as we run our own platform.

As for 7.5 that made be burst out loud. I attribute that to a very over-zealous lawyer. Bit of an overkill - i'll ensure its brought in line.

I need to check with the designers about the TS2 - should have used the assets so someone will be turning purple tomorrow if you are right (and I have a gut feeling you are).

It's these type of straight forward answers I really appreciate.
I agree - it's no biggie to exclude the TDK slot - I've had it at several casinos. Can't play it, so I don't. Want to play it? Make a straight up dep. Pretty simple.
My only issue would be it not clearly known it's excluded but seems you have that base covered

 

[dionysus]

er.....lol

 

[xxshepxx]

er.....lol

View attachment 40637

Come out and go back into game.

Happened to me @ other casino's before.