Fortune Room casino locked my account and confiscated my deposit and winnings - 1354 euro (150 euro deposit).
Here is an explanation for those actions by Wim (Fortune Lounge representative) :
"This is not about playing bets more than 30%. It is about you placing 20 bets of €10 on Beach Babes and then moving to Reel Gems playing 1934 bets at
€3.18 on average in order to meet your wagering requirements. This is regarded as irregular in terms of the folowing term I already sent you:
Placing high value bets with the single intention of increasing your balance, thereafter you substantially decrease your bet size, while
reasonably not decreasing your bankroll.
Regards
Wim"
I want to know if they can use the rule like that in order to confiscate my deposit and winnings. This rule is absolutely
non-specific. It does not say that one cannot decrease the bet after a big win. It says one cannot decrease it SUBSTANTIALLY.
But how much is SUBSTANTIALLY? I thought that in my case it could be something less than 1 euro. So I made 3.19 bets
on slots being sure that those bets are not small at all.
I also checked the bonus rules of several other casinos. I know BetAt casino is very respected at this place. And I can understand why.
They have the same rule for bonus but with one small and important addition:
"12.4.3 A user who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease
their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce condition 12.5, but each case will be investigated and acted upon accordingly. We strongly
discourage this type of play. You have been warned. "
Pay attention to highlighted text. So If I played at Bet At casino I would know FOR SURE that the minimum bet I can make after 10 bet spins is 5 euro per spin.
Not less. Now how could I know about EXACT limits in case with Fortune room's rules? Does the word SUBSTABTIALLY give you exact information about that? Can this non-specific rule be applied in order to confiscate winnings and deposit?
Here is an explanation for those actions by Wim (Fortune Lounge representative) :
"This is not about playing bets more than 30%. It is about you placing 20 bets of €10 on Beach Babes and then moving to Reel Gems playing 1934 bets at
€3.18 on average in order to meet your wagering requirements. This is regarded as irregular in terms of the folowing term I already sent you:
Placing high value bets with the single intention of increasing your balance, thereafter you substantially decrease your bet size, while
reasonably not decreasing your bankroll.
Regards
Wim"
I want to know if they can use the rule like that in order to confiscate my deposit and winnings. This rule is absolutely
non-specific. It does not say that one cannot decrease the bet after a big win. It says one cannot decrease it SUBSTANTIALLY.
But how much is SUBSTANTIALLY? I thought that in my case it could be something less than 1 euro. So I made 3.19 bets
on slots being sure that those bets are not small at all.
I also checked the bonus rules of several other casinos. I know BetAt casino is very respected at this place. And I can understand why.
They have the same rule for bonus but with one small and important addition:
"12.4.3 A user who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease
their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce condition 12.5, but each case will be investigated and acted upon accordingly. We strongly
discourage this type of play. You have been warned. "
Pay attention to highlighted text. So If I played at Bet At casino I would know FOR SURE that the minimum bet I can make after 10 bet spins is 5 euro per spin.
Not less. Now how could I know about EXACT limits in case with Fortune room's rules? Does the word SUBSTABTIALLY give you exact information about that? Can this non-specific rule be applied in order to confiscate winnings and deposit?