Be Wary of Casino-Mate

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OZman

Newbie member
PABnononaccred
Joined
Sep 14, 2017
Location
Australia
I would also advise to look at other online casino's. I have had awesome success with Jackpot City and Royal Vegas, but unfortunately these are no longer available in my country. Today I tried casino mate (casino-mate.com]) and had nothing but problems. For example:

- All there microgaming games no long work, however they are all still available to play on their website. You can click on them but they just error out. I have been told that casino-mate are no longer taking bets on these sites. This might just be in Austalia.

- I deposited $600 and they added $200 in bonus. I spent up to $80 trying to get various games to work. At the end I thought it was too hard so I tried to withdraw (my balance was now over $1000) after an hour or so. I was told I could not withdraw anymore than $400! A loss of $200 without actually loosing! I tried to have the billing department sort it out but they were not interested.

So please beware of my issues before you sign up to casino mate. I certainly wouldn't recommend them.
 
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osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
I would also advise to look at other online casino's. I have had awesome success with Jackpot City and Royal Vegas, but unfortunately these are no longer available in my country. Today I tried casino mate and had nothing but problems. For example:

- All there microgaming games no long work, however they are all still available to play on their website. You can click on them but they just error out. I have been told that casino-mate are no longer taking bets on these sites. This might just be in Austalia.

- I deposited $600 and they added $200 in bonus. I spent up to $80 trying to get various games to work. At the end I thought it was too hard so I tried to withdraw (my balance was now over $1000) after an hour or so. I was told I could not withdraw anymore than $400! A loss of $200 without actually loosing! I tried to have the billing department sort it out but they were not interested.

So please beware of my issues before you sign up to casino mate. I certainly wouldn't recommend them.
Since the new legislation has come into effect in Australia it is a good idea to pop over to support and ask them can you play at their casinos. I am thinking that is the reason why you can't play the MG games, maybe MG pulled the licensing from the MG only casinos. Also how can you say you lost $80 when you tried to withdraw $1000 by my calculations that is a win of $200 over starting balance. If you played with the bonus then I'd say they are being generous by allowing you to withdraw $400.

On the other hand Casino Mate shouldn't have allowed you to sign up with them in the first place if you can't play the games.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
From our review Casino-Mate:
Microgaming, Betsoft, PlaynGo and Quick spin – can be played on your mobile or on your browser.
So are you saying Microgaming is not available to Aussie players?
 

snotter999

Dormant account
Joined
Nov 5, 2014
Location
Newcastle Australia
So you deposited and took a bonus, didn't get thru the bonus playthru and tried to withdraw.
Then they let you withdraw you real money but not your bonus wins.

So what's the problem?
Only issue here i see is you didn't read t and c's and don't understand how bonus works!
 

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