Casino Complaint Aztecasino refuses to pay!

onlineplayer188

Dormant account
PABnonaccred
PABnononaccred2
Joined
Jun 3, 2009
Location
USA
I deposited back in Feburary with Aztec as after meeting their paythough requirements i tried to cash out.

Months went by with little to no communication, then I get a email from Jon claiming a review of my account has been done and there are "irregularites" and they are not paying me. I ask for an explination and they REFUSE. He then offers to me that they can do another review. Well now they wont even answer my calls or email.

I have been in contact with TOP Game Solutions who at first were helping, now they have gone radio silent as well. They claied that they would get involved if the operator confiscated my funds for no reason. They do not anser my emails now either.

Aztec claims on their webasite to be licensed with Gibralter Gaming Commision, i called them and they are in fact NOT licensed there.
 

lehmantodd

Dormant account
Joined
Apr 1, 2008
Location
Ibiza-Tel Aviv-New York
i actually know those guys

from my personal experience (running some consultancy), there are now much more fraudsters and bonus seekers going on (and of course, alot of great great players) , and knowing those guys, i would say there is a good reason why they dont pay the guy. they have pretty good reputation
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I deposited back in Feburary with Aztec as after meeting their paythough requirements i tried to cash out.

Months went by with little to no communication, then I get a email from Jon claiming a review of my account has been done and there are "irregularites" and they are not paying me. I ask for an explination and they REFUSE. He then offers to me that they can do another review. Well now they wont even answer my calls or email.

I have been in contact with TOP Game Solutions who at first were helping, now they have gone radio silent as well. They claied that they would get involved if the operator confiscated my funds for no reason. They do not anser my emails now either.

Aztec claims on their webasite to be licensed with Gibralter Gaming Commision, i called them and they are in fact NOT licensed there.

from my personal experience (running some consultancy), there are now much more fraudsters and bonus seekers going on (and of course, alot of great great players) , and knowing those guys, i would say there is a good reason why they dont pay the guy. they have pretty good reputation

Eh?

Who's the FRAUDSTER here then?

This is PRETTY DAMN SERIOUS fraud on their part, whatever else they may have in the way of "reputation".

IF they lie about where they are licensed, and do so so as to appear to be licensed by one of the few RESPECTED Jurisdictions, they are already up to no good BEFORE any facts about this case need to be investigated.

If they are indeed licensed by Gibraltar, they are NOT licensed PROPERLY, and whatever license they think they have does NOT clearly cover this particular portal.

You won, it takes them MONTHS to find non specific "irregularities", then both they, and Top Game, go silent.

Does not exactly inspire confidence:rolleyes:
 

onlineplayer188

Dormant account
PABnonaccred
PABnononaccred2
Joined
Jun 3, 2009
Location
USA
Both Aztec and top-game continue to not respond to any emails. When i call C/S they tell me to email finance. I explain that they do not respond to any email. They tell me "sorry there is nothing they can do". I find it hard to believe that Customer service has no way of helping out.
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
crock!

from my personal experience (running some consultancy), there are now much more fraudsters and bonus seekers going on (and of course, alot of great great players) , and knowing those guys, i would say there is a good reason why they dont pay the guy. they have pretty good reputation

You know them because you are a shill/or work for the company.

To the op: If they have lied about there licensing then you probably don't have much hope in getting it resolved or seeing your money. I'm not saying to give up but it may not be worth all the hassle.

Just warn others, make a cuppa and play at any of the accredited casino's listed on the meister.

Good Luck

Matt
 

onlineplayer188

Dormant account
PABnonaccred
PABnononaccred2
Joined
Jun 3, 2009
Location
USA
I have relieved a partial payment from Aztec although its a small percentage of what they owe me it is a start, Hopefully they will pay the balance owed to me.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I think this is another sign that just points to the fact that online casinos are in trouble financially...not all, but many of them. I'm not surprised. We seem to be seeing partial payments and installment plans where casinos should be able to just pay up.
 

onlineplayer188

Dormant account
PABnonaccred
PABnononaccred2
Joined
Jun 3, 2009
Location
USA
it has now been over a week since i have heard from Topgame on this issue. Its rather frustrating when the software provider goes "Radio Silent". They did help to get me a small partial payment, not sure what they are going to do re the remaining balance.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
from my personal experience (running some consultancy), there are now much more fraudsters and bonus seekers going on (and of course, alot of great great players) , and knowing those guys, i would say there is a good reason why they dont pay the guy. they have pretty good reputation

Good reputation? Alles ist relativ, right? :rolleyes:

You can have the honors to let them know they've been "pitified".
http://casinomeister.com/rogue/aztecasino.php
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
Good reputation? Alles ist relativ, right? :rolleyes:

You can have the honors to let them know they've been "pitified".
http://casinomeister.com/rogue/aztecasino.php

check it now
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it has this our experience and a passionate management and team of employees we are committed to fair, secure and entertaining casino games.
CasinoStates is a wholly owned subsidiary of Phemosis Investments Ltd, Cyprus based company.
CasinoStates is licensed for business in Costa Rica.

at one month ago was gibraltar now they are cyprus and licensed in costa rica?
 

onlineplayer188

Dormant account
PABnonaccred
PABnononaccred2
Joined
Jun 3, 2009
Location
USA
I recently spoke with Jon and he has confirmed that Aztec has agreeded to pay the full ammount owed. Today I recieved my first payment today as promised.
 

Iredge

Dormant account
PABnorogue
Joined
Aug 25, 2010
Location
Spain
Drag me to hell!!

Hi,
Aztecasino is the actual reason why I found this forum.
I registered to their casino and, being in the businness myself in Gibraltar (the real Gibraltar not the one in Costa Rica LOL), felt attracted by a wooping bonus of 800%.
After making a small deposit of 40$ ad playing the slots for what seemed liked working days (45 times wagering requirements is a lot), I was finaly able to withdraw my winnings.
Back then the staff was cool and helpfull. Any question asked was answered on the spot.
I then asked for a 300$ withdrawal and sent my docs right away. I got an email from their financial department 48hrs later saying that my docs where approved and that my withdrawal was under way.
Then the waiting game started. After a week, as there was still nothing on my moneybookers account I began to worry.
As I said before, I am in the bussiness myself and I know that sometimes there are delays and payment interface problems. So I contacted the Reps and asked them if there was any problem with my payment. They then confirmed that everything was allright and that I would get my money "Very Soon".
Then two weeks passed so I went up a noch and contacted the financial departement which ensured me that the withdrawal was underway, and again that I would get my money Very SOON.
Did I mention that in between I learned that their average payout delay was 3 weeks. 3 WEEKS!!! I then felt a shiver in my back.
No casino in its good sens should take 3 weeks to payout, especialy through moneybookers.
So I started sending emails to Jon who said that he would look into my outpayment on monday or tuesday of this week. Well this is wednesday and no reply. (thinking of it and reading the previous threads it has probably to do with the infamous John DOes of the fake adress)
The worst is that when I go into the chat within the casino interface, I get no reply at all now.
Lucky enough that was a small deposit and a small withdrawal. I really feel for the ones who won 100.000 $ and get this type of issue/scam combined with the max weekly withdrawal of 1250 $ :what:
I will let you know here if I ever get my money which is very unlikely. But I am willing to give them a chance. All I have to do for now is just forget about it and maybe for christmas my 300$ will miraculously land in my moneybookers account unexpectedely. :notworthy
 

onlineplayer188

Dormant account
PABnonaccred
PABnononaccred2
Joined
Jun 3, 2009
Location
USA
Aztec has not lived up to their agreement. Jon is once again non responsive to emails and they have not paid me according to the plan they offered me.

I have also tried to get in touch with Top Game and they are now non responsive as well.
 

billy_g22

Dormant account
Joined
Sep 22, 2010
Location
California
I have a payout of $600 from them I've been waiting for since The beginning of May. I received one email back in July saying my withdrawal has not been overlooked. But that's it. I wouldn't hold my breath.
 

onlineplayer188

Dormant account
PABnonaccred
PABnononaccred2
Joined
Jun 3, 2009
Location
USA
over a month now since last form of contact with them and not a penny of the balance the agreed to pay has been sent to my account
 

onlineplayer188

Dormant account
PABnonaccred
PABnononaccred2
Joined
Jun 3, 2009
Location
USA
I have still had no response from Aztec on our agreed payment of my winnings, i have tried to contact TopGame on a few occasion however they do not respond to my emails either is there a TopGame rep on this site?
 
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