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Casino Complaint Aztecasino refuses to pay!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by onlineplayer188, Jun 2, 2010.

    Jun 2, 2010
  1. onlineplayer188

    onlineplayer188 Dormant account PABnononaccred2 PABnonaccred

    Occupation:
    Consultant
    Location:
    USA
    I deposited back in Feburary with Aztec as after meeting their paythough requirements i tried to cash out.

    Months went by with little to no communication, then I get a email from Jon claiming a review of my account has been done and there are "irregularites" and they are not paying me. I ask for an explination and they REFUSE. He then offers to me that they can do another review. Well now they wont even answer my calls or email.

    I have been in contact with TOP Game Solutions who at first were helping, now they have gone radio silent as well. They claied that they would get involved if the operator confiscated my funds for no reason. They do not anser my emails now either.

    Aztec claims on their webasite to be licensed with Gibralter Gaming Commision, i called them and they are in fact NOT licensed there.
     
  2. Jun 2, 2010
  3. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    Geesh Sorry to hear that onlineplayer BTW, are they accredied here on casinomeister? I looked for the name here under"accredited casino" but couldn't find it. I like the name too
     
  4. Jun 3, 2010
  5. lehmantodd

    lehmantodd Dormant account

    Occupation:
    full time mom
    Location:
    Ibiza-Tel Aviv-New York
    i actually know those guys

    from my personal experience (running some consultancy), there are now much more fraudsters and bonus seekers going on (and of course, alot of great great players) , and knowing those guys, i would say there is a good reason why they dont pay the guy. they have pretty good reputation
     
  6. Jun 3, 2010
  7. onlineplayer188

    onlineplayer188 Dormant account PABnononaccred2 PABnonaccred

    Occupation:
    Consultant
    Location:
    USA
    what in your mind would be a good reason for withholding payment?
     
  8. Jun 11, 2010
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Eh?

    Who's the FRAUDSTER here then?

    This is PRETTY DAMN SERIOUS fraud on their part, whatever else they may have in the way of "reputation".

    IF they lie about where they are licensed, and do so so as to appear to be licensed by one of the few RESPECTED Jurisdictions, they are already up to no good BEFORE any facts about this case need to be investigated.

    If they are indeed licensed by Gibraltar, they are NOT licensed PROPERLY, and whatever license they think they have does NOT clearly cover this particular portal.

    You won, it takes them MONTHS to find non specific "irregularities", then both they, and Top Game, go silent.

    Does not exactly inspire confidence:rolleyes:
     
    1 person likes this.
  10. Jun 22, 2010
  11. onlineplayer188

    onlineplayer188 Dormant account PABnononaccred2 PABnonaccred

    Occupation:
    Consultant
    Location:
    USA
    Both Aztec and top-game continue to not respond to any emails. When i call C/S they tell me to email finance. I explain that they do not respond to any email. They tell me "sorry there is nothing they can do". I find it hard to believe that Customer service has no way of helping out.
     
  12. Jun 22, 2010
  13. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    crock!

    You know them because you are a shill/or work for the company.

    To the op: If they have lied about there licensing then you probably don't have much hope in getting it resolved or seeing your money. I'm not saying to give up but it may not be worth all the hassle.

    Just warn others, make a cuppa and play at any of the accredited casino's listed on the meister.

    Good Luck

    Matt
     
  14. Jun 29, 2010
  15. onlineplayer188

    onlineplayer188 Dormant account PABnononaccred2 PABnonaccred

    Occupation:
    Consultant
    Location:
    USA
    I have relieved a partial payment from Aztec although its a small percentage of what they owe me it is a start, Hopefully they will pay the balance owed to me.
     
  16. Jun 29, 2010
  17. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I think this is another sign that just points to the fact that online casinos are in trouble financially...not all, but many of them. I'm not surprised. We seem to be seeing partial payments and installment plans where casinos should be able to just pay up.
     
    1 person likes this.
  18. Jul 12, 2010
  19. onlineplayer188

    onlineplayer188 Dormant account PABnononaccred2 PABnonaccred

    Occupation:
    Consultant
    Location:
    USA
    it has now been over a week since i have heard from Topgame on this issue. Its rather frustrating when the software provider goes "Radio Silent". They did help to get me a small partial payment, not sure what they are going to do re the remaining balance.
     
  20. Jul 12, 2010
  21. heador112

    heador112 Experienced Member PABnononaccred3

    Location:
    Germany
    how much you have won there ?
     
  22. Jul 13, 2010
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Good reputation? Alles ist relativ, right? :rolleyes:

    You can have the honors to let them know they've been "pitified".
    http://casinomeister.com/rogue/aztecasino.php
     
    2 people like this.
  24. Jul 20, 2010
  25. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    topgame

    is there any topgame good casino ?
     
  26. Jul 20, 2010
  27. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    check it now
    You must register/login in order to see the link.
    it has this our experience and a passionate management and team of employees we are committed to fair, secure and entertaining casino games.
    CasinoStates is a wholly owned subsidiary of Phemosis Investments Ltd, Cyprus based company.
    CasinoStates is licensed for business in Costa Rica.

    at one month ago was gibraltar now they are cyprus and licensed in costa rica?
     
  28. Aug 12, 2010
  29. onlineplayer188

    onlineplayer188 Dormant account PABnononaccred2 PABnonaccred

    Occupation:
    Consultant
    Location:
    USA
    I recently spoke with Jon and he has confirmed that Aztec has agreeded to pay the full ammount owed. Today I recieved my first payment today as promised.
     
  30. Aug 25, 2010
  31. Iredge

    Iredge Dormant account PABnorogue

    Occupation:
    Cust rep
    Location:
    Spain
    Drag me to hell!!

    Hi,
    Aztecasino is the actual reason why I found this forum.
    I registered to their casino and, being in the businness myself in Gibraltar (the real Gibraltar not the one in Costa Rica LOL), felt attracted by a wooping bonus of 800%.
    After making a small deposit of 40$ ad playing the slots for what seemed liked working days (45 times wagering requirements is a lot), I was finaly able to withdraw my winnings.
    Back then the staff was cool and helpfull. Any question asked was answered on the spot.
    I then asked for a 300$ withdrawal and sent my docs right away. I got an email from their financial department 48hrs later saying that my docs where approved and that my withdrawal was under way.
    Then the waiting game started. After a week, as there was still nothing on my moneybookers account I began to worry.
    As I said before, I am in the bussiness myself and I know that sometimes there are delays and payment interface problems. So I contacted the Reps and asked them if there was any problem with my payment. They then confirmed that everything was allright and that I would get my money "Very Soon".
    Then two weeks passed so I went up a noch and contacted the financial departement which ensured me that the withdrawal was underway, and again that I would get my money Very SOON.
    Did I mention that in between I learned that their average payout delay was 3 weeks. 3 WEEKS!!! I then felt a shiver in my back.
    No casino in its good sens should take 3 weeks to payout, especialy through moneybookers.
    So I started sending emails to Jon who said that he would look into my outpayment on monday or tuesday of this week. Well this is wednesday and no reply. (thinking of it and reading the previous threads it has probably to do with the infamous John DOes of the fake adress)
    The worst is that when I go into the chat within the casino interface, I get no reply at all now.
    Lucky enough that was a small deposit and a small withdrawal. I really feel for the ones who won 100.000 $ and get this type of issue/scam combined with the max weekly withdrawal of 1250 $ :what:
    I will let you know here if I ever get my money which is very unlikely. But I am willing to give them a chance. All I have to do for now is just forget about it and maybe for christmas my 300$ will miraculously land in my moneybookers account unexpectedely. :notworthy
     
  32. Nov 5, 2010
  33. onlineplayer188

    onlineplayer188 Dormant account PABnononaccred2 PABnonaccred

    Occupation:
    Consultant
    Location:
    USA
    Aztec has not lived up to their agreement. Jon is once again non responsive to emails and they have not paid me according to the plan they offered me.

    I have also tried to get in touch with Top Game and they are now non responsive as well.
     
  34. Nov 5, 2010
  35. billy_g22

    billy_g22 Dormant account

    Occupation:
    supervisor
    Location:
    California
    I have a payout of $600 from them I've been waiting for since The beginning of May. I received one email back in July saying my withdrawal has not been overlooked. But that's it. I wouldn't hold my breath.
     
  36. Dec 11, 2010
  37. onlineplayer188

    onlineplayer188 Dormant account PABnononaccred2 PABnonaccred

    Occupation:
    Consultant
    Location:
    USA
    over a month now since last form of contact with them and not a penny of the balance the agreed to pay has been sent to my account
     
  38. Jan 18, 2011
  39. onlineplayer188

    onlineplayer188 Dormant account PABnononaccred2 PABnonaccred

    Occupation:
    Consultant
    Location:
    USA
    I have still had no response from Aztec on our agreed payment of my winnings, i have tried to contact TopGame on a few occasion however they do not respond to my emails either is there a TopGame rep on this site?
     

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