Bonus Complaint Aware of wild jackpots casino. Declined 6000€

[d1993]

What you fail to understand is that this is not a forum to try and punish a casino into making them pay - which seems to be your intention. The complaint sections are where we try and solve problems. Your intentions were/are clear: you want to bring grief to the casino because you failed to read the terms and conditions which were clearly located on the bonus terms page. You screwed up - no big deal. Most of the experienced players on this forum can attest they they have done the same thing in the past, and they chalked it up as a lesson learned.

Don't blame other people for your mistakes. As you're quickly discovering, this will garnish no sympathetic ear here.

That's true words and I already said that I also did a mistake and didn't clicked the link to the full terms. The welcome bonus page just include the text "0% - no permited games" so I thought that means that this games are not available for playing through the bonus.

I think that wild jackpots had to put the sentence that they are not paying if You play those games on the same site not on an other. A usual gamer like me thinks ok you can play that games but they wouldn't play through the bonus.

That's the only point I wanted to say. They do not have clear terms in my opinion and blame the players for this.

I can't take the full blame on me. If you want you can delete this thread

I'm not happy how this ended up because I liked that casino. It was fast and had an good support until I wanted just to withdrawal my money

 

[spoton]

3) Progressives are just as random as the rest, surely, so again these should not be banned. It's also something of a trap for the unwary because it's the big progressive jackpots that tend to be used as the lure to convert visitors into players.

I may be totally wrong here, but when playing progressives I guess a sum of each spin goes to the jackpot, which may lead to the casino not getting as much back as they would if the player played a "normal" slot.

 

[Casinomeister]

...

I can't take the full blame on me. If you want you can delete this thread...

Rough day for reading?
https://www.casinomeister.com/forum-faq/forum-policies/

 

[d1993]

Rough day for reading?
https://www.casinomeister.com/forum-faq/forum-policies/

Sorry but I have a job and registered just yesterday. I did not had the time to read the full policy.

I am not ashamed speaking the truth. I'll stay with the opinion that the casino bear part of the blame.

They should clear there terms

 

[vinylweatherman]

I may be totally wrong here, but when playing progressives I guess a sum of each spin goes to the jackpot, which may lead to the casino not getting as much back as they would if the player played a "normal" slot.

This doesn't affect the RTP though, and casinos choose to have progressives as they attract players through the door. They also benefit hugely if one of their players wins a big jackpot because of all the free publicity they get for their site.

Publicity that a player got a substantial win confiscated "because they played a progressive" can backfire as it could give the impression that the casino pocketed the payout, which was not even theirs to start with, but contributions from all players on the network. Surely being able to say "A new player won some €6000 on their first time with us. He played the progressive game ............" is much better PR.

 

[hedgehok]

Sorry but I have a job and registered just yesterday. I did not had the time to read the full policy.

I am not ashamed speaking the truth. I'll stay with the opinion that the casino bear part of the blame.

They should clear there terms

Lass gut sein, 1000€ sind doch auch was.

 

[d1993]

Lass gut sein, 1000€ sind doch auch was.

Ich habs verstanden. Mit gehts dabei aber ums Prinzip.

 

[slottymcslot]

Everything aside, this all seems silly. Why exactly are progressive slots banned whilst playing with a bonus? How does it hurt the casino more than a regular slot? Isn't the house edge of progressives normally HIGHER, giving the casinos a bigger edge over players? Seems nonsensical.

 

[vinylweatherman]

Everything aside, this all seems silly. Why exactly are progressive slots banned whilst playing with a bonus? How does it hurt the casino more than a regular slot? Isn't the house edge of progressives normally HIGHER, giving the casinos a bigger edge over players? Seems nonsensical.

It shouldn't be a problem for casinos unless they have a large number of players who specifically target the progressives with large bonuses. If they have a good cross section of players, all their slots will get roughly equal attention, so as a whole, players will be taking the rough with the smooth, and the average RTP of all the games will be what determines the level of profit.

Simple and straight forward terms are also good for business and PR. For a player, the simplest concept is that a slots bonus is for playing slots. There is no need to worry about terms and conditions provided they don't start playing Blackjack or Roulette with it. This simple concept just wasn't good enough, and it very much gives the impression that the convoluted terms were designed to catch out the unwary slots player who still thinks that the term "slots bonus" is self explanatory.

Maybe it's the convoluted terms that are putting off the casual player who wanders blindly into one of the pitfalls and it scares them back into sticking with what they know, the domestic land based scene. The internet as a whole has a reputation for being "cowboy town" where rip offs thrive due to the difficulty of enforcing the law online. This will end up with an unusually high ratio of "smart players" vs casual players, which leads to the "arms race" that we see fought out in the terms and conditions.

The simplest solution would be software enforcement, yet the industry seems to prefer using terms and conditions to confiscate wins after the fact. Software enforcement would keep the casual and naïve player safe from their own naivety, and the smart players would find their tactics blocked by the software, so no chance to "get one over" on a casino through trying to force them to erroneously pay what they shouldn't, or use forum blackmail and misrepresentation to force a casino's' hand.

 

[Alfran]

it is a painful lesson. but quite a common term, i have seen it on many sites.
you are lucky they paid some. trust me.

 

[partyhummel]

well... after reading this...

i am going to open an account at wild jackpots during the next days. I really like the thought that they sat together to find a way to at least cash out a part of the pleyers winnings after violating the rules. thats a very customer friendly spirit which i highly appreciate.

btw: prinzipienreiterei ist bescheuert. ;-) sei froh, dass du überhzaupt etwas bekommen hast.