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Comments Welcome Awards for 2013 - let's hear it!

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not really sure about other categories because i (almost) totally stopped playing casinos in past few months but i can comment on 2 categories

1) best new casino
Guts or betat (not sure how new betat is though), but nothing compares to guts cashouts times :P

and

2) Worst (of the worst, like the worst slot released in past 900+ years)
gotta be Secret of Stones for me. Its by far my worst online slot experience in years. I got so mad that i even played 10k spins for free money and never, ever managed to win something decent, it was always on constant way down. Its like they released this slot just to lol at us.

althrough im a bit grateful to netent and their new slots, as they totally killed my desire to play slots any longer so now i just deposit a few bucks once a month and play non-nenent slots :P I guess it actually saved me some cash in the long run, and thats not a bad thing is it :P

Mind u netent was my fav and some of their old slots are still among the best for me, but 'new gen' of their slots is, gently said, crap.
 
OK, my two penn'orth:

Best Casino of 2013 - US Friendly
Not an American with restricted choices, but going by the general consensus - 3Dice.

Best Casino of 2013 - Global
NOT 32red - they are great, and have provided hitherto a benchmark for the rest. I'd say Sky Vegas or Paddy Power, ones that reach most countries and have rapid CS and even quicker payouts with complaints almost non-existent and a massive selection of different softwares. I just cannot entertain a casino that has taken a step backwards NOT falling from its podium.

Worst Casino of 2013
Got to be casino770, sorry 'NetBet' (not to be confused with sites of a similar name) with the most intransigent CS and rep I have ever seen plus myself having to rewrite their promo T&C's for them. Amateurs.

Best Casino Group - Global
Ladbrokes (while they still have MG).

Best Casino Group - US Friendly
Has to be the Jackpot Capital simply because they alone seem to be able to find a way of paying US players promptly.

Worst Casino Group

Have to side with KK - (don't)Rush-more with the 2880-hour pending period. Work that one out....

Best New Casino of 2013
GUTS by a stretch.

Best Rep
hard to choose, GUTS' Ben or Sacha from L247 for smashing the spammers.

Worst Affiliate Experience of 2013

Dunno, I don't promote anyone.

The Ted Loh Humanitarian Award
Webzcas for his coal walk, plus a bit of sympathy because he has to endure Trashton Gate every fortnight.

Worst Blundering Screw-up 2013

'NetBet' (not to be confused with sites of a similar name) brazenly ripping off iNetBet's distinctly coloured logo. Un-****ing-believable.

Best Gaming Experience Award 2013
WMS slots - always distinct and innovative.

Stupidest Named Casino
Red Rabbit - reminds me of a woman's bedroom assistant ermm.... splutter. But their batteries ran out earlier in the year I believe.


Best Affy Program

Dunno I don't promote.

Most Annoying Affy Program
Dunno I don't promote.

Biggest Disappointment of 2013
Netent going quantity over quality with 'death by a thousand cuts' slots......

The Most Annoying Forum Member
Me.

NEW Categories!

Best New Slot 2013
Playboy.

Worst New Slot of 2013
Smeg-O-Matic?

Biggest Scam of the Year 2013
Playtech NOT paying jackpot winners directly and handing the cash over to basically dishonest and disingenuous casinos that invariably end up keeping some or mysteriously going insolvent. SHEER FILTH.

Spammers of the Year:

A toss-up between Casino Rewards and 888.com.

That's me done............
 
Best Casino.... Betat ( opened before 2013 i think )

Best New Casino 2013.... Guts

Best Casino Group.... 32Red

Best Casino Rep.... Toss up between Igor & Ben

Best Software.... Microgaming

Worst Software.... Betsoft

Best Slot.... Thunderstruck2

Worst Slot.... DrWatts Up

Most Kindest Slot.... Thunderstruck 2. Had my best wins from this in 2013, closely followed by Playboy

Tightest Software.... Net Ent

Most Generous Software Free Spin Giver.... Net Ent
 
Best New Casino - Guts
Best Casino - well,..here.i.am.divided.,50% to redbet 50% guts, Bet AT Second Place, and 32Red 3rd, they have ended with the weekend payouts :(
Worst Casino - the same as all other years- cool cat
Worst Casino Group - Virtual
Best Managger - CasinoBen / Andy Redbet,. - between these 2 i am also divided, allways got extremly good answers when contacting them
stupidiest casino trick - virtual group tricks
biggest dissapointment - 32Red also (never thought that they could end with the weekend payouts) - now there´s "ZERO" casinos from Mg (download software) paying at the weekends
best casino experience - slots capital - some good cashouts, actually 80% of my cashouts was from them
best robot - vortan007
 
guts and bet at certainly are the 2 stand out casinos this year that ill happily return to after trying them, 32 red remains my favourite mg download casino since ive never had issues with cash out , regular bonuses, and live chat always quick.

other notables for me that ive enjoyed playing at this year

redbet, unibet, butlers too occasionally

favourite slots this year have to be old ones - dead or alive , IR, BDBA, had good wins on all of them, most dissapointing could be any of the plethora of reskinned mg and net ent releases,
 
My only input can be from the USA side.

3 Dice: best overall for customer service and software.

Now they may be a smaller casino but don't let that fool you.They strive at making USA customers feel welcomed. They strive to give you games that are entertaining. Their global chat is one of the best parts of this casino. They constantly entertain us and find new ways to amuse us. There reps top notch, I wish other casinos would learn from them. 3 Dice is more than a casino it's a lifestyle. They give the best that they can to their customers.

Friendly people. fun games. free tourneys, and a wild night in chat, who can ask for more.

Enzo as best casino manager: this man has tried to cater to our every whim. Let me tell you he asks for constant feedback, good and bad. He works with his customers and for his customers, how many other casinos can we say that happens at? Name one rep at another casino. Exactly my point.

Best customer service all around: immediate feedback and help. There is always a live rep. I have had reps come to help me on days they were not working because I needed something. That is what customer service is all about.

Best global entertainment: Live chat-- man you can't buy this kind of entertainment. As well as there chat games that they will host.

So other USA casinos - you have a lot of work to do if you want to woo my business from 3 Dice.
 
yes best new casino. bet at defo but also need to think about lucky24/7.. very good new casino too. never won at guts but also very good. its a hard one this year bryan...

best casino= 32 red without any doubt in my mind. must of made over 1 million £ deposits in the 8 years i played, and never once had any cashout problems. c/s outstanding, as long as same management, i will be playing here as long as they have this casino on the net..

worst decision= defo lads change to playtech, terrible sign up bonus wr, and sticky also! give them 6 months, and they will be back on another platform, thats for sure...
 
Have you had the pleasure of playing Max Damage and the Alien Attack?
I certainly didn't have ANY pleasure on that pile of shite! :mad:

But that doesn't qualify for the awards anyway because a) It wasn't new this year, and b) It's not classed as a slot.

Nice try though :thumbsup:
KK
 
I know I'm late but these are my picks:

Best Casino of 2013 - Global

GUTS was in 2013 what was Redbet in 2012. GUTS.


Worst Casino of 2013

The rebranded 770, aka Netbet.


Best New Casino of 2013

Guts.


Best Customer Service 2013

I'll go with GUTS even though they never managed to fix their intermittent server issues at 100%. (And no Ben, it's not just me).


Best Casino Manager of 2013

It's a toss up between Andy and Ben, but since I gave it to Andy in 2012 and this is GUTS' year IMO, I'll have to go with Ben.


Biggest Disappointment of 2013

Netent for not fixing their past mistakes + releasing fun slots with shitty paytables.
 
For me ...

Best Casino : 32Red, just going on trust (more important to me anyway)
Best US Casino : 3Dice
Best New Casino : Guts
Worst New Casino : Agree on Netbet
Worst Software and Releases : Netent, for the awful gameplay, payouts etc
 
Best casino - Redbet

Prompt payouts, fast & helpful live chat, awarding loyalty program (and you don't have to wager 10s of k's a month) + a responsive and helpful rep.

Best new casino - GUTS

Some problems with the games working properly especially at start but still stood out in a good way. Nice bonuses, helpful live chat, a WIDE variety of games to choose from and a great rep.

Best casino manager - CasinoBen

Fast and helpful - makes you feel like the special snowflake :)

Best Customer Service - 32Red

Continues to be extremely fast, polite and helpful - can't ask for more than that.

Best Gaming Experience Award - NetEnt

Lots of new games released this year with great graphics and new gameplay ideas. Have to love the new medium to high variance games - keep e'm coming (I'll keep myself busy with South Park and Creature from the Black Lagoon until then).

:thumbsup:
 
Best Casino of 2013 - Global

Gonna go with Unibet . Fast withdrawls , love the slot selection , good support and because had the best luck there this year :) .

Worst Casino of 2013

Im just gonna go with Top game casinos never heard anything good from them tbh.

Best Casino Group - Global

Casinoluck/Nextcasino . Good promotions, fast responses to emails and really good overall in everything

Best New Casino of 2013

Guts


Best Customer Service 2013

Guts/Unibet

Best Casino Manager of 2013

Ben. Helpfull,fast answers and generous :thumbsup:

Biggest Disappointment of 2013

Still haven't won the jackpot on Mega Fortune :D
 
I disagree with this statement. Cashout times are merely one aspect of what makes a casino good. Granted its nice to have withdrawals paid same day if you can cant deny but to many having to wait a day or 2 is no big deal, not when you know your going to get the cashout. If your that desperate that you need to have a withdrawal paid within an hour, you probably shouldnt be using what funds you have to gamble in the first place :p

I`m not a member of Guts yet so I cant vouch nor back up any ones opinions of them but the general consensus is that they are very good and they probably are. But until I`m a member I still cannot think of any casino that treats me the way 32Red does.

How many free chips has Guts or any other casino sent its members this year? I`ve had them quite often from 32Red. Anything from 25 up to 50 credits. I get free spins on new slot releases quite often too. How many deposit match bonuses do you get from other casinos? Compared to 32Red not many and certainly never usually 100% matches and above which 32Red chucks out ALL the time. And on the days its not 100% its quite often 75% or 50%. Ive got 24 casinos on my pc and get emails every day from a lot of them, but I dont get offers like this very often. With 32Red its kind of a given that on any day I log in im going to get a fairly decent match deposit bonus.

People seem to be berating 32Red slightly because ok yes it no longer processes withdrawals on weekends and ok yes if your one of those people that `needs` to have their money there and then I can see why this bothers you but Im not one of them and I can wait a day or two. I still receive fantastic match bonuses, regular free chips and not a paltry fiver like many casinos throw your way, great customer service, reps who look out for their players and a 100% completely hassle free gaming experience.

Barring the weekend withdrawals their faultless still and for another year running they still get my vote as number 1

You said all i was gonna and more.

CS is brill especially Liam who even made me an xmas tree awh...

So MG still 32red for me and Netent Redbet :)
 
Best new casino... Guts. It was a tough call, as Bet-at has won me as a customer as well, in fact, I play more often at Bet-at I believe. But Guts has did quite a number of things in a new way, and it's good to see something fresh that works.

Best Support... Hands down 32 Red. 3Dice has a small team of great reps too, but I think to maintain consistent quality with a large staff is something else beyond a few hand-picked key players. Anyone I've ever dealt with at Bet-at has been excellent, but they don't offer 24/7, so that rules them out as best, especially since their down time is my prime time to play.

I won't nominate them, but once again I want to give a nod to the support team at Club Gold. I do wish the casino would put certain things in place (like being able to check your remaining wagering) or making a cashout when you've taken a bonus, that don't require a reps help, they can get pretty swamped as evidenced today.

Best Casino Rep: Gonna nominate Mark_32Red this year. He's been great to us for years, and I've noticed this past year that Path has stepped away somewhat from doing the posting for 32Red, and that's been assumed by Mark largely.

Best Casino Manager? Probably Stockholders and Employees should really be picking that one! I'll pick Enzo of 3Dice this year. He continues to retain great staff, co-ordinates with design teams to bring us new and innovative slots, is accessible to customers, and by his own account a great dancer. He's really built 3Dice from the ground up, and I think he deserves this nomination.

Biggest Disappointment of 2013. Losing Playboy from MG and NetEnt banning Canadians from some of their games like South Park and Creature from the Black Lagoon. It's one thing to not be able to play at certain casinos or softwares, but when only some games are restricted from a provider at a casino, it just doesn't feel right.

Most annoying forum member... Dunover, just because his loud infommercials for this covered award are waking me up at night. I think I had 23 Vote Dunover spam emails today, many in a foreign language. It might have been Klingon.

Best Casino... I'd still pick 32Red and it's really the only casino I would recommend without any reservations to my friends that think they'd like to venture into online gambling. I was glad to see Bet365 get a nomination this year, they are quietly doing a great job, and I only stopped playing because of a technical issue.

Best US facing Casino... 3Dice. And pretty darn great casino for the rest of us.

Best Casino Robot... The Daleks. They are the best robots, and they are coming for Vortran..

And my suggestion and nomination for a new catagory this year ... Best Casino Snack.... BACON. Well, 'cause.
 
Game of the year. Marilyn Monroe. just the right balance of high variance and non-streakiness, a great feature, some huge pays and a well planned out theme. And most important, the player can choose how many lines to play(!) Nice one Playtech, now sort out your prog withdrawal mess

Worst development of the year - The increasing move toward 243 line dominance at Microgaming. To me part of the enjoyment of slots is experimenting/playing with custom combinations of lines and coins. With forced 243 line games you don't have that option, plus you are sunk unless you hit the biggest paylines or do well in the features.

Best Casino Rep: mark32Red. Absolutely excellent communications etc

Biggest Disappointment of 2013. For me this is Betfair, because I still have to use their exchange for non-casino activities and would have hoped they would have made an effort to sort out their rogue status. Less than a decade ago I and many others really believed they were a revolutionary company with earnest intentions. Greed has ruined them.

Most annoying forum member. Won't say, but there are two prominent members on here who have in the past been pretty vocal about the (true) randomness of online casinos but who now seem to fall into line for the sake of a quiet life. Tut tut.

Best Casino. I'm going with the Ladbrokes MG casino, because I simply havent been able to stop winning there this year. It has been great to me and I will miss it. 32Red lose out purely because I didn't get on any kind of streak there and didn't cash out once. Just the way luck worked for me, these are my two favourite MG casinos and I'm perfectly aware the results could have been the other way around.

Worst casino. Ladbrokes Vegas. Terrible promo offers unworthy of the brand. Endless spam. Plus its very existence means we are going to lose the Ladbrokes Microgaming casino

Honorary mention to Intercasino. I'm glad they are still keeping the Cryptologic games alive. So many memories of these games back when Intercasino ruled the world. It wasn't that long ago!...
 
Most annoying forum member. Won't say, but there are two prominent members on here who have in the past been pretty vocal about the (true) randomness of online casinos but who now seem to fall into line for the sake of a quiet life. Tut tut.

Yes my vote for the most annoying forum member goes to those two as well.
 
Stupidest Named Casino
Been searching for about 20 minutes and pretty annoyed that I can’t find it…
It was posted about less than 2 weeks ago I’m fairly sure, and was called “Win A Billion” or something like that with “billion” in the name. I remember it well because the CasinoMeister himself commented that with their $10,000 per month max cash-out it would take a player over a million years to get paid if they DID win a billion!
Now where did that darned thread go… :mad:

It was WinTRILLIONS (even worse!) and the thread is here: https://www.casinomeister.com/forums/threads/playtech-progressives-50-000-seed-fee.59872/

Stupid name, outrageous term combo award.
 
It has been an interesting year at Casinomeister. New casinos, new reps, new members, new scandals. A lot has happened.

We’ve lost two very special members. Seventh777 and Pinababy. Maybe we can’t give them an award but if they can be honored in some way when this year gets summoned it would mean a lot at least for me.

I have a hard time choosing who I want to nominate. So many great people here that I talk to and this year I’ve met some of them too.
I haven’t met the casinos but I’ve been visiting some at least. Normal boring offices :eek2:


Best Casino
32Red No other place have given me so much or made me feel as a special and valued customer. The Slotmeister, Daily tournaments, special Tournaments for CM-members, several contests this year, bonuses and a lot of them, free chips and free spins. They care in a way no other casino does and they always listen.

Best Casino Group
I have to repeat myself. 32Red

Best new casino
Guts of course. It’s the only new casino I play at and they pay very fast 7 days a week.

Best Rep
I wish there were several categories here because I use them for different things and some are outstanding. Some are Swedish, others generous and a lot that don’t respond at all or are very short, and one is just rude. IanO as the most helpful and honest, Ben as the fastest, but two of them all are above all and that’s Pat H. and Redbet-Andy. My choice has to be Andy. He is fun, generous, helpful, honest and he have helped me with so much more beside normal casino things, but those too of course. Thanks again Andy!:thumbsup:

Best Customer Support
I avoid talking to support as much as I can but those I have spoken most to are again the people at 32Red and they are the very best, no doubt about that.


Now I’m not much for giving out bad awards. Stupid people, dishonest casinos, annoying things I try to not focus on so no nomination for that kind from me this year. They are not important.


Last year I asked if it wasn’t possible to give a special member an award for just being who they are, and I thought Rainmaker was perfect. No one was given any award of that kind but I still think that’s a more important one than one for an annoying member.

This year I would like to nominate Jasminebed for that because she is special in so many ways.
I have never seen her posting something she can’t stand for. She is good in giving both people and others compliments. She is helpful to everybody and the subject doesn’t matter. If she has anything to say then she does and I must say I enjoy reading her posts.
Mostly I admire her for always being objective while others can be sarcastic or just evil. It’s a skill to remain calm. I hope you don’t get angry for this Jasminebed. I just spoke my mind as usual.
That’s all from me for this year.;)
 
Best Casino
32Red

Best Casino Group
32Red

Best new casino
Guts

Best Customer Support
32Red

Casino with best payment processing
bet365, due to the weekend processing. Even with no manual flushing they are extremely fast in processing payments and usually much before the reversal period.
 
new comers/ best customer service

I think the best newcomer casino is Punchbets solid look, and great customer service/promos

Bet888 has given great customer service this year for me as well
 
Waited a bit before posting my final "judgement" since i have an ongoing issue in one of my favourite Casinos..

Best Casino overall 2013: 32Red

Even the big fuss about the withdrawals can not influence my opinion, since the level of service i am getting there is immaculate.
Ever since i reached the top tier of their V.I.P. program, i have been happy with all my playtime, be it win or lose, comp or deposit,
flash or download, it's all the same. granted they do not have as much different games as most of the newcomers, or other contenders,
therefore they have more then enough to keep me happy, and i never get bored with their huge palette of slots: to me the whole picture counts, and in this regard there is absolutely no doubt that they are the creme de la creme for me!

I can elaborate as such: the combination of V.I.P. rewards, dedicated and accessible management, 24/7 top notch support and awesome promotions throughout the year, are ahead of any other Casino i play at. thanks for a great year 32Red!


Best new Casino 2013: Guts Casino

There were a few contenders, but let's say the presence of Ben, which i already had befriended through CM and dealt with in Nordicbet, sealed the deal.

I never really got the urge to test the other newcomers properly, except for CasinoLuck: which only just now implemented LiveChat, and where my bond with management is not yet as thick:)

I really like how Ben handles things, and i feel that he has educated his support team very well, if that is the right term.
l really enjoy the layout, and selection of games, and of course they do really pay fast, which is quite nice!
Ben has excellent forum presence and is always ready to help, and as fast as humanly possible.

These points have made my decision easy! Way to go Guts:thumbsup:

Best Casino Manager 2013: Pat Harrison -32Red

I had to choose, yet again, between Ben, Andy and Pat, which first of all i do not like, as i really think all three are top notch, and i'd hate to insult any of them even in the slightest, however this is a competition, and there can be only one winner...

The reason why i choose Pat is quite simple, of all three Gents, he is the one that has pampered me the most. The man's generosity knows no end, and believe me, i've tested it plenty.

On top of that, every communication with him is accompanied with cheerful banter, but there is always a straight answer to any question i may have, on a broad range of 32red's dealings, and in my opinion also sincere interest in my persona, which makes me feel highly appreciated, much more then i probably deserve!

You can say what you want, but that is what you call pizazz! No way anyone has topped that, and i'd be highly surprised if one ever will:)

Thanks for a great year Pat, my vote is yours! :notworthy

Best Us facing casino 2013: 3Dice

Not only do i play there myself, but it's clear from the americans here, and in their chatroom, that they still provide the most entertaining place to be for many a gambler!

They have improved, added a few slots, some of those awesome in my opinion, - they already had a great palette of unique games, so can't go wrong there, and of course, they are really fast in their payments, and really went out of their way to keep providing to the U.S. in a most sacrificial manner.. All Americans that play there would know what i mean.
They are also in my personal top 5, and probably will be forever.

Great support, great management and a decent V.I.P. program, if you are loyal enough: they also excell in fun promotions, provided you are in Chat often, their party's in there are really entertaining!

With the latest addition of "Nice and Naughty Rankings" they show once again they are planning to stay on top too.
So my vote is obvious!:thumbsup:

Best Promotions/Marketing Manager 2013: Mark - 32Red

Simply because there was pretty much always a match-up if needed, if not in 32Red, then in one of the sisters, and a heap of fun promo's to boot. I also feel that Mark's special promotions here for CM-members, are the most frequent, and rewarding
Very helpful guy, and always in for a laugh too, which of course also is a big +1.


Further honourable mentions to CasinoLuck, which are seeming to be a serious contender for next year, in my opinion, and i have also dabbled a bit back to RTG, courtesy of JPC-group, so far i am starting to like them better everytime i visit, very likely i will be promoting them too, but the testing phase is not over yet...

Also I would like to thank Butler's Bingo, where i am currently enjoying the X-mas calendar, despite only having made a few measly deposits, they seem like a great place to be at, but i still have to find a for me desirable way, to get around their Bingo setup, to ensure i get my fill of V.I.P.-ness, without having to deposit a zillion first:)
Iano is obviously a great guy, really helpful and funny, i would guess that if one interacts with him often, he would automatically be on their list for best manager

Also was impressed with the BET-AT teams presence here, and followed their baptism keenly.
I think Igor and his colleagues are up to par with the rest of the top, and i am really sorry my budget didn't really give me room to give them a proper go. Will have to be 2014!

Seems like a few other new ones are heading in the same direction...
That is probably the best from 2013: i really feel that finally, the bar has been raised significantly: in this i am definitely not alone.
CM and it's precious members have definitely played a key part in that!

So my final award goes - like every year, to Bryan and Max, Simmo, Webzcas and Vortran for providing me with the greatest gambling forum on the net!

Best Gambling Forum 2013: CasinoMeister Forum :thumbsup:

Like Tirilej stated in her post, i also don't like to focus on the negative, i am just happy with the great ones we got, be it members or Casino's or Casino-Rep's,

Frankly, if you have been bad, you don't get a prize! nor should the awards podium be fouled with names of the likes of some..
Even bad publicity is too good for those.

I hope i haven;t forgotten anyone, or anything, but that would be my 2 cent, make that one, i might need the other one for one last spin....
 
The best Casino this year is 3Dice

To me 3Dice is the best casino ever, not only for for its wonderful games but specially for its reps that always take good care of everybody, and the chat is awesome.
3Dice is the best casino, continue with your great work :thumbsup:
 
Best casino - Redbet

Prompt payouts, fast & helpful live chat, awarding loyalty program (and you don't have to wager 10s of k's a month) + a responsive and helpful rep.

Best new casino - GUTS

Some problems with the games working properly especially at start but still stood out in a good way. Nice bonuses, helpful live chat, a WIDE variety of games to choose from and a great rep.

Best casino manager - CasinoBen

Fast and helpful - makes you feel like the special snowflake :)

Best Customer Service - 32Red

Continues to be extremely fast, polite and helpful - can't ask for more than that.

Best Gaming Experience Award - NetEnt

Lots of new games released this year with great graphics and new gameplay ideas. Have to love the new medium to high variance games - keep e'm coming (I'll keep myself busy with South Park and Creature from the Black Lagoon until then).

:thumbsup:

Agree!!:thumbsup:

Gonna add Best Slot 2013: South Park
 
As stated in another thread I rarely venture anywhere other than 32Red (I guess that's a compliment in itself) so.....

Best Casino Manager: PatH - haven't had too many dealings with PatH but I know should I need to message him he will help and reply pretty quickly, plus if the casino is still going strong after 10+ years, a lot of credit has to go to the guy at the top.

Best CS: 32Red - Always happy to help, and you can have a laugh and the odd discussion about the footy with 1 or 2 of them. I suppose when the customer has a laugh with the CS it says a lot as they're at ease knowing whatever query they're going in there with it will be sorted.

Best Casino: 32Red -Best all around for me, I know there was a bit of fuss about the weekend payments thing but it hasn't really affected me that much, if I have money to gamble on a Friday night, I will surely have money at 1 side for whatever I intend to do over the weekend, so I can wait 48 hours to be paid should I win.
 
Incrediblestuffs post was brilliant i must say :)

Best casino

I play 32red the most because of their wonderful bonuses (sister sites included)... I don't give a damn about their no weekend cashouts, they are still second to none in my book.

Best newcomer

Well same as nearly everyone here GUTS of course,

I really got to say that there should be a best CS award and IMO this should go to Liam at 32RED...he makes me laugh plus he's from the same neck of the woods as me. ;)

Last but not least another award award for most opinionated FM

Drum roll gasp...gotta be hands down Nifty, realistically speaking,he says what everyone else is thinking, close second would be Tiregil i think her name is...fair play :)
 
Best Casino 2013- 32Red

Worst Casino 2013- Ladbrokes!!! without a doubt!

Best Casino Manager 2013- Not sure if he is a manager but I'm saying Mark from 32Red for keeping the 32Red sloto tournament going and being available to pay prizes every month! and also being available to help with issues any players on here might have.

Best Customer Service 2013- 32Red- more notably Georgina at 32Red, Now I've had a good moan about certain things this year to 32Red but they have always resolved my issues, as they have done every year. Georgina has to be the most happy go lucky person 32Red employ, no matter what time of day it might be she is always pleasant and helpful and has made my day a few times this past year.

Is there not an award for the quickest paying casino? LOL I swear I'd give that to Skybet, if I could and assuming they are even registered here. Two withdrawals I've had their and both have hit my PayPal account within 10 minutes, that is what you call service!
 
Despite a few initial hiccups (payment related) - I've got to throw "Mr Green" into the mix in terms of overall experience. I've played there a lot this year and the game choice/presentation (mobile and online) are utterly superb. The whole thing works really well. I'm not sure when in the year it happened either, but if I withdraw nowadays, it's in my account within the hour - used to be next day.

Can't get past 32Red either.

Still predictably, reassuringly brilliant.

I've not really had to speak to anyone at any of the casino's really this year I don't think -- other than the usual CSR's -- ( Pat Harrison probably thought I died :D) however 32Red would win hands down in this regard also.
 
Yo!

I'd like to suggest a couple of new categories - (I'm pretty sure they don't exist already.)


SLOT of the YEAR



and


SLOT of the CENTURY



My nominations would be the new WMS Elvis slot (80 lines, I forget the name) for the former and Dead or Alive for the latter.

Happy Christmas people!
 
hi guys

sorry but I forgot to mention another very good new casino this year that should have a mention here....


BGO CASINO/BINGO
incredible experience and a first class rep in paul....ok need neteller and quicker withdrawls, but I had nothing but an amazing experience with this casino. well done bgo, you deserve a mention!
 
All the netent casino's i played did not disappoint. But the best one is Guts.
They have it all. fast pays, super good customer support, multiple platforms, free spins with no wager, and it seems lots of comps (I didnt get many but then again i didnt deposit huge amounts). Ive thought long and hard on why anyone would not want to play there, and the only thing i can think of is the small 2,50 withdrawal fee. way to go guts! :thumbsup: If you add a free withdrawal once a month, your casino would be 100% perfect in my book.
 
Best casino:
Between Guts, BGO and Nordicbet, think Gut slightly better as I like their layout, site is very user friendly

Worst casino:
LaRomere by quite some distance, only one I have a bad experience with this year, most be learning something!

Best Slot of the year:
South Park and Bierhaus
 
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