Autoplay banned at casinorewards?

[MarcyW]

Has anyone heard of this? My friend wanted to try playing online and I suggested Captain Cooks since they have a generous signup bonus. He won and never got paid and after sending in his documents they told him that it was because he used autoplay. Is this new policy? I only play at casinos I have longstanding accounts with so I haven't done a signup bonus in some time but this seems a little unfair. Why would they have an autoplay feature if you can't use it? I told him to go to ecogra and see what they will do. Are they effective? I feel bad now that I recommended Cooks instead of a casino like 32Red but I wanted him to get some value for his money his first time.

 

[Mr_Zoidberg]

First of al: "My friend wanted....". Sure

Did you already tried to mail them or talked to them in the livechat? Did you get your deposit back?

In my eyes Casino Rewards is very reputable and I don't think they will void winnings or even hold your deposit. When you "abuse" there bonuses you normally just get banned for further promotions for the entire group(which is a fair policy).

 

[Mike031]

Casino Rewards is very reputable and I don't think they will void winnings or even hold your deposit.

I had also never any payment problems with their group and i got my money always within 18-36 hours.

 

[MarcyW]

First of al: "My friend wanted....". Sure

Did you already tried to mail them or talked to them in the livechat? Did you get your deposit back?

In my eyes Casino Rewards is very reputable and I don't think they will void winnings or even hold your deposit. When you "abuse" there bonuses you normally just get banned for further promotions for the entire group(which is a fair policy).

LOL it actually was my friend. I did the signup bonuses at the casinos I play at 2-3 years ago when I started to play.

He emailed them after he sent documents etc and they said he voided his winnings because he used autoplay. I had never heard of this before which is why I asked here. The only bonus I do normally is 32 Red and I've never had a problem if i use the autoplay feature.

 

[vinylweatherman]

LOL it actually was my friend. I did the signup bonuses at the casinos I play at 2-3 years ago when I started to play.

He emailed them after he sent documents etc and they said he voided his winnings because he used autoplay. I had never heard of this before which is why I asked here. The only bonus I do normally is 32 Red and I've never had a problem if i use the autoplay feature.

Casino Rewards had this policy in their murky past, but they have now moved to EZBonus.
Maybe your friend should ask HOW they have determined use of autoplay, as this is a feature that has nothing to do with the server, OR the outcome of the games - it is a LEGITIMATE feature of the Viper lobby, and is heavily promoted as a desirable attraction to players. Casinos can remove autoplay if they so wish, Casino Splendido used to have NO AUTOPLAY on ANYTHING other than slots, but this has now changed.
A complaint to eCogra is worth a try, this does not seem to be the kind of thing it wants to be seen to endorse. Check the T & C to see how prominent this clause is, and how it is phrased. It can be argued that the feature is NOT CALLED "AUTOPLAY" IN THE LOBBY, the button is marked "EXPERT MODE", and a new player may think that this is not "autoplay" since it is part of the casino software, and should not be banned.

Check with this friend that it was not French Roulette that was autoplayed, perhaps with hedged bets. This could turn out to be the real reason for voiding winnings, good ol' fashioned bonus abuse.

This is the first time I have heard of Casino Rewards voiding winnings, normally they lock the rewards account to prevent any bonuses from being redeemed, and tell you that if you keep depositing it should become unlocked.

 

[Zoozie]

Maybe your friend should ask HOW they have determined use of autoplay, as this is a feature that has nothing to do with the server, OR the outcome of the games - it is a LEGITIMATE feature of the Viper lobby, and is heavily promoted as a desirable attraction to players.

I agree it is the client software only that handles the autoplay. The casino can maybe see from the speed of the games that autoplay was likely used, but they can not prove that. Besides it is not the in T&C so how should the player know and besides it does not make sense. They casino might as well void winnings because the player was playing naked or during a full moon.

 

[MarcyW]

Wow I just went to their T&C page and they have this:

If the casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Casino Rewards reserves the right to void winnings.

I guess it is in the terms. That just doesn't seem fair to me. I'm pretty sure he played Thunderstruck, I had told him that was my favorite.

I'm a little confused by the posters saying that autoplay can't be detected. Can't the casino see everything you do when playing? I'm not real technical so I'm lost here.

 

[Mike031]

I had also never any payment problems with their group and i got my money always within 18-36 hours.

Sorry, but this was a confusion by me, because i thought that cinema & crazyvegas are in this group, but they are on "vegaspartnerlounge", so it was a mistake.

but i palyed at one time on yukon gold and get my money, although their 48 hour reversal time really sucks, because i had to wait 5 days, to get my money and this is really too long for a MG Casino!

 

[Mr_Zoidberg]

Wow I just went to their T&C page and they have this:



I guess it is in the terms. That just doesn't seem fair to me. I'm pretty sure he played Thunderstruck, I had told him that was my favorite.

I'm a little confused by the posters saying that autoplay can't be detected. Can't the casino see everything you do when playing? I'm not real technical so I'm lost here.

Damn, what a stupid term. I never saw that before :? Then you can just use autoclicker or your younger brother to click the spin button

 

[Atlanta]

I think Casino Rewards should be boycotted for this and their weak bonuses. And locking players accounts for stupid reasons. They are real cry babies over there.

 

[lojo]

Absolutely LAME!!! The feature is there, why wouldn't it be used?

"Welcome to dinner, there are forks and chopsticks and spoons on the table."

"We hope you enjoyed your meal, but we're sorry - you must now pay the entire bill as spoons are sometimes forbidden. Please come back ,and be sure to tell all your friends about our generous servings and timely service."

LAME LAME LAME. Cap'n, I though you had cleaned up your act!

 

[steinhaug]

They casino might as well void winnings because the player was playing naked or during a full moon.

LOL - I would have gotten real problems with my own reasoning if voided that way!

 

[vinylweatherman]

Wow I just went to their T&C page and they have this:



I guess it is in the terms. That just doesn't seem fair to me. I'm pretty sure he played Thunderstruck, I had told him that was my favorite.

I'm a little confused by the posters saying that autoplay can't be detected. Can't the casino see everything you do when playing? I'm not real technical so I'm lost here.

If they took this action for a SLOTS player it really takes the piss, WTF is up with eCogra, they gave this lot the seal. The only real advantage of autoplay is for games such as Blackjack, where it plays perfect strategy.
They would detect the Autoclicker too, by the same inferences that they detect Autoplay.
The bonus has a -EV in any case, and cannot be beaten just by autoplay, you need some luck as well.

If casinos WITH THE eCogra SEAL are going to start playing these kinds of games, then I will not have any objections to advantage players bending the rules as far as they will flex in order to beat the house. Fairs Fair, if the casinos wants to "advantage screw" players, let battle commence.
If CR hate Autoplay, they are using the wrong software platform, and should change to one that suits their needs, and hope the players follow.


I would also like clarification as to whether the use of Autoplay is specifically sent to the server for the records, or whether casinos are just concluding it on circumstantial evidence alone, such as game speed, and regularity.

 

[aka23]

Wow I just went to their T&C page and they have this:

I see that quote in the terms on the casinorewards.com website, but not on the individual casino websites. Am I missing something, or is the quote not on the captaincooks website or other casino websites?

I know many players who have used autoplay while meeting wagering for bonuses in this group, and I have never heard of an autoplay-related bonus claim problem until now. However, many players have had bonuses denied for other reasons (the usual Casino Rewards successive bonus claim issues).

 

[lojo]

If casinos WITH THE eCogra SEAL are going to start playing these kinds of games, then I will not have any objections to advantage players bending the rules as far as they will flex in order to beat the house. Fairs Fair, if the casinos wants to "advantage screw" players, let battle commence.
.

Amen

 

[aka23]

Casinos can remove autoplay if they so wish, Casino Splendido used to have NO AUTOPLAY on ANYTHING other than slots, but this has now changed.

Right... When I last checked, Casino Kingdom (in Casino Rewards group) had autoplay disabled in their download casino. However, other casino in the group had autoplay enabled.

 

[cynthial]

It makes me wonder what in the world about Auto Play gives the player a supposed advantage that would warrant inclusion in the terms like that?

 

[lojo]

It makes me wonder what in the world about Auto Play gives the player a supposed advantage that would warrant inclusion in the terms like that?

Some promotions have time limits, minimum #x bets, etc. (haven't player CR for awhile, they might not) if you did some big bets in the first few games and made a profit, you could then set an almost break even game on autoplay to lazily grind out your wagering requirements.

There might be other reasons? Hope that helped.

 

[SlotsWizard]

Next they'll be disabling AutoHold in Video Poker.

I don't know about all of y'all but I can play VP and BJ almost as fast as the autoplay can. I'm glad I don't play here - that is such bhliuslt! (I know you like word games Cynthia)

 

[cynthial]

Uhmm, can I buy a vowel please?

 

[footdr]

CASINO REWARDS GROUP SUCKS!

Only group I ever had trouble with. I refused to play at any casino in the group after they locked my accounts and screwed me around for absolutely no reason!

They were rude and the manager was an ASS

 

[daera]

Another reason they might ban auto-play is because I believe a group of players used auto-play 2 years ago, along with other tricks, when Captain's got hit so hard that they ended up being bought out by Rewards.

I'm referring to the incidents that led to the following string:
https://www.casinomeister.com/forum...roup-in-trouble.7596/?highlight=captain+cooks

 

[vinylweatherman]

It makes me wonder what in the world about Auto Play gives the player a supposed advantage that would warrant inclusion in the terms like that?

With Blackjack, it does give an advantage as it allows perfect strategy. However, this case is supposedly about autoplay on Thunderstruck. There is no decision process required, so autoplay is just autospin, and if the GAME IS RANDOM, there is no advantage to spinning fast against spinning slowly, IS THERE MG (from the man who gets 5 rams an awful lot on fast Autoplay at Casino Action "Thursday Thunder" tournament. Is there something about Thunderstruck slots MG know that we don't, such as behaviour differering during fast Autoplay where player gets near consecutive RNG outputs.

It could of course be that this is the big BJ bet FOLLOWED by the grind on Autoplay, which favours slots under the Casino Rewards weightings, and that the aforementioned friend has omitted to explain the wager(s) preceeding Thunderstruck play.

 

[cynthial]

Is there something about Thunderstruck slots MG know that we don't, such as behaviour differering during fast Autoplay where player gets near consecutive RNG outputs.

Yes, my thoughts exactly. It is a puzzlement.

 

[Atlanta]

With Blackjack, it does give an advantage as it allows perfect strategy.

Even if autoplay does gives perfect strategy. The house still has the edge because the player (autoplayer) still must act first. Busting out more often then the house. Also this was designed by MG and therefore Casino Rewards should have either disabled it from there software before being downloaded or taken this issue up with MG.

I dont see the difference if Im going to take the house for a ride via autoplay. If that was the case, It wouldnt matter whether it was with a bonus or just my money. The casino would still take a large hit. Casino Rewards has been pulling this type of $hit every since they became part of the group. I dont fool with them. Go and play their Free $500. Every table game limit is $5. It's almost impossible to get the $200 transfer bonus because of that. They arent worth the time and effort to fuck with.

 

[GrandMaster]

Is there something about Thunderstruck slots MG know that we don't, such as behaviour differering during fast Autoplay where player gets near consecutive RNG outputs.

According to the ecogra requirements, the time between slot spins has to be at least 3 seconds, but even at a much faster rate you would not get near consecutive RNG outputs. The RNG produces numbers at a rate of millions per second.

 

[vinylweatherman]

According to the ecogra requirements, the time between slot spins has to be at least 3 seconds, but even at a much faster rate you would not get near consecutive RNG outputs. The RNG produces numbers at a rate of millions per second.

It's more like one second every three spins at MG, RTG and Crypto are slower. Perhaps eCogra turn a blind eye to this, given all those MG casinos that have the seal.

 

[Tagdog]

I had a large withdrawl from pheonician held up by their risk management department for 2 weeks before getting paid recently. Below was the excuse they gave me. Interestingly they had disabled the autoplay feature so I couldnt autoplay even if I wanted too. Also the term in bold was definately not on their website at the time. It sounds like its definately a we dont like bonus players so we're going to muck you about issue.

Hello xxxx



The reason your payment has been delayed is due to a breach of one of the terms and conditions.



"If the casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Casino Rewards reserves the right to void winnings."



In this instance we will allow your cashin to go through.



However, please be aware that should you use the autoplay feature specifically meet wagering requirements on future accounts, winnings will be void. The autoplay feature is not intended to be used by players who are manipulating a positive expected outcome.



Kind Regards

Jon

 

[vinylweatherman]

I had a large withdrawl from pheonician held up by their risk management department for 2 weeks before getting paid recently. Below was the excuse they gave me. Interestingly they had disabled the autoplay feature so I couldnt autoplay even if I wanted too. Also the term in bold was definately not on their website at the time. It sounds like its definately a we dont like bonus players so we're going to muck you about issue.

Well, what if you are "manipulating a -ve expected outcome", surely there are NO +ve expected outcomes.
Perhaps they should go back to Thumper, no autoplay, and a hell of a lot easier on the hard drive

They have left an easy defence open though, players just have to show the game is -EV with respect to the rate of bonus earned, and their case collapses. OR, players could play at all the other MG casinos, who don't worry about Autoplay one bit (except in the POKER room).

 

[silkprint]

Jeez ..I never would have known some casinos don't allow auto . I use it all the time if I am making dinnner or cleaning the house or something .

 

[SlotsWizard]

Jeez ..I never would have known some casinos don't allow auto . I use it all the time if I am making dinnner or cleaning the house or something .

And that's exactly the kind of abuse (not using AutoPlay in the spirit which it was given) that will get you banned. How dare you do housework?!

lmao

 

[vinylweatherman]

If they don't want their players using it, they should remove it from the casino, not rely on some obscure term to void winnings after the fact. Fact is, they CAN remove the autoplay from, say, Blackjack if they have problems with players using it. Leaving it there to be used is entrapment, given that it is part of the casino lobby itself, not some "cheating" utility players have dug up on the net.

I would suggest any players affected take this up with eCogra, and get their view on this. Point out that the operator CAN choose to provide a Viper lobby without this feature, but choose rather to have a term enabling them to void winnings (and keep player losses when they fail).

 

[SlotsWizard]

Leaving it there to be used is entrapment

I agree. We all know they can disable it, because it's disabled for All Aces at every MG (that could be slightly different because they might not have built the strategy into the software, but that's irrelevant). The way CR is going about the whole thing is rather rogue-ish.

 

[blaqpoet]

And that's exactly the kind of abuse (not using AutoPlay in the spirit which it was given) that will get you banned. How dare you do housework?!

lmao

This really made me laugh

Has anyone heard why these fools banned AP? I guess people doing housework and making dinner while using AP pissed off the casino manager

 

[lojo]

This really made me laugh

Has anyone heard why these fools banned AP? I guess people doing housework and making dinner while using AP pissed off the casino manager

Silly barstards that they are, they don't participate here, so we may never know.

I was amazed that this thing occured, and no one, not even an affiliate, spoke up to explain.

If you know my posting history, you know where I stand on bonus use. And if you see my response to VWM's 'let the games begin', "Amen", you'll see that, as much as CR casinos (before or after takeovers) have given me, I'll punk them if they want to punk legitimate players.

We don't know if OP was legit, seems to not be found as a fraudster, but we just don't know.

When I play at a MG casino, I expect clarity. It isn ot incumbant upon me to ask them if they have added some wierd term. Vigilence should be reserved for the 'darkside' softwares and casinos.

I have had MG issues with Accredited here; special terms (clearpay-not), but to insert strange, CHICKENSH*T, lame terms is not okay by me unless they are explained and/or arbitrated.

Cap'n Cook or CR really should explain this.

 

[cyprean]

I think Casino Rewards should be boycotted for this and their weak bonuses. And locking players accounts for stupid reasons. They are real cry babies over there.

 

[Tagdog]

Just to add to this casion rewards definately do disable autoplay at both pheonician and aztec riches casino. So if the want to prevent players using it for bonuses they definately can, instead of hiding a sneaky terms somewhere in the messy t&c links they have.

 

[YodaJedi]

I just had a cashout voided by casino rewards. I filed an ecogra complaint and they replied to me today.

You violated the clause of the Terms and Conditions which states, "If the casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Casino Rewards reserves the right to void winnings."

Is there anything else I can do? This does not seem fair to me. I skimmed the terms but they looked like any other microgaming. I had never heard of something like this before and it seems blatantly unfair. From reading here it seems the casinomeister won't get involved since casino rewards doesnt participate here? Can I go to microgaming or will they side with ecogra?

 

[lojo]

Not likely to be rogued over it as it is in the terms. But I won't play int CR group any more because of it. When I join a new casino I do read the t&c, but you expect something better from a MG casino than to have to go over the things with a fine toothed comb. Chickensh*t, that's what it is.

 

[silkprint]

And that's exactly the kind of abuse (not using AutoPlay in the spirit which it was given) that will get you banned. How dare you do housework?!

lmao

ROTFLMAO!

I bet they would have really flipped if I had the nerve to go to the bathroom ! ​

 

[happygobrokey]

you wouldn't leave your machine logged in and spinning in a real casino while you got a bite or had a pee break, would you? that's what i thought, abuse i say!

 

[YodaJedi]

I'm still mad about this. I can even see them confiscating winnings made while autoplaying, I wouldn't agree with it but I could see their reasoning. But how is it fair to take everything I won because I utilized the autoplay function?

 

[lojo]

I'm still mad about this. I can even see them confiscating winnings made while autoplaying, I wouldn't agree with it but I could see their reasoning. But how is it fair to take everything I won because I utilized the autoplay function?

Was it an outright kick in the nards, or did you possibly do max betting on a table game w a bonus and then grind out small 'even money' bets w/auto play to finish the wagering requirements?

 

[blaqpoet]

Was it an outright kick in the nards, or did you possibly do max betting on a table game w a bonus and then grind out small 'even money' bets w/auto play to finish the wagering requirements?

It shouldn't matter unless they have a rule against "Turtle Betting" in their T&C's. Sometimes I take a shower while I autoplay; nothing wrong with that

 

[YodaJedi]

Was it an outright kick in the nards, or did you possibly do max betting on a table game w a bonus and then grind out small 'even money' bets w/auto play to finish the wagering requirements?

No I actually got a decent sized win playing video poker and wanted to cashout and realized that it's next to impossible to cashout playing videopoker if they gave you the signup bonus. But as the next poster said, does it really matter? Should every player be forced to justify their use of autoplay? Disable the feature if it's a problem then.

 

[thelawnet]

you wouldn't leave your machine logged in and spinning in a real casino while you got a bite or had a pee break, would you? that's what i thought, abuse i say!

They added in the autoplay so that people would do just that (nobody will steal your machine at home).

There's only one reason they added it - autoplay = faster play = more profit for the casino.

In this case though because of the bonus it means the player can 'beat' the bonus that much quicker. It's sharp practice to ban it though, without a BIG warning to the player, because it's an essential feature of the casino software.

This is not the act of a casino concerned about treating its fair play.

See for instance Captain Cooks Casino.

Visit the site,

You do not have permission to view link Log in or register now.

"We will give you 1 hour and $500 to make as much money as you can".


Hmm, ok, click on the link.

Then "Want to know more, click here"

Cool, that goes here:

You do not have permission to view link Log in or register now.

No mention of anything about autoplay at all....

So you play, and win, and then after playing for a while you're bored and use the autoplay feature.

Cash out.

"Sorry sir, we are going to steal your winnings."

Why?
It's not mentioned on that page, nor linked from there at all, but if you go back to

You do not have permission to view link Log in or register now.

then click on

"Terms and Conditions"

Then read "Bonus Account Terms and Conditions" (there are a total of EIGHT pages linked from there to read), it's hidden away there...

This just isn't a fair way to run a casino.

 

[lojo]

Then read "Bonus Account Terms and Conditions" (there are a total of EIGHT pages linked from there to read), it's hidden away there...

This just isn't a fair way to run a casino.

It's out right scum methodology.

 

[vinylweatherman]

I just had a cashout voided by casino rewards. I filed an ecogra complaint and they replied to me today.



Is there anything else I can do? This does not seem fair to me. I skimmed the terms but they looked like any other microgaming. I had never heard of something like this before and it seems blatantly unfair. From reading here it seems the casinomeister won't get involved since casino rewards doesnt participate here? Can I go to microgaming or will they side with ecogra?

Yet ANOTHER demerit for eCogra. They will ALWAYS side with the casino if the casino have covered their a$$ with the terms & conditions. Since this term is an INTERPRETATION by the casino, and not based on absolute fact, this shows that eCogra support so called discretionary "F U Clauses" for their members. Clearly, they are siding with casinos, rather than ensuring players are not hit by underhand dealings. CR could have removed the Autoplay, thus enforcing the rule by the software, but chose to update the T & C, and then NOT TELL PLAYERS ABOUT IT - I received a bonus offer, AND the newsletters, but ABSOLUTELY NO ATTEMPT has EVER been made to advise me of this new clause.
I have never seen this term at any other MG. Casino Splendido once disabled the autoplay, thus using software enforcement, and Aztec and Phoenician have modified the software too.

How does one complain about eCogra? (UK Gambling Commission next month?)