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Autoplay banned at casinorewards?

Discussion in 'Casino Complaints - Bonus Issues' started by MarcyW, Jul 20, 2007.

    Jul 20, 2007
  1. MarcyW

    MarcyW Dormant account

    Occupation:
    mom
    Location:
    midwest
    Has anyone heard of this? My friend wanted to try playing online and I suggested Captain Cooks since they have a generous signup bonus. He won and never got paid and after sending in his documents they told him that it was because he used autoplay. Is this new policy? I only play at casinos I have longstanding accounts with so I haven't done a signup bonus in some time but this seems a little unfair. Why would they have an autoplay feature if you can't use it? I told him to go to ecogra and see what they will do. Are they effective? I feel bad now that I recommended Cooks instead of a casino like 32Red but I wanted him to get some value for his money his first time.
     
    1 person likes this.
  2. Jul 20, 2007
  3. Mr_Zoidberg

    Mr_Zoidberg Dormant account PABrogue PABnononaccred PABnonaccred

    Occupation:
    Student
    Location:
    The bar
    First of al: "My friend wanted....". Sure :p

    Did you already tried to mail them or talked to them in the livechat? Did you get your deposit back?

    In my eyes Casino Rewards is very reputable and I don't think they will void winnings or even hold your deposit. When you "abuse" there bonuses you normally just get banned for further promotions for the entire group(which is a fair policy).
     
  4. Jul 20, 2007
  5. Mike031

    Mike031 Banned User - violation of <a href="http://www.cas

    Occupation:
    not a loser :o)
    Location:
    not loserland *lol*
    I had also never any payment problems with their group and i got my money always within 18-36 hours.
     
  6. Jul 20, 2007
  7. MarcyW

    MarcyW Dormant account

    Occupation:
    mom
    Location:
    midwest
    LOL it actually was my friend. I did the signup bonuses at the casinos I play at 2-3 years ago when I started to play.

    He emailed them after he sent documents etc and they said he voided his winnings because he used autoplay. I had never heard of this before which is why I asked here. The only bonus I do normally is 32 Red and I've never had a problem if i use the autoplay feature.
     
  8. Jul 20, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Casino Rewards had this policy in their murky past, but they have now moved to EZBonus.
    Maybe your friend should ask HOW they have determined use of autoplay, as this is a feature that has nothing to do with the server, OR the outcome of the games - it is a LEGITIMATE feature of the Viper lobby, and is heavily promoted as a desirable attraction to players. Casinos can remove autoplay if they so wish, Casino Splendido used to have NO AUTOPLAY on ANYTHING other than slots, but this has now changed.
    A complaint to eCogra is worth a try, this does not seem to be the kind of thing it wants to be seen to endorse. Check the T & C to see how prominent this clause is, and how it is phrased. It can be argued that the feature is NOT CALLED "AUTOPLAY" IN THE LOBBY, the button is marked "EXPERT MODE", and a new player may think that this is not "autoplay" since it is part of the casino software, and should not be banned.

    Check with this friend that it was not French Roulette that was autoplayed, perhaps with hedged bets. This could turn out to be the real reason for voiding winnings, good ol' fashioned bonus abuse.

    This is the first time I have heard of Casino Rewards voiding winnings, normally they lock the rewards account to prevent any bonuses from being redeemed, and tell you that if you keep depositing it should become unlocked.
     
  10. Jul 20, 2007
  11. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    I agree it is the client software only that handles the autoplay. The casino can maybe see from the speed of the games that autoplay was likely used, but they can not prove that. Besides it is not the in T&C so how should the player know and besides it does not make sense. They casino might as well void winnings because the player was playing naked or during a full moon.
     
  12. Jul 20, 2007
  13. MarcyW

    MarcyW Dormant account

    Occupation:
    mom
    Location:
    midwest
    Wow I just went to their T&C page and they have this:

    I guess it is in the terms. That just doesn't seem fair to me. I'm pretty sure he played Thunderstruck, I had told him that was my favorite.

    I'm a little confused by the posters saying that autoplay can't be detected. Can't the casino see everything you do when playing? I'm not real technical so I'm lost here.
     
    2 people like this.
  14. Jul 20, 2007
  15. Mike031

    Mike031 Banned User - violation of <a href="http://www.cas

    Occupation:
    not a loser :o)
    Location:
    not loserland *lol*
    Sorry, but this was a confusion by me, because i thought that cinema & crazyvegas are in this group, but they are on "vegaspartnerlounge", so it was a mistake.

    but i palyed at one time on yukon gold and get my money, although their 48 hour reversal time really sucks, because i had to wait 5 days, to get my money and this is really too long for a MG Casino!
     
  16. Jul 20, 2007
  17. Mr_Zoidberg

    Mr_Zoidberg Dormant account PABrogue PABnononaccred PABnonaccred

    Occupation:
    Student
    Location:
    The bar
    Damn, what a stupid term. I never saw that before :? Then you can just use autoclicker or your younger brother to click the spin button :)
     
  18. Jul 20, 2007
  19. Atlanta

    Atlanta Banned User - player fraud - violation of <a href=

    Occupation:
    Gambling
    Location:
    Atlanta
    I think Casino Rewards should be boycotted for this and their weak bonuses. And locking players accounts for stupid reasons. They are real cry babies over there.
     
  20. Jul 20, 2007
  21. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Absolutely LAME!!! The feature is there, why wouldn't it be used?

    "Welcome to dinner, there are forks and chopsticks and spoons on the table."

    "We hope you enjoyed your meal, but we're sorry - you must now pay the entire bill as spoons are sometimes forbidden. Please come back ,and be sure to tell all your friends about our generous servings and timely service."

    LAME LAME LAME. Cap'n, I though you had cleaned up your act!
     
    2 people like this.
  22. Jul 20, 2007
  23. kimss

    kimss Senior Member

    Occupation:
    Software developer
    Location:
    Norway
    LOL - I would have gotten real problems with my own reasoning if voided that way!
     
  24. Jul 20, 2007
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If they took this action for a SLOTS player it really takes the piss, WTF is up with eCogra, they gave this lot the seal. The only real advantage of autoplay is for games such as Blackjack, where it plays perfect strategy.
    They would detect the Autoclicker too, by the same inferences that they detect Autoplay.
    The bonus has a -EV in any case, and cannot be beaten just by autoplay, you need some luck as well.

    If casinos WITH THE eCogra SEAL are going to start playing these kinds of games, then I will not have any objections to advantage players bending the rules as far as they will flex in order to beat the house. Fairs Fair, if the casinos wants to "advantage screw" players, let battle commence.
    If CR hate Autoplay, they are using the wrong software platform, and should change to one that suits their needs, and hope the players follow.


    I would also like clarification as to whether the use of Autoplay is specifically sent to the server for the records, or whether casinos are just concluding it on circumstantial evidence alone, such as game speed, and regularity.
     
    1 person likes this.
  26. Jul 20, 2007
  27. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    I see that quote in the terms on the casinorewards.com website, but not on the individual casino websites. Am I missing something, or is the quote not on the captaincooks website or other casino websites?

    I know many players who have used autoplay while meeting wagering for bonuses in this group, and I have never heard of an autoplay-related bonus claim problem until now. However, many players have had bonuses denied for other reasons (the usual Casino Rewards successive bonus claim issues).
     
  28. Jul 20, 2007
  29. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Amen
     
  30. Jul 20, 2007
  31. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    Right... When I last checked, Casino Kingdom (in Casino Rewards group) had autoplay disabled in their download casino. However, other casino in the group had autoplay enabled.
     
  32. Jul 21, 2007
  33. cynthial

    cynthial Boo

    Occupation:
    Fireproofing
    Location:
    Albuquerque
    It makes me wonder what in the world about Auto Play gives the player a supposed advantage that would warrant inclusion in the terms like that?
     
    1 person likes this.
  34. Jul 21, 2007
  35. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Some promotions have time limits, minimum #x bets, etc. (haven't player CR for awhile, they might not) if you did some big bets in the first few games and made a profit, you could then set an almost break even game on autoplay to lazily grind out your wagering requirements.

    There might be other reasons? Hope that helped. :)
     
  36. Jul 21, 2007
  37. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    Next they'll be disabling AutoHold in Video Poker.

    I don't know about all of y'all but I can play VP and BJ almost as fast as the autoplay can. I'm glad I don't play here - that is such bhliuslt! (I know you like word games Cynthia:D)
     
    1 person likes this.
  38. Jul 21, 2007
  39. cynthial

    cynthial Boo

    Occupation:
    Fireproofing
    Location:
    Albuquerque
    Uhmm, can I buy a vowel please? :p
     
    1 person likes this.

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