Has anyone heard of this? My friend wanted to try playing online and I suggested Captain Cooks since they have a generous signup bonus. He won and never got paid and after sending in his documents they told him that it was because he used autoplay. Is this new policy? I only play at casinos I have longstanding accounts with so I haven't done a signup bonus in some time but this seems a little unfair. Why would they have an autoplay feature if you can't use it? I told him to go to ecogra and see what they will do. Are they effective? I feel bad now that I recommended Cooks instead of a casino like 32Red but I wanted him to get some value for his money his first time.