Autoplay banned at casinorewards?

MarcyW

Dormant account
Joined
Apr 26, 2006
Location
midwest
Has anyone heard of this? My friend wanted to try playing online and I suggested Captain Cooks since they have a generous signup bonus. He won and never got paid and after sending in his documents they told him that it was because he used autoplay. Is this new policy? I only play at casinos I have longstanding accounts with so I haven't done a signup bonus in some time but this seems a little unfair. Why would they have an autoplay feature if you can't use it? I told him to go to ecogra and see what they will do. Are they effective? I feel bad now that I recommended Cooks instead of a casino like 32Red but I wanted him to get some value for his money his first time.
 
First of al: "My friend wanted....". Sure :p

Did you already tried to mail them or talked to them in the livechat? Did you get your deposit back?

In my eyes Casino Rewards is very reputable and I don't think they will void winnings or even hold your deposit. When you "abuse" there bonuses you normally just get banned for further promotions for the entire group(which is a fair policy).
 
First of al: "My friend wanted....". Sure :p

Did you already tried to mail them or talked to them in the livechat? Did you get your deposit back?

In my eyes Casino Rewards is very reputable and I don't think they will void winnings or even hold your deposit. When you "abuse" there bonuses you normally just get banned for further promotions for the entire group(which is a fair policy).

LOL it actually was my friend. I did the signup bonuses at the casinos I play at 2-3 years ago when I started to play.

He emailed them after he sent documents etc and they said he voided his winnings because he used autoplay. I had never heard of this before which is why I asked here. The only bonus I do normally is 32 Red and I've never had a problem if i use the autoplay feature.
 
LOL it actually was my friend. I did the signup bonuses at the casinos I play at 2-3 years ago when I started to play.

He emailed them after he sent documents etc and they said he voided his winnings because he used autoplay. I had never heard of this before which is why I asked here. The only bonus I do normally is 32 Red and I've never had a problem if i use the autoplay feature.


Casino Rewards had this policy in their murky past, but they have now moved to EZBonus.
Maybe your friend should ask HOW they have determined use of autoplay, as this is a feature that has nothing to do with the server, OR the outcome of the games - it is a LEGITIMATE feature of the Viper lobby, and is heavily promoted as a desirable attraction to players. Casinos can remove autoplay if they so wish, Casino Splendido used to have NO AUTOPLAY on ANYTHING other than slots, but this has now changed.
A complaint to eCogra is worth a try, this does not seem to be the kind of thing it wants to be seen to endorse. Check the T & C to see how prominent this clause is, and how it is phrased. It can be argued that the feature is NOT CALLED "AUTOPLAY" IN THE LOBBY, the button is marked "EXPERT MODE", and a new player may think that this is not "autoplay" since it is part of the casino software, and should not be banned.

Check with this friend that it was not French Roulette that was autoplayed, perhaps with hedged bets. This could turn out to be the real reason for voiding winnings, good ol' fashioned bonus abuse.

This is the first time I have heard of Casino Rewards voiding winnings, normally they lock the rewards account to prevent any bonuses from being redeemed, and tell you that if you keep depositing it should become unlocked.
 
Maybe your friend should ask HOW they have determined use of autoplay, as this is a feature that has nothing to do with the server, OR the outcome of the games - it is a LEGITIMATE feature of the Viper lobby, and is heavily promoted as a desirable attraction to players.

I agree it is the client software only that handles the autoplay. The casino can maybe see from the speed of the games that autoplay was likely used, but they can not prove that. Besides it is not the in T&C so how should the player know and besides it does not make sense. They casino might as well void winnings because the player was playing naked or during a full moon.
 
Wow I just went to their T&C page and they have this:

If the casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Casino Rewards reserves the right to void winnings.

I guess it is in the terms. That just doesn't seem fair to me. I'm pretty sure he played Thunderstruck, I had told him that was my favorite.

I'm a little confused by the posters saying that autoplay can't be detected. Can't the casino see everything you do when playing? I'm not real technical so I'm lost here.
 
I had also never any payment problems with their group and i got my money always within 18-36 hours.

Sorry, but this was a confusion by me, because i thought that cinema & crazyvegas are in this group, but they are on "vegaspartnerlounge", so it was a mistake.

but i palyed at one time on yukon gold and get my money, although their 48 hour reversal time really sucks, because i had to wait 5 days, to get my money and this is really too long for a MG Casino!
 
Wow I just went to their T&C page and they have this:



I guess it is in the terms. That just doesn't seem fair to me. I'm pretty sure he played Thunderstruck, I had told him that was my favorite.

I'm a little confused by the posters saying that autoplay can't be detected. Can't the casino see everything you do when playing? I'm not real technical so I'm lost here.
Damn, what a stupid term. I never saw that before :? Then you can just use autoclicker or your younger brother to click the spin button :)
 
I think Casino Rewards should be boycotted for this and their weak bonuses. And locking players accounts for stupid reasons. They are real cry babies over there.
 
Absolutely LAME!!! The feature is there, why wouldn't it be used?

"Welcome to dinner, there are forks and chopsticks and spoons on the table."

"We hope you enjoyed your meal, but we're sorry - you must now pay the entire bill as spoons are sometimes forbidden. Please come back ,and be sure to tell all your friends about our generous servings and timely service."

LAME LAME LAME. Cap'n, I though you had cleaned up your act!
 
Wow I just went to their T&C page and they have this:



I guess it is in the terms. That just doesn't seem fair to me. I'm pretty sure he played Thunderstruck, I had told him that was my favorite.

I'm a little confused by the posters saying that autoplay can't be detected. Can't the casino see everything you do when playing? I'm not real technical so I'm lost here.

If they took this action for a SLOTS player it really takes the piss, WTF is up with eCogra, they gave this lot the seal. The only real advantage of autoplay is for games such as Blackjack, where it plays perfect strategy.
They would detect the Autoclicker too, by the same inferences that they detect Autoplay.
The bonus has a -EV in any case, and cannot be beaten just by autoplay, you need some luck as well.

If casinos WITH THE eCogra SEAL are going to start playing these kinds of games, then I will not have any objections to advantage players bending the rules as far as they will flex in order to beat the house. Fairs Fair, if the casinos wants to "advantage screw" players, let battle commence.
If CR hate Autoplay, they are using the wrong software platform, and should change to one that suits their needs, and hope the players follow.


I would also like clarification as to whether the use of Autoplay is specifically sent to the server for the records, or whether casinos are just concluding it on circumstantial evidence alone, such as game speed, and regularity.
 
Wow I just went to their T&C page and they have this:
I see that quote in the terms on the casinorewards.com website, but not on the individual casino websites. Am I missing something, or is the quote not on the captaincooks website or other casino websites?

I know many players who have used autoplay while meeting wagering for bonuses in this group, and I have never heard of an autoplay-related bonus claim problem until now. However, many players have had bonuses denied for other reasons (the usual Casino Rewards successive bonus claim issues).
 
If casinos WITH THE eCogra SEAL are going to start playing these kinds of games, then I will not have any objections to advantage players bending the rules as far as they will flex in order to beat the house. Fairs Fair, if the casinos wants to "advantage screw" players, let battle commence.
.

Amen
 
Casinos can remove autoplay if they so wish, Casino Splendido used to have NO AUTOPLAY on ANYTHING other than slots, but this has now changed.
Right... When I last checked, Casino Kingdom (in Casino Rewards group) had autoplay disabled in their download casino. However, other casino in the group had autoplay enabled.
 
It makes me wonder what in the world about Auto Play gives the player a supposed advantage that would warrant inclusion in the terms like that?

Some promotions have time limits, minimum #x bets, etc. (haven't player CR for awhile, they might not) if you did some big bets in the first few games and made a profit, you could then set an almost break even game on autoplay to lazily grind out your wagering requirements.

There might be other reasons? Hope that helped. :)
 
Next they'll be disabling AutoHold in Video Poker.

I don't know about all of y'all but I can play VP and BJ almost as fast as the autoplay can. I'm glad I don't play here - that is such bhliuslt! (I know you like word games Cynthia:D)
 
CASINO REWARDS GROUP SUCKS!

Only group I ever had trouble with. I refused to play at any casino in the group after they locked my accounts and screwed me around for absolutely no reason!

They were rude and the manager was an ASS
 
It makes me wonder what in the world about Auto Play gives the player a supposed advantage that would warrant inclusion in the terms like that?

With Blackjack, it does give an advantage as it allows perfect strategy. However, this case is supposedly about autoplay on Thunderstruck. There is no decision process required, so autoplay is just autospin, and if the GAME IS RANDOM, there is no advantage to spinning fast against spinning slowly, IS THERE MG (from the man who gets 5 rams an awful lot on fast Autoplay at Casino Action "Thursday Thunder" tournament. Is there something about Thunderstruck slots MG know that we don't, such as behaviour differering during fast Autoplay where player gets near consecutive RNG outputs.

It could of course be that this is the big BJ bet FOLLOWED by the grind on Autoplay, which favours slots under the Casino Rewards weightings, and that the aforementioned friend has omitted to explain the wager(s) preceeding Thunderstruck play.
 
With Blackjack, it does give an advantage as it allows perfect strategy.

Even if autoplay does gives perfect strategy. The house still has the edge because the player (autoplayer) still must act first. Busting out more often then the house. Also this was designed by MG and therefore Casino Rewards should have either disabled it from there software before being downloaded or taken this issue up with MG.

I dont see the difference if Im going to take the house for a ride via autoplay. If that was the case, It wouldnt matter whether it was with a bonus or just my money. The casino would still take a large hit. Casino Rewards has been pulling this type of $hit every since they became part of the group. I dont fool with them. Go and play their Free $500. Every table game limit is $5. It's almost impossible to get the $200 transfer bonus because of that. They arent worth the time and effort to fuck with.
 

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