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anyone having problems at GUTS

Discussion in 'Online Casinos' started by mimi26, Dec 4, 2014.

    Dec 4, 2014
  1. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    The site has been down half the night for maintenance but since reopening it keeps logging me in and out or not recognizing my username or password, It appears that I am the only one its happening to, It logs me in I deposit and it immediately logs me out, I have just tried to log in over 20 times it let me in eventually but then logs me out when I open a game.

    I eventually got the game open after numerous attempts but when I try to deposit again it just logs me out

    Anyone experiencing this
     
    2 people like this.
  2. Dec 4, 2014
  3. psychogene

    psychogene Senior Member

    Occupation:
    This and That
    Location:
    Australia
    I am having this issue too. I just tried logging in 30 minutes ago and it did not work - kept me on the login box after trying numerous times. I did try logging in with the little box they have on the top right and it did work but the problem was the minute I clicked on a game it was like I never logged in and asked for my login again.

    At least I know now I'm not the only one with this issue so maybe its a problem to do with their maintenance. I did talk to live chat and their CS advised me to clear my cache and cookies and I did that and it did seem to help at first (as in I can browse around transaction, account info etc) but when I click on the free spin slot (via their x-mas bonus promotion) it logged me back out again and I had to relog in.

    Hope they get it fixed whatever the issue is soon!
     
    1 person likes this.
  4. Dec 4, 2014
  5. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    I'm having the logout issue as well. Was told by the CSR to delete my cookies and reset my internet connection :rolleyes:

    Wish there was a way to tell a CSR "Hey, you website is having problem, please look it up".
     
    1 person likes this.
  6. Dec 4, 2014
  7. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    It has been quite frustrating over the last half a day or so, dc issues, logout issues and maintenance for a few hours and its now gone back to maintenance page once again.

    Hopefully its all fixed soon, they are obviously ironing out some issues.
     
    1 person likes this.
  8. Dec 4, 2014
  9. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    It's been down for a while now...I was having a good run at Game of Thrones (for once) :(
     
    2 people like this.
  10. Dec 4, 2014
  11. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    still on maintenance as of now.....adding new providers :) ??
     
  12. Dec 4, 2014
  13. CasinoBen

    CasinoBen Accredited Casino Representative

    Occupation:
    Managing Director
    Location:
    Marbella
    Hi Everyone,

    Apologies for not replying to this thread earlier.

    Our platform provider Every Matrix had a major issue yesterday that forced us to take the site down at around 20:00CET. They then notified us that everything was working as it should, we put the site live and then we learnt about the login issues which Every Matrix needs to fix so again we were forced to pull the site down again.

    We are waiting for confirmation that the issues that should have been fixed in the first place when they said to put the site live are actually fixed this time and I will update you all once I know all is good.

    Sorry about this.

    Ben
     
    14 people like this.
  14. Dec 4, 2014
  15. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    This is a pretty massive downtime now..

    Has been down since yesterday afternoon for me, so approaching 24 hours.

    Must be costing them an absolute fortune..
     
  16. Dec 4, 2014
  17. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Agree, as frustrating as it is for us players it has got to be worse for Ben and the operators etc.

    They would be losing quiet a chunk of change during all of this.
     
    1 person likes this.
  18. Dec 4, 2014
  19. Warnja

    Warnja Banned User

    Occupation:
    Student
    Location:
    Latvia
    Still down
     
  20. Dec 4, 2014
  21. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    thanks guys I thought it was just me, that is some serious downtime
     
  22. Dec 4, 2014
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    still no show, I take its the same for you guys?
     
  24. Dec 4, 2014
  25. OldRing

    OldRing Experienced Member MM

    Occupation:
    Self Employed
    Location:
    UK
    Still the same here, but I would expect a resolve pretty soon.

    I feel sorry for Ben and the support team. They must be so frustrated by this situation where there is nothing to do but 'hurry up and wait'.

    On a side note, did anyone else notice the disappearance of the Game King Video Poker games? I enjoyed playing those and I hope they haven't been dropped for good.
     
    1 person likes this.
  26. Dec 4, 2014
  27. dpp00

    dpp00 Experienced Member

    Occupation:
    house husband
    Location:
    uk
    hi all

    ya just tried again still showing down since last night,

    hope there back soon :(
     
  28. Dec 4, 2014
  29. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    No doubt it will be fixed as soon as possible.

    Feel sorry for Ben and his team and just hope they aren't getting too much grief.

    Like many others I had wanted to play there this morning but fate must be against me lol as deposited somewhere else and lost that deposit quicker than anything lol. So guess ill just have to wait till Guts comes back before depositing anything else.
     
  30. Dec 4, 2014
  31. OldRing

    OldRing Experienced Member MM

    Occupation:
    Self Employed
    Location:
    UK
    I very nearly did the same, but I am holding out.
     
  32. Dec 4, 2014
  33. Jakestar

    Jakestar Senior Member

    Occupation:
    Aircraft Pushback Driver
    Location:
    Australia
    I really hope it's up soon! Soooo keen to play, especially coming off last night's session :)
     
  34. Dec 4, 2014
  35. amourgirl

    amourgirl Not so Senior Senior Member! mm2

    Occupation:
    Virtual PA
    Location:
    London UK
    Oh - Its been ages - :sob: Withdrawal symptoms starting to show.

    Any updates yet Ben?

     
  36. Dec 4, 2014
  37. Mabby2000

    Mabby2000 Experienced Member

    Occupation:
    Warehouse person
    Location:
    Uk
    I just asked live chat at guts, they say it should be running in about 40 mins....
    That was about 11am.
     
  38. Dec 4, 2014
  39. OldRing

    OldRing Experienced Member MM

    Occupation:
    Self Employed
    Location:
    UK
    The number of deposits in the first few minutes of coming back online is going to be staggering.
     

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