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Resolved Any Aussie Players Having Issues Accessing Betat?

Discussion in 'Online Casinos' started by Azzurri, Aug 22, 2014.

    Aug 22, 2014
  1. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Hey all,

    Just want to get this straight from the outset:

    PLEASE NOTE THIS IS AN ISOLATED INCIDENT AT THIS STAGE, AND ALL REPORTS ARE BETAT SHOULD STILL BE AVAILABLE AS USUAL FOR ALL OTHER PLAYERS.



    I've been in contact with Betat about the following, and they are looking into it for me as we speak, so no dramas there.

    However, I was lucky enough to score a cash loyalty bonus (thanks again Betat :thumbsup:), but when I tried accessing the site, the page won't load :confused:.

    I have never had this issue with Betat (ever!), so find it really strange. I've checked my whole system, relevant updates, security settings, cleared history/cache etc, and attempted access with two separate browsers, yet the problem remains.

    Whilst Betat are in the process of investigating, I was just curious if any other Australian players are experiencing the same issue? That way we can narrow it down to either a regional problem, or my own personal problem with my system.

    Just for the record, Betat have advised there are no issues with them being able to access the site, so it seems it is an isolated incident. My question is how isolated basically, as I'm doing my head in trying to figure out what could have possibly changed on my system since last use to cause this, and at this stage I'm stumped. If the issue is further reaching, then at least I can rule out it being my own individual PC and stop mucking about investigating possible causes.

    Even if you're not from Aus and have any suggestions, please do tell. ;)
     
  2. Aug 22, 2014
  3. BETAT

    BETAT Online Gaming Affiliate Manager

    Occupation:
    Casino Rep
    Location:
    counting down until spring
    You beat me to it as I was just pming you. But since we're here, I might as well answer on the board. It does appear yours is a (primarily) isolated incident. Tech will investigate further and hopefully we'll be able to resolve it soon.
     
  4. Aug 22, 2014
  5. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I'm not a member of BETAT casino but I checked for you.
    Their webpage loaded fine for me and I'm playing Creature from the Black Lagoon as we speak.

    We're here fighting for our lives and you're worried if people will believe us!
     
  6. Aug 22, 2014
  7. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    It did not work for me I had 50 free spins so I called my freind and for him it worked fine so he played them for me instead.

    Also I live in Swe.
     
  8. Aug 22, 2014
  9. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Thanks Betat.

    I just PM'd you back also, lol.

    As I said, no complaints at all, just seeing if my fellow forum members can offer any help in this very peculiar and unexpected mystery.

    I'm sure it will be resolved soon. I hope, lol.

    Thanks for your assistance. :thumbsup:
     
    1 person likes this.
  10. Aug 22, 2014
  11. BETAT

    BETAT Online Gaming Affiliate Manager

    Occupation:
    Casino Rep
    Location:
    counting down until spring
    No worries. I just sent you a pm myself. It appears it's a connectivity issue and isolated to one or two players. It should sort itself out in due course, so check back in a bit.
     
  12. Aug 22, 2014
  13. Jory

    Jory Guest

    The same thing happened to me around an hour ago.

    I got an email saying I had money in my account but I could not access the site.

    I even tried You must register/login in order to see the link. and it said the site was up, but I could not access it myself.

    I kept trying and eventually it loaded but once I entered my email and password it would fail to log in and got a server not found error.

    After 10 minute or so it eventually logged in and was able to play without any further issues.
     
  14. Aug 22, 2014
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    isolated really, take alook from my view

    No wonder my money got took lol, not moaning but it does sem weierd that that u lose when sites on blink
    Any Aussie Players Having Issues Accessing Betat?: betatat.JPG,Aug 22, 2014
     
  16. Aug 22, 2014
  17. BETAT

    BETAT Online Gaming Affiliate Manager

    Occupation:
    Casino Rep
    Location:
    counting down until spring
    Isolated to a few players (meaning not across the board). It appears it's a connectivity issue isolated to 'some' players from 'some regions'. Normally, this will correct itself in due course, so hang tight. If by Monday there's issues do be sure to pm me here, but it should sort itself.
     
  18. Aug 22, 2014
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Edit:: wrong site

    but still dead site for me and in across the pond from azzu
     
  20. Aug 22, 2014
  21. yyuu

    yyuu Full Member

    Occupation:
    computers
    Location:
    epic forest
    i'm having same problem, page not available
     
  22. Aug 22, 2014
  23. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    I'm happy to report I am back in action!

    I tried using the link from the CM review, and the page loaded up and ran with no issues.

    Thanks to all, and especially Betat, for the help and advice.

    Hopefully I didn't cause you too much grief Betat, but I'm glad it didn't end up being an issue with my system.

    A big thanks for the chip also. :thumbsup:
     
    1 person likes this.
  24. Aug 22, 2014
  25. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Azzurri, has anything changed with your IP lately? Have you tried another browser?
     
  26. Aug 22, 2014
  27. BETAT

    BETAT Online Gaming Affiliate Manager

    Occupation:
    Casino Rep
    Location:
    counting down until spring
    Not at all. :thumbsup: As mentioned, tech is aware of the issue, and while it appears to affect some players only, it tends to resolve itself. The team is looking into it further though. :)
     
  28. Aug 22, 2014
  29. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
  30. Aug 22, 2014
  31. yyuu

    yyuu Full Member

    Occupation:
    computers
    Location:
    epic forest
  32. Aug 22, 2014
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    lol some1 having a laugh


    Any Aussie Players Having Issues Accessing Betat?: bet1.JPG,Aug 22, 2014
     
  34. Aug 22, 2014
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
  36. Aug 22, 2014
  37. yyuu

    yyuu Full Member

    Occupation:
    computers
    Location:
    epic forest
    working for me now

     
    1 person likes this.
  38. Aug 26, 2014
  39. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Just wanted to update.

    After my last post the issue continued right after again up till present time. So after 4 days, countless pm's and 20 emails with the reps and tech team, I'm really sorry to say, but my patience has worn thin, and I'll be taking a break from Betat.

    I'm really disappointed at this, but the issue keeps happening, and I'm no longer confident that if I do get a chance to deposit in a working site, I'll be able to resume my session again should I take a break only to return to the same issue which has now affected the mobile site also.

    It's clearly a server issue and I don't blame the reps in anyway, as they have tried their best to help. Yet it's got to the point where I feel bad to have to keep on bothering them over the same reoccurring problem.

    Despite my frustrations I tried to remain patient and accommodate all the requests asked of me, but the constant back and forth has now done my head in.

    Thanks to the Betat team for their attempts to help, but it's with great sadness I have to pass on one of my favourites until this shit is officially sorted for the long term, not just until the next time I want to log in. :(
     

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