another employment agency chat host, waste of time

[spintee]

Please see the link of the chat session I have just had, Yes I no typo not up to scratch, See how long it went on for than I did get abit rude but Im sure any 1 would of,

Where do they get them from? & we are giving them cash to get service like that? Thoughts please

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[petro]

Spintee, I read the chat log and I don't think saying this was very nice of you.
"Who give you a job, I do here..."
Saying that probably played a role in the CS leaving the chat.

I can understand your frustration in dealing with bad CS but saying things like that will not help anyone. You have to treat them like you would like to be treated.

 

[spintee]

Spintee, I read the chat log and I don't think saying this was very nice of you.
"Who give you a job, I do here..."

I can understand your frustration in dealing with bad CS but saying things like that will not help anyone. You have to treat them like you would like to be treated.

Agreed, I was waiting for along time, I tried to explain and she was bouncing back about its been canceald as I had 0 in there, The last straw was that I had to have money in there to canceal it, Rubbish, Over an hour in chat, any 1 would go crazy, Any site would of sorted this withen a minute, Well I got no help any way

 

[petro]

I understand, I sometimes lose my cool as well.
At the end of the day we are all just human.

 

[spintee]

I understand, I sometimes lose my cool as well.
At the end of the day we are all just human.

True, I was waiting around for a long time, I said that (who give you a job) as I really do not understand what they are there for? They no bugger all really, If you go to stand up casino and state a problem it be sorted in seconds, I have deposited no less than 200 times across the ips sites, I no how the bonus works, when she told me I had to have money in there for it to be cancealed that just hit the nail on the head, What a joke,

No more of me, I deposit there as you get a 10 mach bonus daily with only 25x b wager, which gives small rollers like myself abit of extra play,

I do have to say, I nether rude to cs, thats due to most of the time things are sorted and know what there doing, But had enough now,

 

[petro]

I deposit there as you get a 10 mach bonus daily with only 25x b wager

Sounds up my alley.

Spintee, what is the casinos name? I will check them out, maybe they will accept Australians.

 

[spintee]

I think only U.K, bingo stars only do the 100% daily a few others do 50% but more money daily but 25 - 35 x wager, There is a few sites that open in other country's, see them here,


/www.ipsalderney.com/

Sounds up my alley.

Spintee, what is the casinos name? I will check them out, maybe they will accept Australians.

 

[petro]

I just checked with Bingo Stars then and unfortunately they don't accept Australians.
Oh well, I'm sure people in the UK have this problem as well.

 

[Gaz237]

Awful.

What an awful way to speak to someone.

I would of cut you off long before.

 

[spintee]

Well if you no what you was doing than would of been sorted in 30 seconds and no drama, Understand, look at the time frame, I was waiting around long enough, I would not dream to speak to some1 like that, Not that it was even bad, I seen plenty worse, I was frustrated as the person who are there to help you out didnt even no what bloody day it was,

People are spending hard earned cash, You would of thought you could of got abit of decent help, She ask for user name twice? just goes to show how good of a job she was doing, over 1hr and no where, I take it you would of done ?

What an awful way to speak to someone.

I would of cut you off long before.

 

[Nifty29]

IMO:

1. The chat rep, whilst not being great in terms of clear communication, actually did pretty well considering that I couldn't comprehend what spintee was on about either.

2. Spintee was being difficult and unnecessarily rude.

3. If one is going to live chat with a business, one could at least try to use correct spelling and grammar. It's hard enough to resolve issues at times as it is without working out the language at the same time.

I understand to a point if spintee isn't a native English speaker. However, it looks to me like there is a fair dose of "text speak" and/or linguistic laziness, which just makes simple situations into complaints because nobody knows what the hell is going on. If this is not the case, then I apologize.

 

[chayton]

TBH I think the chat person was being quite reasonable - the only thing that would have annoyed me is being called 'hun' In my opinion you could have been clearer about what you were asking - I couldn't really tell what you were trying to get them to do until I read the whole thing twice, and I'm still not sure.

You took a bonus and played it without meeting wagering and then you wanted them to clear it...? I'm not sure why that would even be necessary if your balance was at zero unless bonuses carry over there? I've had bonuses show as being active in those circumstances and they disappear as soon as I make a fresh deposit - if they don't, THEN I go ask chat.

You may read your part of the chat as perfectly clear and reasonable because you know what you were trying to say, and I understand that you were frustrated, but as a neutral bystander? Honestly you came across as a bit of a dick.

 

[mathsboy1975]

I see faults on both sides here. I could not understand what the OP was asking but then again I would say this is very poor CS - particularly the stage where the OP was waiting for 15 minutes and asked for his username again.

But OP loses any sympathy from me when he starts getting personal with the rep. CS staff don't need that. I guess we all deal with things differently but if I had been sitting there 15 minutes without reply I would have simply logged out and tried another time when the CS was clearly not busy.

If you are not happy with the site and/or customer services, then don't get abusive with them - let your wallet do the talking and play elsewhere.

To be honest I think that entire exchange should be used as a training scenario for CS staff as it illustrates unacceptable behaviour all round.

 

[spintee]

Unfortunately nifty some people are not as fortunate with spelling or grammar, Its the way the cookie crumbles in this world, It was not an application to go on to mastermind, It could not of been that hard, The first few lines was was perfect to understand, Any body employed should really no what they are doing, I only got abit worked up after realizing the cs didn't no jack shit and kept me waiting for a long period

IMO:

1. The chat rep, whilst not being great in terms of clear communication, actually did pretty well considering that I couldn't comprehend what spintee was on about either.

2. Spintee was being difficult and unnecessarily rude.

3. If one is going to live chat with a business, one could at least try to use correct spelling and grammar. It's hard enough to resolve issues at times as it is without working out the language at the same time.

I understand to a point if spintee isn't a native English speaker. However, it looks to me like there is a fair dose of "text speak" and/or linguistic laziness, which just makes simple situations into complaints because nobody knows what the hell is going on. If this is not the case, then I apologize.

 

[spintee]

Reasonable? Over 15 minutes wait at 1 point? The bonus does not auto go, You actually have to cancel it yourself, Otherwise its a sticky bonus, When I was getting error message it told me to go to chat,

How hard can it be, I want my bonus cancelled and getting error, Not only that but had problems b4 with games ect on there and all cs was the same, Knew nothing

TBH I think the chat person was being quite reasonable - the only thing that would have annoyed me is being called 'hun' In my opinion you could have been clearer about what you were asking - I couldn't really tell what you were trying to get them to do until I read the whole thing twice, and I'm still not sure.

You took a bonus and played it without meeting wagering and then you wanted them to clear it...? I'm not sure why that would even be necessary if your balance was at zero unless bonuses carry over there? I've had bonuses show as being active in those circumstances and they disappear as soon as I make a fresh deposit - if they don't, THEN I go ask chat.

You may read your part of the chat as perfectly clear and reasonable because you know what you were trying to say, and I understand that you were frustrated, but as a neutral bystander? Honestly you came across as a bit of a dick.

 

[dunover]

Spintee - I find it easier to understand posters on here that are using English as a second language, as opposed to your abbreviated and truncated txt spk. You must understand that this would have added to the delay in getting the issue resolved and been frustrating for both the CS rep and yourself. If the CS agent was ESL (English as a second language) then she did bloody well in getting as far as she did.

 

[spintee]

Spintee - I find it easier to understand posters on here that are using English as a second language, as opposed to your abbreviated and truncated txt spk. You must understand that this would have added to the delay in getting the issue resolved and been frustrating for both the CS rep and yourself. If the CS agent was ESL (English as a second language) then she did bloody well in getting as far as she did.

Do not have a punt a me due to bad spelling, You do not no me, A great way to speak to a fellow membership member who has Dyslexia, Cheers mate you just made my day alot more happier

 

[chayton]

Reasonable? Over 15 minutes wait at 1 point? The bonus does not auto go, You actually have to cancel it yourself, Otherwise its a sticky bonus, When I was getting error message it told me to go to chat,

How hard can it be, I want my bonus cancelled and getting error, Not only that but had problems b4 with games ect on there and all cs was the same, Knew nothing

Really you have to cancel every bonus even after zeroing out? That's pretty annoying. What software is this?

 

[vinylweatherman]

I see faults on both sides here. I could not understand what the OP was asking but then again I would say this is very poor CS - particularly the stage where the OP was waiting for 15 minutes and asked for his username again.

But OP loses any sympathy from me when he starts getting personal with the rep. CS staff don't need that. I guess we all deal with things differently but if I had been sitting there 15 minutes without reply I would have simply logged out and tried another time when the CS was clearly not busy.

If you are not happy with the site and/or customer services, then don't get abusive with them - let your wallet do the talking and play elsewhere.

To be honest I think that entire exchange should be used as a training scenario for CS staff as it illustrates unacceptable behaviour all round.

This is pretty rude too! Live chat is a simulation of a conversation with someone, and I bet people would be absolutely livid if in the middle of talking to a shop assistant, they just walked off for 15 minutes without explanation, and then came back to ask "can I help you?".

This poor approach to service is what can cause an issue to degenerate to the point that both sides have lost sight of the original issue and are engaged in getting the other person back for the way they have been treated.

When it comes to implementing CS, staff should be trained in how to manage such a situation when there are the first signs that it is developing, rather than blundering on in the same vein till the customer "detonates" with the pressure of irritation.

Another part of the problem is that businesses are just so damn keen on making the simplest of requests ONLY actionable by "contacting CS". This itself overloads CS with relative trivia, which means they are having to rush through issues, and the more problematic issues tend to get sidelined because there isn't the time to deal with them properly.

Routine functions should be implemented in the software, and the player told how to operate it. Error messages should give an explanation of what the problem is, not just "casino error 2" or "there has been a problem - contact CS". Some players are sufficiently intelligent that if given the information, they may realise the problem can be solved from their end, or at least when contacting CS, they can give more detail as to the nature of the problem, as well as what they have tried already.

My initial reaction to a problem is to come back later to see if it has resolved itself. Only when this fails, and I know my internet is working from my end, do I venture into the process of contacting CS. This is initially via email, and only upgraded to a phone call if there is a looming deadline by which a solution is needed, and the email has not had the desired effect.

 

[spintee]

Really you have to cancel every bonus even after zeroing out? That's pretty annoying. What software is this?

Its very annoying, the site in Qs is bingo stars but casino site from there are the same ipsalderney.com

 

[maphesto]

I read some of the chat before but now the document is gone.

@spintee:

Some things.

* I have english as a second language and some things you write is hard for me to understand when I first read it. I can give you some examples from this thread only. It's just so you know that people can misunderstand you.

Yes I no typo not up to scratch

Later in the thread you write "knew" which shows us that you infact can spell the word. Then you mix this with words (or, is it words?) as "any1". Suggestion: If you know that you have some problems with spelling and grammar, please don't add textspeak.

* It's not nice of you to think that you are paying the chat rep her salary. You are not.

* 15 minutes waiting is bad, but you don't know what's happening in the other end.

* When you posted that chat session, did you really think that the chat rep was the one who behaved bad?

 

[chayton]

At first I thought maybe it was because your account was at zero and that's what threw the error, but maybe it would have done the same if you still had a few cents in there. With the chat person being THAT slow, they were probably dealing with a bunch of other people at the same time - plus they also mentioned that the site was slow, so it might have been a technical error that affected everyone, and everyone was busy complaining.

I'm not familiar with the casino at all, do they have a support phone number you could call instead? Maybe you'd still be on hold for a bit, but it seems like it might be easier to understand and make yourself understood if you did that rather than deal with live chat.

But that being said, if you've had problems with the games and problems with support before, is the casino really good enough to keep playing anyhow?

 

[spintee]

I use spell check and normally underlined by red line if wrong so right click it and chose a another word I think is right,

Do I think the rep was out of line? Yes, one excuse she used was computer running slow, You would of thought this day and age and with a company than running slow computers should be a thing of the past, I was not asking for next week lottery numbers, It was a simple request to cancel the active bonus with screen shot what was wrong, This would not have been a problem if they knew what they was doing,


Please note I suffer from Dyslexia and not easy for me to understand,

If somebody had a stroke and could not speak properly than would you turn around and tell them that you can understand some person from a different country better than there speech, I think its complete rude for any person to bring others mistakes up without knowing the facts

I read some of the chat before but now the document is gone.

@spintee:

Some things.

* I have english as a second language and some things you write is hard for me to understand when I first read it. I can give you some examples from this thread only. It's just so you know that people can misunderstand you.





Later in the thread you write "knew" which shows us that you infact can spell the word. Then you mix this with words (or, is it words?) as "any1". Suggestion: If you know that you have some problems with spelling and grammar, please don't add textspeak.

* It's not nice of you to think that you are paying the chat rep her salary. You are not.

* 15 minutes waiting is bad, but you don't know what's happening in the other end.

* When you posted that chat session, did you really think that the chat rep was the one who behaved bad?

 

[spintee]

It should not matter if you got cash or 0, I have done it many of times, I play there due to the 100% match daily, Very rarly get in to trouble but when you do than your on your own, Nether had problems with a withdraw from there alow it takes a few days,

I think some of the sites from IPS run interdependence and others have there own support & some are bunched together, As I no some of the sites have great support

At first I thought maybe it was because your account was at zero and that's what threw the error, but maybe it would have done the same if you still had a few cents in there. With the chat person being THAT slow, they were probably dealing with a bunch of other people at the same time - plus they also mentioned that the site was slow, so it might have been a technical error that affected everyone, and everyone was busy complaining.

I'm not familiar with the casino at all, do they have a support phone number you could call instead? Maybe you'd still be on hold for a bit, but it seems like it might be easier to understand and make yourself understood if you did that rather than deal with live chat.

But that being said, if you've had problems with the games and problems with support before, is the casino really good enough to keep playing anyhow?

 

[Tirilej]

Please note I suffer from Dyslexia and not easy for me to understand,

If somebody had a stroke and could not speak properly than would you turn around and tell them that you can understand some person from a different country better than there speech, I think its complete rude for any person to bring others mistakes up without knowing the facts

Well, this post is almost perfectly written so that shows me that you sometimes try.
Just because I'm not English doesn't mean I'm not doing my best to make other people understand me.

You have this problem. We don't think you're any less worth because of it. What some of us are reacting on is that I think you sometimes are in such a hurry when you type, that you don't really care if we can read it or not. To tell you that is not to be rude, but to help both you and us.

I don't read your posts if they are over two sentences, and I can see you haven't tried. That's my choice.

I never read your chat because I was too lazy, so I have no opinion on that one

 

[spoton]

A online casino should have far better CS than that. And that goes for many other sites aswell. The only thing they actually provide is support, promos, sometimes the front end, and the cashier system, and for that they a decent share of each spin/hand, so one should be able to expect that the support is far better than that.

For me it seems like especially the support reps from the Scandinavian countries(which I have most experience with), are mostly young people that want to take a break from education or so for a few years, and live in a nice warm country and make enough money on the side so that they can party or chill out when they are not working. Often it seems that they have little interest in providing good service, and little or no knowlegde about gambling and/or computers. And it also seems like some casinos give them way more work(clients) than they can handle.

Cant blame them for that though, but it says alot about their employeers.

 

[catapultaudio]

I don't read your posts if they are over two sentences, and I can see you haven't tried. That's my choice.

This is something I've never really wanted to say through fear of being rude... I guessed you were most likely dyslexic, I have friends and family who suffer from the same. As much as I sympathize there is no question sometimes your posts can be extremely difficult to make sense of. I've not wanted to bring it up, so after the first time I responded to one of your posts I couldn't understand I've chosen not to do so since.

I did read the chat log... I also had to read it twice to fully take it all in... with regards the point about her asking your username twice, I agree the delay in between the two requests makes it unreasonable, though I can't help wondering if the format of the conversation meant she missed you had actually given it to her the first time - if I am asked for my username I will give it on a single line, with no further text to confuse matters. It may have been incompetence, but its not unreasonable to suggest it could also have been genuine confusion either.

The lady in question should have been more familiar with the workings of her own companies systems, there is no denying that - I don't think she realised you needed to cancel your bonus to claim another. But I do think you may have got a faster response if your request had been easier to understand - I don't think you managed to say "I am getting an error trying to cancel my active promotion" even once, as "WHY CAN'T I CANCEAL IT" is not the same thing, and I got a bad vibe from your manners in general right from the start as well btw, not just after the clock started getting on and your frustration increasing at which point I think you were just honestly well out of line.

I don't think anybody is questioning your a valued member here and I hope you haven't taken personal offence at anything anybody has said, even Nifty I believe only wants to give you some advice, though his obstinate manner could probably use some work as well in all honesty We all have our shortcomings - your recent posts on this thread show much improved spelling and grammar, and I guess you've taken particular attention as people have made you feel bad in this thread. Thing is, as well as showing that you actually can do it, it makes me respect you for so quickly taking note of what other members have said too. Here on the forum, you probably don't need to work so hard every post - but when engaging with casino CS, you most definitely do need to put that effort in. Good luck, and congratulations on your efforts conquering your dyslexia - I can imagine that just joining a forum was a scary prospect to begin with.

 

[Tirilej]

Started to read your post catapultaudio, and thought you were talking to me since it's my post you have quoted.

See how easy it is to misunderstand things


Other than that it was a good post

 

[spintee]

Well to cut a long story short I have just received a reply to an email I sent, Unsure If was even meant to be for me? First of the ticket number was different and also not my name?

Gill (Support)

Sep 30 18:08

Dear Karl,

Thanks for your email, I will forward it to our technical team to look at for you.

We will get back to you when we have any update.

Kind regards

Gill

 

[dunover]

Do not have a punt a me due to bad spelling, You do not no me, A great way to speak to a fellow membership member who has Dyslexia, Cheers mate you just made my day alot more happier

You're the only dyslexic I've known that can spell 'dyslexia' correctly. Fair play.

Several people here have stated your posts are difficult reading, and that's a fact whether dyslexic or not. Any CS you engage with will likely have a few issues too, and by now I'd have thought you'd have got used to a little extra explaining or delays while things are clarified.

OK, we have to acknowledge your issues with words, but you should also acknowledge the issues CS may have too, and be a little more patient. It's only fair.

 

[chayton]

Well to cut a long story short I have just received a reply to an email I sent, Unsure If was even meant to be for me? First of the ticket number was different and also not my name?

I don't know why but this made me laugh. Maybe this should be added to the meme thread. "I finally got a response from support. It started 'Dear Karl...' but my name isn't Karl."

 

[catapultaudio]

Loving the positive vibes in the past few messages. Let's just hope they aren't planning to give spintee a goodwill gesture, but end up sending it to "Karl"

 

[chayton]

And it also seems like some casinos give them way more work(clients) than they can handle.

Definitely this. A skeleton crew may be fine if everything is going ok, but throw in a technical issue that affects lots of players and suddenly support gets swamped - no matter how good they are, there's no way to keep up. Same with any service business though, when our cable or internet goes out, I call and get a message like, "Please hold - your call is important to us. You're number 8,497 in line."