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Karamba casino avoid!

Discussion in 'Online Casinos' started by JackMack, Jun 18, 2015.

    Jun 18, 2015
  1. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    I tried Karamba casino who advertise a 100% deposit bonus and 100 free spins on Gonzos Quest with code KAR100.
    I deposited and bonus but no free spins,
    Went to chat was told free spins were in game called fruit party.
    Went there and only 20 free spins. Went to chat they said the rest are awarded with future deposits!
    Hmm not really %100 bonus and 100 free spins then I said, more like 100% and 20 free spins.
    Oh well play and lose.

    Had a promo email for 100% or 150% or 200% bonus with various codes no time limit or dates attached so 2 days after email decided to take it to try some games I haven't seen before.
    Well deposited and no bonus, oh well I thought.
    Played a little then went to play another game that I had been given promo free spins previously and played and lost. the free games were a promo for leveling up not part of any other promo.
    When the game loaded after my next deposit it said 20 free spins remaining so I assumed it was part of the initial promo offer but when I tried to play I couldn't and got some weird pop up error saying lower bet, free spins bla bla or something so went to live chat.
    Bear in mind my experience with this casino thus far is as above so not good.
    While chatting I thought I'd ask about the bonus I didn't get as well and rechecked the promo email and guessed maybe I entered wrong code.
    This si the chat.

    Please wait for an agent to respond.
    You are now chatting with 'Lee'
    Lee: Hi there and welcome. My name is Lee, how are you today?
    you: hi im trying to play astrodice and get an error
    you: You have exceeded free game balance
    you: please lower total bet ammount
    you: also I got promo email for bonus
    you: and entered wrong code
    Lee: Let me check your account and try to understand.
    you: I entered succulent instead of delicious?
    you: so didnt get bonus, two separate issues
    you: ys Ihave 20 free games, I try to play, I get a pop up window with that error
    you: You've exceeded your free game balance. please lower total bet ammount
    Lee: The only promotion I see on this account today is the Bronze VIP spins David
    you: It was an email promo
    you: Hey Karamba party people, seems like you’re looking for something very particular to sink your teeth into, so we’re pulling out all the stops and letting YOU cater to your taste buds! CHOOSE YOUR DISH: Tasty 100% EXTRA – with C$10 deposit Delicious 150% EXTRA – with C$20 deposit Succulent 200% EXTRA – with C$30 deposit
    you: but that is separate issue
    Lee: That email was the 16th - today is the 18th - the deposit is inelgible
    you: First problem is astrodice error
    you: Inelligible because you say so?
    you: Because there is nothing in the email that says it is for that day only
    you: Whatever
    Lee: Ineligible because the offer is 24hrs 7am GMT on the 16th - 7am on the 17th
    you: What about the astrodice issue
    you: yeah shame I'm not psychic or I would of known that eh
    you: A bit like your deposit and get 100 free spins promo which is really 20 free spins
    Lee: It was replaced by a 100 Free Spins offer on Gonzo's the next day
    you: only you get 20 free spins on fruit party instead lol
    you: So how about this error?
    Lee: Bear with me please whilst I count the spins played
    you: the spins played are zero as I get that error
    Lee: Spins were played (the free ones) between 15.50-15.53GMT
    Lee: Is there anything else I can assist you with? If not, Thank you for visiting us we look forward to chatting to you soon.
    you: so just logged out and logged back in and free sins have gone
    you: yeah those spins were my upgrade
    you: Where are my free spins promised in your deposit promo get 100 free spins?
    Lee: Which promotion please?
    you: There were 20 free spins when I loaded the game assumed it was from first deposit promo
    you: obviously an error
    you: U know that promo where u get 100 free spins?
    you: when you first fklin deposit only it is 20
    you: is this casino a joke?
    you: I went to live chat and was told they are given over the course of 3 deposits
    you: so now I have made 2 deposits and received 20 of those spins
    you: the free spins I received today are from seprrate promo
    Lee: You indicated you had a problem with the game Astrodice, the only free spins offer on your account is on that game - so that is what I checked
    you: the free spins that were in Astrodice have been removed now
    Lee: If you can tell me which specific promotion you refer to I will happily check it
    Lee: There are no such spins
    you: I have told you 3 times
    you: KAR100 deposit and get 100% and 100 free spins
    you: You would think you would have knowledge of your deposit promo
    Lee: That is the first time you have mentioned the KAR100 code
    you: it is the first time I realised I was talking to a dummy
    Lee: I am sorry but you are being extremely rude and sarcastic - I am trying to help
    Lee: If you persist I will simply close chat.
    you: Well you are being extremely annoying and obtuse, I am trying to get you to understand
    Lee: I'm ending the chat
    Chat session has been terminated by the agent.

    So there you are, not the most helpful chat who get butthurt when customers get frustrated by being jerked around by an imbecile.

    I still haven't got my free spins or bonus so I have emailed a complaint and told them I they can read the full chat transcript in this thread.

    what do you think?
    Should operators be a little more thick skinned and helpful or should they just be unhelpful and close chat if someone upsets their prissy sensibilities because they have frustrated them to the point of explosion?

    There are a couple of other issues with this casino as well figured I would warn folk here what to expect.
    Promos that aren't promos
    Free spin offers that are BS
    Bugs in games telling you have free spins when you don't
    Shitty chat operators who would should be very thankful they are not dealing with personally right now :axeman2:

    Edit:
    Just in middle of spin game booted out - session expired LOL
    Have to log in and reload game to finish spin. WTF this casino?
     
    Last edited: Jun 18, 2015
  2. Jun 19, 2015
  3. electronictonic

    electronictonic Experienced Member

    Occupation:
    Carer
    Location:
    UK
    2/10 @ The Pogg You must register/login in order to see the link. an old review I think, the site has revamped since.

    Their terms state that "Free games are credited to a player’s account in the following manner: 20 free spins upon deposit, additional 40 free spins on the 2nd day, upon deposit (min € 20), additional 40 free spins on the 3rd day upon deposit (min € 20)."
    clearly they are saying you do not get 100 spins on your first desposit, you get 20 free on your initial deposit, then 40 on the 2nd day of your deposit and 40 again on your next deposit on the third day, if you sign up and make a deposit lose all your balance and use the initial 20 free spins,
    then don't login for 3 days then deposit expecting 40 spins, you won't get them because 4 days have passed, you must deposit on three consecutive days starting from the first day you signed up and the next day and the next day, to receive the free spins, that's how I would interpret their terms.
     
    1 person likes this.
  4. Jun 19, 2015
  5. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    Thanks for the info.
    Yet their banner advertises 100% welcome bonus + 100 free spins with code KAR100 but if you dig down to the terms it does state they are awarded over 3 deposits and maybe you have to make 3 deposits on consecutive days though that is not clear. I will leave it up to other people if they believe that is misleading or not but not a huge issue for me.
    The bigger issue is that my free spins have not been awarded despite it being my second deposit the day after the first regardless and not only that live chat were playing dumb with me and when I had the nerve to get pissed off about being messed around he just closed chat without solving my issue.
    No apology about not being able to play a game or bogus free spins appearing that I couldn't play or for sending me promo deposit match that expires same day without warning you etc. Just a sanctimonious butt hurt attitude. Not good IMO.

    On top of that I have heard nothing since I emailed and I told them about this thread and nothing here either so they are unresponsive too.

    Pretty crappy way to treat new players IMO and then they didn't give me the right of reply so I posted this thread - maybe they will treat other new players better and iron out some of the issues?
     
  6. Jun 19, 2015
  7. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    avoid anything from them or there group the terms are shocking
     
  8. Jun 19, 2015
  9. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    To be fair you did a pretty shoddy job of explaining your issues in the chat, its pretty difficult to follow - I also wouldn't put up with being spoken to like that either, the guy is just there to do a job afterall, if you don't like his employer then vote with your feet, play elsewhere.

    I've got no opinion on the casino they may well be poor quality, and the promos definitely seem confusing and convoluted, but I do know people respond much better when your nice to them! :)
     
    1 person likes this.
  10. Jun 19, 2015
  11. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    To be fair if I was the casino after reading the chat session I would not have responded either.

    I know how frustrating it can be trying to sort things out with chat but the staff have a hard job and the guy was trying to work out what you were meaning and look into it for you.

    It was only near the end you gave him the code from the original deposit bonus. Maybe he wasn't the most clued up but you gave him little chance between your questions to answer and he was probably getting confused.

    But with the abuse you were giving him id have closed the chat on you as well.
     
  12. Jun 19, 2015
  13. Karamba

    Karamba I-Gaming Industry Representative

    Occupation:
    VP Operations
    Location:
    Malta
    Dear JackMack,

    Thanks for your feedback.

    At Karamba, one of our main concerns is to provide the most competitive welcome benefits around to all our new players.

    Since transparency is of upmost importance to us, all welcome package details are clearly explained in our website.

    Please find the link here for your reference. You must register/login in order to see the link.

    If you need any further clarification, please don’t hesitate to contact me via private message, I will be more than happy to assist.

    Kind regards
     
  14. Jun 19, 2015
  15. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    Abuse I was giving him?
    LOL I called him a dummy once.
    For my part I got a broken game, 20 free spins that weren't free spins that then vanished without explanation.
    A rude dismissive response to my question about the email promo which didn't have any dates.
    To explain 3 times my promo free spins hadn't been applied which he was being completely dumb over.
    And then told that using sarcasm as a way of biting my lip was not to his liking and that he would close chat without solving my issue which he was obviously iching to do as he did without warning on my next response which was not insulting or abusive.
    But hey yeah, I the paying customer am the bad guy here for not being happy clappy about being dicked around.

    There is only one 100 free spin promotion and he has my account details in front of him. How is not obvious?
    I told him 3 separate occasions it was deposit bonus with 100 free spins.
    He didn't explain the issue with the game I was having, why 20 free spins showed up, why I got the error or why they disappeared.
    If you think chat operators should hang up because of a little sarcasm then I hope you get the shoddy service you deserve.
    I see people like you as the problem.
    If people are prepared defend this sort of nonsense let alone put up with it then of course that is precisely the level of service you will get.

    I hope neither of you work in CS - well obviously you don't.
     
  16. Jun 19, 2015
  17. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    Thanks, I have received an email stating the free spins have now been applied.
    I hope Lee has recovered from his tremendous ordeal in chat.:rolleyes:
    Personally I haven't, I'm still mad as hell.
     
  18. Jun 19, 2015
  19. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    :lolup::lolup::lolup: made my day!


    I understand your concern and that you have the right to that bonus,
    But my advice is to move on. If they don't want your business, just find another casino that will treat you as you want to be treated. There are lot of casinos that would like your business!
     
  20. Jun 19, 2015
  21. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    .... and now your being rude to the people who take the time to respond to you with an opinion. Why? Why exactly does anybody deserve shoddy service just because they are polite and have manners? Put yourself in the CSOs shoe and re-read your chat above, your not clear at all and jump between issues randomly, dropping sarcy comments left and right, I'm pretty sure your the one more likely to receive poor service - but again, thats just my opinion - but in my experience, if you take the time to explain your issues properly in a polite and courteous manner, you will often get things resolved quicker, and more satisfactorily. Give it a try sometime!
     
  22. Jun 19, 2015
  23. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    With an attitude like that no wonder the guy cut you off.

    Anyway blame everyone in the world all you want but you were the one that could not explain things , never gave the guy a chance to see what he could do, and talked to the CS like a piece of crap.

    And no I could never work in CS as no way I would take the crap they get for the wages they are on. Chats like the one you posted would put me off the job for life as it just shows what they have to put up with daily.
     
  24. Jun 19, 2015
  25. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    I had the exact same behavior before finding out that it's bad for me.
    - It's because of the Latin blood :D

    And I'm sure he's not the only one that acts this way.
    It's sad, but they have to find it out by themselves, that only being respectful with others you'll get respected back.
     
  26. Jun 19, 2015
  27. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    JackMack:
    You made the first mistake. You deposited your money and the bonus was not added. However you started to play without it. When in fact if the bonus is not added you should have went to live chat immediately and made them aware. It is your responsibility to see you get the bonus. Instead you started playing with out it and when you lost your money you went crying for the bonus. Too late in my opinion. Say you had won with out the bonus. Then you would have been happy to take the win and forget about the missed bonus. The onus is on you BEFORE you start playing.

    Also your chat was all over the place and hard to follow.
     
  28. Jun 20, 2015
  29. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    and you are an English native??? :what: :confused: awful writing mate that nobody can really understand without reading a few times through your garbled half sentences. I as a foreigner with English as 3rd language would feel too embarrassed to post that chat transcript.

    this one goes to the CS agent, he certainly tried to help and rightfully closed the chat.

     
    Last edited: Jun 20, 2015
  30. Jul 2, 2015
  31. JackMack

    JackMack Banned User - troll, flaming, being a dick

    Occupation:
    content writer
    Location:
    England
    What a bunch of desperate sycophants in this thread.
    I've played online and B&M since forever and rarely have any issues with chat even with much worse issues than this.
    99 times out of 100 they are sorted out amicably without that operator being deliberately obtuse.

    You are all so sanctimonious and upset about a chat operator being called a dummy when he actually did NOTHING to resolve the situation and hung up on a customer, pathetic.
    No concern for all the issues outlined and the player? just be very nice and fawning in chat and hopefully you won't be ripped off?

    If you can't make sense of the transcript even after the situation has been explained then really you are admitting to being as dumb as the chat operator - actually even dumber.
    And now you are all so upset because I have called you out and of course it is only my responses to you that are rude regardless of how lacking empathy or insulting your own comments are when you are not even affected by the situation - what a bunch of cowardly hypocrites.
    But guess what?
    I can take it, you are entitled to your opinions no matter how asinine I find them.
    Disagreement and opinion is not something to be scared of. People should say how they feel as long as you are not just being contrary or threatening.
    If you call me a dummy because you think my post is dumb and I cry and close my account instead of pointing out how you are wrong then that is my issue.

    In today's PC world this is what we have. A bunch of dumbed-down intellectually vacuous, morally bankrupt, butt-hurt people just waiting to feel offended.
    Getting angry about being messed around is human nature and calling somebody a dummy is not abusive language you dummies!!!

    Thank you.;)
     
  32. Jul 2, 2015
  33. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    * Anger Management
    * Politeness
    * Understanding
    * Patience
    * Respect
    * Fairness
    * Subtle
    * Appreciation

    Stick to the better accredited casinos on here, that's all I can say in closing.

    I will not respond any further in this thread.
     
  34. Jul 3, 2015
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    No need to be rude to your fellow members - and there's no need to act like a jerk to the casino staff. These chat support guys have one of the most stressful jobs in the industry. They have to be cautious with every word they type because they know that there are people like you who will post chat logs with the intent to get them fired.

    So what's the problem? You didn't get your free money? Seems like a lot of needless pissing and moaning on your part.

    And for the last time, quit the insulting trollish posts. Thank you.
     
    1 person likes this.
  36. Jan 12, 2016
  37. myke833

    myke833 Newbie member

    Occupation:
    C.E.O
    Location:
    Australia
    Ha-ha

    I receive constant spam from these guys with the same promo So looked it up on this to check there trustworthiness I can safely say I won't be depositing there I'm guessing the c.s knew what you were on about but most likely gets the same complaint everyday And I don't like people who defend dogdy terms either especially if the promo clearly says 100 free spins after you deposit on there home page then has some small hidden deep down in the terms Actrully only 20 on your first deposit I think most these casinos do this sort of stuff to sucker noobs into depositing first And they usually don't find out about casinomeister untill its too late and they've been scammed a few times And omg there spamming is on par with reward groups They even congratulate me for receiving there offer of 100 spins lol
     

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