another employment agency chat host, waste of time

spintee

Ueber Meister
webby
mm2
Please see the link of the chat session I have just had, Yes I no typo not up to scratch, See how long it went on for than I did get abit rude but Im sure any 1 would of,

Where do they get them from? & we are giving them cash to get service like that? Thoughts please

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petro

Dormant account, per user request
PABaccred
PABnoaccred2
Spintee, I read the chat log and I don't think saying this was very nice of you.
"Who give you a job, I do here..."
Saying that probably played a role in the CS leaving the chat.

I can understand your frustration in dealing with bad CS but saying things like that will not help anyone. You have to treat them like you would like to be treated.
 

spintee

Ueber Meister
webby
mm2
Spintee, I read the chat log and I don't think saying this was very nice of you.
"Who give you a job, I do here..."

I can understand your frustration in dealing with bad CS but saying things like that will not help anyone. You have to treat them like you would like to be treated.
Agreed, I was waiting for along time, I tried to explain and she was bouncing back about its been canceald as I had 0 in there, The last straw was that I had to have money in there to canceal it, Rubbish, Over an hour in chat, any 1 would go crazy, Any site would of sorted this withen a minute, Well I got no help any way
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
I understand, I sometimes lose my cool as well.
At the end of the day we are all just human.
 

spintee

Ueber Meister
webby
mm2
I understand, I sometimes lose my cool as well.
At the end of the day we are all just human.
True, I was waiting around for a long time, I said that (who give you a job) as I really do not understand what they are there for? They no bugger all really, If you go to stand up casino and state a problem it be sorted in seconds, I have deposited no less than 200 times across the ips sites, I no how the bonus works, when she told me I had to have money in there for it to be cancealed that just hit the nail on the head, What a joke,

No more of me, I deposit there as you get a 10 mach bonus daily with only 25x b wager, which gives small rollers like myself abit of extra play,

I do have to say, I nether rude to cs, thats due to most of the time things are sorted and know what there doing, But had enough now,
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
I deposit there as you get a 10 mach bonus daily with only 25x b wager
Sounds up my alley. :)

Spintee, what is the casinos name? I will check them out, maybe they will accept Australians.
 

spintee

Ueber Meister
webby
mm2
I think only U.K, bingo stars only do the 100% daily a few others do 50% but more money daily but 25 - 35 x wager, There is a few sites that open in other country's, see them here,


/www.ipsalderney.com/


Sounds up my alley. :)

Spintee, what is the casinos name? I will check them out, maybe they will accept Australians.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
I just checked with Bingo Stars then and unfortunately they don't accept Australians.
Oh well, I'm sure people in the UK have this problem as well. :D
 

spintee

Ueber Meister
webby
mm2
Well if you no what you was doing than would of been sorted in 30 seconds and no drama, Understand, look at the time frame, I was waiting around long enough, I would not dream to speak to some1 like that, Not that it was even bad, I seen plenty worse, I was frustrated as the person who are there to help you out didnt even no what bloody day it was,

People are spending hard earned cash, You would of thought you could of got abit of decent help, She ask for user name twice? just goes to show how good of a job she was doing, over 1hr and no where, I take it you would of done ?

What an awful way to speak to someone.:eek:

I would of cut you off long before.
 

Nifty29

Dormant account
IMO:

1. The chat rep, whilst not being great in terms of clear communication, actually did pretty well considering that I couldn't comprehend what spintee was on about either.

2. Spintee was being difficult and unnecessarily rude.

3. If one is going to live chat with a business, one could at least try to use correct spelling and grammar. It's hard enough to resolve issues at times as it is without working out the language at the same time.

I understand to a point if spintee isn't a native English speaker. However, it looks to me like there is a fair dose of "text speak" and/or linguistic laziness, which just makes simple situations into complaints because nobody knows what the hell is going on. If this is not the case, then I apologize.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
TBH I think the chat person was being quite reasonable - the only thing that would have annoyed me is being called 'hun' :p In my opinion you could have been clearer about what you were asking - I couldn't really tell what you were trying to get them to do until I read the whole thing twice, and I'm still not sure.

You took a bonus and played it without meeting wagering and then you wanted them to clear it...? I'm not sure why that would even be necessary if your balance was at zero unless bonuses carry over there? I've had bonuses show as being active in those circumstances and they disappear as soon as I make a fresh deposit - if they don't, THEN I go ask chat.

You may read your part of the chat as perfectly clear and reasonable because you know what you were trying to say, and I understand that you were frustrated, but as a neutral bystander? Honestly you came across as a bit of a dick.
 

mathsboy1975

Senior Member
webmeister
I see faults on both sides here. I could not understand what the OP was asking but then again I would say this is very poor CS - particularly the stage where the OP was waiting for 15 minutes and asked for his username again.

But OP loses any sympathy from me when he starts getting personal with the rep. CS staff don't need that. I guess we all deal with things differently but if I had been sitting there 15 minutes without reply I would have simply logged out and tried another time when the CS was clearly not busy.

If you are not happy with the site and/or customer services, then don't get abusive with them - let your wallet do the talking and play elsewhere.

To be honest I think that entire exchange should be used as a training scenario for CS staff as it illustrates unacceptable behaviour all round.
 

spintee

Ueber Meister
webby
mm2
Unfortunately nifty some people are not as fortunate with spelling or grammar, Its the way the cookie crumbles in this world, It was not an application to go on to mastermind, It could not of been that hard, The first few lines was was perfect to understand, Any body employed should really no what they are doing, I only got abit worked up after realizing the cs didn't no jack shit and kept me waiting for a long period


IMO:

1. The chat rep, whilst not being great in terms of clear communication, actually did pretty well considering that I couldn't comprehend what spintee was on about either.

2. Spintee was being difficult and unnecessarily rude.

3. If one is going to live chat with a business, one could at least try to use correct spelling and grammar. It's hard enough to resolve issues at times as it is without working out the language at the same time.

I understand to a point if spintee isn't a native English speaker. However, it looks to me like there is a fair dose of "text speak" and/or linguistic laziness, which just makes simple situations into complaints because nobody knows what the hell is going on. If this is not the case, then I apologize.
 

spintee

Ueber Meister
webby
mm2
Reasonable? Over 15 minutes wait at 1 point? The bonus does not auto go, You actually have to cancel it yourself, Otherwise its a sticky bonus, When I was getting error message it told me to go to chat,

How hard can it be, I want my bonus cancelled and getting error, Not only that but had problems b4 with games ect on there and all cs was the same, Knew nothing


TBH I think the chat person was being quite reasonable - the only thing that would have annoyed me is being called 'hun' :p In my opinion you could have been clearer about what you were asking - I couldn't really tell what you were trying to get them to do until I read the whole thing twice, and I'm still not sure.

You took a bonus and played it without meeting wagering and then you wanted them to clear it...? I'm not sure why that would even be necessary if your balance was at zero unless bonuses carry over there? I've had bonuses show as being active in those circumstances and they disappear as soon as I make a fresh deposit - if they don't, THEN I go ask chat.

You may read your part of the chat as perfectly clear and reasonable because you know what you were trying to say, and I understand that you were frustrated, but as a neutral bystander? Honestly you came across as a bit of a dick.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Spintee - I find it easier to understand posters on here that are using English as a second language, as opposed to your abbreviated and truncated txt spk. You must understand that this would have added to the delay in getting the issue resolved and been frustrating for both the CS rep and yourself. If the CS agent was ESL (English as a second language) then she did bloody well in getting as far as she did. :)
 

spintee

Ueber Meister
webby
mm2
Spintee - I find it easier to understand posters on here that are using English as a second language, as opposed to your abbreviated and truncated txt spk. You must understand that this would have added to the delay in getting the issue resolved and been frustrating for both the CS rep and yourself. If the CS agent was ESL (English as a second language) then she did bloody well in getting as far as she did. :)
Do not have a punt a me due to bad spelling, You do not no me, A great way to speak to a fellow membership member who has Dyslexia, Cheers mate you just made my day alot more happier
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Reasonable? Over 15 minutes wait at 1 point? The bonus does not auto go, You actually have to cancel it yourself, Otherwise its a sticky bonus, When I was getting error message it told me to go to chat,

How hard can it be, I want my bonus cancelled and getting error, Not only that but had problems b4 with games ect on there and all cs was the same, Knew nothing
Really you have to cancel every bonus even after zeroing out? That's pretty annoying. What software is this?
 

vinylweatherman

You type well loads
CAG
MM
I see faults on both sides here. I could not understand what the OP was asking but then again I would say this is very poor CS - particularly the stage where the OP was waiting for 15 minutes and asked for his username again.

But OP loses any sympathy from me when he starts getting personal with the rep. CS staff don't need that. I guess we all deal with things differently but if I had been sitting there 15 minutes without reply I would have simply logged out and tried another time when the CS was clearly not busy.

If you are not happy with the site and/or customer services, then don't get abusive with them - let your wallet do the talking and play elsewhere.

To be honest I think that entire exchange should be used as a training scenario for CS staff as it illustrates unacceptable behaviour all round.
This is pretty rude too! Live chat is a simulation of a conversation with someone, and I bet people would be absolutely livid if in the middle of talking to a shop assistant, they just walked off for 15 minutes without explanation, and then came back to ask "can I help you?".

This poor approach to service is what can cause an issue to degenerate to the point that both sides have lost sight of the original issue and are engaged in getting the other person back for the way they have been treated.

When it comes to implementing CS, staff should be trained in how to manage such a situation when there are the first signs that it is developing, rather than blundering on in the same vein till the customer "detonates" with the pressure of irritation.

Another part of the problem is that businesses are just so damn keen on making the simplest of requests ONLY actionable by "contacting CS". This itself overloads CS with relative trivia, which means they are having to rush through issues, and the more problematic issues tend to get sidelined because there isn't the time to deal with them properly.

Routine functions should be implemented in the software, and the player told how to operate it. Error messages should give an explanation of what the problem is, not just "casino error 2" or "there has been a problem - contact CS". Some players are sufficiently intelligent that if given the information, they may realise the problem can be solved from their end, or at least when contacting CS, they can give more detail as to the nature of the problem, as well as what they have tried already.

My initial reaction to a problem is to come back later to see if it has resolved itself. Only when this fails, and I know my internet is working from my end, do I venture into the process of contacting CS. This is initially via email, and only upgraded to a phone call if there is a looming deadline by which a solution is needed, and the email has not had the desired effect.
 
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