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Bitch and Moan Annoying Verification and possible scam by 1XBET.COM

Discussion in 'Sportsbook Complaints' started by Harxenia, Jan 6, 2016.

    Jan 6, 2016
  1. Harxenia

    Harxenia Dormant account

    Occupation:
    engineer
    Location:
    Indonesia
    OK I have an account on 1xbet.com ( a russian bookmaker) since June 2015 make some bets and loose. Start in November begin play again make some bets and wins . My balance now about 150 USD . After 5 win strike they limit my maximum bets to "0" . So I cant make bets anymore and try to withdrawal the 150 usd . They ask for docs . First passport must be photograph cant be scan copy. So I gave them and it is OK. After that they ask for the screenshot of my skrill account . It is start to be complicated . Here some of the email conversation:

    They only looping the email with the sentence bellow . I dont think they want to verify my account. If it not verify then I cant withdraw . It is a new way to scam people

    From:
    "Аккаунт безопасности" <security@1xbet.com>

    "To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels."

    2016-01-05 11:39 GMT+03:00 Harxxx @keromail.com>:
    Please do you have a manager or supervisor? I am tired. Please give me an example? I have sent to you full screen and in windows screen shot? I just want to withdrawal my money! Please! Or i will report this as bad customer service in SBR forum that you use this to prevent me from withdrawal my money

    From:
    "Аккаунт безопасности" <security@1xbet.com>

    To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels.

    2016-01-05 11:20 GMT+03:00 Harxxx @keromail.com>:
    Here It is! This is what your means???? Coz I dont know what else do you mean this is at full size windows! This is the stupidest verification that I ever had! You make make problem on a silly things! Sent: Tuesday, January 05, 2016 at 2:28 PM

    From: "Аккаунт безопасности"
    To: Harxxx @keromail.com>:
    Subject: Re: Re: Verification Account number: 5014533

    To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels.

    2016-01-05 10:23 GMT+03:00 Harxxx @keromail.com>:
    I DONT KNOW WHAT YOUR MEANS! COULD YOU GIVE ME AN EXAMPLE? DONT JUST MAKE AN EXCUSE OF THIS
    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" wrote:
    There must be visible all browser tabs and lower operating panels on the screen shot.

    2016-01-05 7:54 GMT+03:00 Harxxx @keromail.com>:
    Hey

    What looking for ?? I am attaching it ones more! You could scroll or zoom on the image

    Regards

    Hary
    Sent: Tuesday, January 05, 2016 at 11:06 AM

    From: "Аккаунт безопасности"
    To: Harxxx @keromail.com>:
    Subject: Re: VerificatHarxxx @keromail.com>:ion Account number: 5014533

    There must be visible all browser tabs and lower operating panels on the screen shot.

    2016-01-05 7:05 GMT+03:00 Harxxx @keromail.com>:
    Dear Sir

    The screen shot in the attachemnt. Thanks

    Regards

    Hary

    Sent: Tuesday, January 05, 2016 at 7:04 AM
    From: "Аккаунт безопасности"
    To: Harxxx @keromail.com>:
    Subject: Re: Verification Account number: 5014533

    Dear customer,

    For completing the verification procedure please provide us with a print-screen from your Skrill account .The Tab ''Settings'', ''Personal info'', ''Account limits'' and ''Cards and Bank Accounts''.

    Send us the screen shot from your Skrill showing the deposits to your 1xbet account.
    2016-01-05 2:55 GMT+03:00 Harxxx @keromail.com>:
    Dear Sir

    Here attached the photo of my passport, first page, the one with my photograph , and last page

    Regards

    Hary

    Sent: Tuesday, January 05, 2016 at 5:16 AM
    From: "Аккаунт безопасности"
    To: Harxxx @keromail.com>:
    Subject: Re: Verification Account number: 5014533
    You need to send us a colour photo of your passport (the first page and the page with residence registration). Unfortunately, scan copies or copies are not accepted for verification. The format of the document cannot be cut and it must be seen in double page spread.

    2016-01-05 1:09 GMT+03:00 Harxxx @keromail.com>:
    Dear Sir

    Here attached scan copy of my passport and driver licence. Please verify my account ASAP. So I could withdrawal my balance! Thanks

    Regards

    Haxx
     
  2. Jan 8, 2016
  3. Harxenia

    Harxenia Dormant account

    Occupation:
    engineer
    Location:
    Indonesia
    Only changing sentences

    OK I try to do the verification process . Finally I can figure what the meaning of "To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels". It means that the screenshot is windowed and they must see the desktop panel behind that!:rolleyes: Oh GOD. But The journey of verification not end, after that they ask for foto of me showing my passport near my face. OK after several shot of my face they accept the foto. But Now the verification stack again with another sentences:

    "You ought to provide us with the photographs of your documents, which you have mentioned in the ''Personal data'' in the Registration form."

    2016-01-08 7:24 GMT+03:00 Haxx <haxx@keromail.com>:
    The Document i have mention in my personal data is my passport. Here attached my photo graph passport

    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:
    You ought to provide us with the photographs of your documents, which you have mentioned in the ''Personal data'' in the Registration form.

    2016-01-08 7:13 GMT+03:00 Haxx <haxx@keromail.com>:
    What registration form?
    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:
    You ought to provide us with the photographs of your documents, which you have mentioned in the ''Personal data'' in the Registration form.

    2016-01-08 6:47 GMT+03:00 Haxx <haxx@keromail.com>:
    Could you more specify what document do you need?
    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:
    You ought to provide us with the photographs of your documents, which you have mentioned in the ''Personal data'' in the Registration form.

    2016-01-08 4:31 GMT+03:00 Haxx <haxx@keromail.com>:

    Here You go
    Sent: Friday, January 08, 2016 at 8:26 AM

    From: "Аккаунт безопасности" <security@1xbet.com>
    To: Haxx <haxx@keromail.com>:
    Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Verification Account number: 5014533
    You ought to provide us with the photographs of your documents, which you have mentioned in the ''Personal data'' in the Registration form.

    2016-01-08 4:20 GMT+03:00 Haxx <haxx@keromail.com>::
    Do you mean "the proof of address" document??

    Sent: Friday, January 08, 2016 at 8:15 AM

    From: "Аккаунт безопасности" <security@1xbet.com>
    To: "Haxx <haxx@keromail.com>:
    Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Verification Account number: 5014533
    You ought to provide us with the photographs of your documents, which you have mentioned in the ''Personal data'' in the Registration form.

    2016-01-08 4:14 GMT+03:00 Haxx <haxx@keromail.com>::
    Sorry I forgot You mean in "personal data" at my registration form to 1xbet site?? Is in it My Passport??

    Sent: Friday, January 08, 2016 at 8:01 AM
    From: "Аккаунт безопасности" <security@1xbet.com>
    To: "Haxx <haxx@keromail.com>:
    Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Verification Account number: 5014533
    You ought to provide us with the photographs of your documents, which you have mentioned in the ''Personal data'' in the Registration form.

    2016-01-08 3:51 GMT+03:00 Haxx <haxx@keromail.com>::
    Here the photo. Please accept. Thanks

    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:
    Photo of this quality does not approach for the verifivation. These documents must be legible.

    2016-01-08 2:15 GMT+03:00 Haxx <haxx@keromail.com>::
    Here the photo

    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:
    Photo of this quality does not approach for the verifivation.

    2016-01-08 0:47 GMT+03:00 Haxx <haxx@keromail.com>::
    Here it is

    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:
    It has to be a full sized Print Screen of your document ( Do not cut it).

    2016-01-08 0:21 GMT+03:00 Haxx <haxx@keromail.com>::
    Here me holding my passport. Thanks

    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:
    Thank you for the copies of your documents.
    This must be a picture where you are holding your ID card near your face.

    2016-01-07 18:25 GMT+03:00 Haxx <haxx@keromail.com>:
    Here with better quality

    Sent: Thursday, January 07, 2016 at 9:22 PM

    From: "Аккаунт безопасности" <security@1xbet.com>
    To: "Haxx <haxx@keromail.com>:
    Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Verification Account number: 5014533
    Please, send the photo with the better quality. Your data must be readable.

    2016-01-07 16:56 GMT+03:00 Haxx <haxx@keromail.com>::

    Here It is. The payment hystory to 1xbet from neteller and account infos
    Sent: Thursday, January 07, 2016 at 8:40 PM

    From: "Аккаунт безопасности" <security@1xbet.com>
    To: "Haxx <haxx@keromail.com>:
    Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Verification Account number: 5014533
    You have to send a proof of payment (a screen shot of Neteller wallet, full format, with the owner data ).

    2016-01-07 16:17 GMT+03:00 Haxx <haxx@keromail.com>:
    Dear Sir

    Here the Neteller screenshot that you ask. Thanks

    Sent: Thursday, January 07, 2016 at 6:58 PM

    From: "Аккаунт безопасности" <security@1xbet.com>
    To: "Haxx <haxx@keromail.com>:
    Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Verification Account number: 5014533
    Please, make several print screens of different sections from your Neteller account:
    "History of transactions" tab,for us to have a view of a cash flow,which is related to 1xBet;
    "Receipt of money - Withdraw funds to a bank account - withdraw funds now";
    "Deposit an account", where is a view of the card with the help of which you have deposited your account.

    2016-01-07 14:45 GMT+03:00 Haxx <haxx@keromail.com>::
    Dear Sir

    Here all the skrill account data that you want.

    Sent: Thursday, January 07, 2016 at 6:16 PM
    From: "Аккаунт безопасности" <security@1xbet.com>
    To: "Haxx <haxx@keromail.com>:
    Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Verification Account number: 5014533
    Skrill account .

    2016-01-07 14:13 GMT+03:00 Haxx <haxx@keromail.com>::
    The Data owner of the computer or the owner of the skrill account?

    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:
    You should provide us with a screenshot where we can see the data of the owner.

    2016-01-07 13:19 GMT+03:00 Haxx <haxx@keromail.com>::
    Here it is in attachment. This is what you want?

    Sent: Thursday, January 07, 2016 at 4:23 PM
    From: "Аккаунт безопасности" <security@1xbet.com>
    To: "Haxx <haxx@keromail.com>:
    Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Verification Account number: 5014533
    We should see not only browser, but also a desktop panel on your screenshot.

    2016-01-07 12:08 GMT+03:00 Haxx <haxx@keromail.com>::
    What do you want to see on lower operating panel? Coz i still cant understand which panel is it?

    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:
    There must be visible lower operating panels on the screen shot.

    2016-01-07 10:10 GMT+03:00 Haxx <haxx@keromail.com>::mad::
    What do you mean "all browser tab"??? and What "operating panels" to be lower??? I cant understand your English??
     
  4. Jan 8, 2016
  5. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
  6. Jan 8, 2016
  7. Harxenia

    Harxenia Dormant account

    Occupation:
    engineer
    Location:
    Indonesia
    Of course I know what their playing to. I am try to follow what they want hope they still pay me some how. This company 1xbet seems huge . Have several shops in Russia, Offer high odds like pinnacle or marathon. But their business is bad like mediocre bookie.
     
  8. Jan 9, 2016
  9. Harxenia

    Harxenia Dormant account

    Occupation:
    engineer
    Location:
    Indonesia
    They Paid

    WELL Finally they paid me through my Neteller account 151.21 USD :D
    Here my last conversation with them. I am glad to escape from this bookie :oops:


    "Dear user

    Withdrawal of funds is allowed."

    2016-01-08 15:35 GMT+03:00 Harxx <haxx@xx.com>:

    Well I hope I could hear good news soon! Thanks

    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:

    Your data is under verification now. You will receive the answer in the nearest time.

    2016-01-08 12:47 GMT+03:00 Harxx <haxx@xx.com>:

    So what doc you ask? I gave you my passport, Driver licence, prove of my skrill account and neteller account! Prove of my residence! You set a trap with sentence "You ought to provide us with the photographs of your documents, which you have mentioned in the ''Personal data'' in the Registration form." So it is human to forgot! I forgot what document i mention in my registration form! I check the personal info in my 1xbet account nothing else than my passport! So what?
    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.

    "Аккаунт безопасности" <security@1xbet.com> wrote:

    Point 2.39. If betting company has any concerns about the identity of a customer, the validity of the (address/credit/debit card) details quoted or any other details provided we reserve the right to request whatever documentation company deems appropriate to prove the details given, and withhold any payment until betting company are satisfied of the authenticity of all the details we have been given. Should the details we have been given prove to be false we reserve the right to void any bets placed on this account and to withhold any payments indefinitely.

    2016-01-08 11:43 GMT+03:00 Harxx

    I am renewing my thread in casinomeister forum. It is about your verification process in case you want to read it here is the link :
    http://www.casinomeister.com/forums/showthread.php?t=71150&p=733392#post733392

    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.
     
    1 person likes this.
  10. Jan 9, 2016
  11. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Good to hear it has come to a good end Harxenia.

    Take your money and run now :D ...erm, to a CM accredited casino where you won't have these problems :) :thumbsup:
     
  12. Jan 9, 2016
  13. Harxenia

    Harxenia Dormant account

    Occupation:
    engineer
    Location:
    Indonesia
    Thanks! I think they rethink about scamming me after I share to casinomeister forum :)
     

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