Resolved An email to Mr Kevin Arnott, VIP Manager, Slots Jackpot Casino

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Mr. Arnott:

I just contacted Live Chat to inquire about my 10% cash back, which was to be credited on Monday - today - I have deposited accordingly, over $550.00, since your email of 2/8/2010 and my reply of the same day inquiring as to when the 10% would be credited. Jake of chat support first told me that my cash back was due on Thursday, so I pasted the body of your email stating "'Monday". More arguing - Jake didn't notice "Monday" in the email so he stuck to his story. Then he tried to tell me that since I didn't receive my credit today, automatically, I must not have qualified for it. I phoned into support. Got another story. I wont bother you with any more versions.

Mr Arnott, when you emailed me on the 8th informing me of my upgrade to VIP and that, among other things I will not hold my breath waiting for, I would receive 10% cash back on Monday, how many variations on what was actually meant by that was I supposed to anticipate?

Well it now seems there are countless interpretations. Don't expect further deposits and do expect to see a copy of this email posted at various online gambling forums today.

I don't get jerked around with this kind of B.S. without a good vehicle to share my experience with others in the online gaming community.

http://www.casinomeister.com/forums...-manager-slots-jackpot-casino.html#post349219

Sincerely jerked around and not happy one f'kn iota about it,

(deleted by bernynhel)



(bernynhel)

The original email from Slots Jackpot Casino informing me of my VIP upgrade:

On Mon, Feb 8, 2010 at 11:41 PM, SlotsJackpot Support <support@slotsjackpotcasino.com> wrote:


Dear (deleted by bernynhel),

Your account has been upgraded to Vegas Gold VIP at slotsjackpotcasino.com.
Your username is (deleted by bernynhel)

Your new VIP status entitles you to exclusive offers and more. You now get
10% Weekly Cashback
10% VIP Reload bonuses
50% VIP Rewards bonus

If you need any help on your account just let me know.

Sincerely,

Kevin Arnott
VIP Manager
slotsjackpotcasino.com
SlotsJackpotCasino.com 2009 - 2010

My initial reply:

On Fri, Feb 12, 2010 at 12:21 PM, (deleted by bernynhel) wrote:

Thanks, that! What day of the week are the cash backs available? - wjb

Their reply, back:

fromSlots Jackpot Support <support@slotsjackpotcasino.com>
to (deleted by bernynhel)

dateFri, Feb 12, 2010 at 2:24 PM
subjectRe: Att: Kevin Arnott Re: Your SlotsJackpot VIP upgrade (Issue (deleted by bernynhel))
mailed-bycasinocontroller.com


Dear (deleted by bernynhel),

Following up on your email.

We would like to inform you that cashback is credited on Monday.

Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,
Slots Jackpot Customer Service

And now, la peice de resistence, Le Chat Transcripte!
 

RockbetKatarina

Dormant account
Joined
Dec 21, 2009
Location
Serbia
Hi,

First of all, I'd like to apologize for any inconvenience caused by this issue. Unfortunately, the cash backs didn't go out automatically this week, so they are being added manually.

Thanks for your understanding,

Katarina

Manager
Rockbet Partners
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Resolved!!!

Thanks, that. This has been resolved. Mr. Arnott sent me the following:

Dear (deleted by bernynhel)

I am looking into why the cash back promo was not being added automatically for your account. Meanwhile I have credited your account with a $75 VIP bonus available to claim in the cashier.

If you have any questions please get back to me directly.

Sincerely,

Kevin Arnott
Slots Jackpot Casino


However, while there will always be snafus like automatic credits not materializing, it needn't always result in the kind of particularly nasty experience as I had the privilege of enjoying at the hands of Live Chat.

While the cash back not being in the My Promotions area had been annoying enough, it quickly deteriorated in status as an annoyance compared to the s**tstorm I encountered when I ventured to bring the matter up with Jake in Live Chat, didn't it?

It is my sincerest hope that the latter issue not be diminished to a point beneath it's proper place of prominence in perspective to the former issue.

It would never have occurred to me match the images, below, to my earlier experience. Live Chat with Jake, most definitely, did not Rock!

I replied to Mr Arnott:


Hi Kevin:

I noticed. I'm happy. But you shouldn't be. Because you have a problem called Jake in Live Chat Support that is going to guarantee you an endless supply of grief via needlessly agitated customers, going forward. FYI please see attached Live Chat transcript. You know your lucky its me, most people would just go away rather than say anything.

- wjb


And, once again, THANK-YOU! CasinoMeister!!! :thumbsup:
 
Last edited:

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Thats pretty bad Bern!
Did you really expect anything else from the Rockbet group though??
Its part of the reason they are on the not recommended list.
Really?! I thought it was pretty good! The d-head chat dude got so immediately stupid that even Rockbet was too embarassed (apparantly) by the chat transcript winding up on CM to ignore it. And I wound up with $20 more cash back than I would have if they had just handled their business, properly, from jump street!

Besides, I didn't know about any RockBet association until I just saw Katrina's post, below! LOL. Their listed as a Silverstone Overseas Ltd site on Casino City and Slots Jackpot Casino isn't mentioned at all, here at CM, let alone with RockBet in the Rogue pit.

Whaddayagunna do?!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Really?! I thought it was pretty good! The d-head chat dude got so immediately stupid that even Rockbet was too embarassed (apparantly) by the chat transcript winding up on CM to ignore it. And I wound up with $20 more cash back than I would have if they had just handled their business, properly, from jump street!

Besides, I didn't know about any RockBet association until I just saw Katrina's post, below! LOL. Their listed as a Silverstone Overseas Ltd site on Casino City and Slots Jackpot Casino isn't mentioned at all, here at CM, let alone with RockBet in the Rogue pit.

Whaddayagunna do?!
Rival - typical standard for those using the "standard" support service provided centrally by Rival. It seems Rockbet are a particularly poor example of a wider range of below standard Rival casinos. Thankfully, a few have seen the light, and got rid of this crappy central support service, and even being a slave to the central database. These Rival casinos are the ones that should be considered. There are now SO MANY Rival casinos, and they are "breeding like rabbits", worse, they try to hide whether they are affiliated to other groups, are merely "Bonne Chance white labels", or are true independent operations, just as players would consider 32Red to be "independent of Microgaming and Jackpot Factory", merely USING Microgaming software, which happens by coincidence to be the software chosen by the operators of Jackpot Factory. THIS is how most players view individual casinos, but this is NOT the case with the Rival software brand, where the software supplier does a great deal more than merely supplying the software. Most Rival casinos appear to run as partnerships (white labels if you like), where the operator agrees how much Rival will handle, and how much they will handle. It seems more complex than the simple "white label" model that many think of, as can be deduced from the postings of operators, many of whom say they are "independent", or "own" the casino, but where on detailed examination are found to be in partnership to a greater or lesser degree with Rival in operating the casino.
The Rival promotional system appears EXTREMELY COMPLICATED, yet their central support seems to lack even the basic skills. It is no wonder these "sh*tstorms" keep happening.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
...It seems Rockbet are a particularly poor example of a wider range of below standard Rival casinos.... a few have seen the light, and got rid of this crappy central support service...they try to hide whether they are affiliated to other groups, are merely "Bonne Chance white labels", or are true independent operations...yet their central support seems to lack even the basic skills. It is no wonder these "sh*tstorms" keep happening.
Well I thought I had done my homework.

One thing I have going for me: I used to use eWalletXpress. But when I closed the bank account I had tethered to eWalletX, I learned that all deposits I had been making at casinos via eWalletXpress had not been made in real time. I didn't have a clue that this was the case. That account was opened just for eWalletXpress and I was going to close it and open a different account somewhere else for security purposes and I purposely deposited in various casinos til my bank account was zeroed out then I closed that account. But eWallet still had funds I deposited thru them they hadn't collected. Over $1000 at 3Dice Casino alone!! So about 3 or 4 days after making my last deposit from that account, eWalletXpress goes to get the funds finds that account closed. Now several casinos were contacting me as eWallet had charged back my deposits! One was Mayan Fortune. For a $34 deposit. I had deposited 10s of thousands of dollars between Mayan Fortune and their sister casinos at Silverstone Overseas Limited.

On Casino City.com, Silverstone is listed as the owners of: Cocoa Casino, DaVinci's Gold, Irish Luck Casino, Lion Slots Casino, Mayan Fortune Casino, Pantasia Online Casino, Paradise 8 Casino, Rockbet Online Casino, Simon Says Casino, Slots Jackpot Casino, Superior Casino, This is Vegas, Tradition Casino, Tropica Casino, Vegas Regal Casino, Vegas Sky Casino and Vegas Days Casino.

So Mayan Fortune sends me this particularly nasty email demanding their $34. Well, I was 10 kinds of mad by then. If eWalletXpress wasn't collecting funds from me in real time, and if, at anytime a customer shorted eWalletXpress, eWallet could simply charge back the casino for whatever the customer deposited, in effect, the casino had been actually extending credit to the customer for every deposit they accepted from eWalletXpress! eWalletXpress assumed 0 risk for their fee as they passed all the risk off all off to the merchant (casino)*. Now Mayan's dunning me for $34. I tell Mayan Fortune, in essence, to go jump in a lake. 3Dice never even mentioned the charge backs for over a month! And when they did (and after someone revived me) and I could only pay them half at the time, I still played in VIP tournaments and mad (substantially smaller than usual) deposits til I paid them off.

So as a result, all of the casinos (I thought) that were associated with Mayan Fortune locked me out! So I uninstalled all of those sites and when I would hear of a new Rival casino, if their not rogued here and, if not listed at Casino City yet, if I'm not locked out from login after registering, I thought I was good to go. But SlotsJackpot Casino didn't lock me out. In fact, after 1 small deposit, I get VIP status! I checked here again and also did a search again at Casino City and was puzzled to discover they're owner was quoted to be Silverstone. It wasn't until yesterday that, after many months, I looked up Silverstone at Casino city and see that RockBet is also listed under Silverstone.

So now I have these questions:

Did Silverstone Overseas Ltd acquire RockBet Group?

If so, did they acquire RockBet, intact, leaving RockBet to carry on as usual?

And if so, are all Silverstone Overseas Ltd Rival sites to be rogued?

And if not, why not?


* I have to assume that no casino is going to accept eWalletXpress deposits without knowing, full well, that if eWalletX deposits on a customer's behalf then later can't collect the funds from the customer's bank account, then eWalletX is going to come back and charge back that amount from the casino. Now why the hell would the casino accept that kind of risk? The I remember the 8.5% eWalletX is charging - the casinos have to be in on that action. Ya think? Or does anyone know an wanna say?
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top