Am I just out 4K?

[shannont]

I have been a player at Crystal Palace Casino for about a year now. Last week, I requested withdrawals totaling $4000. (I have made similar withdrawals in the past, with Crystal Palace paying out in about 8 or 9 days.) On Saturday, Oct. 14, Crystal Palace suspended my account mid-hand, (video poker), and I was unable to log into their site. I immediately phoned customer service and was informed that, because I reside in a state most affected by the legislation, (Louisiana), that I would no longer be allowed to play at Crystal Palace. When I asked what would happen to my money, I was told that the money which I was playing with (at the time around $1200) would not be returned to me, but that because my $4000 in withdrawals had been pending prior to Black Friday, they would continue to be processed as usual. I was understandably upset about the $1200, but glad to know that I would still be receiving the 4K. Monday came....no money. Tuesday...no money. I contacted customer support again, and was THEN informed that NONE of my withdrawal requests would be processed as "We have received information that to process withdrawals to a resident of your state would be an illegal act on our part." I asked to speak to a manager and was told that none were available, but that I could e-mail them. I sent 3 e-mails, none of which were answered. I phoned a couple of more times, and was finally given a time when I could call and speak with a manager. When I got a manager, Alex, he told me the same thing the customer service guy said. I argued that they would not be sending money directly to me, and that Firepay and Neteller, (the two methods I used to request withdrawals), were still legally processing deposits from online casinos, Firepay through Oct. 23, and Neteller indefinitely. Alex then became a bit irritable, stating that there was no further need for discussion as Crystal Palace would NOT be processing ANY of my withdrawals.
This seems to me to be an attitude on their part of "if we won't be legally able to get any more money out of you, our obligation to play fair is negated, and we'll just keep the $4000 we owe you."
I filed a complaint with the Montana Dispute Board, but from reading other posts here, I think that may be a wasted effort.
Has anyone here experienced anything similar, or have any suggestions? 4K may not seem like alot of money to some, but I had big plans for it!
Thanks,
Shannont

 

[amatrine]

Re

I have a feeling we are going to be seeing a lot more of this with the shady casinos(

Ama

 

[kyleb]

The same thing happened to my two friends. See my link. One of them filed a dispute with Montana and emailed them about it, but we'll see.

It's over $20,000 combined - one is out $7k and the other is out $13k. Ridiculous.

 

[OliverCurran]

Withdrawals

Hi Shannont

I am sorry to read that you have been misinformed by the call centre staff.

There has been a fair amount of confusion in the last few days with regards to the legislative changes in the 9 states.

However I can confirm for you that everyone who had a pending withdrawal when the changes went into effect will still be paid out, so long as all the necessary wagering requirements were met.

I have looked into your account and can confirm that the accounts department has 'locked' a check for $5,245 for you. That means that this check will be heading out to you within the next day or so.

I once again apologize for the confusion and misinformation.

Best regards
Oliver Curran
Crystal Palace
1800 824 3175

 

[shannont]

Well, THAT'S a relief!

Oliver:

Thank you very much for your attention to my problem. I am grateful and relieved to know that Crystal Palace will be honoring my withdrawal requests. As a longtime player at several of your sites, I was disheartened to think that my loyalty would be betrayed. It's nice to know that there are casinos who are still willing to "do the right thing" in spite of the loss of revenue.
Thank you again.
Shannon

 

[happygobrokey]

that might just be an excuse to shut you up for a month and sit by your mail box. if you google "oliver curran", you get an irish folk artist. but if you google "oliver curran casino", the first result is "casinomeister voted most obnoxious casino manager of 2003". cross your fingers and wait by the mail box is all you can do right now i guess. good luck

 

[liquidsoap]

Shannon, please reply to this thread when you get your check from Crystal Palace, just curouis how long this will take and if you do indeed get it.

 

[shannont]

No problem. I'll post the day the check comes in!

 

[chuchu59]

Hi Shannont

I am sorry to read that you have been misinformed by the call centre staff.

There has been a fair amount of confusion in the last few days with regards to the legislative changes in the 9 states.

However I can confirm for you that everyone who had a pending withdrawal when the changes went into effect will still be paid out, so long as all the necessary wagering requirements were met.

I have looked into your account and can confirm that the accounts department has 'locked' a check for $5,245 for you. That means that this check will be heading out to you within the next day or so.

I once again apologize for the confusion and misinformation.

Best regards
Oliver Curran
Crystal Palace
1800 824 3175

Firstly, the player is misinformed about the $1200 and then again about the remaining $4K, both in detail, by the call centre staff. For the sake of the player, I hope you are telling the truth Mr. Curran. How about letting him have a Halloween surprise by sending him his money within the next 10 days?

 

[The Dude]

that might just be an excuse to shut you up for a month and sit by your mail box. if you google "oliver curran", you get an irish folk artist. but if you google "oliver curran casino", the first result is "casinomeister voted most obnoxious casino manager of 2003". cross your fingers and wait by the mail box is all you can do right now i guess. good luck

That was three years ago. To give credit where credit is due, it's a different "Oliver" now.

 

[shannont]

Kudos to Oliver!

Well, as promised, here is my post to let everyone know that my funds were received! The funds were transferred to my Neteller account very early this morning, and I received an e-mail from Oliver Curran informing me of this. In addition to the 4K I had requested in withdrawals prior to Black Friday, they also transferred the 1.2K I was playing with at the casino. So, at least in this instance, the cynicism was ill-placed!
Many thanks to Mr. Curran for doing the right thing. And, perhaps most importantly, to the casinomeister forum participants....without whom I'd probably not have known where to turn. Although I'm new to the forum, I will be a frequent visitor, and will recommend it to my friends who gamble online.
Thanks again to all,

Goin' to the mall!

 

[chuchu59]

WTG Oliver. Keep it up.

 

[silcnlayc]

Nice to see the interest again from Mr Curran

I used to play at 5 Roses casino many years ago and it was one of my favorites. Then they changed to something else and I kept playing there until I saw Crystal Palace was in the group. I fell in love with this casino for the amount of play I got for the investment and the withdrawals were in a timely fashion.

The short of it is, once I joined this forum and saw all the issues this group of casinos were having (and I had one too is the reason I joined) I shied away from this group TOTALLY. I haven't been back in a very long time (over a year) because the withdrawals were taking longer and the last one I made took 11 days which to my taste smacked of total disregard for a players wants/needs/expectations. I am not a high roller, just mid to average player (approx. $5000 a month), but add a few of us together and this would make a nice impact on any casino.

It is nice to see that Mr Curran is finally taking an interest in what is going on with his casinos with this information for he could have cornered the market and had a bigger piece of the pie if he had just LISTENED to the concerns of the players sooner!

So, here to hoping they turned over a new leaf and that I can once again come back to enjoy a casino that I once loved. Welcome Back Mr. Curran! (even if it is a different one )

 

[happygobrokey]

that might just be an excuse to shut you up for a month and sit by your mail box. if you google "oliver curran", you get an irish folk artist. but if you google "oliver curran casino", the first result is "casinomeister voted most obnoxious casino manager of 2003". cross your fingers and wait by the mail box is all you can do right now i guess. good luck

That was three years ago. To give credit where credit is due, it's a different "Oliver" now.

is it the irish folk artist running them now? lol. i never dealt with the guy but you know what they say about first impressions, his reputation preceded him. well good on him i suppose for cleaning up whatever it was he did clean up and hopefully he escapes the looming shadow under which myself and many others have/will prejudicially cast him.

just noticed, the 'edit' button on this site is funny. it looks like the fellow is wielding a large blue sex aid!