All Jackpots

[tinybettor]

I would like to ask if anyone else is experiencing any delays in payments at All Jackpots. I currently have two small withdrawals with them, one that was requested on the 3rd April and the other one a couple of days earlier. To my dismay the second withdrawal was still pending by the weekend even though the withdrawal request was done on Wednesday to which a rep replied that it was due to the finance team not working Fridays. So now instead of weekends being just Saturday and Sunday, it now includes an additional day, giving these casinos 96hrs total to tempt the player to reverse. So fast forward to Monday where I contacted the casino to inquire on my withdrawals and they stated there was a technical delay causing processing issue with cash-ins. So now here we are 10 days since the second withdrawal request and approx. 12 days since the first with no money in my account and no word if the money has actually been sent yet as they have not responded to my latest email sent two days ago.

So I would like to know if anyone else is having similar problems or am I alone in this matter. Is there really a technicality at hand causing this delay cause almost 2 weeks to even receive a payment is really long for an accredited casino. I have already closed my account with them given the long pending withdrawals and communication issues.

 

[vinylweatherman]

They have just moved to Malta, and this would require them to relocate their gaming servers. They also seem to be called Nexigames from now on, rather than Jackpot Factory. Either a takeover or merger seems to have taken place, and Malta chosen because it is an EU country, making access to EU markets easier. This process may be the cause of technical problems in general, not just in processing withdrawals.

Declaring Friday as part of the weekend is a rather cheeky move, try telling your boss you are no longer going to be coming in on Friday because you "don't work weekends" and see how far you get. What next, Mondays off.

In their prime they processed not only Monday to Friday, a FULL week's work, they even did some processing over the weekend where the withdrawals were routine and could be managed by a skeleton weekend crew.

Not only have the ditched Friday, they have moved to 48 hour pending. To get paid the same week as you withdraw, you have to play and withdraw on a Monday, have it release from pending Wednesday/Thursday, and hope there is no further delay so you get it in time for the weekend.

Maybe they have lost so much of their player base that they have had to make these cuts and mergers in order to survive. Once in Malta, they become free to advertise in the UK media, but many old favourites have beaten them to it, and have launched TV campaigns over the last couple of years. Nexigames have come late to the party, and have only a couple of years until being in Malta is not itself a pass to being allowed to advertise in the UK media. Their prime was fuelled by a very large US player base that once accounted for some 90% of all it's players. This would have been a huge loss to them when MGS pulled the plug, despite UIGEA restrictions at the time having only a limited effect on the business.

 

[tinybettor]

They have just moved to Malta, and this would require them to relocate their gaming servers. They also seem to be called Nexigames from now on, rather than Jackpot Factory. Either a takeover or merger seems to have taken place, and Malta chosen because it is an EU country, making access to EU markets easier. This process may be the cause of technical problems in general, not just in processing withdrawals.

Thanks for the response vinyl, appreciate it. Looks like I'll just have to be a bit more patient given this recent development.

 

[loren]

I'ld trust the weatherman...

I just had to wait 15 days before cash hit my instadebit account,2 chats and 2 emails in which they said
my "URL was suspicious",of course it was only 28 hours ago I tried contacting the casino rep...but as of yet there has been no response.I did enjoy my time there,but now with the 48 hr wait,"we don't work weekends and holidays" and my suspicious url...it'll be hard to go back.

 

[vinylweatherman]

I just had to wait 15 days before cash hit my instadebit account,2 chats and 2 emails in which they said
my "URL was suspicious",of course it was only 28 hours ago I tried contacting the casino rep...but as of yet there has been no response.I did enjoy my time there,but now with the 48 hr wait,"we don't work weekends and holidays" and my suspicious url...it'll be hard to go back.

How does one have a "suspicious URL". I have only seen these when I receive spam for All Slots in my inbox.

I am going to assume they mean IP address, but it doesn't really lend itself to being "suspicious" given that it is your ISP that chooses your IP address, not the customer. Obviously nothing more than "suspicious" though, because they paid in the end. Unfortunately, they have lost a customer through being suspicious about their "URL", and probably made themselves look "suspicious" in that customers eyes.

Perhaps casino security personnel need to be tied to a chair and forced to listen to a lecture about how IPv4 ACTUALLY works in practice, including all the tweaks and fudges ISPs use to get around the uncomfortable fact that there are not enough IP addresses to go around. The cost of changing to the next level, IPv6, means they would rather patch and fudge rather than move to a system of static IP addresses, where someone's IP address would be almost like their fingerprint, identifying a specific connection to the system over the long term.

 

[Nate]

I used to play at this group and it's sad they have decided to go that route. There are plenty of places offering MG games these days, and the cream of the crop (32Red / Redbet) do not hold your money hostage.

Vote with your wallets my fellow gamblers...

@ the OP - Hope you get it resolved ASAP!!

Nate

 

[tinybettor]

Just an update, still no payment. Over two weeks since withdrawal requested. Have just received an email from the casino after several days stating they'll be looking into it with the response title of suspicious URL which another poster had also received.

I know they are moving to Malta and all but the lack of communication is really disheartening. Two weeks to process a measly withdrawal is really something given how fast casinos such as 32red can do it. I would just like to know if the payments are even on the way or am I of no value now since I've closed my account. Well I will give them the benefit of the doubt and extend my patience for a few more days, would just like some direct answers.

 

[chayton]

They're accredited here, why not PAB and see if Max can get anywhere? IMO 2 weeks is too long to wait.

 

[tinybettor]

Just an update, have received a check in the mail for the first withdrawal a few days ago but still waiting for the second payment. It has been just shy of 20 days now, with no response to several emails sent to support asking for status updates. I know they have just moved to Malta and that bank wires can be delayed due to numerous intermediary banks in addition to technical issues and extended weekends but to wait almost 3 weeks for a withdrawal from an accredited casino is really just too long even for a patient person such as myself. All I wanted was for the withdrawals to be paid in a timely manner. I have made a couple of cashouts at their sister casino, All Slots that took less than one week from when the reversal period has ended so I was sort of expecting something similar. I cannot use the live chat option as well since it has disappeared from their website and can only be accessed from the banking page of a logged in account which I cannot do since I have requested an account closure. I am now just awaiting for a reply from the the forum rep.

 

[Nate]

I've flagged your post for Bryan - Maybe he can get more info on the Malta move and how it will affect players going forward. The withdrawal process is too slow and live chat disappeared - Not good enough IMPO.

Nate

 

[maxd]

I've flagged your post for Bryan….

Please remember that Bryan is at GIGSE all this week, it'll probably be a few days before he sees this and can reply.

 

[The Dude]

I'm on the road at the moment, but I've PMd the casino rep prompting him for a response.

 

[The Viking]

Alljackpots have so gone downhill lately, i was dropped at a VIP last January, they said i didnt deposit enough ? just 2 days before i deposit $200 ?
Havent deposit there since, im pretty sure i was dropped because as a VIP you can email VIP support and ask then to flush.
but as a regular player there is no such think, so a withdraw on a Thursday might take up to 5 days to hit a e-wallet.
and thats just not acceptable in my books.

 

[miksaxxx]

Alljackpots have so gone downhill lately, i was dropped at a VIP last January, they said i didnt deposit enough ? just 2 days before i deposit $200 ?
Havent deposit there since, im pretty sure i was dropped because as a VIP you can email VIP support and ask then to flush.
but as a regular player there is no such think, so a withdraw on a Thursday might take up to 5 days to hit a e-wallet.
and thats just not acceptable in my books.

You didn't lose anything when they dropped you from VIP . VIP doesen't mean anything there anymore .

I am VIP but have same rules than normal player from 8 of april ( when Nexigames taked over ) .As copied from jfviplounge:

ClearPlay Terms and Conditions - Updated at 1 p.m. GMT on April 9, 2013
General Rules

Under the ClearPlay Bonus System, a player's casino account is divided into a cash balance and a bonus balance. Players deposit into their cash balance and bonuses are credited into their bonus balance.

When playing, both balances are combined to form the player's total balance, which is the balance players see during game play.
Bonuses are subject to a play-through requirement of 30x the value of the bonus. Players residing in the UK playing in GBP are subject to a play-through requirement of 40x the value of the bonus.

Any match bonus of 100% or more, including the First-Deposit Bonus, is subject to a playthrough requirement of (Deposit + Bonus) x30 for all players.
As a player meets the play-through (wagering) requirements, credits from the bonus balance are transferred in $/€/£10 increments.
Players can meet play-through requirements with play on any game; however, different games contribute a different percentage of the wager towards the required play-through:
Slots, American Roulette and Parlor Games – 100%
Table Poker games, Casino War, Sicbo – 50%
Video Poker games, Texas Hold'em Bonus Poker Gold, Craps, Baccarat, all Blackjacks except Classic Blackjack, and all Roulettes except American Roulette – 10%
Classic Blackjack, All Aces Video/Power Poker – 2%.
For example, on a 10 credit bonus, to meet the 30x play-through requirement, the player may wager 300 credits on slots or 600 credits on table poker.
All wagers made using the Gamble feature on slots or the Double feature on video poker games will not be counted towards fulfilling play-through requirements.
Play-through is only achieved when playing for real money, and not in practice play mode.
Play-through is achieved when a wager is made. Wagered credits are first deducted from a player's cash balance. If no credits remain in the cash balance, the wager is then deducted from the bonus balance. This means that credits in the bonus balance are only wagered in the event that the cash balance is insufficient to complete the bet.
Winnings on wagers made from a player's cash balance are credited directly to his cash balance.
Winnings on wagers made from a player's bonus balance are credited to his bonus balance.
If crediting the winnings to the bonus balance would result in the bonus balance exceeding the amount of bonus cash that has not already been played through, any excess winnings are credited to the player's cash balance.

The decision of the Casino regarding bonuses is final, and no correspondence will be entered into.
All bonuses are subject to the Jackpot Factory terms and conditions.

Bonuses
Upon receiving a bonus from the casino, a player must meet the required play-through on the bonus as described above before making any withdrawal.
A player may withdraw funds from the casino once the bonus balance has been completely transferred to the cash balance by meeting the required play-through, or once the bonus has been spent completely.

 

[tinybettor]

Another update just received my second check in the mail which is pleasant news. Looks like the logistical issues were to blame which is understandable when dealing with delivery of overseas checks. That being said I did request to have the payments sent by bank wire which in a majority of cases is much quicker and hassle-free. I did also hope that the casino would be more active in communicating with their customers as the wall of silence was frustrating to say the least. In any instance, I would just like to thank everyone for their input and advice as this case has now been resolved, although taking a bit longer than usual.