Casino Complaint Alanutdfc vs Videoslots
- Thread starter Alanutdfc
- Start date
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- Joined
- Jun 30, 1998
- Location
- Bierland
- Joined
- Jul 25, 2007
- Location
- Amsterdam
So, what happened exactly that caused VS to confiscate deposit + winnings? Are we allowed to know?
- Joined
- Jun 30, 1998
- Location
- Bierland
Please submit your PAB today - we will get on it right away. Submit your PAB
- Joined
- May 22, 2012
I can sense you testing the admin's patience here, but they are trying to help you mate! Do the PAB as in the link you were given above and then other than maybe confirming you've filled-in the PAB, don't comment any further on here. The guys at Videslots are peronally known to the admin personnel on here and as such consider there to be a 'hotline' which will be working behind the scenes between Max and VS to get your issue resolved - quite speedily compared to other services.
- Joined
- Mar 10, 2015
- Location
- Malta
Without knowing the cause of the issue for the OP.
The general problem is if this is a case of either fraud, AML or any other serious crime. It would in some times be illegal for Videoslots to share it and they would need to send it on to the authorities to deal with.
I don't realy think you know what's going on here mate. I wasn't here looking for help and I never once said I was going to do the PAB. My complaint is currently with an ADR. For Daniel to have called me out like that when all he had to go on was my username and the fact that I had said I was watching this thread to see the outcome realy seems quite odd and unprovoked. I have no reason to continue to post in this thread as I'm not the member who started the thread and I have nothing to do with his issues with videoslots. I have had personal conversations with Daniel in the past and he comes across as a decent bloke. I don't have a personal issue with him or anyone else on this forum. I've been nothing but polite and grateful for the help I've received with regards to this forum. It's starting to feel like a bit of a personal attack on my end though.
- Joined
- Jun 30, 1998
- Location
- Bierland
That's the thing- fraudsters nowadays overlook the fact that when they commit fraud (i.e. forged government issued docs., etc) they can get reported to the Metropolitan police - or whoever their local fraud division is located. How times have changed.
Not saying that this is the case here, but I'm surprised that people are still trying these sort of stunts like they did a few years ago.
It pays to read the casino's terms and conditions. lol
- Joined
- Jun 30, 1998
- Location
- Bierland
Eh? Wasn't it you who mentioned something about slapping Dan in the face?
You mentioned it. I agreed.
- Joined
- Mar 10, 2015
- Location
- Malta
I guess its just a coincidence, that you and the op signed up within 24 hours after each other to post in the same thread. Both listing videoslots as "worst casino" in your profile.
You complaint on Askgamblers is public btw with the same username you use here.
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You seem to been locked by the same reason as the op. I guess its just a coincidence as well.
Well aware that my unresolved case on ASKGAMBLERS is public. It is with another ADR at this very moment. I don't realy have much to say about your conspiracy theories though. 
- Joined
- Mar 10, 2015
- Location
- Malta
Well aware that my unresolved case on ASKGAMBLERS is public. It is with another ADR at this very moment. I don't realy have much to say about your conspiracy theories though. 
Its not a theory.
- Joined
- Dec 9, 2012
- Location
- Lincolnshire
Most of this went wrong when it wasnt even his card that got used to deposit, Permission or not thats a big no no
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Then why are you still lurking? Is there something you are waiting for?
Not realy sure why you are being so hostile, pretty sure I'm entitled to "lurk" as you put it. With regards to what I am waiting for, who knows. Maybe I'm just flicking through the forums like everyone else, maybe I'm waiting for the opportune moment.
- Joined
- Feb 15, 2018
- Location
- addlestone
What do you mean a fraudster?...i dont understand,i put my own money onto a casino and played slots,won a few £100,then get told i failed documents and they are keeping my funds(£400 that i deposited from my own earnings and bank account,plus winnings),what am i trying to be fraudulent about?
- Joined
- Apr 18, 2009
- Location
- Sweden
I don't know, but I know that Videoslots wouldn't act without a reason. The only way we will find out is if you make a PAB here. You got the link posted by Casinomeister earlier in this thread so please go on and submit one
- Joined
- Feb 15, 2018
- Location
- addlestone
It certainly is coincidence,i had a problem over 2 weeks ago and just joined here last night,trying to catch up on the thread and just seeing a couple of ppl arguing for last 2 pages,Replied to Dans personal message,but have now read on thread the case is closed,ive still been given zero reason for this.I wuld like to know why my deposit/winnings have been kept.
- Joined
- Feb 15, 2018
- Location
- addlestone
I don't know, but I know that Videoslots wouldn't act without a reason. The only way we will find out is if you make a PAB here. You got the link posted by Casinomeister earlier in this thread so please go on and submit one
I have opened the case with IBAS over a week ago,can i still do one these PABs?,just opnlt thing videslots said to me was go to IBAS.
- Joined
- Apr 18, 2009
- Location
- Sweden
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
well Bryan (casinomeister) did say today (several times in fact) to start a PAB. I've never filed one myself but there is an FAQ section and worst case you still have Qs there's max to reach out to
- Joined
- Jan 20, 2004
- Location
- Pictland
Hi, your case with IBAS does not prevent you from submitting a PAB with us. However, a decision made by IBAS is considered binding per UKGC rules (since you are a UK citizen and the casino is UKGC licensed). The same is not true for a PAB with us because we are not recognized as an ADR by the UKGC.
- Joined
- Apr 18, 2009
- Location
- Sweden
Good to know, thanks
Then I hope he will do a PAB also since we're all curious of the outcome from this.
- Joined
- Jun 30, 1998
- Location
- Bierland
- Joined
- Jun 30, 1998
- Location
- Bierland
Once you go public with something in a public thread, then it's everyone's business. Don't tell people what they can or cannot post. That's a moderator's job.
- Joined
- Feb 15, 2018
- Location
- addlestone
Reading the PAB rules,it says the outcome will not be told to you anyway,as in the reason they kept my money,so nobody on this thread would see the outcome anyway?im going to read the PAB rules again and will then submit one to you guys i guess.
- Joined
- Feb 15, 2018
- Location
- addlestone
Ok Submitted a PAB,wrote loads of stuff with emails etc,only to be told it was over a 500 character limit lol,so had to delete most of it,i guess if you have questions i will just be asked them?
- Joined
- Apr 18, 2009
- Location
- Sweden
Yes, they just need the most important information. Don't worry, they are good at what they are doing.
- Joined
- Jun 30, 1998
- Location
- Bierland
I thought you had a complaint against Video Slots that you wanted resolved. That's why.
- Joined
- Jan 20, 2004
- Location
- Pictland
I've heard back from the casino and unfortunately they simply say "player needs to take it to IBAS". Since this is a UK matter covered by the UKGC I'm afraid there's nothing more we can do here: player needs to take the case to VS's official ADR which is IBAS.
- Joined
- Jun 30, 1998
- Location
- Bierland
Bummer for them. IBAS isn't as quick as our PAB service.
- Joined
- Jan 20, 2004
- Location
- Pictland
Agreed, but for now them's the breaks.
- Joined
- Dec 1, 2012
- Location
- liverpool
So does that mean anyone from UK who has an issue with VS is wasting their time doing a PAB because they will say UK matter take it to IBAS?
- Joined
- Mar 10, 2015
- Location
- Malta
In general, if a case of a serious crime would be reported as a PAB, it would be illegal for an operator to share the information with anyone except the National Crime Agency in UK. Fines are huge and you can even go to prison.
- Joined
- Jan 20, 2004
- Location
- Pictland
No, it means that in this case this particular player needs to follow that route. That said I think we all know that the UKGC is constantly moving the goal posts so what may be coming is anyone's guess.
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- Joined
- Jul 29, 2014
- Location
- Canada
Wow i've played here and never withdrawn. Everytime I've sent my verification ID, it has been rejected. I've found them contrite at Customer Service and when I started hearing about the Source of Wealth, I decided these people have too much personal information of mine and that they were not getting another cent of my money. I have a friend who won a large amount, went across the planet and met another player, only to be harassed by that guy in regards to money on her Facebook page. It doesn't sit well with me at all.
- Joined
- Jan 28, 2016
- Location
- uk
So was this a serious crime? And if so then why tell them to go to ibas if you can't share any info with ibas?
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Thats what I'm wondering. Wild has implied more then once that this is a serious crime, not sure how he can assume that? And it was the OP who is taking it to complaint, not the other way around.
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
I wonder if VS has software to check if players have been blacklisted at other casinos. If so can they take money on those grounds?
- Joined
- Jun 30, 1998
- Location
- Bierland
I think what is being implied here is that if you are in the UK and are committing fraud things suddenly can get complex. I am not saying that this is the case here - but checking the thread over at AG where one of these guys was using someone else's CC - well that is a red flag. The PAB is out of our hands since the OP has been referred to IBAS - and Video Slots needs a "binding" resolution. The PAB service is not a binding resolution service but a way "hopefully" that parties can come to an agreement over whatever.
Back to fraud: things have changed over the past few years. When casinos were licensed in Malta, or Gibraltar, or in the Caribbean, players could do pretty much whatever they want in order to defraud a casino (not saying this is the case here because I don't know). Now that casinos are licensed in the UK and players are there as well, then any fraud activity may be reported to the authorities. IBAS can deal with civil disagreement; the UK fraud division is used for criminal matters.
Back to fraud: things have changed over the past few years. When casinos were licensed in Malta, or Gibraltar, or in the Caribbean, players could do pretty much whatever they want in order to defraud a casino (not saying this is the case here because I don't know). Now that casinos are licensed in the UK and players are there as well, then any fraud activity may be reported to the authorities. IBAS can deal with civil disagreement; the UK fraud division is used for criminal matters.
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Can IBAS and UK fraud division correlate with each other if there is a fraud case? Or does IBAS have to step down? In other words can two be going on at the same time?
- Joined
- Jun 30, 1998
- Location
- Bierland
I have no idea - but my guess is that since they have nothing to do with each other (one being an organization - the other a part of the government) that any finding by the police would trump anything IBAS comes up with. But that's a question for them.
- Joined
- Jan 20, 2004
- Location
- Pictland
As I recall IBAS has been involved with cases that went to the UK Fraud Squad but they, like the rest of us, pretty much sit on their hands while the law does it's thing.
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Im curious in how this will play out, not that we will ever know. I think that because a PAB was turned down by VS it has made it all more intriguing. I had to google IBAS too.
- Joined
- Jan 20, 2004
- Location
- Pictland
It's not that they "turned down" the PAB, it's that there were obviously other things already in play. As soon as I asked it was "needs to be IBAS". I didn't get the impression that there was any conspiracy afoot.
bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Nor I. I got the feeling as you that there is more involved.
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