- Joined
- May 21, 2017
- Location
- United kingdom
I recently joined a casino which I wont name at the moment as my account is under investigation . I joined up ,deposited ,played for a bit,won some money,then it signed me out .I tried to sign back in a message appears saying my account is blocked . I went to live help to be told due to multiple accounts i am blocked ,they couldn't tell me anymore .I found a contact number for the casino and phoned them , to cut a very long story short I was told a very large amount of accounts had been set up which had now all been blocked . My account I just set up would remained blocked under an investigation taking place .Im not sure what this investigation entails ? . I am aware my son had been playing a lot of bingo and casinos . I have spent the large majority of my time up hospital as my nan was ill ,then passed away and also my mum who lost a long battle to cancer ,my son had access to be able to set up accounts which I believe is whats happened here . The only thing that doesn't make sense is that I needed a mobile number,then a pin sent to it to verify the account , so there would be no way he could get his hands on a large amount of mobile numbers to set up accounts . I am in process of having my bank statements sent to me to check what money has come on to this casino ( if any ) .I have had my mind on so much and stressed and worried I allowed my son to even use my bank card to get money out for me and himself to do shopping ect . So who knows what else he may have used it for .My son no longer lives with me due to a lot of rows and problems , I admit he does like his online gaming an funds it himself , but I have also loaned him money in the past ,which I did sometimes get back other times not , anyhow I cant get no info off the casino in what they are doing regarding the investigation into my blocked account only a dog standard reply ,that another department is dealing with it ,they have no info until other department gets in touch with out come .All this has upset me and angered me at the same time .Will the casino keep my account blocked due to my son's actions using my name to set accounts up ? Is there a time limit they have to reply with the outcome of the investigation,any advise please .Thank you