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Advise needed please

Discussion in 'Casino Complaints - Non-Bonus Issues' started by wish2remainanon, May 23, 2017.

    May 23, 2017
  1. wish2remainanon

    wish2remainanon Newbie member

    Location:
    United kingdom
    I recently joined a casino which I wont name at the moment as my account is under investigation . I joined up ,deposited ,played for a bit,won some money,then it signed me out .I tried to sign back in a message appears saying my account is blocked . I went to live help to be told due to multiple accounts i am blocked ,they couldn't tell me anymore .I found a contact number for the casino and phoned them , to cut a very long story short I was told a very large amount of accounts had been set up which had now all been blocked . My account I just set up would remained blocked under an investigation taking place .Im not sure what this investigation entails ? . I am aware my son had been playing a lot of bingo and casinos . I have spent the large majority of my time up hospital as my nan was ill ,then passed away and also my mum who lost a long battle to cancer ,my son had access to be able to set up accounts which I believe is whats happened here . The only thing that doesn't make sense is that I needed a mobile number,then a pin sent to it to verify the account , so there would be no way he could get his hands on a large amount of mobile numbers to set up accounts . I am in process of having my bank statements sent to me to check what money has come on to this casino ( if any ) .I have had my mind on so much and stressed and worried I allowed my son to even use my bank card to get money out for me and himself to do shopping ect . So who knows what else he may have used it for .My son no longer lives with me due to a lot of rows and problems , I admit he does like his online gaming an funds it himself , but I have also loaned him money in the past ,which I did sometimes get back other times not , anyhow I cant get no info off the casino in what they are doing regarding the investigation into my blocked account only a dog standard reply ,that another department is dealing with it ,they have no info until other department gets in touch with out come .All this has upset me and angered me at the same time .Will the casino keep my account blocked due to my son's actions using my name to set accounts up ? Is there a time limit they have to reply with the outcome of the investigation,any advise please .Thank you
     
  2. May 25, 2017
  3. wish2remainanon

    wish2remainanon Newbie member

    Location:
    United kingdom
    Result

    This is the result I received today - after an extensive investigation into the background of the accounts opened in your name, or linked to you, unfortunately, we are no longer willing to offer the opportunity to hold any further accounts with us.

    I appreciate this may not be the outcome you were hoping for, however, our decision in this matter is final and will not be overturned at any stage in the future.

    How has it taken 50 accounts later , and a win on my account of over £800 which I have now lost for them to block all accounts and do an investigation ?
     
  4. May 27, 2017
  5. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    What casino is it?.
    Are they accredited here?
    Do they have a rep here?..
    If so, contact them and start there.
     
  6. May 27, 2017
  7. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Are you saying you had 50 accounts with them? I'd say that's your answer right there.
     
  8. May 27, 2017
  9. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Oh haha. Never saw that bit
    Case closed.
     
  10. May 27, 2017
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
  12. May 27, 2017
  13. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Yes yes I know !
     
  14. May 27, 2017
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol, the eye roll wasnt directed at you :D but rather, the gee, why, with 50 accounts?
     
  16. May 27, 2017
  17. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    After seeing that 50 accounts, unless it's a typo of some form, then I can't see even the slightest glimpse of hope to the op.
     
  18. May 27, 2017
  19. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Jeez! One more account and people will start accusing him of multi-accounting. :D
     
  20. May 27, 2017
  21. wish2remainanon

    wish2remainanon Newbie member

    Location:
    United kingdom
    no ,im saying they are saying that
     
  22. May 27, 2017
  23. wish2remainanon

    wish2remainanon Newbie member

    Location:
    United kingdom
    I am new here ,its Maria Casino ,im not sure if they are accredited here .I will look,thank you for your advise
     
  24. May 27, 2017
  25. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    No problem, they are a sister site to unibet.
    And unibet If im correct have a rep, so you may well be in luck.
    If you have multiple accounts under the same IP address though, be warned it will cause problems.
     
  26. May 27, 2017
  27. wish2remainanon

    wish2remainanon Newbie member

    Location:
    United kingdom
    Thank you.I did check and yes they are accredited casino on here .I am so upset.I am not denying its possible that accounts have been set up on my pc , but I really need to chat to rep ,how do i find rep please
     
  28. May 27, 2017
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
  30. May 27, 2017
  31. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    It's under the section I gaming reps I believe on the homepage, but I may be wrong.
    Hopefully more experienced members will add a comment shortly and help.
    But to be honest, having multiple accounts from your own computer isn't going to go down well at all.
    I'm not a defender of the casino community at all, but I'm also no advocate of trying to rip them off either.
    Best of luck if your genuine, if not you will suffer the consequences.
     
  32. May 27, 2017
  33. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
  34. May 27, 2017
  35. wish2remainanon

    wish2remainanon Newbie member

    Location:
    United kingdom
    Thank you for your help ,ive messaged unibet rep
     
  36. May 27, 2017
  37. wish2remainanon

    wish2remainanon Newbie member

    Location:
    United kingdom
  38. May 27, 2017
  39. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    No problem at all.
    It's what a online casino forum is for, to advise and help players.
     

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