I am new to this site. I am relatively new to online slots. I have played a fair amount at Diamond Reels. Let me give you my opinion.
1. I simply can't imagine that a casino can withhold payment because of an "irregularity" in betting. Frankly, I can't imagine what this irregularity could be that would entitle a casino not to pay on a wager. I would surmise that it would have to be some method of hacking into the software to generate wins from losing spins. But, short of this, if the patron is somehow taking advantage of the offers that the casino extends to its customers, I suppose it might be acceptable for the casino to stop extending those offers to the patron. I could understand that. But not paying the guy when he has taken on what the casino offered, and has risked his money ? This can't possibly be right.
I have seen some in this thread attempt to defend the casinos action. Quite honestly, the arguments presented pale in comparison to the fact that the casino took the players action, let him absorb all the risk attendant to his play, intended to accept his full deposit should he lose and then not pay him in full if he manages to win. Arguments on the casino's side here seem quite specious to me.
2. I have played on Diamond Reels for several months, and I have never won. But I kept playing, and I deposited many times in response to emails that their host George sent me. None of these emails made no mention of a maximum cashout provision. The emails encouraged me to make large deposits to maximize the "bonus" that I was to receive.
Quite by accident, I discovered that there was a maximum cashout provision imposed in fine print, buried in a difficult to access portion of the Diamond Reels website. The provision itself is very difficult to find (I am an attorney). I have been depositing $70 to a hundred dollars per deposit to Diamond Reels, without knowing that if I ever happened to win, the maximum that I would receive is $1500. I have not calculated the total of my deposits, but they are several thousand, at a minimum.
I would expect the same people who defend Diamond Reels not paying its patron for his win will defend this highly deceptive practice by telling me that I'm a lawyer, and I should have scoured the Diamond Reels website to find out that they don't have to pay me more than a fraction of my win, should I ever hit one.
I have no doubt that a very large number of patrons are not aware of this maximum cashout provision and expect to be paid fully when they win. This practice takes advantage of inexperienced players, in a way that violates a host of laws on deceptive advertising in California.
3. I play on a few other sites. Most do not have maximum cashout provisions attendant to their bonuses. However, all of the other casinos, when they do have maximum cashouts with certain bonuses, so state in their advertisements and emails. Diamond Reels does not.
4. I have become aware that Diamond Reels very recently changed the terms of their bonuses. Although the Diamond Reels bonuses still have the same code names and percentage amounts, the maximum cashout provision was only very recently added. Any person who carefully researched the terms of the bonuses, then played after determining there was no maximum cashout provision, would have had this provision snuck upon them, without notice.
5. I would have to say that Diamond Reels operates the most unethical casino that I have ever encountered, online or otherwise. Were they a brick and mortar casino, operating in any state of the U.S., they would be shut down straightaway. Needless to say, I will not be playing there further.