Last year I opened an account at a casino and entered my personal details ie name, address etc. but didnt as yet deposit. A few weeks ago, I started to deposit, played and cashed out a couple of times. They requested verification and I duly complied. After several mail exchanges, they told me that my address was not the one they had in the profile and requested an explanation. Actually, I had earlier written to them stating that I had moved house several months ago and in Hong Kong where I live people frequently move house. I know people who move house 5 or 6 times in a decade so its the norm here. They just wrote to me stating they did not accept my explanation. It would have been simple, as in the case of a bank, to simply request my address to be amended but the casino thinks it has the authority to decide that moving house is not acceptable. The cheek and nerves of these people.