Accidental 100 euro bet with bonus captainspins casino.

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Yesterday I made a 50 euro deposit at captainspins and got a 50 euro bonus. Played for a few hours having fun and my balance reached 315 euro. I went to play rise of olympus like I always do and wanted to set auto spins on 100 with 1 euro bet like I was doing earlier. I was playing on mobile and instead of setting the autopay to 100 I set my bet to 100.

I was playing on autopilot in my brain and then after one spin I saw my balance drop 100 euro! Here I was playing on 1 euro bet the whole time. That would give me three spins until bust. Offcourse this was a human error and big mistake of my part.

At this point I went to balance section and saw I already wagered 70%+. My balance was at that point around 160 euro real balance and 50 euro bonus which would make it a total for 210 euro after my accidental 100 euro spin. I went to live chat straight away and asked if she could sort his out and if I was good to go.

She couldn't give me an answer so I asked her to forward this to the relevant department that goes about this. Note that if I was a UK citizen there wouldn't be a problem as i never dipped into the bonus funds. However being under the authority from malta for me as a dutch player I don't think they care and the straight up one hard rule is 5 euro max bet.

Now I can't even remember how long I am playing with white hat gaming groups and this would be by far my favourite joint to play at however I am having stress about that one freaking 100 euro spin. I wonder if @LadyJelena you could help me out with this. If I'm right you have some contacts at white hat gaming.

I Spend the several next hours and this morning wagering my bonus funds and I have now completed it with a withdrawal of 400 euro. I can only hope that it wasn't all for nothing. A max bet protection tool would be awesome because this shit is just too harsh it deal with.

Maybe someone can help me out here.

cheers
 

merlinslair

Full Member
Joined
Jul 25, 2014
Location
United Kingdom
Yep been here myself and mine was 1 press accident and neally completed a 3k deposit bonus on 40p spins took days and days to neally clear the bonus on my regular casino I had been with years and I went over by 1 x£5 spin when I realised the error and they didn't give a cr*p policy is policy and errors are not 100% allowed even in machine on these online casinos
I hate to say it but I would guess you have wasted your time if you do get lucky you are in a huge minority class of lucky sods with online casinos lol
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Well fuck me. That's 400 euro gone then spending all evening on wagering including this morning. Seriously without this accident I would have no stress and I would have 100 euro more to make a withdrawal. Seriously why not max bet protection this can happen to anyone. These days you can't chill when taking bonus funds. I also never dipped into the bonus funds so if I were a ukgc citizen there wouldn't be any problem. Suck on it MGA. Already gave up on curacao long ago for obvious reasons. All I had were mga casinos but not worth it with a bonus.
 

CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
What I would have done personally if I went over the max bet is to contact support and wait until you got the greenlight to go ahead, so you have that in writing before you continue your wager.
If they have to escalate it before you get your answer I would wait until you get your answer.

I have a feeling most casinos would be more willing to allow it prior to completing a wager than after when seeing you have won something.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I've had this with WHG, was playing £1 single line spins on BOD/LOD/ROM and the game crashed, came back on, saw the coin size was still £1 so just clicked start, got a win on a different line, first go (by win, .5x stake) realised i was playing 10 lines at £1, went over to LC and they were just useless saying I would have to wait until the 'relevant' department got back to me. 4 days later they did, no exceptions, bonus voided, and I had a video of the game crash that I sent them so they could see it was a genuine error, and it was a losing spin.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
5-45am Starts a thread asking for help, re a bonus with MGA. (which was his fault)

2 1/2 hours later tells MGA to go suck on it.

All this before they have had a chance to see the thread LOL.

Diplomacy at it's best.
Seriously what's your problem. I can't be frustrated? Lol.
Have you seen some casinos with MGA license? My point here was only that when playing with bonus MGA sucks! I never dipped into the bonus funds! If this was on UKGC there would be no problem now. Next time I will add 10000 emojis for snowflakes like you. Instead of helping bashing me how I made a mistake which could happen to anyone.

I never asked MGA for help on this one. And yes when it comes to bonuses they can go suck on it!!!

Before they had a chance to see the thread? Who? You think MGA cares or replies to threats like this? I only bashed MGA for not enforcing the same rules on bonuses as UKGC. This is forbidden?
 
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Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Seriously what's your problem. I can't be frustrated? Lol.
Have you seen some casinos with MGA license? My point here was only that when playing with bonus MGA sucks! I never dipped into the bonus funds! If this was on UKGC there would be no problem now. Next time I will add 10000 emojis for snowflakes like you. Instead of helping bashing me how I made a mistake which could happen to anyone.

I never asked MGA for help on this one. And yes when it comes to bonuses they can go suck on it!!!

Your exact words.

" I wonder if @LadyJelena you could help me out with this. If I'm right you have some contacts at white hat gaming."

You chose not to wait and have told us 20 times If you lived in the UK it would not of happened.

Now if i lived in Australia it would be a lovely sunny day, alas i live in the UK and it's pissing down.

That is a meaning full to your post as you living in the UK.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
What I would have done personally if I went over the max bet is to contact support and wait until you got the greenlight to go ahead, so you have that in writing before you continue your wager.
If they have to escalate it before you get your answer I would wait until you get your answer.

I have a feeling most casinos would be more willing to allow it prior to completing a wager than after when seeing you have won something.
You are right. I went straight to live chat and she told me she would escalate it to the relevant department. After that I went on wagering as there was only so much left. Perhaps not the wisest decision.
Your exact words.

" I wonder if @LadyJelena you could help me out with this. If I'm right you have some contacts at white hat gaming."

You chose not to wait and have told us 20 times If you lived in the UK it would not of happened.

Now if i lived in Australia it would be a lovely sunny day, alas i live in the UK and it's pissing down.

That is a meaning full to your post as you living in the UK.
LadyJalena is not MGA!!!!!! I only said this about mga. This was pure a rant on mga bonus rules. Nothing to do with me asking LadyJalena for help because she knows some peeps at WHG. What a shitty comparison btw.

WHG has two regulators. Bonus terms are almost exactly the same except this one. Since I didn't dipped into the bonus MAYBE there is something she could do for me. Nice analogy hater.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
You are right. I went straight to live chat and she told me she would escalate it to the relevant department. After that I went on wagering as there was only so much left. Perhaps not the wisest decision.

LadyJalena is not MGA!!!!!! I only said this about mga. This was pure a rant on mga bonus rules. Nothing to do with me asking LadyJalena for help because she knows some peeps at WHG.

" I wonder if @LadyJelena you could help me out with this. If I'm right you have some contacts at white hat gaming."

Looks like a straight out question asking for help to me. You even tagged her.

Either that or you was having a dig at Lady Jelena during your rant.?

Maybe in future could you point out when you are have a rant, or just talking out of your arse. :thumbsup:
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands

" I wonder if @LadyJelena you could help me out with this. If I'm right you have some contacts at white hat gaming."

Looks like a straight out question asking for help to me. You even tagged her.

Either that or you was having a dig at Lady Jelena during your rant.?

Maybe in future could you point out when you are have a rant, or just talking out of your arse. :thumbsup:
Omg. Yes I asked her for help because she has contacts with WHG. This has nothing to do with me bashing on MGA bonus terms! Again I don't undrestand what your problem is. My bashing has nothing to do with WHG or anyone else except MGA.

And again MGA bonus rules are shit when it comes to this particular one. I'm talking about when you haven't dipped into the bonus yet. On UKGC rules there would be no problem now. Since I am under MGA authority bonus wagering starts right away instead of once you finished your real funds.

However WHG still shows your real and bonus funds separate even under MGA. For this reason while I didn't dipped into the bonus funds I asked if LadyJalena could help me come to an understanding with WHG/captainspins. Chances are slim but you never know.

So yes I specifically asked her to help me and besides that a bit later I replied to someone else and in that reply I also came with th rant on MGA which is my right to do so. What is your problem with this exactly? I stand by what I said, MGA sucks big time when it comes to bonus regulations.

What does me asking help from LadyJalena to do with me bashing MGA regulator? Seriously you have nothing better to do? Are you the MGA regulator police? I didn't start this thread to pick a fight with other members. I am frustrated and instead of helping you are bashing me. Let's keep it friendly.
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Hey calm down people :laugh:

I sent this thread to our Jonny Jackpot manager, since I can see Captain Spins is a sister brand - I'm sure he can help :)
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Omg. Yes I asked her for help because she has contacted with WHG. This has nothing to do with me bashing on MGA bonus terms! Again I don't undrestand what your problem is. My bashing has nothing to do with WHG or anyone else except MGA.

And again MGA bonus rules are shit when it comes to this particular one. I'm talking about when you haven't dipped into the bonus yet. On UKGC rules there would be no problem now. Since I am under MGA authority bonus wagering starts right away instead of once you finished your real funds.

However WHG still shows your real and bonus funds separate even under MGA. For this reason while I didn't dipped into the bonus funds I asked if LadyJalena could help me come to an understanding with WHG/captainspins. Chances are slim but you never know.

So yes I specifically asked her to help me and besides that a bit later I replied to someone else and in that reply I also came with th rant on MGA which is my right to do so. What is your problem with this exactly? I stand by what I said, MGA sucks big time when it comes to bonus regulations.

Do you have a map at home?.

You have mentioned, this would not of happened if you was a UK resident, or was in the UK.

You are not, were not at the time, or was playing under UKGA rules. what so ever.

You might as well say the moon is made of cheese, because that will help your case just as much.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Do you have a map at home?.

You have mentioned, this would not of happened if you was a UK resident, or was in the UK.

You are not, were not at the time, or was playing under UKGA rules. what so ever.

You might as well say the moon is made of cheese, because that will help your case just as much.
That's beside the point. The comparison was made to show why mga rules suck. I know fully well what happened and which rules apply to me but for the sake of this comparison again I NEVER DIPPED into the bonus funds and for this reason it would be nice if they would "forgive" me for this mistake. I'm glad you don't run any casinos. Still don't understand what your problem is. Just because I make a bonus comparison between the UKGC and MGA and went on a rant on MGA. Basically you are saying that I don't have anything to stand on and my comparison sucks and my winnings should be voided. You are one sad individual. I'm done with you.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
That's beside the point. The comparison was made to show why mga rules suck. I know fully well what happened and which rules apply to me but for the sake of this comparison again I NEVER DIPPED into the bonus funds and for this reason it would be nice if they would "forgive" me for this mistake. I'm glad you don't run any casinos. Still don't understand what your problem is. Just because I make a bonus comparison between the UKGC and MGA and went on a rant on MGA. I made an honest mistake you soulless human.

If you had stopped at your mistake you may of had a chance, carrying on to beat wagering is where you will probably come unstuck.

If your lucky they might put you back at the start 50 cash 50 bonus
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
If you had stopped at your mistake you may of had a chance, carrying on to beat wagering is where you will probably come unstuck.

If your lucky they might put you back at the start 50 cash 50 bonus
Yes this is where you have a point. However I went straight to the live chat frustrated as I was already almost done with the wager. Explained the situation and she told me that she would pass it on to the relevant team. From there she also told me that I had some free spins in my account. I didn't ask further and said in the chat that I would continue playing and hope that the relevant department can see the mistake. Nobody goes betting 100 euro on rise of olympus with 300 euro balance while I had been playing the whole time on 1 euro.

Anyhow this part I should have just waited indeed but I just lost 100 euro in one spin while wager was almost done so I was pissed and wanted to get this over with untill the relevant department would contact me. Maybe I have a chance maybe I don't. We will see. Something tells me that all will be confiscated and it would be their right to do so but not morally correct if you ask me, not that they should care because it's not in the terms but still.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Were you at any point told that you don't get paid?
I made a 100 euro bet while bonus was active. Usually that's 99.9% of the cases confiscation on winnings. I didn't dip into bonus funds but when you are under MGA it doesn't matter, the moment you deposit and play with a bonus it's active and thus the rules apply. Captainspins would be fully in their right to confiscate my winnings in this case. They didn't. That's awesome.
 
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