Your Input Please A nightmare the casino took my 19k account balance

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
If they are curakaka licensed complaints or threat about complaints doesnt give them any pressure... Making complaint to curacao is pretty much same that if you write your complaint to toiletpaper and do little wiping and then flush it... It will end up same place where your offical complaint anyways. Feel sorry for you :(
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I’ll know tomorrow morning, I will not accept any delay...yes maybe I am too naive but I want to grant them a last chance..
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I’ll know tomorrow morning, I will not accept any delay...yes maybe I am too naive but I want to grant them a last chance..

Bonne chance, mon ami! :thumbsup: I really hope you get paid.

Just out of curiosity, are your total losses at the casino or for the entire group higher than your current win of 19,000EUR? These casinos do consider sometimes to pay out larger wins in cases where they would be still in a good profit after the withdrawal. The main reason is that such players would be more willing to return and then lose some more and increase their profit.

If that is not the case, then I am afraid your chances are slim to none as they can always point to the term 1.22. Technically, you broke the term, although unknowingly because of the clandestine tactics how they added the bonuses.
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I started playing at this casino one month ago...deposit in total 1k....and then the 50
with I won the money...as I wrote before my winnings were at one moment 92k...just playing down to 19k must benefit the casino also...not?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Well sure, the revenue from your wagering. At roughly 4%, you can calculate how much that is. You must have wagered at least a few 100K.

Yet, paying out the 19K would wipe that out completely, so they will lose serious money. Not something this type of casinos like to do.
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I think it must be around 300k...I wanted to check but they blocked my bet transaction history...after my first big winnings of 15k I bet 100€ per spin until the end...at 17k
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Well it seems that some of you were right and me...too naïf. I contacted first via chat the general agent support...and not yet the vip. Well well, they just said that the verdict of last Sunday was there final decision...no further than has been done!
Then I confronted my VIP manager with this and he told me that he’s not responsible that they didn’t do....it’s not up to him...he did his best as he said...
What a BS....he knew that they didn’t want to do a new investigation....
So I have no other choice....and start a complaint campaign....I wonder at what time they will close my account.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Well it seems that some of you were right and me...too naïf. I contacted first via chat the general agent support...and not yet the vip. Well well, they just said that the verdict of last Sunday was there final decision...no further than has been done!
Then I confronted my VIP manager with this and he told me that he’s not responsible that they didn’t do....it’s not up to him...he did his best as he said...
What a BS....he knew that they didn’t want to do a new investigation....
So I have no other choice....and start a complaint campaign....I wonder at what time they will close my account.

Sorry to hear that it turned indeed out like this.

I don't see them coughing up a single cent, to be honest. They will refer to their Term 1.22 and not budge an inch.

And one other thing, these places don't have VIP managers, actually, not many online casinos do have a real VIP department. Usually, it is just a pseudo-name and multiple people answer your messages depending on who is on duty. They still use excuses like it is weekend and he/she will answer Monday, or they forward it to department XYZ etc. Then they will come back to you and say: "I tried my best for YOU and just for YOU but so sorry...."

Best is to forget the entire episode and stay away from ex-Danguad/Mountberg casinos. They will never ever pay big wins, that is their main business model.
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I am puzzled...montecryptos .....yes this is the casino concerned for those who didn’t already knew ... did not take my players points I gained during my extensive winnings......So they kind of accept?
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Harry, well my name is actually Harry too....in their terms is also...
1.16 When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.
This means “followed” ...as not until finishing real money.
They never respected besides ....they jump in any bonus they want and make it active without knowing while you are playing...isn’t this a solid argument against them?
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I tried to make a complaint but then it’s connected to the website...without my login...no way to post a complaint why?
 
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Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Harry, well my name is actually Harry too....in their terms is also...
1.16 When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.
This means “followed” ...as not until finishing real money.
They never respected besides ....they jump in any bonus they want and make it active without knowing while you are playing...isn’t this a solid argument against them?

Bonjour Harry :)

Yes, the terms are purposely convoluted so they can always find some reason to confiscate. Term 1.22 trumps in this case 1.16, I am sure they will say that.

And yeah, sorry that you found out in this way. The group is known to, among other stunts, sneak in small bonus amounts into accounts of players who won big or have a large balance. Hardly anyone will see it as it is often just a few EURO.

If you google Danguad Ltd Casinos Complaints, you will find lots of similar complaints and they never paid up. They changed to Mountberg Ltd recently, probably their 100th company name, others are MYEG, Gammix, Netagame.... take your pick. :D
 
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Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
My complaint was rejected by AG. They want proof that I did play bonus while I should still play real money....of course I cannot proof...they are nowhere visible...nor to find... I am really disappointed:-((((
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Update,
As I posted before AG rejected my complaint because they want the transaction log of my playings. Well this is the thing, I asked many times to Montecryptos to give me the information but they don’t want. I can go back into my paying history until 500 pages..afterwards it’s blocked and guess what....this is the concern period. Surprisingly they showed up in the thread on AK...but didn’t came up with any proof....just few words. One more time I asked them for the transaction log with a screenshot of my trouble with the logs and then they sent me an email today...

Hello,

Thank you for contacting our support team and providing us with a screenshot.

We really wish we could help you more, but the decision of our Finance Team is final and will not be reviewed. Let us know if you need further assistance, please.

Best Regards,
MonteCryptos Casino
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Apparently nothing is definitely like they wrote...after writing an email back they sent me...
Dear H,
Thanks for contacting to our Casino,
Hope this email finds you well,

Regarding your last email, We would like to inform you that your case has been forwarded to the relevant department, they will check on this and contact you back via email with further information as soon as is possible, if you need further assistance please do not hesitate to contact us, we are available for you Outdated URL, have a nice day;

Best Regards;
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Apparently nothing is definitely like they wrote...after writing an email back they sent me...
Dear H,
Thanks for contacting to our Casino,
Hope this email finds you well,

Regarding your last email, We would like to inform you that your case has been forwarded to the relevant department, they will check on this and contact you back via email with further information as soon as is possible, if you need further assistance please do not hesitate to contact us, we are available for you Outdated URL, have a nice day;

Best Regards;

I wouldn't get my hopes up, that looks like the usual tactics to keep you quiet because you can't say now they don't do something.

In fact, they just leave your email on the side and give it a date marker for the response, let's say in 7 days, then one of the agents will have a pop-up on his screen to answer you by saying something like:

"Sorry we have looked into your case again but no changes in our decision. Contact us again if you need further assistance."

They will keep you going like that until you finally give up.

I hope I am wrong but this is the usual trail these casinos are taking. :(
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I just want to put on as much possible pressure...it seems that according to EU laws I have the right they supply me with the concerned log info
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I just want to put on as much possible pressure...it seems that according to EU laws I have the right they supply me with the concerned log info

They are registered in Curacao, so I'm afraid the GDPR or EU laws won't be their main priority.
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
It seems that according to GDPR legislation they are obligated to supply to supply
EU players the information
 
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Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
AG informed me that in case montecryptos doesn’t supply and transaction log info they will accept my complaint because of this...
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Well, AG got many issues between players and casinos solved...
After one more delay tactic from the casino AG finally agreed and publish the complaint last night ....let’s see where Montecryptos is coming up with!
 
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