Your Input Please A nightmare the casino took my 19k account balance

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Chapter 2..or 3... I had contact with an agent and asked why my playing history at the time of my winnings is not available any longer ....they claim that I can go back in betting history for...one year...so you can select periods...nope...I only can go back until yesterday.



i wanted to check something I didn’t mention before because....I feel embarrassed....anyhow...I need to tell.
At the time I played down my 92k winnings I celebrated and have been drinking a little bit more than....you know...I kept on playing and down at 45k I hit again 25k....Then kept on playing few hours longer and went to bed. In the morning when I woke up in my mind I still had 55k in my account but soon after I noticed that there were only 40k....I started to doubt myself...15k difference and why did I remember 55k. It took me some time to analyze this situation and tried to check the history...but as now I couldn’t go Back In Time. Too much occupied with what happened I decided to check today again. The same problem... I contacted via chat an agent and asked to check on this...and they should be able. The agent waited a long time before answering me and finally wrote...you have to contact your VIP manager for this...Strange enough they only work until 5 pm just after my chat. I am supposed to contact tomorrow morning starting from off 9am.

All of this makes me more suspicious....I am playing online casinos for 12 years, played sometimes high stake and had some issues but far from what is going on now....
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Update



I had contact with the VIP manager via chat. He said that the investigation is still going on. Good or bad thing?
concerning the blocking of my playing history he contacted the technical department to find out. As I can see myself the history is blocked at the time they took the money but I hope they will give it free so I can check some things.
I also let him no that I do not want to start a complaint procedure with Curacao egambling and Askgamblers because it will not benefit both of us...he said that he would forward all to the financial department....who will contact me via email about the verdict.
I will give them some more time...
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Update



I had contact with the VIP manager via chat. He said that the investigation is still going on. Good or bad thing?
concerning the blocking of my playing history he contacted the technical department to find out. As I can see myself the history is blocked at the time they took the money but I hope they will give it free so I can check some things.
I also let him no that I do not want to start a complaint procedure with Curacao egambling and Askgamblers because it will not benefit both of us...he said that he would forward all to the financial department....who will contact me via email about the verdict.
I will give them some more time...

That sounds like the usual stalling tactic. "I give it to this, to that, to the other department....you will hear from them...no worries, you will get an answer....we are still investigating...."

I would be mighty surprised if they would give you the deposit back, totally flabbergasted if it would be some "goodwill offer a la - we give you 3K" and blown away if they would pay the full 19K. :D
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Well hope does live...I give them one more day. I gave them a warning about several complaints processes....this might put some pressure on them...Anyhow if they know that they will not pay they would inform me...I made screenshots of the chats...
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
If they are curakaka licensed complaints or threat about complaints doesnt give them any pressure... Making complaint to curacao is pretty much same that if you write your complaint to toiletpaper and do little wiping and then flush it... It will end up same place where your offical complaint anyways. Feel sorry for you :(
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I’ll know tomorrow morning, I will not accept any delay...yes maybe I am too naive but I want to grant them a last chance..
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I’ll know tomorrow morning, I will not accept any delay...yes maybe I am too naive but I want to grant them a last chance..

Bonne chance, mon ami! :thumbsup: I really hope you get paid.

Just out of curiosity, are your total losses at the casino or for the entire group higher than your current win of 19,000EUR? These casinos do consider sometimes to pay out larger wins in cases where they would be still in a good profit after the withdrawal. The main reason is that such players would be more willing to return and then lose some more and increase their profit.

If that is not the case, then I am afraid your chances are slim to none as they can always point to the term 1.22. Technically, you broke the term, although unknowingly because of the clandestine tactics how they added the bonuses.
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I started playing at this casino one month ago...deposit in total 1k....and then the 50
with I won the money...as I wrote before my winnings were at one moment 92k...just playing down to 19k must benefit the casino also...not?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Well sure, the revenue from your wagering. At roughly 4%, you can calculate how much that is. You must have wagered at least a few 100K.

Yet, paying out the 19K would wipe that out completely, so they will lose serious money. Not something this type of casinos like to do.
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I think it must be around 300k...I wanted to check but they blocked my bet transaction history...after my first big winnings of 15k I bet 100€ per spin until the end...at 17k
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Well it seems that some of you were right and me...too naïf. I contacted first via chat the general agent support...and not yet the vip. Well well, they just said that the verdict of last Sunday was there final decision...no further than has been done!
Then I confronted my VIP manager with this and he told me that he’s not responsible that they didn’t do....it’s not up to him...he did his best as he said...
What a BS....he knew that they didn’t want to do a new investigation....
So I have no other choice....and start a complaint campaign....I wonder at what time they will close my account.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Well it seems that some of you were right and me...too naïf. I contacted first via chat the general agent support...and not yet the vip. Well well, they just said that the verdict of last Sunday was there final decision...no further than has been done!
Then I confronted my VIP manager with this and he told me that he’s not responsible that they didn’t do....it’s not up to him...he did his best as he said...
What a BS....he knew that they didn’t want to do a new investigation....
So I have no other choice....and start a complaint campaign....I wonder at what time they will close my account.

Sorry to hear that it turned indeed out like this.

I don't see them coughing up a single cent, to be honest. They will refer to their Term 1.22 and not budge an inch.

And one other thing, these places don't have VIP managers, actually, not many online casinos do have a real VIP department. Usually, it is just a pseudo-name and multiple people answer your messages depending on who is on duty. They still use excuses like it is weekend and he/she will answer Monday, or they forward it to department XYZ etc. Then they will come back to you and say: "I tried my best for YOU and just for YOU but so sorry...."

Best is to forget the entire episode and stay away from ex-Danguad/Mountberg casinos. They will never ever pay big wins, that is their main business model.
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I am puzzled...montecryptos .....yes this is the casino concerned for those who didn’t already knew ... did not take my players points I gained during my extensive winnings......So they kind of accept?
 
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