A Letter To Players Of Slots Oasis Casino

[LaurieJim]

I just wanted to say a few things about Slots Oasis and the way i feel the customers are being treated as far as payments and the reason why?

Why you ask? There are some pretty peeved off customers who have waited for so long on the money they have won, i myself had a great run starting last week at both Slots and Rushmore, heres how it went down.

I had a cashout of 300.00, was excited, p.m'ed Louise, had a reply back that she would be sending it over to the accounts mgr. so that he could take care of this for me, well waited a bit and decided to play some more, so i reversed it, got it up to 2k, cashed out, did the same thing at Rushmore, boom!!! another 2k cashed out.


I made many calls and was on chat several times, with both casinos, i wanted to know what was going on with my withdrawals, got the same as everyone else, Louise is on vacation, she will be back on Tuesday, then Louise will be back on Sunday and now i guess Louise will be back Wed. so Louise has said.

I did get ahold of a customer service rep, who unlike the others gave me the skinny as to whats going on, first of all he feels bad that there is nothing he can do about it as far as getting folks paid as there is a problem with back logged withdrawals and upper management, its not the C/S reps fault.

When i found out it could be next week or much later that i would get paid, i played the hell out of it, of course the house won, this time, cant win everytime.

I feel that Louise, and i do like Louise alot, but is she being honest with us here at Casinomeister, as a casino rep. and friend to the player or is she now in the role of upper management, not being forth coming about what really is going on, i want to think her hands are tied, we have heard a couple of reasons why, wasn't this an issue awhile back?

I saw those red flags you talked about Nashvegas and i will not be playing at these casinos anymore till i know that these issues with payments have been resolved. This is nothing personal against Louise or the customer service staff at all but the ones above them, such as the so called V.I.P department and upper management.

Rant over!!!!!!!!!

Laurie

 

[dcpam39]

Laurie,

I thought you had been paid out, when i saw Louise's posting on the thread about Cherry Red, sorry that your withdrawal was not processed.

I don't believe any employee of a casino is also a friend of the player, irregardless of how pleasant they are to deal with---after all we have competing goals, they want to take our money, we want to take(win) theirs,

Thanks for updating us, I was wondering how it worked out for you,
Pam

 

[vegetagirl2008]

In my opinion we should not to have to rely on Louise to get our payments processed, she is one person. The whole Rushmore group should be addressed because it should not take one person to "Make it Happen". She is not here right now so what are we suppose to do, wait till she comes back. I am not blaming Louise she is a great person, but the staff needs some work. She needs a back-up just in case she is not there or even so go by what their site states in regards to payments. And if they cannot pay anyone in that time frame give them an explanation as to why. Why should people wait and wait for their payments to be approved.

 

[DaveG39]

My last cashout at Rushmore went as promised, 8 working days. I Had another approved on Friday, we'll see how long it takes.

 

[gloria460]

I just downloaded Cherry Red last week. I deposited twice but of course didn't win and I wonder now if I would have been paid timely. I think I'll also let them sit for awhile or even longer until an explanation and the problem is resolved.

 

[Nifty29]

In my opinion we should not to have to rely on Louise to get our payments processed, she is one person. The whole Rushmore group should be addressed because it should not take one person to "Make it Happen

This is a very important point.

The Rushmore group has stated (and told Bryan I believe) that there has been 'processor issues' which have caused the delays in payments.

Yet, when a player contacts Louise, she can have it paid almost immediately.

So where is the processing problem? If Louise can pay someone instantly, why cant every other player be paid within 24-48 hours?

If the wheels stop turning when Louise isnt there, then either the staff need replacing or they need to employ someone else who can do what she does.

Mind you, the only advantage of having Louise there is that CM members are able to get priority, which, while its great for us, isnt fair to other players.

 

[hitobito2005]

My last Neteller withdrawal took 5 working days, the two before that took 9 working days each. The first two I had to contact Louise over but the 3rd was processed on its own.

 

[rchybnker72]

Slots Oasis

paid me $1150 Sat night-8 days
Rushmore paid me $2450 Sat Night 7 days
Cherry Red $300 in 2 days.

none are as fast as Clubworld or Jackpot Capital but at least its not Slots of Vegas or Cool Cat 6 weeks and you have to harrass them to get paid

 

[KasinoKing]

... but at least its not Slots of Vegas or Cool Cat 6 weeks and you have to harrass them to get paid

If you will play with scum you get what you deserve.

Hopefully now that you have found CM you wont get tempted by any of these rogues!

KK

 

[smiley]

My first and only withdrawal I had with slots oasis I had to have Louise handle it and she did, with in 5 minutes I got my approval and my money . I agree, if she can do that, then why doesn't the withdrawal dept just do it so they don't have many angry players. Rchybnker72, you mentioned coolcat?? I am still waiting to receive my withdrawal since 7/11 $1111.00 and believe me I've contacted them constantly and I get no where. It's just a waiting game with them. Robert who was checking into that seems to have disappeared. LOL

 

[LaurieJim]

My first and only withdrawal I had to have Louise handle it and she did, with in 5 minutes I got my approval and my was sent my money. I agree, if she can do that, then why doesn't the withdrawal dept just do it so they don't have many angry players. Rchybnker72, you mentioned coolcat?? I am still waiting to receive my withdrawal since 7/11 $1111.00 and believe me I've contacted them constantly and I get no where. It's just a waiting game with them. Robert who was checking into that seems to have disappeared. LOL

I hope Smiley, that after or if you get your money, you become rogue free from that group, if i can do it you can too, i havent played or even given them a second thought and i still get all these free chip offers all the time, they just go straight to the trash bin.

Back to Qt, i have had Anna @ 3 Dice do this for me while on chat, Tom at club, while on the phone, Inetbet pays like clock work and even the Titan Casino withdrawal was in my account within an hour of cashing out, i will never understand what the big deal is and long delays at some casinos............I even nicknamed Louise "Lightening Louise" once as it was so fast..........laurie

 

[vegetagirl2008]

Lauriejim I hope you get your money and fast. Take this as a learning experience and next time you know what to expect from these casinos. Just look at it like this slow pay is better than no pay. But even though you should have received your funds much quicker than this. Just trying to cheer you up Girl. Lord knows you need it. I have experienced this once and boy the wait was murder, I had to get so much paid for and I was counting on that money, so I know the feeling. Kudos to you for being patient, me I was snapping @ my husband and he looked at me like I had two heads.

Expired Image

 

[LaurieJim]

Lauriejim I hope you get your money and fast. Take this as a learning experience and next time you know what to expect from these casinos. Just look at it like this slow pay is better than no pay. But even though you should have received your funds much quicker than this. Just trying to cheer you up Girl. Lord knows you need it. I have experienced this once and boy the wait was murder, I had to get so much paid for and I was counting on that money, so I know the feeling. Kudos to you for being patient, me I was snapping @ my husband and he looked at me like I had two heads.

Expired Image

Thanks for the cheer up money has already been played back and im over it, it was my fault, should have let it sit there for a week or so, when its a weekend and you have been waiting since wed. or thursday, it was to damn tempting not to play, that is ,when thats all you have to play on., im in no way knocking Louise as she is a good person and i like her alot........laurie

 

[RobWin]

Thanks for the cheer up money has already been played back and im over it, it was my fault, should have let it sit there for a week or so, when its a weekend and you have been waiting since wed. or thursday, it was to damn tempting not to play, that is ,when thats all you have to play on., im in no way knocking Louise as she is a good person and i like her alot........laurie

Say it ain't so Laurie, damn girl...all $4,000?? Didn't you say you had roughly around a $2K cashout from 2 casinos in this group last week...

Say this word over and over again for the next two weeks now....

WILLPOWER​

 

[LaurieJim]

Say it ain't so Laurie, damn girl...all $4,000?? Didn't you say you had roughly around a $2K cashout from 2 casinos in this group last week...

Say this word over and over again for the next two weeks now....

WILLPOWER​

Im over it Rob, yep had really over that amount, was just waiting, leaving most in and playing on the other, it just ran out, what can i say? guess i should have used the weekend up to do chores around the house..................NOT ......lol..................laurie

 

[RobWin]

Im over it Rob, yep had really over that amount, was just waiting, leaving most in and playing on the other, it just ran out, what can i say? guess i should have used the weekend up to do chores around the house..................NOT ......lol..................laurie

Yes, you should have...the next time you have a MAJOR moment of weakness like that one, call me and I will give you a 30 minute session of counseling that will only cost you about 5% of what you lost back there...now how can you turn down an offer like that one!

 

[Stovetopp]

Yes, you should have...the next time you have a MAJOR moment of weakness like that one, call me and I will give you a 30 minute session of counseling that will only cost you about 5% of what you lost back there...now how can you turn down an offer like that one!

In defense of Laura...
Laura seems to play a lot..Obviously the 4k was not a life or death situation for her at this particular time......As an old time gambler, there is no better time to "press" than with the casino's money.......Who to tell that she may have hit a random jackpot or playing 5 or 20 bucks a pop she couldn't get 5 of whatever for another 5 k?
Grant you , one feels like an ass if after winning one gives it all back but eh, THAT'S GAMBLING!!1

 

[RobWin]

In defense of Laura...
Laura seems to play a lot

I can't dispute that one...

..Obviously the 4k was not a life or death situation for her at this particular time......As an old time gambler, there is no better time to "press" than with the casino's money

I can however challenge that statement, it is never the casinos money once you have won it...that's the type of thinking that causes gamblers to tilt when they clearly should have walked away with their money!

"A player goes on tilt when his or her emotions take over. A player on tilt no longer plays rationally and instead plays like a maniac. Often, the player just suffered a bad beat and is very upset. A player on tilt often loses a lot of money, so going on tilt needs to be avoided. However, even the best players can go on tilt at times"

.......Who to tell that she may have hit a random jackpot or playing 5 or 20 bucks a pop she couldn't get 5 of whatever for another 5 k?

The odds of that happening are almost phenomenal.. I believe Laurie actually did hit a random with the money she won before she played it back.

Grant you , one feels like an ass if after winning one gives it all back but eh, THAT'S GAMBLING!!1

Agreed!

 

[Balky]

It doesnt have to be a life and death situation, but its annoying to see a considerable amount lost because the casino did not pay in time. If the cashout had been processed in the expected usual timeframe, there would have been no willpower needed for cashing the entire amount. A passionated player naturally at least considers pressing the reverse-button when he wants to make another game. I am pretty sure that most of us have had such an expensive "weak moment". As for an example, two years ago I reversed a 2 K withdrawal after having hit the Fruitmania JP, and eventually lost it all on roulette. Fact is that due to the house-edge casinos win longterm, and cashout delays work in favor of the casino. Thats why quick withdrawal processing is so important. The player community can have a certain influence by preferring to deposit in the fastpaying casinos. Cashout delays like this one simply may not occur, and it cant be that a an entire casino is paralyzed when one single person is away for a couple of days.

Balky

 

[Kenny Lingus]

All of you who play at these casinos and tolerate this sh*t are to blame! Why would anybody accept this b.s by continuing to give these casinos the benefit of the doubt (and your $)?

Would any of you play at a B&M casino where you would have to come back next Thursday (well, maybe, call first to be sure...) to collect your winnings?

And would the Rushmore group allow you to gamble with an IOU, promised from next Friday's check?

I think not, on both accounts. So why do some of you put up with this crap? What excuse do you use on your better judgement to justify putting your hard earned cash into these embarassments?

Sorry for being so harsh, but it's the unfortunate truth!

 

[gambler777]

Wow Now I know another reason I like to play at Inetbet. My withdrawals there are processed and in my bank one business day after I request them. Have never had to contact anyone, other than to send bank info to support. They get it to accounting,, and I am paid. Keep it up Emily and Inetbet support and accounting. By the way I understand Laurie,, in fact my alias on Inetbet is gamblingfool....lol Everyone have a great week.

 

[LOOKAWAY]

You all know right that Louise only does these withdrawals for casino meister members, so the casinos she works for stay accredited at casino meister and stay within good order with it's members.

Don't forget, people browse this forum without signing up. Now if they see these RTG casino getting praised all over this forum-THEY PLAY THERE!

The pay of is huge! Just having Louise REP it here, for her lot!


Someone had to say it right, and if I do get a withdrawal I will defiantly have Louise take care of it! I'm going to get mine to, you know

 

[Tengil]

I think its extremely naive to think that Louise would be the only one processing withdrawals.

I would say its down to cashflow problems. And this isnt actually the first time either.

But worth to remember is that cashflow problems isnt always a sign of financial trouble. Quite often just poor money management.

So if I had a wd pending I wouldnt be that worried, altough I would probably reverse it and lose it. Thats why I personally choose carefully where I play.

 

[Louise]

Hello everyone

First of all, thank you for all of the kind comments - Even though yes, I am a worker for this company, of course, I am the rep here and the idea is that I can help out players through this forum and offer flushing of withdrawals etc which we currently don't offer for other players. I very much enjoy helping out people as both customers and as friends

I agree 100% that we should be working within the time frame we have set and that pending withdrawals that go over this time is unacceptable. I won't go in to the reasons/excuses for recent delays but can assure everyone that this matter has been discussed with the casino manager and that solutions will be put in place over the next few days to ensure that we can offer the fastest and most proficient service for players both on Casinomeister and off of Casinomeister alike.

To finish off, I would like to offer sincere apologies for those players that have been affected by these delays and as always am here for players should they need assistance with anything or questions answered.

Watch out for some new and exciting things coming soon!

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[chuchu59]

Louise,

In the meantime what can you do to help those withdrawals that are hanging in the balance. The delays are solely the casino's fault and there is no way you can flush these withdrawals. It saddens me to hear that Laurie reversed and lost the whole lot. Yes, she did not have the willpower but the casino should also be held responsible to some extent. The rogue casinos use delay tactics in the hope that players reverse and lose and I have succumbed to that on many, many occasions. I tend to think the Rushmore Group is above that so please tell me what can you do for these poor souls while their cashouts are in limbo.

 

[Louise]

Hi ChuChu,

I returned to the office today after a weeks vacation and ask that any players that withdrawals have not been received/approved as should be, contact me via PM so that I can help out.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[Slotster!]

The rogue casinos use delay tactics in the hope that players reverse and lose and I have succumbed to that on many, many occasions.

Yep...

Whenever I see threads like this, I get increasingly annoyed.

I fear/feel for the people who aren't aware/don't have access to Casinomeister who will be left hung out to dry by these sort of tactics.

Don't care what anyone says, don't care what people think about casino reps personally. Pay your players on time when they win - end of story. No excuses. Ever. Don't run a casino and then expect to win all ends up... It's pathetic.

When I see reps posting about how they are 'speaking to upper management' 'trying to get it sorted' blah blah blah ... whatever - makes me want to vomit. It is the paramount and single most important part of your business; there are no excuses ever under any circumstances for payments not being made.

People have actually posted in this thread insinuating that, because they were paid WITHIN 8 DAYS - that's timely and ok!?? Jeez... What is wrong with people!? Forgetting all the current delays and nonsense, that's outrageous in itself.

Don't run a casino if you can't pay people equally as quickly as you can take their money.

Idiots.

 

[brianzz]

Hmm.. I almost missed the flavor of the month changing

 

[Nifty29]

I won't go in to the reasons/excuses for recent delays

There's the problem - right there.

Mutual Trust Rating = 0

 

[Slotster!]

There's the problem - right there.

Mutual Trust Rating = 0

Whenever there has been the odd problem with genuine, proper casinos - they ALWAYS fully explain the situation and outline the reasons why there may be a problem.

There is transparency, honesty and straightforward good manners.

If you're going to reap the benefits that participating in the Casinomeister forum affords to operators, you need to make damn sure your processes and support are up to scratch.

Many reps who post here simply don't get that this is not just free advertising space.

One of the most galling parts of Louise's response up there is, following the vague non-explanatory waffle - the "Watch out for some new and exciting things coming soon!"

Pay your players. Explain why they haven't been paid yet. Then you've got a chance that people may be interested in your "new and exciting things".

It's not hard; not for proper casino operators anyhow...

 

[Deeplay]

Whenever there has been the odd problem with genuine, proper casinos - they ALWAYS fully explain the situation and outline the reasons why there may be a problem.

There is transparency, honesty and straightforward good manners.

If you're going to reap the benefits that participating in the Casinomeister forum affords to operators, you need to make damn sure your processes and support are up to scratch.

Many reps who post here simply don't get that this is not just free advertising space.

One of the most galling parts of Louise's response up there is, following the vague non-explanatory waffle - the "Watch out for some new and exciting things coming soon!"

Pay your players. Explain why they haven't been paid yet. Then you've got a chance that people may be interested in your "new and exciting things".

It's not hard; not for proper casino operators anyhow...

Have to agree. Its very easy pay what you owe and pay it now no excuses. Rest is all bull and and im sure if it was any other group they would have been damned to the pit. Thank god I dont play their anymore but it really gauls me to see decent players getting screwed like this. No payment = getting screwed in my book! Last week example I visited a BM casino in Copenhagen - won and cashed out! Imagine them asking me to come back 8 or 12 or 15 days later for my payout! The forum reps response is lame to say the least in my humblest of views.

 

[chuchu59]

There's the problem - right there.

Mutual Trust Rating = 0

So what will you give if the problem persists and no reasons are given yet again. I assume it's:

Mutual Trust Rating = -X

 

[NASHVEGAS]

Some excellent posts!!

Several thoughts but I finally get one accredited casino that pays $3K/week closed today but installment payments was only one reason but that is reason enough to close all that do such. Tired of did they steal progressive with intent and all the never ending with installment payments but here is another unnecessary if paid in full or daily then whether I am right or wrong on this or that would not be an issue.

I suck at math as if you write a letter to inquire how one must withdrawal on Monday so you can withdrawal on Monday and get no reply after a few days from multi recipients so you just finally withdrawal so it is official but without clarity and in case a PAB is necessary. On the eigthth day you receive your first installment payment and a PM the next payment will be made according to the terms in 7 days now the terms all of sudden are golden and apply thus I still suck at math......>>>>>lovely terms say 1st payment in 48 hours then every 7 days thereafter----I suck so bad at math.

I have lived it week in, week out------Bryan and I will have to agree to strongly disagree as I recollect his post in regards to installment payments. It may appear as a whatever term but my pal John Wright revealed publically the true intent of installment payments in the TIV thread. It is criminal fraud and much more but until the first case,ball in player's court. Irony, chargebacks are wrong but legal.

Anyway no pay in at least large daily installments, no play which I want to ask Kenny as a reply to his question in his excellent post if he can guess how many casinos I could possibly play at as we all have our vices. Yep, I know better than to drink and drive, but it did not matter what I knew when got behind the wheel when I know I should not have. I hope it never occurs again but it could. Maybe smoking would have been a better analogy to my vice. My bad

Lastly, thanks Slotster. You may open some doors as I suck at that also.

 

[jetset]

Two damned fine posts, Slotster :notworthy

And Nash, too - we're all still waiting for a reply from Playtech on whether it is company policy for their licensees to pay progressive wins by instalments (not holdng my breath on that one anymore!)

 

[NASHVEGAS]

Two damned fine posts, Slotster :notworthy

And Nash, too - we're all still waiting for a reply from Playtech on whether it is company policy for their licensees to pay progressive wins by instalments (not holdng my breath on that one anymore!)

I will send you a link in the next day or so on Rival. The issue is did Rivals' ever even commence paying progressives in full which I clearly thought they stated after the more public IL bust. I was a skeptic then with reason but when you have the time read the link as I would be interested in your take on what is implied and expressed.

No further comments necessary on any casino that pays via small (low 4 figures) weekly installments.

 

[Louise]

Hi all,

Apologies if my response was lame - I can only say that I am not in a position of upper management and therefore do not implement or make decisions and am trying the absolute best I can here to help out players - Which is obviously not good enough unfortunately.

Upper management are aware of this thread.

I apologize again for the delays that some players have experienced and ask those that have been affected contact me if I can help.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[Slotster!]

Thanks Louise.

Upper management are aware of this thread.

In order to legitimately explain the unacceptable delays and problems -- do you think they'd be courteous enough therefore to contribute?

 

[dcpam39]

Nash's posts remind me of a chat conversation i had with ClubWorld Casinos. They told me that random jackpots were paid in 3k weekly installments ( I hadn't won one, i was just inquiring), which is the same (4k) at the Rushmore groups. I was surprised, because they are accredited--and i know one of the requirements is to pay progressives in full. My understanding of a progressive is a "pot" that increases, progressively, because of monies added to the "pot" by the player. Apparently a "random jackpot" is something else altogether.

Laurie's post has been a good reminder to read the written payment terms and research the unwritten payment terms to insure that the casino you choose fits your playing style; which will help support cashing out--instead of leaving money on the table.

Pam

 

[LaurieJim]

Louise, you are a fine rep. as i have stated in past posts, we(i) really do like you and are thankful for the way you have treated us here at Casinomeister.

This thread was never meant as a personal attack on you or the customer service staff, but just to let the "upper management" know, they are slacking off and the loyal players are tired of being at their mercy as far as getting paid.

This is something you should not have had to deal with coming off a much needed vacation, its not you and the staff im upset with but those above you, your a good lady Louise and still much respected in my eyes but for your bosses, they need to take some lessons from you, i credit you for turning around the whole "Jade" Rushmore issue in the past and gaining the trust back of old players and new, for that you earned my respect.

laurie

 

[BLUEWATER]

Far as I'm concern Louise is a Fine REP. Even I didn't play any of their casino yet but after reading some of Louise posts she have help lots of players and she got some good customers service skills. I'm looking forward playing slot Slots Oasis soon.

 

[Louise]

Thank you both of you

I am not digging for compliments but appreciate them all the same. I do understand that the players that have been caught up in some delays have the right to be upset but do feel that some very strong words and things have been said that are difficult not to take personally - But I'll get over it

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[bb28]

Hi Louise,
We do appreciate your participation here. You said that upper management was aware of this thread. Since they are, I'd like to say this to them.
It appears that you are throwing Louise under the bus so to speak. She is left to deal and clean up a mess that she appears to have no part in, shame on you for putting her in this position. Also......don't excuse yourselves by saying oh it's just a few disgruntled players. It may be just a few speaking out but there are many more that haven't said anything publically. If you want to put yourselves in a better light, come out and make a public statement about what is really going on and stop letting Louise take the heat for all this when it's no fault of her own. After all it is your reputation that is important, right?

 

[LaurieJim]

Anytime we post on an open forum, we are at risk of having things said that sometimes is hard to swallow, your not the first nor the last im sure that will be put thru the ringer, so to speak.

Im just glad that you made your bosses aware of this thread Louise and with hope they will hear the players pleas and get back on the right track again.

Casinos want loyal customers, that is their Bread and Butter, but players like to get their" Bread" too...........laurie








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[Slotster!]

Far as I'm concern Louise is a Fine REP. Even I didn't play any of their casino yet but after reading some of Louise posts she have help lots of players and she got some good customers service skills. I'm looking forward playing slot Slots Oasis soon.

I understand where you're coming from on this, but seriously - why?

With the myriad of choice out there - why intentionally pick a casino with proven payout issues? That's insane. Ok, give them a chance to explain and make amends - but "I will actually play there because the rep is nice"...

This is not a personal or particular 'dig' - just a genuine question...

Why would a player do that?

It's no wonder the rogue casino operators get away with it for so long.

I give up.

 

[Rusty]

Thank you both of you

I am not digging for compliments but appreciate them all the same. I do understand that the players that have been caught up in some delays have the right to be upset but do feel that some very strong words and things have been said that are difficult not to take personally - But I'll get over it

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Hi Louise,
Are we to infer that Rushmore take responsibility for these delays?
With no explanation for them that would be reasonable after all.

I have had no contact whatsoever with any of the members regarding these issues so I am posting without their knowledge or consent but maybe they are just too nice to mention "The money"
I apologise in advance if this is being dealt with via PM or for any embarrassment caused but I feel the question is legitimate public fodder even if the detail remains private.

Are Rushmore prepared to do anything by way of good will for members and loyal customers who have lost out badly due to these issues (Yes they are certainly responsible also but this about your good will not what you can get away with) many of whom have been a model of constraint regarding their posts here.
I feel so badly for members who play the Casinos to death and when they finally have that little bit of joy and get their slice of cake, hitting a decent win, they then find the cake is a stale, mouldy, fly infested piece of crud.
What a horrible experience.

This is a difficult issue because of course players who play their winnings back are not entitled to anything except that horrible feeling in the pit of their stomach but with no extenuating circumstances they would surely not complain or feel wronged. Again it is about goodwill.

I apologise in advance for any embarrassment caused.

 

[DaveG39]

People have actually posted in this thread insinuating that, because they were paid WITHIN 8 DAYS - that's timely and ok!?? Jeez... What is wrong with people!? Forgetting all the current delays and nonsense, that's outrageous in itself.

Don't run a casino if you can't pay people equally as quickly as you can take their money.

Idiots.

It depends how you get paid. I get paid by check, and, for that, I have to wait. As long as the casino stays within it's own guidelines, I'm happy. It's when they don't that we have a problem. I'm just glad I found CM/Louise so I can hopefully get things straightend out quickly.

 

[DaveG39]

Have to agree. Its very easy pay what you owe and pay it now no excuses. Rest is all bull and and im sure if it was any other group they would have been damned to the pit. Thank god I dont play their anymore but it really gauls me to see decent players getting screwed like this. No payment = getting screwed in my book! Last week example I visited a BM casino in Copenhagen - won and cashed out! Imagine them asking me to come back 8 or 12 or 15 days later for my payout! The forum reps response is lame to say the least in my humblest of views.

Comparing BM casinos to online isn't quite fair. BM casinos have cash on site with which to pay you. Online casinos do have processing issues, even for electronic transactions. Also, I don't think it's quite fair for European players to be criticizing casinos for late payments to US players, which, I'm pretty sure is where most of the serious complaints are coming from. Remember, online gaming is still technically ILLEGAL here, so, I'm sure there are a few extra hoops to go through re processors. This would also preclude them from being entirely transperant about some issues.

 

[Slotster!]

Comparing BM casinos to online isn't quite fair. BM casinos have cash on site with which to pay you. Online casinos do have processing issues, even for electronic transactions. Also, I don't think it's quite fair for European players to be criticizing casinos for late payments to US players, which, I'm pretty sure is where most of the serious complaints are coming from. Remember, online gaming is still technically ILLEGAL here, so, I'm sure there are a few extra hoops to go through re processors. This would also preclude them from being entirely transperant about some issues.

This is, of course, all very true. As is the argument that cheques (cks) take much longer clearly... That's really not the point though.

It's the processing of these payments. The acknowledgement and customer service.

From what I understand, once some of these guys hit 'withdraw' - the money just sat there until it was either a) gambled back or b) the rep was prodded and the casino eventually decided to (sometimes) do something about it.

Totally unacceptable and separate to any 'transaction', 'postage' or 'extra hoop' issues.

 

[BLUEWATER]

I understand where you're coming from on this, but seriously - why?

With the myriad of choice out there - why intentionally pick a casino with proven payout issues? That's insane. Ok, give them a chance to explain and make amends - but "I will actually play there because the rep is nice"...

This is not a personal or particular 'dig' - just a genuine question...

Why would a player do that?

It's no wonder the rogue casino operators get away with it for so long.

I give up.

Slotster,

I understand your point. I just don't join that casino just because Rep is so nice. I understand that some players are having some payout issues and I know Louise is doing her best to get that taken care of. Once the payout issues it straighten out then I might join their casino. I just wait to see more postived feedback before I join.

Customer Service is #1 in my opinion. Customer Service take care of the problems in a timely matter. Without good customer Service like louise then we will have issues. I pretty sure that everything will be taken up to upper management.

Customer Service is return customer!!! Of course I pick casino that do Payouts.

 

[Pulver]

Comparing BM casinos to online isn't quite fair. BM casinos have cash on site with which to pay you. Online casinos do have processing issues, even for electronic transactions. Also, I don't think it's quite fair for European players to be criticizing casinos for late payments to US players, which, I'm pretty sure is where most of the serious complaints are coming from. Remember, online gaming is still technically ILLEGAL here, so, I'm sure there are a few extra hoops to go through re processors. This would also preclude them from being entirely transperant about some issues.

I live in Europe and it took 13 days for Slots Oasis to pay me back to Moneybookers on my latest withdrawal. That was after I had contacted support 3-4 times. I recently had a great run at Slotsoasis again (which I posted screenshots of in the winning screenshots thread) and cashed out 4000$ on the 9th. Thats 4 days ago, already over the stated "2-3 days for Moneybookers withdrawals". Hopefully it won't take 13 days this time aswell..

Oh, played at jackpot capital couple of days ago, won a few bucks, cashed out, and received the money in under 24 hours....

So I don't know where you get notion that this only affects US players from.